We are working to become the UK’s most trusted connector of people, business and society. To deliver this, we have a three-part strategy: building and running the best, most trusted digital fixed and mobile networks in the country; connecting customers so they thrive, as we grow, in a digital world; and accelerating our modernisation so we can improve how we serve our customers and restore leadership in everything that we do.
BT Group serves more than 30m customers in the UK and in the year to March 2025, we generated total revenue of £20.4bn.
We provide digital connectivity that’s central to modern life. These services include broadband, mobile, TV, cyber security, networking and managed services. We also sell other things – like handsets, gaming and insurance – to help our customers connect, communicate, share, be entertained and do business.
We operate in both wholesale and retail markets. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers .
A better BT for all of us
During the past year we’ve been fully focused on accelerating
BT’s modernisation and transformation, as we become a
BT that’s better for all of us: for our people, our customers,
the country and our owners.
Homes and businesses across the UK passed with full fibre
Openreach accelerates upgrade of UK’s digital infrastructure
BT Group lifts investment to beat previous build target and connect customers faster
Our 5G network available to the UK population
UK's best mobile network
Through our EE network, we’re giving our customers faster speeds, a more reliable service and near instant connections to their favourite content.
signals of potential cyber-attacks are seen on average every single day across the world
Protecting our customers
Cyber attacks never stop. And neither does our focus on cyber security, including detection, response, and innovation, protecting customer networks, data, and wellbeing from harm.
Discover more about how BT manages cyber security for organisations around the world
Achieve net zero carbon emissions for our own operations by the end of March 2031
Sustainable
We’re working hard to decarbonise our networks, buildings and fleet, as well as working with our suppliers to reduce the emissions in our supply chain.
Building a sustainable future for all
people reached with help to improve their digital skills since FY15
Social impact
To unlock the transformative power of technology, it needs to be available and accessible to everyone. We are building the UK’s leading next generation networks at pace, to ensure that everyone can have access to high quality broadband and mobile and supporting people and businesses to develop the skills and confidence they need to make the most of this connectivity.
