price above average

perfect location, couldn't be better. only decent food within a 30 mins drive from Colmar village

Stayed in June 2025

Swimming pool was closed for maintenance. Hot water heater is the old type, need to turn the switch on 30 mins before bathing. Even so, sometimes when a lot of guests are using at the same time e.g. towards check out time, water is not hot.

The hotel itself is beautiful. Staff were friendly from check in to check out. Small movie theatre at night for guests. Breakfast buffet spread was wonderful. Room was spacious, pillows provided was comfortable. The big pillow is something rarely matched by others.

Stayed in July 2025

The Wi-Fi was spotty, but I still had a great stay overall.

It was a lovely and relaxing experience. The location is beautiful — surrounded by nature with stunning views of the hills and lake. The environment was quiet and peaceful, perfect for those looking to unwind. I really liked the friendly and helpful staff who made us feel welcome throughout our stay. The breakfast had a decent variety and the air was fresh and cool, especially in the morning.

Stayed in July 2025

The way up to the hotel, there were some stretches that were not lit up on the road.

The staff was very welcoming and the property is in great condition

Stayed in July 2025

Some portion of the hotel was getting a bit tired even though it looks well maintained.

Away from the city in the hills. Quiet hotel with covered parking. Friendly and personal staff. Good house keeping team. Relaxing environment with cool and clean air.

Stayed in July 2025

Swimming pool under renovation. Probably be ready sometime in August 2025.

Good ambience and food

Stayed in July 2025

Nothing

Good value for the money you paid

Stayed in July 2025

The breakfast was terrible.

The staff were excellent.

Stayed in May 2025

Unfortunately the swimming pool was closed for renovation. However, we can use the swimming pool at Colmar but not that great.

Staff service was superb, especially by Daniyal, touring us around the hotel. Wide spread of breakfast buffet and the quality was excellent. Beautiful scenery, landscape, and architecture. Had a wonderful yoga session by Vanessa. Can go to Colmar by shuttle and a 5-min walk.

Stayed in July 2025

Nothing

Excellent service, delicious food and beautiful location.

Stayed in July 2025

Many place were closed including swimming pool, spa, sauna, bowling n tennis

Building, scenery, facility, accommodation

Stayed in July 2025

Nothing to complain

Everything was good.

Stayed in June 2025

Lack of benches/shelfs in our room for luggage which we have to put on the floor.

Very friendly and helpful staff. Every staff we met greets us cheerfully with a big smile enquriing about out stay. Excellent housekeeping service. Extra bottles of mineral water were left in the room plus chocolate/cake during evening turn-out room service without us asking. The breakfast spread was good, and the food was delicious. The spa at the resort offered a variety of health and wellness services and we enjoyed their Swedish massage by well-trained masseurs.

Stayed in June 2025

Bed

location

Stayed in June 2025

The resort exterior requires maintenance to improve its condition

It was a nice stay with friendly staff and tasty Indian vegetarian cuisine, will visit again definitely

Stayed in June 2025

All

Stayed in June 2025

The fact that food was really mediocre, super expensive for Malaysia and lack of activity. The neighbouring Colmar Tropicale restaurants and shops were very bad too, not maintained and not many options. It looked pretty sad to be honest

Its a beautiful property sits within the hills and serene as well. Very well maintained and all staff were very hospitable. Aesthetic enough for photos and family getaway

Stayed in June 2025

Is if ok because the yoga session was free, but the skill of the instructor was a bit clumsy - believe that the quality would be better. (I have expectation as the hotel is "Wellness resort") Restaurant options are limited, Indian or Western but the menu from the western restaurant was so limited and atmosphere was not really great - when think about the remote location it could be improved for customers who stay there. Aircon remote control from the room wasn't smooth.

Free Yoga session in the morning was great, nice start of the weekend. The design and architecture of the hotel is beautiful, really feeling like an European castle, more than my expectation. Hotel is quiet, staff are so kind.

Stayed in June 2025

Lack of ventilation system in bathroom

Facilities and hotel rooms are all well up-kept with friendly staff

Stayed in June 2025

Nothing to say

Very beautiful hotel. The surroundings is just wow. Very professional staff

Stayed in June 2025

Everything was near perfect. Maybe a bit of suggestions, the tea bags in the room should be of higher quality, hence enhancing the premium vibe. And there should be a desk light on the table.

The location was wonderful, less than half an hour drive uphill from Karak Highway. The temperature was quite cooling at 26 deg C when we arrived (roughly abt 800m plus above sea level) and at night dropped to 22 deg C. The staff were very courteous from the concierge, front desk, and at the restaurant. As our room was not ready after the packed weekend, they upgraded us to Premier King Room. The staff even offered us to bring us for a tour of the hotel premise before going up to our room but we had to decline as we were quite tired, really appreciated it. Anyhow, he accompanied us to our room and provided some basic introduction to the room, especially cautioning us on leaving the window opened as there were macaques around. However, we'd not seen them during our stay. The room was very nice, facing the mountains, clean plush carpet, one spotless single sofa, working desk, and many more. A ceiling fan with dial control and a small air-conditioning unit were available. Fresh paint, super comfy King bed and very nice pastel colour bathroom. Quite a large swimming pool with nice scenery around and just beside the restaurant where we had our breakfast. The breakfast was superb, even though there was not as much variety considering the price. The local food such as nasi lemak and fried kueytiow were wonderful. Even the baked bean was prepared with herbs, unlike other hotels, which normally served plain. And the croissants were delicious except the warmer seemed not to be working as it's cold.

Stayed in June 2025

The food could have been better

The ambience

Stayed in June 2025

The pool restaurant was the only food option which took a very long time to serve food. Average 45 to 1 hour which was a disappointment specially when you are with kids.

We stayed in a 3 bedroom with family . It was spacious and very well kept.

Stayed in June 2025

No bidet. Slight inconvenience for all of us, especially the elders.

First time here and really enjoyed our stay! The 3-bedder suite was spacious, clean, and perfect for our family. Great service and a wonderful experience.

Stayed in June 2025