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Reviews of The Arts Hotel

155 Kent Street, C1A 5Y6 Charlottetown, Canada

#14 of 21 hotels in Charlottetown

Guests' Choice

Review score

Based on 665 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    7.9

  • Staff

    9.2

  • Value for money

    7.9

  • Free WiFi

    9.2

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Showing 226 – 250

  • Reviewed: 10 August 2022

    8.0
    Pleasant and convenient, but lacking in details.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 4 nights

    I had e-mailed ahead of time to ask if I could check in early, as before arrival I had to spend the night at the airport and so was very tired when I got to the hotel. The reception person was helpful but they had no record of my request. She did her best. Room was comfortable. I understand the "European style" concept, but this hotel goes to extremes: no kettle, no coffee maker, nothing. Those items ARE found in European hotels: I was just in Europe last week. There is a lounge where coffee is available, but guests have to pay extra for it! Seems cheap. There is only one hook for clothes, and no clothes hangers. Only one towel hook. No good reading light when in bed. No "do not disturb" sign for the door. Some of these things could be provided at little cost, even with the "minimalist" concept of the hotel.

    Great location, easy to get to many other downtown locations. Room was comfortable and so was the bed. Surprisingly quiet, given many negative reviews about the noisy bar downstairs. Staff were great, very helpful.

    Stayed in August 2022

  • Reviewed: 8 August 2022

    7.0
    Great stay for one night and for a pet friendly hotel…
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was a very minimalist size of the room, we could hardly walk around the bed:) lol:) The shower was also modern design but the water pressure wasn’t good. There was no hair drier in the bathroom and it was too late for me to contact to reception because I had already pyjamas on me. Ah yes, there was no phone to call the reception anyway:)

    Very modern, nice looking room! The location was very good, very close to restaurants and breakfast places… The staff was very friendly and smiling! The room was clean, the bed was comfortable and our view was ok.

    Stayed in July 2022

  • Reviewed: 8 August 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    shower was leaking in our room

    Stayed in August 2022

  • Reviewed: 7 August 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No fridge.

    Very clean and confy.

    Stayed in August 2022

  • Reviewed: 7 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    perfect location

    Stayed in July 2022

  • Reviewed: 7 August 2022

    7.0
    a place to sleep
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    bedrooms too small. didn’t realize it was European style so inconvenient in the room not have basic amenities

    downtown location convenient

    Stayed in August 2022

  • Reviewed: 6 August 2022

    7.0
    Comfortable.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights

    I am not opposed to minimalism but rooms should also be less claustrophobic. Odd sized room with beds tucked in a corner with little room to reach the other side, often hurting our legs. Some rooms have two small windows but most seem to have one small overlooking next door roof, making the room dark.

    Winning point of this hotel is the staff. Every one of the staff were exceptionally helpful and polite. Rooms were clean. Location was perfect.

    Stayed in August 2022

  • Reviewed: 6 August 2022

    9.0
    Superb
    • Business trip
    • Group
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms larger

    Didn’t have breakfast

    Stayed in August 2022

  • Reviewed: 5 August 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Great location with modern rooms.

    Stayed in August 2022

  • Reviewed: 5 August 2022

    8.0
    affordable. comfortable. good value. no housekeeping. should be noted there is no staff. you’re on your own barring chec
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    no place to hang a wet towel. no housekeeping. we spilled a bottle of water on the bed and there were no spare linens? we were told to get change and dry them

    location. music hall! great beds.

    Stayed in August 2022

  • Reviewed: 5 August 2022

    8.0
    Minimalistic yet comfortable stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The concept of this hotel is minimalistic so rooms have no TV, no fridge, no coffee, no hair dryer. Room is pretty small the king bed takes up a lot of space. There is however a lounge on 2nd floor where they have 2 tvs, laundry room, big coffee machine and a mini fridge (which was overloaded with food unfortunately) it’s a pet friendly hotel so be ready to hear dogs in the hallway early morning.

    Comfortable king bed, modern shower, overall clean room.

    Stayed in August 2022

  • Reviewed: 5 August 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the shower was a bit difficult to use. there was no tv in the room

    the room was large and clean.

    Stayed in August 2022

  • Reviewed: 4 August 2022

    8.0
    it was very clean and was convenient to the waterfront.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Close to restaurants!

    Stayed in August 2022

  • Reviewed: 3 August 2022

    8.0
    Great location in the heart of Charlottetown. We booked a stay for 2 nights.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very good and our server was friendly.

    Stayed in July 2022

  • Reviewed: 3 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No coffee maker.

    Modern, comfortable.

    Stayed in August 2022

  • Reviewed: 2 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Good location with closeby parking

    Stayed in August 2022

  • Reviewed: 1 August 2022

    7.0
    Generally comfortable hotel within good walking range of great restaurants and the waterfront!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Although I like the concept of the hotel (no amenities in the room - coffee, tea, phone, iron, etc. - and thought having to pay for coffee in the communal room was a bit too much! When we checked in, the front desk person was less than helpful! She hardly spoke and didn’t explain anything to us! There was another couple staying at the hotel with me, and obviously we checked in together. I was asked to give a credit card for incidentals, and she used the same card for the other couple. I had no issue but she made an assumption and didn’t ask if that was OK to use the same card! I don’t use housekeeping (unless staying for longer) but the fact that nothing was signposted about how about getting fresh towels and linens was off-putting. Requests are made the front desk, new items left at your door - which I have no issues with, good to know no-one is entering the room - but didn’t know what to do with the older towels. As mentioned, should be a sing in the rooms or fully explained when checking-in. I appreciate this is deemed a budget-style hotel, but explanations would be helpful!

    Good-sized room and comfortable.

    Stayed in July 2022

  • Reviewed: 1 August 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent stay. Exceeded expectations. Staff were very accommodating with room request.

    Stayed in July 2022

  • Reviewed: 1 August 2022

    9.0
    Super clean, friendly and lively hotel for the young and young at heart
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    No blow drier.... I expect one in all rooms these days ... that was my only disappointment but quite a big one And a little tight getting into bed on the window side but the super comfy bed made up for it.

    Excellent location . Plenty of available parking next door and on the street . Loved the coffee machine in the lounge . Loved the trail side music hall. We never sat in the Dali cafe but it looked wonderful and great music coming out of there. Also the staff were really wonderful.

    Stayed in July 2022

  • Reviewed: 31 July 2022

    8.0
    We'll be back!
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    One of the staff when we checked in wasn't super helpful.

    Great idea. Comfort and quality for the busy people who want to explore :) love it.

    Stayed in July 2022

  • Reviewed: 30 July 2022

    9.0
    great location!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    no parking

    great location!friendly staff!

    Stayed in July 2022

  • Reviewed: 30 June 2025

    5.0
    I paid to spend a relaxing weekend in PEI, to rest, enjoy the area, and celebrate the end of treatment for a serious hea
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is located next to a nightclub that plays extremely loud music on the weekends. During my two-night stay, I was not able to sleep before 2 a.m., which is when the party ended. The doors offer no sound insulation, so from my room I could hear someone in the neighboring room being sick and vomiting several times. It was also possible to hear people having sex and a dog barking.

    Excellent location, the room was very clean and well organized, and the customer service provided by the staff member Hanna was outstanding.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient. Great room. Comfy bed. Excellent service.

    Stayed in June 2025

  • Reviewed: 18 June 2025

    6.0
    Nice and comfy but missing amenities
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No parking, no amenities in the room (no tv, no minibar)

    Bed, location, staff, cleanliness

    Stayed in June 2025

  • Reviewed: 17 June 2025

    6.0
    It was ok in a pinch.
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathrooms weren’t clean, pay for parking, no hair dryer.

    Location

    Stayed in June 2025

Showing 226 – 250

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