I always get complete satisfaction from QVC never any issues

The material is very good and would recommend it to anyone who is interested in buying your brand and the product is very good, good quality and good value for money thanks again for your delivery brilliant service mr Havelock.👍🏼👍🏼👍🏼. 

Appalling customer service - Go elsewhere to purchase because if there is an issue with your product they are appalling to deal with, I purchased a glass framed picture.   It arrived with the glass smashed.   I messaged John Lewis within 2 minutes of it arriving and I also called.  I explained the item had just arrived and when I had begun to slide it  out of the box it was clear the glass was broken.   
I ask for it to be collected and for a refund. 
Instead of doing this they demand I take a picture.  I explain the item has been slid back in the box and to get it out I would risk me cutting myself and that when they collect it they will see it is smashed, I am told no photo we won’t help you. I message on live chat and state again ‘you want me to take out an item that is smashed and risk getting cut’.  The response ‘yes’ as no photo no refund!   I take it out and photograph it and send picture to them to then get email saying they I need to contact courier as it’s their fault!   I message back and say I purchased from John Lewis and that is who my contract is with and wish for item to be collected and to be refunded.  Response - we need to get hold of the courier or you can and they give me courier number?!?!?   Called the John Lewis customer service number and I said, ‘can you please come and collect and refund.’  Response from call agent… ‘I’m currently in South Africa so I can’t come and collect it.’ Seriously John Lewis ,,, is this how to treat people? 
Picture still not collected, no refund and left disgusted with my dealings with John Lewis. 
This is not a company that that has any regard for its customers.  Any other company would have been customer focused and have apologised, collected and refunded.  
John Lewis please do not respond to this review with your empty and insincere apology or tell me to make contact- I’ve already tried to and instead of sorting something straight forward you have customers jumping through hoops.  My advise to customers is shop any where but John Lewis if you wish to be supported if there is an issue with your purchase.  I won’t be buying from John Lewis again. 


Great fit jeans, fast delivery. Excellent. 

2x now we have recieved this set with pink dye on the white hello kitty face. I was really hoping if we explained the problem and asked for a replacement we would recieve a shirt without pink stains on the white hello kitty face. My kiddo is pretty sad. Not sure I would reccomened buying this unless you want a sad kiddo.

Very nice long sleeveless tops for the larger lady . Only place I can find decent tops that fall nicely around arms and fall below the stomach hiding any bumps as every where recently seem to make the tops all short  which show bottom half of stomach which makes them look awful . Wash ok too don't always need ironing.  Always go here for tops and swimsuits

Good quality clothing and a fast delivery. Thank you.

Very good priced products, however the returns portal needs to work more efficiently, it has said problems on the website for half this year! 

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