We empower organisations large and small with secure and resilient connectivity. We unlock their potential to thrive, innovate and collaborate anywhere in the world – connecting everyone to a brighter digital future. We’re a powerhouse for business and government: investing and simplifying on behalf of our customers, helping them transition from the old to the new and driving the digital economy.

We’re the leading business communications provider in the UK, connecting more than one million businesses and public sector organisations to their colleagues and customers. We support businesses of all sizes – whatever tech needs they may have. Our network, products and services also underpin the operations of other UK communications providers too.  

We offer a broad portfolio of products and services across:

Openreach gives us access to fixed-line and broadband infrastructure, while the EE network is the key to our mobile phone services. 

What businesses do we support?

We help businesses of all sizes to reach their digital goals. Our customers range from big household names, government departments and the public sector, right through to small businesses and new start-ups.

But regardless of size, we provide organisations with fixed voice, mobility, fibre connectivity, and IT services, so everyone has a chance to flourish. Cutting-edge tech, paired with our network, allows organisations to hit their digital transformation targets – and keep evolving as the tech does.  

Wholesale

Our Wholesale business helps communication providers (CPs) and other organisations to provide fixed or mobile phone services to their customers. And we work with more than 1,400 customers to do just that, serving big names like Sky, Talk Talk, O2, Three, and Virgin Media.

  • We also help Mobile Virtual Network Operators (MVNOs) offer their own-branded mobile services and plans via our award-winning EE mobile network.
  • Plus, we provide specialist media and broadcasting services in the UK and globally. We work with major broadcasters like the BBC, Channel 4, ITV, Sky, and Premier League Productions.

Our Wholesale arm in Business is also dedicated to specialist, mass-market services, like our Gigabit Wi-Fi enabled Street Hubs and Directories. While our specialist call centre teams handle tens of millions of 999 and directory enquiry calls every year.

Business leadership structure

Jon James

CEO
Biography

Jon has nearly 30 years’ experience in the European TMT sector, including the UK and Scandinavia. He has a track record in business turnarounds, most recently leading the transformation and return to growth of the leading Danish telecoms provider, Nuuday, where he was CEO from 2021 until the end of 2024. Jon has previously worked with leading private equity houses (2019-2021), as the CEO of Tele2 Netherlands (2017-19), and Chief Operating Officer at Swedish cable operator, Com Hem (2014-2016), and previously held senior roles at Virgin Media (2007-2013).

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Jon James

Bruce Breckenridge

General Counsel
Bruce Breckenridge

Roger Eyre

CFO
Roger Eyre

Hena Jalil

Managing Director Digital, Business Digital
Hena Jalil

Beth Mitchell

Managing Director, Service
Beth Mitchell

Laura Pocock

Director of People and Culture
Laura Pocock

Piers Schreiber

Corporate Affairs Director
Piers Schreiber

Chris Sims

Chief Commercial Officer
Chris Sims

Kerry Small

Chief Operating Officer
Kerry Small

Michael Stinner

Customer Experience Managing Director
Michael Stinner

Thea Sztejka

Managing Director, Wholesale
Thea Sztejka

Gareth Turpin

Transformation Managing Director
Gareth Turpin