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WO2003036918A3 - Verteiltes sprachantwortsystem - Google Patents

Verteiltes sprachantwortsystem Download PDF

Info

Publication number
WO2003036918A3
WO2003036918A3 PCT/DE2002/003917 DE0203917W WO03036918A3 WO 2003036918 A3 WO2003036918 A3 WO 2003036918A3 DE 0203917 W DE0203917 W DE 0203917W WO 03036918 A3 WO03036918 A3 WO 03036918A3
Authority
WO
WIPO (PCT)
Prior art keywords
service
speech
speech recognition
recognition system
network server
Prior art date
Application number
PCT/DE2002/003917
Other languages
English (en)
French (fr)
Other versions
WO2003036918A2 (de
Inventor
Bruno Fiter
Original Assignee
Siemens Ag
Bruno Fiter
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Ag, Bruno Fiter filed Critical Siemens Ag
Priority to US10/493,128 priority Critical patent/US20040247095A1/en
Publication of WO2003036918A2 publication Critical patent/WO2003036918A2/de
Publication of WO2003036918A3 publication Critical patent/WO2003036918A3/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/56—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP for VoIP communications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/04—Recording calls, or communications in printed, perforated or other permanent form
    • H04M15/06—Recording class or number of calling, i.e. A-party or called party, i.e. B-party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/20—Technology dependant metering
    • H04M2215/202—VoIP; Packet switched telephony
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Die Erfindung betrifft ein Verfahren, bei dem im Rahmen eines sprachbasierten Dienstes eine Verbindung zwischen einem Dienstnutzer (TNL) und einem Sprachdienstvermittlungsserver (VOXP) aufgebaut wird. Bei dem erfindungsgemässen Verfahren verwendet der Dienstnutzer (TNL) für die Inanspruchnahme des Dienstes eine kurze Rufnummer und eine Bezeichnung des Dienstes. Er stellt mit Hilfe der kurzen Rufnummer eine Verbindung mit dem Sprachdienstvermittlungsserver (VOXP) her und benützt die Bezeichnung des Dienstes beim Sprachdienstvermittlungsserver zum identifizieren und Starten des Dienstes. Die Erfindung hat Vorteile bezüglich der Flexibilität bei der Änderung von Rufnummern bzw. Diensten, der Vermarktung von Diensten und der Verwendung von mnemotechnisch sinnfällige Dienstbezeichnungen.
PCT/DE2002/003917 2001-10-19 2002-10-16 Verteiltes sprachantwortsystem WO2003036918A2 (de)

Priority Applications (1)

Application Number Priority Date Filing Date Title
US10/493,128 US20040247095A1 (en) 2001-10-19 2002-10-16 Domain name system for speech-based services

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10151718A DE10151718A1 (de) 2001-10-19 2001-10-19 Domain Name System für sprachbasierte Dienste
DE10151718.1 2001-10-19

Publications (2)

Publication Number Publication Date
WO2003036918A2 WO2003036918A2 (de) 2003-05-01
WO2003036918A3 true WO2003036918A3 (de) 2003-09-18

Family

ID=7703091

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2002/003917 WO2003036918A2 (de) 2001-10-19 2002-10-16 Verteiltes sprachantwortsystem

Country Status (3)

Country Link
US (1) US20040247095A1 (de)
DE (1) DE10151718A1 (de)
WO (1) WO2003036918A2 (de)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5884266A (en) * 1997-04-02 1999-03-16 Motorola, Inc. Audio interface for document based information resource navigation and method therefor
WO2001073750A2 (en) * 2000-03-24 2001-10-04 Dialsurf, Inc. Voice-interactive marketplace providing time and money saving benefits and real-time promotion publishing and feedback
WO2001074036A2 (en) * 2000-03-24 2001-10-04 Ahmet Alpdemir Speech interactive information system

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5339352A (en) * 1992-10-01 1994-08-16 Bell Atlantic Network Services, Inc. Directory assistance call completion via mobile systems
US5724412A (en) * 1996-10-07 1998-03-03 U S West, Inc. Method and system for displaying internet identification on customer premises equipment
CA2219008C (en) * 1997-10-21 2002-11-19 Bell Canada A method and apparatus for improving the utility of speech recognition
US6421672B1 (en) * 1999-07-27 2002-07-16 Verizon Services Corp. Apparatus for and method of disambiguation of directory listing searches utilizing multiple selectable secondary search keys

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5884266A (en) * 1997-04-02 1999-03-16 Motorola, Inc. Audio interface for document based information resource navigation and method therefor
WO2001073750A2 (en) * 2000-03-24 2001-10-04 Dialsurf, Inc. Voice-interactive marketplace providing time and money saving benefits and real-time promotion publishing and feedback
WO2001074036A2 (en) * 2000-03-24 2001-10-04 Ahmet Alpdemir Speech interactive information system

Also Published As

Publication number Publication date
US20040247095A1 (en) 2004-12-09
DE10151718A1 (de) 2003-04-30
WO2003036918A2 (de) 2003-05-01

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