Great location, friendly staff, good value and punctual airport shuttle service.

Stayed in June 2025

We stayed here for just a few hours during a short stopover, and it was exactly what we needed. The room was clean, the beds were comfortable, and it had all the essentials for a quick stay. The location is very close to the airport, which was perfect, and the 24-hour check-in made everything easy and stress-free. Breakfast was simple but just right—we had ham and cheese toasted sandwiches with coffee and orange juice, which hit the spot before heading off. Ideal for anyone needing a convenient rest between flights.

Stayed in July 2025

It was all good, no problems

Location and price suited our needs. Service was great and our breakfast was very nice, too.

Stayed in July 2025

Quite noisy, chimes on each door can be heard

Conveniently placed near airport

Stayed in July 2025

I wish the hotel had a strong and reliable Wi-Fi connection, but unfortunately, it wasn’t available during our stay. While we’re used to firm mattresses in Southeast Asia, these beds were extra firm and made it hard to sleep well. The biggest disappointment, though, was the lack of an on-site restaurant. The listing on Booking.com clearly stated there was one, and it was one of the main reasons I chose this hotel. Instead, we had to walk several blocks to the nearest restaurant, and while the food was authentic and good, my 10-year-old daughter didn’t feel safe making that walk in the evening. She even asked, “Why is this so sketchy, Dad?”

My daughter and I stayed at The Phoenix Hotel Bangkok – Suvarnabhumi Airport on two separate occasions for brief overnight layovers near BKK. The room was simple but spacious enough for both of us, with a small balcony that was a nice touch. We weren’t expecting much, so there were no real disappointments. The 7-Eleven just around the corner was definitely a lifesaver; super convenient for quick snacks and essentials. The airport shuttle, while not complimentary, ran every hour, was always on time, and the drivers were friendly and helpful.

Stayed in June 2025

There's really nothing I can complain about. Maybe It would be useful to have some ready to eat food or snacks for guests arriving late at night.

It was very easy to contact the hotel and arrange for the shuttle to pick us up despite arriving on a late flight. The hotel is just a few minutes from the airport. The check in process was quick and professional. The rooms are comfortable, well equipped with all necessary amenities. The bed is comfortable and the area is very quiet at night. Breakfast offers a fair selection of tasty food and hot drinks and the breakfast room is clean and tidy. Staff is very polite.

Stayed in June 2025

The only complaint we had was that we couldn't control the AC in our room. The remote control for the AC wasn't working, so it was stuck at very cold with the fan speed on high, so we were very cold through the night.

Good location, very friendly and helpful staff. Good price for airport shuttle. Nice clean room, comfortable beds.

Stayed in June 2025

no clock in room, no meals available other then breakfast PS I knew this b4 I booked

staff always very very helpful

Stayed in May 2025

Shower was not cleaned well, hairs stuck to the wall and sink.

Convenient location if you need to reach the airport. 7/11 and a few restaurants nearby so no need to go hungry.

Stayed in May 2025

I had no complaints.

Very comfortable. Great place to stay near the airport. Breakfast was included in the price. The staff was very helpful. It was within walking distance to many places. They also offered a shuttle to the airport for a small fee.

Stayed in June 2025

The shuttle bus used to be free but ow the charge 150 baht per person so any taxi is cheaper if two or more.

Stayed in June 2025

I thought the hotel had a café/restaurant but this wasn't the case so it meant I had to go out in the evening to find something to eat.

Convenient. Walking distance from the Lat Krabang station, very close to the local temple and to shops and street food vendors. The airport shuttle was easy and took about 12 minutes. Satisfied.

Stayed in June 2025

Convenient location Comfortable Friendly staff Good breakfast

Stayed in June 2025

The shower head dripped after I took my shower. It was late and I was exhausted, so I didn't say anything, but I'm sure if I had alerted the staff to the issue they would have taken care of it.

I have stayed here several times when traveling to or from Thailand. The location is convenient to the airport, the property and rooms are clean and modern, and the staff is friendly and professional. I was traveling with medication in a cooler with icepacks. I arrived very late in the evening and my icepacks needed to be re-frozen for my travel the next day. The staff quickly accommodated my request and put my icepacks in their freezer. When I retrieved them the next morning, they were neatly wrapped in plastic and labeled with my room number.

Stayed in May 2025

The beds were rather hard.

Reception was friendly, helpful and efficient. The shuttle to the airport was reasonably priced and on time.

Stayed in May 2025

no clock or phone in room no lift

free coffee, water, airport shuttle

Stayed in May 2025

All good

Close to the airport

Stayed in May 2025

Only got 2 bath towels and no hand towels.

Location. Airport was very good.

Stayed in May 2025

Nothing

Not even 10km from airport. Used the hotel when i arrived 1 in the morning and the day before i departed. Missed all the morning Bangkok traffic, impossible to be late and miss my flight.

Stayed in May 2025

Pretty far from the station (20 min walking), but the place in general is very cute and cozy, no thrash or mud. Due to location you will hear all the planes , for me was not a problem but for one’s a light sleeper might be helpful to consider

AC, good location, available transfer to the airport every hour. Kettle and water in the room. The bed was comfortable. 7 eleven and noodle stalls nearby. Definitely recommend

Stayed in May 2025

No lift. But the staffs help to carry luggage upstairs.

Close to airport with shuttle bus (150 TB per way: if go by Grab is cheaper). Basic, reasonably priced, clean & spacious room. No frills. Everything functional. Close to 7-11

Stayed in April 2025

Location and shuttle (not free) to the airport was easy.

Stayed in March 2025

Air conditioning was musty.

Friendly staff and easy to stay.

Stayed in April 2025

The hotel is really close to the airport which is perfect for early flights. There is a 7/11 near by and the place is well signed so Grab can easily find it. Its a little while from the centre but Grab is affordable enough! Staff are friendly too. The building could do with some plants or paintings in hallways but reception and rooms are nice!

Stayed in April 2025