WO2018203848A2 - A system displaying near real-time quality tendency and generating alarm - Google Patents
A system displaying near real-time quality tendency and generating alarm Download PDFInfo
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- WO2018203848A2 WO2018203848A2 PCT/TR2017/000145 TR2017000145W WO2018203848A2 WO 2018203848 A2 WO2018203848 A2 WO 2018203848A2 TR 2017000145 W TR2017000145 W TR 2017000145W WO 2018203848 A2 WO2018203848 A2 WO 2018203848A2
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- quality
- application
- records
- data
- call
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- 238000013442 quality metrics Methods 0.000 claims abstract description 14
- 238000012545 processing Methods 0.000 claims description 29
- 238000010295 mobile communication Methods 0.000 claims description 12
- 238000012546 transfer Methods 0.000 claims description 12
- 230000002159 abnormal effect Effects 0.000 claims description 7
- 238000001514 detection method Methods 0.000 claims description 5
- 230000005856 abnormality Effects 0.000 claims description 4
- 238000011161 development Methods 0.000 claims description 4
- 230000018109 developmental process Effects 0.000 claims description 4
- 238000001914 filtration Methods 0.000 claims description 4
- 238000005259 measurement Methods 0.000 claims description 4
- 230000007246 mechanism Effects 0.000 claims description 3
- 238000004891 communication Methods 0.000 claims description 2
- 238000000034 method Methods 0.000 description 5
- 238000012544 monitoring process Methods 0.000 description 4
- 238000006243 chemical reaction Methods 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 238000012360 testing method Methods 0.000 description 1
- 230000001960 triggered effect Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/08—Testing, supervising or monitoring using real traffic
Definitions
- the present invention relates to a system wherein near real-time quality tendency of calls made over the same instant messaging application is displayed and alarms are generated by monitoring the processed data.
- Another objective of the present invention is to realize a system wherein technical records, which are created as a result of voice or video calls made by two users over the same instant messaging application, are processed near real-timely.
- Another objective of the present invention is to realize a system wherein collective quality metrics displaying end-to-end call quality are obtained and it is enabled to display and monitor these quality metrics and call data on a table.
- Another objective of the present invention is to realize a system wherein various alarm mechanisms are created in accordance with pre-determined rules and the related persons are informed by the selected method.
- Figure 1 is a schematic view of a system displaying near real-time quality tendency and generating alarm.
- the components illustrated in the figure are individually numbered, where the numbers refer to the following:
- the inventive system (1) displaying near real-time quality tendency and generating alarm comprises:
- At least one mobile device (2) which receives mobile communication service from a mobile communication network; has feature of establishing communication with applications over the mobile communication network by means of the mobile communication service received; and can run at least one application on itself;
- At least one application (3) which is run on the mobile device (2); whereby users can voice or video call each other instantly;
- At least one transfer module (4) wherein a lot of layers -where the signals that are created during the call initiated over the application (3) are carried- are located; these layers realize data transfer upon intercommunicating by using different protocols; and which is the whole of existing systems;
- At least one queue module (5) wherein all technical records created as a result of the call are gathered in a queue for all calls;
- At least one analytical data processing module (6) wherein technical records accumulating in the queue module (5) are processed near real- timely; quality metrics such as speech, listening, sound quality, package losses located inside records and technical data of calls are processed as time-based; and overall quality value is reached depending on call diversity; and which detects an abnormality or decrease within predetermined rules in quality tendency during processing for generating alarm;
- At least one database (7) wherein collective quality values produced, call diversity, all data backup received, data generated during alarm detection are stored;
- At least one dashboard (8) wherein collective quality data stored in the database (7) are displayed; filterings are made; and data are automatically updated from the database (7);
- At least one alarm unit (9) which automatically generates alarm when it detects a decrease in collective quality data obtained by the analytical data processing module (6) when processing the records or an abnormality within pre-determined rules.
- the mobile device (2) included in the inventive system (1) is an electronic device such as mobile phone, smart phone that receives mobile communication service from a mobile communication network over a SIM (Subscriber Identity Module) and can run at least one application (3) on itself.
- SIM Subscriber Identity Module
- the application (3) is an instant messaging application downloaded by users to their mobile devices (2). Users call each other over the application (3) as voice, video call and in similar ways.
- the application (3) comprises stacks which are also called as infrastructure units converting the voice, the image received from microphone into digital voice and image signal in calls made.
- the stacks comprised by the applications (3) carry out the conversion transaction according to the selected codec.
- the application (3) gathers data by performing some measurements from system messagings generated during talk by means of the stacks located inside itself. Dedicated quality measurements or technical quality data can be gathered by developments to be made on the application (3).
- the application (3) generates some quality metrics upon the stack talk used on itself is over and these metrics and the call technical information to the queue module (5) by being recorded.
- the transfer module (4) performs transport of signals during the voice or the video call initiated over the application (3). It utilizes the whole of systems wherein there are a plurality of layers for this transaction and these layers make data transfer upon intercommunicating by using different protocols. It is not important that a user who has the application (3) downloaded is called from the application (3) for the transfer module (4), different operators who have reached agreement over the application (3) are called by using telecom infrastructure, the calling and the called numbers are in different operators or have fixed-lines.
- the transfer module (4) considers the fact that the number belongs to an operator during its first record to the application, for sending confirmation message. But the transfer module (4) also accepts sign up cases with e-mail or a different way other than number and finds the fact that it is connected to Internet adequate.
- the queue module (5) is a unit wherein records generated by end infrastructure units are enqueued by means of rear infrastructure units and records of all calls are gathered in a queue without being kept waiting.
- the analytical data processing module (6) processes the records accumulating in the queue as near real-time streaming.
- the quality metrics which are included inside the records processed by the analytical data processing module (6) can be metrics such as speech (moscq), listening (moslq), sound quality, package losses generated by the end system and they can also be quality metrics which are specially generated by the development made in the stack. Overall quality values are reached depending on collective call diversity by processing quality metrics and technical data of calls as time-based in the analytical data processing module (6).
- the values reached by the analytical data processing module (6) are recorded to the database (7) in the form of new records.
- the analytical data processing module (6) informs the alarm unit (9) for triggering the alarm mechanism if it detects an abnormal state or decrease within pre-determined rules in quality tendency during data processing. Thus, the alarm unit (9) is triggered to send alarm to related units.
- the database (7) comprises a data indexing unit in order to query the gathered large data in an easy and fast way.
- the dashboard (8) is a unit wherein collective quality data located in the database (7) are displayed and filtering is made according to the criteria of call diversity.
- the dashboard (8) automatically updates the data from the database (7).
- the alarm unit (9) automatically generates alarm in the event of detecting an abnormal state or quality decrease within pre-determined rules during processing of the records in the analytical data processing module (6) and it informs pre-determined persons according to determined alarm types.
- the alarm unit (9) records detection of an abnormal state or quality decrease in the database (7).
- Types of information made by the alarm unit (9) can be in the form of call, leaving message, sending screen shot.
- call quality data are processed as near real -timely and it is ensured that quality tendency of end-to-end real-time voice or video call is monitored by means of the fact that the processed data are displayed in the dashboard. Notifications about quality decrease and abnormal state are sent to users by means of alarms generated by the alarm unit (9) as a result of monitoring the data processed by the analytical data processing module (6).
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- Debugging And Monitoring (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention relates to a system (1) wherein end-to-end near real-time quality metrics of voice or video calls made over the same instant messaging application are processed, a table wherein the processed metrics can be displayed and queried is created and alarms are generated within pre-determined rules.
Description
A SYSTEM DISPLAYING NEAR REAL-TIME QUALITY TENDENCY AND
GENERATING ALARM
Technical Field
The present invention relates to a system wherein near real-time quality tendency of calls made over the same instant messaging application is displayed and alarms are generated by monitoring the processed data.
Background of the Invention
Today, voice or video call initiated over instant messaging passes over many infrastructures and reaches the application of the called person. Data transfer occurs in this way during the call. Majority of the infrastructures used keep some information that only the traffic passing over themselves are transferred successfully but they do not comprise end-to-end information. However, the information generated by the infrastructure units that are located at the end points comprise information that will display quality of end-to-end call however it is required to process these information. At the present time, there are no applications wherein quality tendency is displayed, monitored and alarms are generated by processing the information generated by end units. The United States patent document no. US2016248907 discloses a method for quality monitoring of calls made by using VoIP (Voice Over Internet Protocol). During a call, the method takes two samples from the call. A VoIP destination is generated on these samples and quality test is carried out. The invention comprises a real-time quality monitoring of a voice call over internet.
Summary of the Invention
An objective of the present invention is to realize a system which enables to display near real-time quality tendency of calls made over the same instant messaging application and generate alarms. Another objective of the present invention is to realize a system wherein end-to-end near real-time quality metrics of voice or video calls made over the same instant messaging application are processed, a table wherein the processed metrics can be displayed and queried is created and alarms are generated within pre-determined rules.
Another objective of the present invention is to realize a system wherein technical records, which are created as a result of voice or video calls made by two users over the same instant messaging application, are processed near real-timely. Another objective of the present invention is to realize a system wherein collective quality metrics displaying end-to-end call quality are obtained and it is enabled to display and monitor these quality metrics and call data on a table.
Another objective of the present invention is to realize a system wherein various alarm mechanisms are created in accordance with pre-determined rules and the related persons are informed by the selected method.
Detailed Description of the Invention "A system displaying near real-time quality tendency and generating alarm" realized to fulfil the objectives of the present invention is shown in the figure attached, in which:
Figure 1 is a schematic view of a system displaying near real-time quality tendency and generating alarm.
The components illustrated in the figure are individually numbered, where the numbers refer to the following:
1. System
2. Mobile device
3. Application
4. Transfer module
5. Queue module
6. Analytical data processing module
7. Database
8. Dashboard
9. Alarm unit
The inventive system (1) displaying near real-time quality tendency and generating alarm comprises:
at least one mobile device (2) which receives mobile communication service from a mobile communication network; has feature of establishing communication with applications over the mobile communication network by means of the mobile communication service received; and can run at least one application on itself;
at least one application (3) which is run on the mobile device (2); whereby users can voice or video call each other instantly;
at least one transfer module (4) wherein a lot of layers -where the signals that are created during the call initiated over the application (3) are carried- are located; these layers realize data transfer upon intercommunicating by using different protocols; and which is the whole of existing systems;
at least one queue module (5) wherein all technical records created as a result of the call are gathered in a queue for all calls;
at least one analytical data processing module (6) wherein technical records accumulating in the queue module (5) are processed near real- timely; quality metrics such as speech, listening, sound quality, package
losses located inside records and technical data of calls are processed as time-based; and overall quality value is reached depending on call diversity; and which detects an abnormality or decrease within predetermined rules in quality tendency during processing for generating alarm;
at least one database (7) wherein collective quality values produced, call diversity, all data backup received, data generated during alarm detection are stored;
at least one dashboard (8) wherein collective quality data stored in the database (7) are displayed; filterings are made; and data are automatically updated from the database (7); and
at least one alarm unit (9) which automatically generates alarm when it detects a decrease in collective quality data obtained by the analytical data processing module (6) when processing the records or an abnormality within pre-determined rules.
The mobile device (2) included in the inventive system (1) is an electronic device such as mobile phone, smart phone that receives mobile communication service from a mobile communication network over a SIM (Subscriber Identity Module) and can run at least one application (3) on itself.
In the inventive system (1), the application (3) is an instant messaging application downloaded by users to their mobile devices (2). Users call each other over the application (3) as voice, video call and in similar ways. The application (3) comprises stacks which are also called as infrastructure units converting the voice, the image received from microphone into digital voice and image signal in calls made. The stacks comprised by the applications (3) carry out the conversion transaction according to the selected codec. The application (3) gathers data by performing some measurements from system messagings generated during talk by means of the stacks located inside itself. Dedicated quality measurements or technical quality data can be gathered by developments to be made on the application (3). The application (3) generates some quality metrics upon the stack
talk used on itself is over and these metrics and the call technical information to the queue module (5) by being recorded.
The transfer module (4) performs transport of signals during the voice or the video call initiated over the application (3). It utilizes the whole of systems wherein there are a plurality of layers for this transaction and these layers make data transfer upon intercommunicating by using different protocols. It is not important that a user who has the application (3) downloaded is called from the application (3) for the transfer module (4), different operators who have reached agreement over the application (3) are called by using telecom infrastructure, the calling and the called numbers are in different operators or have fixed-lines. The transfer module (4) considers the fact that the number belongs to an operator during its first record to the application, for sending confirmation message. But the transfer module (4) also accepts sign up cases with e-mail or a different way other than number and finds the fact that it is connected to Internet adequate.
The queue module (5) is a unit wherein records generated by end infrastructure units are enqueued by means of rear infrastructure units and records of all calls are gathered in a queue without being kept waiting.
In the inventive system (1), the analytical data processing module (6) processes the records accumulating in the queue as near real-time streaming. The quality metrics which are included inside the records processed by the analytical data processing module (6) can be metrics such as speech (moscq), listening (moslq), sound quality, package losses generated by the end system and they can also be quality metrics which are specially generated by the development made in the stack. Overall quality values are reached depending on collective call diversity by processing quality metrics and technical data of calls as time-based in the analytical data processing module (6). The values reached by the analytical data processing module (6) are recorded to the database (7) in the form of new records. The analytical data processing module (6) informs the alarm unit (9) for triggering the alarm mechanism if it detects an abnormal state or decrease within pre-determined rules in quality
tendency during data processing. Thus, the alarm unit (9) is triggered to send alarm to related units.
Preferably collective quality values produced and call diversity, all data backup received, data generated during alarm detection are recorded on the database (7) in the inventive system (1). In the preferred embodiment, the database (7) comprises a data indexing unit in order to query the gathered large data in an easy and fast way.
The dashboard (8) is a unit wherein collective quality data located in the database (7) are displayed and filtering is made according to the criteria of call diversity. The dashboard (8) automatically updates the data from the database (7).
In the inventive system (1), the alarm unit (9) automatically generates alarm in the event of detecting an abnormal state or quality decrease within pre-determined rules during processing of the records in the analytical data processing module (6) and it informs pre-determined persons according to determined alarm types. The alarm unit (9) records detection of an abnormal state or quality decrease in the database (7). Types of information made by the alarm unit (9) can be in the form of call, leaving message, sending screen shot.
With the inventive system (1), call quality data are processed as near real -timely and it is ensured that quality tendency of end-to-end real-time voice or video call is monitored by means of the fact that the processed data are displayed in the dashboard. Notifications about quality decrease and abnormal state are sent to users by means of alarms generated by the alarm unit (9) as a result of monitoring the data processed by the analytical data processing module (6).
Within these basic concepts; it is possible to develop various embodiments of a system displaying near real-time quality tendency and generating alarm (1), the invention cannot be limited to examples disclosed herein and it is essentially according to claims.
Claims
A system (1) comprising
at least one mobile device (2) which receives mobile communication service from a mobile communication network; has feature of establishing communication with applications over the mobile communication network by means of the mobile communication service received; and can run at least one application on itself;
at least one application (3) which is run on the mobile device (2); whereby users can voice or video call each other instantly;
and characterized by
at least one transfer module (4) wherein a lot of layers -where the signals that are created during the call initiated over the application (3) are carried- are located; these layers realize data transfer upon intercommunicating by using different protocols; and which is the whole of existing systems;
at least one queue module (5) wherein all technical records created as a result of the call are gathered in a queue for all calls;
at least one analytical data processing module (6) wherein technical records accumulating in the queue module (5) are processed near real- timely; quality metrics such as speech, listening, sound quality, package losses located inside records and technical data of calls are processed as time-based: and overall quality value is reached depending on call diversity; and which detects an abnormality or decrease within predetermined rules in quality tendency during processing for generating alarm;
at least one database (7) wherein collective quality values produced, call diversity, all data backup received, data generated during alarm detection are stored;
at least one dashboard (8) wherein collective quality data stored in the database (7) are displayed; filterings are made; and data are automatically updated from the database (7); and
at least one alarm unit (9) which automatically generates alarm when it detects a decrease in collective quality data obtained by the analytical data processing module (6) when processing the records or an abnormality within pre-determined rules.
2. A system (1) according to Claim 1 ; characterized by the mobile device (2) which is an electronic device such as mobile phone, smart phone that receives mobile communication service from a mobile communication network over a SIM (Subscriber Identity Module) and can run at least one application (3) on itself.
3. A system (1) according to Claim 1 or 2; characterized by the application (3) which is an instant messaging application downloaded by users to their mobile devices (2).
4. A system (1) according to any of the preceding claims; characterized by the application (3) which comprises stacks that are also called as infrastructure units converting the voice, the image received from microphone into digital voice and image signal in calls made.
5. A system (1) according to Claim 4; characterized by the application (3) which gathers data by performing some measurements from system messagings generated during talk by means of the stacks located inside itself.
6. A system (1) according to any of the preceding claims; characterized by the application (3) wherein dedicated quality measurements or technical quality data can be gathered by developments to be made on thereof.
7. A system (1) according to any of the preceding claims; characterized by the application (3) which generates some quality metrics upon the stack talk used on itself is over and wherein these metrics and the call technical information are transmitted to the queue module (5) by being recorded.
8. A system (1) according to any of the preceding claims; characterized by the transfer module (4) wherein transport of signals is performed during the voice or the video call initiated over the application (3).
9. A system (1) according to any of the preceding claims; characterized by the queue module (5) wherein records generated by end infrastructure units are enqueued by means of rear infrastructure units and records of all calls are gathered in a queue without being kept waiting.
10. A system (1) according to any of the preceding claims; characterized by the analytical data processing module (6) wherein the quality metrics which are included inside the records processed by the analytical data processing module (6) can be metrics such as speech (moscq), listening (moslq), sound quality, package losses generated by the end system and they can also be quality metrics which are specially generated by the development made in the stack.
11. A system (1) according to any of the preceding claims; characterized by the analytical data processing module (6) wherein overall quality values are reached depending on collective call diversity by processing quality metrics and technical data of calls as time-based.
12. A system (1) according to any of the preceding claims; characterized by the database (7) wherein the values reached by the analytical data processing module (6) are recorded in the form of new records.
13. A system (1) according to any of the preceding claims; characterized by the analytical data processing module (6) which informs the alarm unit (9) for triggering the alarm mechanism if it detects an abnormal state or decrease within predetermined rules in quality tendency during data processing.
14. A system (1) according to any of the preceding claims; characterized by the database (7) which comprises a data indexing unit in order to query the gathered large data in an easy and fast way.
15. A system (1) according to any of the preceding claims; characterized by the dashboard (8) wherein collective quality data located in the database (7) are displayed and filtering is made according to the criteria of call diversity.
16. A system (1) according to any of the preceding claims; characterized by the alarm unit (9) which automatically generates alarm in the event of detecting an abnormal state or quality decrease within pre-determined rules during processing of the records in the analytical data processing module (6) and informs pre-determined persons according to determined alarm types.
17. A system (1) according to any of the preceding claims; characterized by the alarm unit (9) which records detection of an abnormal state or quality decrease in the database (7).
18. A system (1) according to any of the preceding claims; characterized by the alarm unit (9) wherein types of information made by it can be in the form of call, leaving message, sending screen shot.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| TR2016/19423A TR201619423A2 (en) | 2016-12-23 | 2016-12-23 | A SYSTEM THAT SHOWS THE TRENDS OF CLOSE REAL TIME QUALITY AND PRODUCES ALARM |
| TR2016/19423 | 2016-12-23 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| WO2018203848A2 true WO2018203848A2 (en) | 2018-11-08 |
| WO2018203848A3 WO2018203848A3 (en) | 2019-01-17 |
Family
ID=64016979
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/TR2017/000145 WO2018203848A2 (en) | 2016-12-23 | 2017-12-25 | A system displaying near real-time quality tendency and generating alarm |
Country Status (2)
| Country | Link |
|---|---|
| TR (1) | TR201619423A2 (en) |
| WO (1) | WO2018203848A2 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110377444A (en) * | 2019-06-26 | 2019-10-25 | 北京奇艺世纪科技有限公司 | Fault alarm method, device, electronic equipment and computer readable storage medium |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9177295B2 (en) * | 2007-12-20 | 2015-11-03 | International Business Machines Corporation | Monitoring instant messaging usage |
| US8358659B2 (en) * | 2008-01-02 | 2013-01-22 | International Business Machines Corporation | Visual metering and response to maintain voice quality in a voice over internet protocol call |
| US9071677B2 (en) * | 2013-02-12 | 2015-06-30 | Unify Square, Inc. | Enhanced data capture, analysis, and reporting for unified communications |
-
2016
- 2016-12-23 TR TR2016/19423A patent/TR201619423A2/en unknown
-
2017
- 2017-12-25 WO PCT/TR2017/000145 patent/WO2018203848A2/en active Application Filing
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110377444A (en) * | 2019-06-26 | 2019-10-25 | 北京奇艺世纪科技有限公司 | Fault alarm method, device, electronic equipment and computer readable storage medium |
| CN110377444B (en) * | 2019-06-26 | 2023-06-30 | 北京奇艺世纪科技有限公司 | Fault alarm method, device, electronic equipment and computer readable storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2018203848A3 (en) | 2019-01-17 |
| TR201619423A2 (en) | 2018-07-23 |
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