Fridge was leaking water inside. No glasses or cutlery, plates provided. Apartment was separate to reception but not to far to walk for breakfast

Rooms were comfortable and clean, very close to restaurants, San Marco Square and shops. Breakfast was awesome

Stayed in July 2025

Prior to reserving this hotel, we encountered numerous complaints about the stairs leading to the rooms. Indeed, if you dislike navigating a labyrinth, this could be an issue. However, we actually enjoyed the challenge of these puzzle-like stairs to reach our room. The only downside for us was that the couch appeared old and not very clean.

The hotel's location, close to San Marco, is ideal, and the room was spacious. The breakfast was excellent. To find the hotel, it's important to follow the directions provided by them.

Stayed in June 2025

The only thing I did not like was the shower, which was small, the rest was perfect. The place was difficult to locate because the suits are part of the complex Hotel San Marco.

I liked the location, the staff and the room in general. The room has lots of space, a kitchen, living-room, a terrace and a safe.

Stayed in May 2025

Although I wish I knew before that the buildings are connected through corridors - as typical Venetian buildings are - and the check-in reception is in another place then what google maps showed. It was really close but still, we were tired and inconvenienced.

The location was great. The room size (suite) was really good, the bathroom impeccable, the canal view exactly what I wanted. The breakfast was ok, not overwhelming, but good. Most of all, the staff was amazing! The best experience - listening to the San Marco bell in the morning! Very quiet location during the night which is a great plus when one needs to rest after all the travelling.

Stayed in May 2025

There was nothing in the kitchen so it was useless. The refrigerator did not work.

Stayed in February 2025

The bed was a little uncomfortable

The suite was huge, breakfast was lovely, check in and out was straightforward and the location is amazing.

Stayed in February 2025

Separate from the main hotel. May not be suitable for old people. We were ok with that.

Central, clean, big rooms

Stayed in October 2024

Not easy to navigate especially for senior people

Closer to the San Marc Sq and water bus/taxi.

Stayed in October 2024

Was not the best value for the price, not even water or free coffee was available at the rooms, no slippers, no bath robes. Has to specifically ask for slippers to get them, while for such a price one would normally expect to find them.

It was a minute away from the Dan Marco square, however very hard to find and locate the hotel, spent almost an hour trying to find it, it was under the name Royal San Marco hotel, while the name on the booking app was Suites Torre Dell’Orologio.

Stayed in September 2024

Very well located

Stayed in September 2024

The mattress was old and uncomfortable. The property was made up of a few separate buildings and finding our way from one to the other was confusing.

Great location just steps away from St Mark's Square and lots of great restaurants nearby. Good breakfast included with hot and cold food options. Very friendly and helpful staff that go above and beyond.

Stayed in July 2024

The system to get in and out of the room was very confusing as it is a meld of 2 hotels and 2 lift systems, lack of signage did not help

Good location, nice roomy suites, staff were very helpful

Stayed in June 2024

Only problem with the property is that you get to the room through a maze of stairs.

The staff were great. they made up for any shortcoming of the property itself.

Stayed in June 2024

Older and more run down than the pictures online depicted. No Smart TV as they had advertised. For over $700 per night expected more of an honest depiction.

Great location. Close to Piazza San Marco and the Grand Canal. Brand new bathroom was beautiful. Breakfast included was a nice perk too!

Stayed in April 2024

This suite had a small lovely kitchen area with all the facilities but unfortunately nothing to eat, of prepare food with. The bed was a little hard for my liking.

This was a lovely spacious room in a great position to explore Venice. Clean sheets and towels every day! Lovely shower and bathroom.

Stayed in April 2024

It is really difficult to find as you have to go through the Hotel to check in and this is not clear on the instructions

Next to St Mark's square so excellent location. Breakfast was good.

Stayed in April 2024

Suites were separate to hotel but no issue really’ just a minute walk.

Location

Stayed in December 2023

A bit old furniture

Suite was big, had everything we need except for dishes (plates, forks etc.). Location is great and the stuff we're very friendly

Stayed in December 2023

Could have allowed early check in. Though did get assistance on holding luggage. Was helpful

Great location. Staff very helpful

Stayed in November 2023

Great location

Awesome suite complete with kitchenette, spacious bathroom, and a patio. My only issue was that it was hard to get too. A sort of adventure involving many steps, corridors, and 2 elevators. 😆

Stayed in September 2023

Rooms are separated from the main building as well from the breakfast hall, and it takes few steps and stairs to reach them: not a problem for us, but it can be challenging for people with limited mobility. There is a kitchenette, but the stove is not working, and no utensils are provided (I was hoping for at least an electrical tea kettle, or glasses): again, not a problem for us since I ended up buying some tea and sugar at the Supermarket nearby, and boiling the water on a mug in the microwave. I expressed preference for a room with a balcony, but it looks like it was not available: not a big deal, since our room was very comfortable. TV was not working, and even if a member of the staff was sent immediately to take care of it, the problem persisted: once again, not a problem, we vere in Venice! Very basic amenities: there is just a small sitting area near the Reception Desk, and the bar was permanently closed. Breakfast was good and adequate, not too many items, few fresh choices and several packaged products, but all the essential.

Perfect location: superb, quiet, comfortable, nicely furnished, and most of all spacious rooms) which in Venice are a luxury!) just few steps from Piazza san Marco. But above all, amazing Staff: very professional and courteous, the Front Desk was also able to arrange a "birthday surprise" for my son (for an extra charge), and to give us many suggestions to enjoy our stay; the waitresses at the breakfast room were kind and attentive. I totally recommend this hotel, and I am definitely returning here next time I'll visit Venice!

Stayed in July 2023

Breakfast and Location were perfect. The Staff was very helpful and accommodating. The room initially given to us had a AC break down and immediately they had shifted us to the new room.

Stayed in June 2023

Kitchenette had no utensils, not even a teaspoon, so if you’re looking for a cup of tea or coffee you’re out of luck.

Great room, very spacious and clean. Location was fantastic, so close to St Marks square and really in the heart of some great shops and restaurants

Stayed in June 2023

the kitchen area has literally nothing there to even make a cup of tea. no pots or pans or knives & forks. a little disappointed as we had planned to cook snacks hence we got that suite

very spacious & in a great location

Stayed in December 2022