The price was very expensive comparing to the nearby hotels with same four stars

Stayed in June 2024

I have mentioned to all odds and evens in above box

Location: That was really close to the Taksim Square and Metro Station Room: They gave us a room with broken the sliding door of bathroom-wash room from the begining and we have no choice than leave it open when any 3 of us wanted to use it !!!! even we asked for fix the issue but no one care about it untill my wife went done and shout at them in their own Turkish language to do something for us . Breakfast: We never go for this option ... but let me tell you something : "That does not worth it"!!! Let me tell you why.... The price of each breakfast was very expensive and we preferred to have it at our door restaurants . As the result to above, This hotel worth for ONLY 3 STAR

Stayed in June 2024

Location

Stayed in June 2024

Insufficient options for vegetarian breakfast

Location

Stayed in June 2024

My room was located next to the chillers of the adjacent building and the sound was annoying.I asked the receptionist to change the room, but didn't care.

Location

Stayed in May 2024

Bad for the price givvein thire is better hotels in the same place witl less prices

Stayed in May 2024

This hotel charges deposit of extra 60 EUR on top of the price for the guests supposedly using mini bar and facilities. On check out the receptionist confirmed there is no extra charge due and the deposit will be refunded immediately. We don’t need to wait. It’s been now more than 2 weeks the deposit was never returned. I emailed the hotel twice without much luck. Beware of these tricks !!

Location and good size rooms

Stayed in April 2024

They entered my room without my permission or informing me in advance to get a extra bed from my room

Location was good, good breakfast

Stayed in April 2024

Drinks v expensive in bar .. the bar area was empty most of the time probably due to costs. Staff told me you could get cheaper drinks outside in cafes .. but really that’s not the point! They should price drinks reasonably and they’d get more custom and it would also look more welcoming!

Breakfast was busy but had a nice selection and nice coffee

Stayed in April 2024

..

prefect location good customer service

Stayed in March 2024

1- swimming pool water was so chilly. They didn’t say needs hair cover for swimming and you can’t use facility unless you buy expensive head cover from them. 2- hotel has three small lifts and for breakfast you need to wait almost 30min for lift. 3- Staff are friendly but they’re expecting to get tips and wouldn’t leave until you give them some tips. to me it wouldn’t nice. 4- there is no “ Tidy Room” or “ don’t disturb“ signs in rooms to let cleaners know what you prefer. they nock the door to find out if you need the cleaning room service. 5- a bit surprised, 5star hotel doesn’t have car park.

good location and clean and for check in they invite you to a nice cold drink which was I admire the idea.

Stayed in March 2024

The smell of cigarette smoke in the corridors and rooms wasn’t pleasant but I’m not sure this is easily controlled. Maybe have a non smoking floor (although this would be tricky with room configuration)

The staff and breakfast were fantastic . The location was great.

Stayed in March 2024

Overpriced hotel in a dirty and overcrowded area. Rooms are quite average for the requested price. Breakfast is ridiculously expensive. Hotel initially offered a free shuttle from Airport on booking.com, however it turned to be not real. Do not recommend.

Stayed in January 2024

There is no parking slots available , the only option is to park your car near by parking which will cost you 300 TL per/ day which is relatively high price . some of the receptionist were rude and don't give a good customer service . Swimming pool is so small also and the spa is very expensive

Hotel is very good & housekeeping staff are very professional & nice . The breakfast is great and hotel location is very good

Stayed in February 2024

It was very noise at night. We stayed on the 7th floor, but we could still hear the loud music from the shops below.

The location is very good. It's just a couple of hundreds meters from the airport shuttle stop. There are many restaurants and supermarkets around. Very easy access to the metro and tram.

Stayed in January 2024

The hotel receptionist didn’t accept my request for a late checkout which was possible due to no high occupancy but she insisted i must leave by 1:00 pm.

Amazing location and good value for money

Stayed in December 2023

Breakfast have a lot of options!!!! Hotel don’t have air conditioning during winter time (12/1/23) when you open the window, there a lot of sounds and music from the street. Not all the employees understand English.

Stayed in December 2023

when we arrived the room was hot i complained to the front desk and they told me a/c is off for the whole building and told me to sleep the night with opened window which was unacceptable for me specially with the street noise and shouting people coming out of night clubs across the road after two nights they switched the a/c to on the breakfast could be better and should have more selection

the room was clean the bed is comfortable the staff were really helpful

Stayed in October 2023

**This is real story and happend to us please consider it very seriously** We checked out at 11 AM and put our baggages on Hotel recieption room for keep them till evening , after we came back for taking back our baggages the Recieption claimed that the TV is broken and u have to pay 900$ for a TV which is 300 $ brand new !!! so i didnt agree that ,he called the Police and they come ,at the first police was friendly and had normal behavior ,on the police station way they spoke in turkish and suddenly everything has been changed policeman ( in front not the driver ) came from front seat to back seat with me and locks the door , they took me to the place which didnt looks like the hospital it was looks like some little Lab , I said why u dont go to the police Station he said ( the policeman) we should take some medical tests first ( it was like the reals scary movies), i said i dont take any test here i wanna lawyer , after that 2 policemans runs toward to me and one of them grap my right hand so tight, they told me they will charge me 3000 turkish lir for translator and they gave me a paper for sign which was written in turkish , i said i cant read this paper i dont sign it , it was so looks like fraud ,when i realized that i have to pay because the police was in hotel side they fraud me 700$ for the used TV and the weired thing is after i checked out ( it could be replaced or anything else) so they ruined my travel. **FRAUD DANGER **

Stayed in November 2023

The TV was already damaged, and they made me stay 2 hours before my flight back to the US and forced me to pay for the broken TV. I never used the tv during my stay and did not notice that the TV was broken.

everything was below expectation

Stayed in October 2023

We booked a doublenqnd a triple room A triple room was just a double room with extra folding bed which made the room very uncomfortable, which the stuff refused to clean at first saying the room is 'uncleanable'

Stayed in September 2023

Staff are very tough , the put me in a room with a very bad view , I felt like I am residing with the opposite building from nearly no view.

location , near city centre

Stayed in August 2023

Location

Stayed in July 2023

When we book the room, we always request a double bed and non-smoking room. But we got a room with awful smoking smell and with twin bed))) A bit dark in the room. Bathroom is nice.

Stayed in May 2023

the cleaner was not cleaning our room regularly

the staff and location

Stayed in May 2023