Very busy apartment hotel

The location is nearby two underground stations.

Stayed in July 2025

The staff.

Crazy infinity pool, crazy rooftop.

Stayed in July 2025

The building is worn in and so is the apartment. So uncomfortable the beds. Basic furniture. Nothing is quality or nice.

Location is great.

Stayed in July 2025

Very spacious, good WiFi, big shopping mall and Petrona Tours on a walking distance, public transport (metro) just in front of the hotel

Stayed in July 2025

Not great pedestrian access at the moment due to adjacent construction works.

The pool was amazing and the rooms very spacious!

Stayed in July 2025

Clean lots of space,

Stayed in July 2025

Nothing

Location and facilities

Stayed in July 2025

The check in time should be changed because when the guests reported, they have 03 hrs to wait in lobby which is very stressful after a long travelling. They have 04 lifts but have wait for 10-15 min, which is unjustified. On early check in, hotel charge 150 RM which is not justify and expensive.

Rooms were good and the location is very attractive.

Stayed in June 2025

Property could provide eating bowl

Perfect location, staff were very helpful

Stayed in May 2025

There was no Netflix available, which was a bit disappointing for relaxing in the room. Also, the stove took a very long time to heat up, which made cooking a bit inconvenient.

I loved the spacious, clean room and the beautiful view. The swimming pool was amazing, with a direct view of the Twin Towers, it made the experience even more special. A very relaxing and memorable stay!

Stayed in June 2025

Too many people in the pool behaving badly

Value for money and the location

Stayed in May 2025

Ac remote, bathing shower was not ok, room door and toilet door locks were broken

Location

Stayed in June 2025

The staff weren't all very helpful. Some could have been more friendly and proactive with providing assistance. Wifi limited to the room only.

The rooms were spacious and clean.

Stayed in June 2025

The lady who sits at front desk has no smile on her face and has wasted a lot of our time checking out.

Stayed in June 2025

Check out early in the morning, staff doesn’t provide friendly or cheerful face- look sad or tired don’t know~ The shower place for master bedroom toilet & 2nd bathroom flooring looks like have some permanent stains that unable clean up. Some ants on the dining table..

Location ok

Stayed in June 2025

The location and the spaciousness of the property

Stayed in June 2025

Nothing

All of it was awesome

Stayed in May 2025

Nil

There is 2 building with luma reception so it is a bit confusing. Overall the apartment is huge and the view is stunning!

Stayed in May 2025

Very busy. There was so many people at the pool that there is no where to sit or take in the view, let alone try to have a swim. Elevators run slow with long wait times. Check in was tedious. 1 room key for a 3 bedroom unit. We had to travel as a group at all times because you only had a single key. The room was big but tired. The couch was worn out width a lot of damage to the fabric, the bath didn’t hold water.

Great location and great access to pubic transport. The room was a good size for a family of 5. Air conditioning was great. Location was fantastic. Close to pubic transport and a shopping centre is a 5 minute walk away.

Stayed in April 2025

The table worn out, the iron was dirty and the iron board was spoilt

Location

Stayed in April 2025

Luma would not allow an hour early checkin when we requested . The place had a musty smell on arrival , reminiscent of being closed for long . It cleared up once we turned up the air-conditioning and opened the windows . Would have appreciated universal adapters for the plugs . Requested Luma for it and they direct you to a nearby store - so don't forget to carry them. The white laminate of the furniture is aging with dull yellowish tinge .

We booked a 3 bhk on the 48th floor with superb views . The apartment is spacious and very clean . It came with an ironing board , iron , washing machine, blow dryer , tv , fridge ,microwave , hot kettle and a stove . Perfectly adequate . The swimming pool at tge 50th floor is only 5 feet deep with a fantastic view and a great vibe . The apartment is a 3 min walk to bukit Manas monorail . Plenty of hail cabs at the foyer . Ten minutes walk to kl towers . All in all we had a comfortable stay and would recommend again .

Stayed in May 2025

The in-house facilities are kinda worn and lack maintenance.

Strategic location. Comprehensive facilities (e.g. bathtub)

Stayed in May 2025

Very strict policy on late check-out, with charges applied even for delays of less than an hour, which felt quite rigid. The process of getting your deposit back can also be time-consuming, as they require a thorough room check before refunding, leading to potential delays. Be aware that they may try to deduct from your deposit for minor issues – for instance, they attempted to charge me for a lipstick stain on a pillow, claiming it was a permanent stain and damage. However, when I refused and escalated the matter, they eventually refunded my deposit. Additionally, one staff member's approach to customer service fell short, coming across as unprofessional and a bit rude.

The rooms are spacious, modern, and clean. The facilities with a quick response. The location is fantastic, just a short, pleasant walk to Bukit Bintang.

Stayed in April 2025

The lift can be very slow, and the check-out process also takes some time, so it's best to be prepared in advance.

The kitchen, bathroom, and bedroom were all in good condition.

Stayed in May 2025