😏 Ready to transform your sales approach? Revolutionize your strategy with new agents and explore how to get started with the exclusive Microsoft AI Accelerator for Sales program: https://msft.it/6043q1QPJ
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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Are you leading or lagging when it comes to ERP? The good news is that leveraging an autonomous ERP system can make the difference. Harnessing AI and machine learning, an autonomous ERP streamlines routine tasks, boosts efficiency, and accelerates data-driven decisions. Get started: https://msft.it/6044sE9ea
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In Dynamics 365 Contact Center, least active routing assigns work items based on when service representatives finish their last conversation. Now available on messaging channels, least active routing makes it easier than ever to distribute your organizations workload across service reps. Find out more: https://msft.it/6044sDvkM
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“Know your customer” just got a major upgrade. Govind Veeraraghavan shares how Sales Chat helps to quickly understand customers by pulling insights from internal and external sources, which means no more juggling tabs and tools. With Copilot, Microsoft sellers are seeing up to a 20% increase in close rates among high-usage teams. Better insights, better conversations, better outcomes: https://msft.it/6046sDQou
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Keep your contact center running smoothly amid web glitches, freezes, and refreshes. Desktop companion application ensures conversations between service reps and customers in Dynamics 365 Contact Center continue without disruption, providing a seamless calling experience. Find out more: https://msft.it/6045s817d
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How does Microsoft Dynamics 365 transform your ERP from a system of record into an engine of growth? A few ways: ➡️ It combines the intelligence of Microsoft Copilot and AI agents ➡️ It's designed to be composable, connected, and cognitive—allowing you to adapt to evolving business needs ➡️ It's engineered to save costs with AI-driven insights and process automation. See why Dynamics 365 is the leading choice for ERP: https://msft.it/6040sB5aC
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Sales success starts with clarity. Unify your data and use AI to forecast accurately, automate tasks, and engage customers smarter. Download the e-book to improve efficiency and decision-making and elevate your sales program: https://msft.it/6049sB5vz
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Build smarter and faster with Microsoft Copilot Studio. Empower every team to create AI agents that boost innovation, streamline operations, and enhance experiences using low-code tools. Download the e-book to see how your business can lead with AI: https://msft.it/6043s6ajX
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AI is transforming sales—and Caroline Oden is living proof. Caroline shares how tools like Copilot and agents are now essential to her team’s workflow—boosting revenue per seller by 9.4%. From instantly understanding new industries with Sales Chat to scaling follow-ups that used to fall through the cracks, AI is helping her team sell smarter and faster. The future of sales? It’s already here. Learn more: https://msft.it/6042s6Qzk
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📈 Bring your systems together to consolidate data, automate workflows, and make data-driven decisions with ERP products from Dynamics 365. See how to maximize business value with our infographic: https://msft.it/6041s6znz