The service and location.

Stayed in July 2025

Helpful and friendly staff. Nice decor and relaxing vibe.

Stayed in June 2025

No coffee being served on rooftop in morning

Location, ambience in hotel was cool, calm and relaxing!

Stayed in June 2025

The location and staff

Stayed in May 2025

It was very good

Location was very convenient for those who like restaurants/cafe/pubs and beachfront

Stayed in May 2025

None, this is amazing place and please do change noting! Okay, maybe learn espresso tonic receipt in the bar for summer coffee junkies like us, but this is super minor :)

Amazing cosy boutique place with tons of attention to your comfort and personalization. Breakfasts were delicious, i loved how my kid was treated. Rooftop bar is always a joy. Cleanness and well-working rooms + superb noise protection. 5 stars +

Stayed in May 2025

Only thing we would have liked to have in the room was iron/ironing board, otherwise it was perfect!

Beautiful hotel, room was very comfortable and service very personal and attentive, little touches like the water and sweet treats in the room each evening deliver that something special. The staff were amazing and super helpful and friendly. Location was fantastic.

Stayed in April 2025

The Hotel is a beauty. The gorgeous interior gives a feeling of being home. The staff shows excellence 24/7; probably the best service we have seen the last couple of years traveling.

Stayed in April 2025

The reception when we checked in was fabulous. All staff were extremely friendly and helpful. We enjoyed the rooftop bar!

Stayed in April 2025

The only negative was that I could hear other guests walking around sometimes because of the wood floors in the rooms. I'm a light sleeper, so I'm extra sensitive to noise, but it wouldn't stop me from returning.

There are so many good things I can say about this hotel. Traveling as a solo female, I felt safe and welcome every time I entered the doors. The location worked out well for me and was central to the metro and everything I wanted to do. My room was clean, and the bed was comfortable. The air conditioning worked very well, and anything I needed was provided quickly (honey for tea, fresh linens). But the best part of the hotel is the staff; they were all really wonderful and helpful. I have to give special recognition to Daria and Carla. Daria was the first person I met when I arrived. She checked me in (I was able to get into my room much earlier than check-in time), and she offered me a tour of the premises. She also sent me a list of restaurant recommendations, which I appreciated. She immediately made me feel like I'd made the right choice in booking Serras. Carla is also fantastic. When a taxi driver overcharged me, she looked into the matter and helped me get a partial refund, and this was AFTER I'd already checked out of the hotel. People who will go above and beyond for you after you're no longer a guest, that is something I will never forget. I can't thank them enough.

Stayed in February 2025

Great views, roof bar, very comfortable beds and pillows.

Stayed in March 2025

Clean comfy stylish

Stayed in March 2025

The rooms Roof Bar

Great reception , Great people great Room very clean and good attentions to detail

Stayed in February 2025

Great location for the touristy areas.

Anyone can have a pretty place, so to speak, but not anyone can have GREAT, knowledgeable, friendly and helpful staff !!

Stayed in January 2025

Nothing at all.

Perfect location, very good breakfast, kind people. Soundproof windows would be really comfy -cancelling street noise- however we opened them at nights to cool/refresh the room since it was hot inside even in January (January felt like spring and city was not crowded. Highly recommended travel time during the year). Thanks for the artisan little treats the room service has left at the evenings!

Stayed in January 2025

Excellent property. Great service

Stayed in January 2025

No meaningful spa or gym facilities.

Staff were exceptional, rooms were well thought-out with everything you need (rare to have a steamer and GHDs for example), restaurant was good and location was decent.

Stayed in January 2025

everything was great

really nice hotel. everything is well thought and well done, the design is enough interesting, but not disturbing, the facilities are all in a proper place and of very hight level quality. the staff is welcoming and knowledgeable

Stayed in November 2024

Clean and great staff

Fantastic clean and friendly hotel

Stayed in November 2024

Clean, comfortable rooms. Great location, walkable to harbor/beaches, Gothic Quarter and most other attractions. Staff was amazing, very friendly, helpful and accommodating. Convenient breakfast in hotel and bar/restaurant on rooftop.

Stayed in October 2024

No dislikes.

We liked everything from the staff to the food and all the amenities. Could have asked for anything else, all was perfect.

Stayed in October 2024

Nothing.

Location was great, walking distance to everything including the old town attractions. Room was good size for one person, super clean and bed was very comfortable. Overall, great stay.

Stayed in October 2024

Room had no view and looked on next building, which was very close. But we were not in the room very much luckily.

Location and service was great. Room comfortable. Restaurant on top terrace was very good.

Stayed in August 2024

Room was a bit dark even with lights all switched on. The room took a bit longer to warm up once temperature was changed.

Very attentive staff. Was greeted with welcome drinks and chocolate during check in. The staff heard of my injuries sustained earlier the trip and arranged a doctor to come visit (while preparing a vacuum sealed bag of ice). One of the receptionist accompanied me to my room and checked to make sure I am comfortable and showed me how to use the facilities within the room. The room also had welcome snacks together with handwritten card. When called to ask order room service, a different receptionist spoke to me and checked if I am okay and if I needed more ice for my injury - this meant they actually took the effort to communicate internally about my issues. During check out, the staff again inquired about my injuries.

Stayed in August 2024