There was no microwave in the room we had to go to reception to use. They put us in a room overlooking the canopy at the front of the hotel and the cleaning staff station right near our door. We couldn’t be bothered asking to be moved. Fridge and aircon was noisy.

Location was good. The staff were great and the room was very spacious.

Stayed in July 2025

There was nothing that I didn’t like

Very Comfortable stay.pretty good location.would most likely stay again.liked the underground parking.

Stayed in July 2025

Beds were comfortable! Room was clean but we did have an issue with the shower which they fixed quickly. Location was beautiful. I would definitely go back!

Stayed in July 2025

No restaurant in hotel and no water in bar fridge

Having the pool on our level and the car park

Stayed in July 2025

I haven’t thought of any

Quiet and comfortable.

Stayed in June 2025

There was no hand soap. This room was for 2 people and should have 2 luggage racks. Lamps should be on the night tables. Also, the bathroom should have additional racks for wet towels. and the carpet close to the furniture needs vacuuming. A small coffee shop would be an additional plus. It is attention to detail like having hand soap that catapults a hotel into the desirable range.

Stayed in June 2025

Dated

Close to shopping

Stayed in June 2025

Refrigerator not working properly

Quiet place

Stayed in June 2025

Nothing really

Clean, good location, decent value

Stayed in June 2025

When we arrived in the underground car park there was very low visibility due to a guy on a machine supposedly vacuuming up dust, however all he was actually doing was creating a very dusty and unhealthy environment. It was quite ridiculous as no dust was being collected just spread into the air !!

It was located on the main street and easy to walk down to the shops and restaurants. We paid $10 extra for an upgrade, which included a balcony with a view of the mountains. Yes room 250 did have a small balcony with a view blocked by trees onto a side street. Very comfortable bed and great shower. Pool looked nice and clean, and the sun deck just of it overlooked a small park.

Stayed in May 2025

All good.

Nice rooms. Very nice hotel. Hot tub is a nice area. Staff were very good.

Stayed in April 2025

It was very dated. The wallpaper had damage in the halls and in the room. The baseboards were almost coming off the wall, and we're damaged. It was clean but it was run down.

It was on Banff Ave, so it wasn't a far walk for anything, about 15 minutes to the center of town. It was very clean and comfortable. The staff was polite as well.

Stayed in April 2025

Not the cleanest hotel I have been too. There was one night where we had to use the hide a bed and to our surprise the cover that goes over the mattress was stained pretty bad. We called down to the counter and asked for new sheets, as well as an extra blanket which was not supplied in the room. One of the pillows on the bed was also dirty, and didn't look washed. The toilet in the room didn't flush very good either. This is a minor issue obviously, but also, who likes to call the desk when the toilet isn't flushing.

Most everything about the Rundle stone lodge is really good. The underground parking is spacious, and there are two elevators for convenience getting to your room. The room we stayed in was large and had all the amenities you would expect. Pool and hot tub were also very nice. There is even a change room area with showers lockers and bathrooms.

Stayed in April 2025

The pool was over crowded all the time

The property for the most park was quite

Stayed in April 2025

The first night there we weren't able to shower due to the shower being broken. TV is across the room and only one bed can see it.

Staff and facilities were great

Stayed in March 2025

It’s could use to be updated, the pool and whirlpool area was untidy and it definitely should be repaired. For the price of one night it should be clean

Location

Stayed in March 2025

We were placed in a room beside the back exit door which slammed and shook our room much of the day and evening.

The room was very clean and the beds were comfortable.

Stayed in February 2025

There were no microwave inside the rooms.

Close to downtown and they give you free bus pass to go around downtown and to gondola.

Stayed in February 2025

Mould smell in bathroom. The shower was gross. Looked dirty on the wall. Seriously thought I saw mould. It wasn’t a very enjoyable shower as the smelll was making me sick. Also in the pool area. All the fake plants were just covered in dust. I’m super sensitive to these issues because of my mast cell condition.

Loved the location. Pool was nice.

Stayed in March 2025

Bathroom fan not working Bathroom lighting flickered upon start up Toilet is tired, gotta hold down the handle for a few seconds. One outside window screen was missing and didn't hold up the slide.

Big comfy bed, lotsa pillows.

Stayed in March 2025

Nothing

Near everything

Stayed in March 2025

Room was a little dated and could use a little renovating to freshen it up

Staff were super friendly and accommodating

Stayed in January 2025

Hallways were very confusing, very much like a maze when you are at one end of the building and need to get to the other end (to the back door) as I parked our truck in the back (not in the underground parking lot). They ran out of water bottles in the whole building. There are no microwaves. Rooms were smaller than expected. Not a fan of their soap. It has a strong ginger smell to it.

Very friendly, knowledgeable, and helpful staff! Anytime I had questions they took the time to answer without making me feel rushed. Their customer service skills are 10/10. Very clean rooms and building ! Loved the pool/gym area ! Loved the decor and style ! The price was so affordable ! I would think of staying here again, but with some adjustments, such as: * Requesting a room on the side of the building near elevator B. * Bringing my own soaps and stock up on my own water. * Bring noodle snacks and tea and not any microwaveable items.

Stayed in February 2025

Nothing

Great location just over 10 minutes walk to the centre of Banff or free bus (tickets from reception) from just outside of the property. Super clean with good sized rooms. Lovely lobby with fireplace. The heated basement parking was a real bonus and there was always plenty of space. The swimming pool had re-opened when we arrived which was an unexpected surprise. Really good stay thank you

Stayed in February 2025