Diesel Reviews 47

I don’t recommend this company. Realised I made a mistake on my order but notified them straight away before item had been shipped. Said they couldn’t change it or cancel it and I would have to arrange return for a refund. Fair enough my error but pretty pathetic they couldn’t rectify this before shipping. Lazy customer service.

Date of experience: 28 May 2025

Wow what can i say i will never use this brand ever again
They have just posted an advert using Katie Price the bankrupt convicted criminal

Date of experience: 12 February 2025

Would have given 0 stars. SCAMM!! Don’t buy from them specially their bags..I got their 1DR bag in pink as a gift in December 2022 but because of the colour I rarely used it. I take super good care of my bags but this bag peeled all over my clothes yesterday leaving all the metallic bits all over it.
I was shocked to see this happen as it was my only 4th or 5th time wearing it. With all trust, I contacted Diesel but they said they can’t do anything as it has passed 2 years warranty.. it is clearly the low quality material that they have used in the making of this bag which deteriorated within 2 years, so it was appalling to me that they couldn’t even offer repair service.
That bag was a waste of money as I can’t wear it anymore and it is going to the bin. Extremely disappointed with the brand as it was a gift from friends and wanted to cherish it for a long time.
The bag with that price tag should last longer than mere 3 years and 5 uses. My Primark bags that I spend under £10 lasts longer.
Not the type to complain, but we need to hold brands accountable if they overcharge for low-quality products and do not offer repair or return policies after two years when it is evident that the problem is with the material, not the consumer. I wish I could add the images here.. its shocking to say the least

Date of experience: 01 March 2025

I only give 1 star as there is no 0
I still am £65 short. Their response
'Reagarding your order GB11949694, we would like to infrom that your list included on pair of Polax pants "missing" which was correctly returned to our website and a D-URSY-J JJJ in size 14Y, requested for return that was not recieved by our warehouse.

Threfore, we kindly ask you to verify witin the item you kept if you indeed shipped it and provide us futher details, if it was shipped inside its corresponding box. Please not that non of the items correspond to the indicated price you mention.

We look forward to your reply, in the meantime we remain at your dipsosal.'
WHAT DOES THIS EVEN MEAN? the website was down so they told me by email to print out each item and record it manually. I sent an email saying pants were missing.
THEY SENT AN EMAIL SAYING THEY WEREN'T.
HOW CAN I PROVE THEY WERE MISSING?
it is obvious from their messages how incompetent they are. MISSING ITEMS EMAILING THEY WERE THERE, THEN TELLING ME THEY WEREN'T THEIR WEBSITE RETURNS MISSING TELLING THE AMOUNTS I QUOTED ARE INCORRECT WHEN THEY ARE SCREEN SHOTS OF MY ORDER FROM THEIR WEBSITE!!!

Date of experience: 20 February 2025

The worst customer service, this is all a scam, they steal people’s money and never deliver their products. When you call them they just hung up on you and invent different lies, I filed a complaint against this company and hope everyone that gets in this problem does the same.

Date of experience: 07 February 2025

Tried 30,31, 32 sizes in different jeans styles. 30W was larger then 32 and 31W was the smalest by far. They don't carry all the sizes, so you cannot try or even order to the store because stores don't accept returns the same way on-line service does. Basically one hopes that new style can be fitting, but won't be able to return $300 items. Clothing stores don't carry their products. Not possible to get customer service to confirm anything. Every new one tells a different story. They don't care about customers. And the stores are much emptier now (nobody was there the whole time I was there).

Date of experience: 12 December 2024

Horrible quality

Date of experience: 04 October 2024

I bought a pair of jeans that had a buckle attached with 6 screws for $256 (sale price) online .. only wore them one time and the buckle fell off on the first wash (following the care instructions ) their cloths are just temporary piece/put together and not meant to last.. After contacting them about my concern, this is what I got.

Thank you for contacting Diesel.

We regret to inform you that, unfortunately, we are unable to assist you with your request for order number US11………..

Our return policy stipulates a 30-day deadline for processing returns and exchanges. Regrettably, your item was purchased on 07/21/2023 making it ineligible for return or exchange under our policy.

We understand that this may not be the outcome you were hoping for, and we apologize for any inconvenience this may cause.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Best regards,
El hadji
Diesel Client Service

Date of experience: 18 March 2024

I bought a pair of jeans and they were bigger than a regular 27 size which I always used with them. I emailed them to at least exchange the size because they were extremely large and not true to size and they refused. I’m never buying back from them. Awful customer service

Date of experience: 28 February 2024

Ordered 2 pairs of jeans, got them delivered in 1 box. Didn't like both of them, so returned them both in the same box. Now they're claiming there was only 1 jeans returned. Nothing I can do to prove the opposite. So warning: never return 2 or more items in the same bag or box!! Since customers have to pay upfront they will just keep your money...

Date of experience: 10 October 2022

Can't make this stuff up. I purchased a hoodie from their website, and they straight-up did not deliver it. When I asked for them to resend it, they said it was in a warehouse and I could come by (lol).
I asked for a refund, and they said well we delivered it to you 🤦🏻‍♂️
After not replying for some time, not they are telling me that there is nothing they can do about it because the liability period has passed.
So they basically stole money from me, and are even admitting it.
What a joke, not buying anything again from these thieves again.

Date of experience: 03 November 2021

Terrible. Wouldn’t allow me to return shoes. Didn’t see that it said final sale in size 5 font. Won’t buy there again. It’s not hard to do the right thing.

Date of experience: 30 September 2022

So here's twisted messed up saga of trying to order a pair of sneakers.. Ordered size 42 received size 43. European order. No problem, right? Return the wrong ones, reorder new ones - no such luck, my size is already out of stock. A reply from the company didn't offer anything beyond "we're so sorry for your negative experience". Meanwhile i find my size available but on their US site. So I ask my cousin who lives there to buy them for me. He does but his orders (tried several times) get cancelled immediately due to some "issue with my payment". All he gets are those pesky "riskified" automated emails and that's it. So I initiate a chat, ask what's the issue - nothing beyond
"we don't have that information" (exits chat). I start a new one - same thing but with a pretty "give me a minute, I'll see what I can do" bow. I'm pretty sure their system is setup in such a twisted way that if a single tiny detail is not in line with this setup the payment will not go through. And the thing is they won't tell you what that problem is! So you're free to try again in 24 hours! Three representatives simply exited the chat without providing any information. Then the chat disappeared altogether (I think they banned me..). As far as i can tell no one is interested in solving anything. And now i can safely say that this has been the absolute WORSE shopping experience in my life.

Date of experience: 05 July 2022

Never again will I buy diesel im so angry with them I ordered 34w 30 L and they sent me 34w 32 L but with the wrong ticket on so it looked like it was correct, so I took the tickets off and then tried them on only to find they were 2 inch to long and now they refuse to take them back

Date of experience: 21 June 2022

One of the worsts customer services I have experienced! I purchased a denim from them and the pocket started to rip off. I fixed it myself first but then it ripped off again and that is when I decided to reach out to their customer service. After almost a month, they mentioned that they can't do anything.

Date of experience: 13 April 2022

Disgraceful customer service
Item took 2 weeks to be delivered, was returned immediately (they received it next day) and nearly 4 weeks later they are saying it’s going to be another 2 weeks before a refund is issued !!!
What sort of service is that ???
Customer service staff are all Italian and don’t speak a clear word of English between them. Best avoided :-(

Date of experience: 18 January 2022

Worst customer service ever. Never ordering again from their website!!!! Most customer unfriendly returnprocess I have EVER experienced.

Date of experience: 11 December 2021

Made the mistake 3 times,but they were quick to make refound

Date of experience: 27 August 2021

The staff is donkey.... They are theif... The manager Kiera and Marta are the worst managers that I ever come across....they jumped down on your throat like they own the company..... Told Keira that you and your team are thief..... And you will face the same situation what I am facing now... Lol she goes to me that I am threatening her 😂😂... Dumb person 😂😂

Date of experience: 19 August 2021

I ordered three items, and only one was delivered. I can’t get a refund due the fact Diesel provided tracking details of the package containing the one item.
Customer service is abysmal. They only got back to me once I registered a complaint with PayPal, and that was to ask me to close the case.
I am now considerably out of pocket. Will never buy from these again.

Date of experience: 08 July 2021