It doesn’t have a pool (just hot tub) or even small fitness center, which is fine. Spent virtually the entirety of each day out and about anyways. The bed and pillows were fine for me but for some the bed may be too firm and the pillows too thin and soft.

I think the location being a little walk from downtown is actually perfect. You’re removed from the hustle and bustle, but still a quick enough walk away, as well as accessible to Banff busses. And, it’s very easy to find street parking there (despite being there during peak season). The hotel is run well and the staff are excellent, they were always ready and willing to help with no fuss.

Stayed in July 2025

Restaurant closed in the morning, so no breakfast. Vending machines didn't work. No coffee available except the 2 pods in your room.

Very clean and well maintained. Great location. Short walk to town center.

Stayed in May 2025

Property was clean, but front desk staff wasn’t the most pleasant towards me, and I am a Muslim Hijab wearing woman. I didn’t want my room cleaned, but I needed some extra supplies because they left individual pieces in double bed rooms, they didn’t deliver the items nor inquire about it , nor apologized about it when I confronted them. The price for room for one night was $400 and actually didn’t have any special things. Parking is $20 per day extra.

Stayed in July 2025

Needed another toilet in a 6 people room Breakfast wasn’t great, food burnt, staff seemed a little unexperienced

Nice comfortable room Good location Friendly staff

Stayed in July 2025

The shower did not have much pressure. I desk or larger table would have been better.

Stayed in July 2025

Great location. Room was very comfortable and quite big. We had 4 adults and fit nicely.

Stayed in July 2025

There needed to be more outdoor space on property

Location was perfect!

Stayed in July 2025

No kit to make proper tea!! I guess Canadians are coffee drinkers.

Large clean room.

Stayed in July 2025

Great location and comfortable stay

Stayed in July 2025

Quite far from centre breakfast in the restaurant was underwhelming

2 queen beds

Stayed in July 2025

Larger bathroom.

We had a corner room with a Juliet balcony on two sides that we could be opened. It was very nice.

Stayed in July 2025

Rooms a little dated.

Location...short walk to main town. On a bus route.

Stayed in June 2025

The rooms are quite tight for 6 people and no jug for hot drinks.

The location was great, clean and beds are comfortable The kids liked the hot tub

Stayed in July 2025

Room quite small with very little daylight.

Good quality clean room with a very comfortable bed and pillows. Good quality bathroom with a very good shower. Reception provided a kettle on request. In house restaurant food good, excellent pizzas.

Stayed in June 2025

Walls were a bit thin. Sometimes noisy at night.

Great hotel in a good location. Good beds. Nice staff. Parking was great.

Stayed in June 2025

The only breakfast option in the premises is expensive for what it offers (and food is not worth it).

Convenient location comfortable room.

Stayed in June 2025

Very clean and quiet

Stayed in March 2025

The restaurant in house didn’t meet our expectations for supper with the kids. The pizza was great. The kids meals could definitely have been better. The servers were friendly but wait times were fairly long. It’s more of a nice pub with friends.

Very friendly staff. Clean rooms. Comfortable beds. Nothing to complain about

Stayed in June 2025

Pool and spa facilities very small in comparison to hotel

Good location away from busy high street but walkable distance

Stayed in June 2025

Parking is very expensive. No gym. No breakfast. only one slow elevator. It seems a 3 stars, and not 4. The hotel isn’t renovated

Nice place but u can find better

Stayed in June 2025

None

Location and amenities

Stayed in June 2025

Breakfast is not as good as the hotel. Improvement or change needed.

The hotel is very clean and comfortable. I booked a double-queen room. The room is big enough for 4 persons of my family. The front desk and room service is pretty good. From the window, I can see the mountain and sunrise. Althouth the hotel is little bit far from the downtown( 800meters), the bus stop is right beside the hotel which is very convinient. You can park on the street with no charge if you have Canada Park Pass. Or you can park your car in underground parking lot for $21 per day. The hot SPA is awesome. We took a hot bath every evening before sleep.

Stayed in June 2025

A little far from the downtown area

Friendly staff and spacious rooms

Stayed in June 2025

It's a long walk into town, and if you drive, it's difficult to find parking. I think it's overpriced for what you get, but it seems so is everything in Banff.

The room was clean and comfortable.

Stayed in June 2025