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WO2008139435A3 - System and method for capturing voice interactions in walk-in environments - Google Patents

System and method for capturing voice interactions in walk-in environments Download PDF

Info

Publication number
WO2008139435A3
WO2008139435A3 PCT/IL2007/000569 IL2007000569W WO2008139435A3 WO 2008139435 A3 WO2008139435 A3 WO 2008139435A3 IL 2007000569 W IL2007000569 W IL 2007000569W WO 2008139435 A3 WO2008139435 A3 WO 2008139435A3
Authority
WO
WIPO (PCT)
Prior art keywords
audio signal
walk
face
environments
interaction
Prior art date
Application number
PCT/IL2007/000569
Other languages
French (fr)
Other versions
WO2008139435A2 (en
Inventor
Reuven Knoll
Adrian Loffer
Gal Yechil
Original Assignee
Nice Systems Ltd
Reuven Knoll
Adrian Loffer
Gal Yechil
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nice Systems Ltd, Reuven Knoll, Adrian Loffer, Gal Yechil filed Critical Nice Systems Ltd
Priority to PCT/IL2007/000569 priority Critical patent/WO2008139435A2/en
Publication of WO2008139435A2 publication Critical patent/WO2008139435A2/en
Publication of WO2008139435A3 publication Critical patent/WO2008139435A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Circuit For Audible Band Transducer (AREA)

Abstract

Device, system and method for capturing and storing face to face voice interaction in a walk-in environment are provided. For example, an end-point in a walk-in environment may include an agent unit to detect an audio signal created by a first participant of a face-to-face interaction and to transmit the audio signal over a wireless communication link, a microphone array to detect an audio signal created by a second participant of the interaction and a capturing unit to receive and process the audio signal from the agent unit and the audio signal from the microphone array and to transmit processed audio signals to a central capture device.
PCT/IL2007/000569 2007-05-10 2007-05-10 System and method for capturing voice interactions in walk-in environments WO2008139435A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/IL2007/000569 WO2008139435A2 (en) 2007-05-10 2007-05-10 System and method for capturing voice interactions in walk-in environments

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/IL2007/000569 WO2008139435A2 (en) 2007-05-10 2007-05-10 System and method for capturing voice interactions in walk-in environments

Publications (2)

Publication Number Publication Date
WO2008139435A2 WO2008139435A2 (en) 2008-11-20
WO2008139435A3 true WO2008139435A3 (en) 2009-04-30

Family

ID=40002717

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IL2007/000569 WO2008139435A2 (en) 2007-05-10 2007-05-10 System and method for capturing voice interactions in walk-in environments

Country Status (1)

Country Link
WO (1) WO2008139435A2 (en)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6844893B1 (en) * 1998-03-09 2005-01-18 Looking Glass, Inc. Restaurant video conferencing system and method
US20070043608A1 (en) * 2005-08-22 2007-02-22 Recordant, Inc. Recorded customer interactions and training system, method and computer program product

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6844893B1 (en) * 1998-03-09 2005-01-18 Looking Glass, Inc. Restaurant video conferencing system and method
US20070043608A1 (en) * 2005-08-22 2007-02-22 Recordant, Inc. Recorded customer interactions and training system, method and computer program product

Also Published As

Publication number Publication date
WO2008139435A2 (en) 2008-11-20

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