The extremely loud music which feels like you are in a club from 11am ish via a DJ at the pool. This is completely unnecessary and ruins any chances of relaxing. I really think they need to change this aspect to 4pm start so it can allow guests that want to relax the chance to do so but also those that want to party can do so from 4pm. The music was also mainly EDM/trance which caters to a very narrow audience. There was a small section of hip hop which people clearly appreciated but then went back to EDM. The food options are really limited overall for the all inclusive. We only stayed 3 nights but went out on the third night due to the overall lack of choice. It’s also weird that you have to get a bill and sign for it after meals, I don’t understand the rationale for that as it can all just be recorded against your room.

Great location, very big room and good that you can access sister hotels.

Stayed in December 2022

The techno music and DJ starts EVERY DAY at 1 pm next to the pool. It is played nonstop at 90 to 100 decibels. I had to wear earplugs to swim. No one in the hotel cares to help reduce the volume. I witnessed people checking out of the hotel and going elsewhere. I went to a beachclub for most of my stay in order to escape the rooftop insanity. Of course, I had the additional cost of the beachclub which I didn't plan for. If you are looking for some quiet time for your vacation, DO NOT STAY HERE.!!!

Breakfast menu and staff were great.

Stayed in December 2022

the lobby too crowded

very closed to la calle quinta

Stayed in November 2022

All was excellent

Stayed in November 2022

Too loud.

Stayed in November 2022

It was still before check-out, but he came in to clean while sleeping at 9 a.m. I was verynervous.

The check-in was very kind. The breakfast was better than I expected.

Stayed in November 2022

The noise at nighttime (but that’s pretty much everywhere in Mexico). It gets quiet at 23:00 which is fine.

Excellent location, close to the main street of Playa del Carmen and less than 500m away from the beach. Facilities were great and especially the rooftop pool and bar were great. We went all inclusive which allowed us to access the other resorts which made for a nice change of scenery. Food at this property was really good too.

Stayed in November 2022

The waitress Nela on the roof. She's one of the main reasons we keep going back.

Stayed in November 2022

Our view was the street below, hot tub was cold, we paid extra for all inclusive to find out it isn’t “all inclusive “. We paid for dinner on the beach but no one could schedule when we got there. I got an email back a week later that said they would refund my money in 20-25 days. After a long day of travel they tried to sell stuff to us before we could check in and eat. The beach was a 10 minute drive away.

Staff was semi friendly, the view from the roof was pretty.

Stayed in October 2022

Upon arrival, the concierge told us there was a presentation which included gifts like excursion coupons and such. We sat through a 90 minute presentation about a time share of the sister properties which I did not like one bit. The host was visibly angry/upset when I told them no we didnt want any part of a timeshare. Could have been a lot clearer about what this "presentation" was about. Be mindful that this is what it is. The room next door was quite noisy but it was our last day so it wasn't too bad.

The food, drinks and the super helpful staff. When they say "all inclusive" they bloody mean it. We spent one of the days on the rooftop for hours. Cocktails galore, shot after shot (try the "beer shot" you'll thank me later), and the adults only part was probably my favourite. Really got to enjoy the experience with my boyfriend. Food quality and variety was awesome, very close to shops and 5th Avenue.

Stayed in November 2022

that bar close at 11 pm.

I love that this hotel was in the center of it all. The food was decent,drinks was amazing.

Stayed in November 2022

We didn't like limited meat items at breakfast.

We loved the location and staff.

Stayed in November 2022

Great Place!

Stayed in November 2022

good food and ambiance, the staff was nice

Stayed in October 2022

The only thing I didn’t like is the first person to greet us was someone trying to sell us timeshare at the property. The individual is very nice and we simply explained that we were not interested. I would Recommend that they rethink their check in process.

great location, staff members were super good, rooftop pool was one of the best we visited, access to their two other sister properties.

Stayed in October 2022

Room was amazing but it was never cleaned we went 6 days without it cleaned and we were out of the roo from 9am to at least 4pm daily we did tell reception but they didn’t seem to care

fantastic staff especially barman as he explained everything as no one else did we noticed everyone getting a trip around hotel which we never received thanks to Carlos for all the info

Stayed in October 2022

not by the beach. tv didn’t work. restaurants were not good. if you pay for the all inclusive it’s really not. there are a lot of options that aren’t included in the all inclusive package and you only get 2 beers in your room per day. additional beers you ask for you get charged

close to 5ta Avenida

Stayed in October 2022

The pool is to small and Jacuzzis didn’t have bubbles

the location is very good

Stayed in October 2022

Food options weren’t good and what was offered didn’t taste well. No room service and only one big pool.

The Spa

Stayed in October 2022

there’s a little bit smell of mold in the room, but it was like that in almost any other hotel in Mexico near the beach.

Everything was great! We first came for 2 nights, then went to other parts of Mexico and then back to Playa and there was no doubt that we’ll be back to reef 28. we came back for 4 more nights and it was great! Breakfast is very good.

Stayed in September 2022

Restaurants and lack of any room service after hours

Nothing went well in the visit.

Stayed in October 2022

The pool wasn't clean. The stuff wasn't friendly. The room didn't got cleaned every day.

The roof. Beautiful

Stayed in October 2022

I was unable to secure a room with a king size bed and the hot water didn't work in my room for a period.

The location is great. Central to everything and the main strip but still tucked away enough to be away from the madness.

Stayed in September 2022

The balcony Is very small

The pool is great and cocktail is tasty

Stayed in September 2022

noo night life

it wad awesome

Stayed in September 2022