WO2017018840A1

WO2017018840A1 - Responsive diagnosis service system

Info

Publication number: WO2017018840A1
Application number: PCT/KR2016/008321
Authority: WO
Inventors: 김광우; 최군휘; 최청휘
Original assignee: 김광우; 최군휘; 최청휘
Priority date: 2015-07-28
Filing date: 2016-07-28
Publication date: 2017-02-02
Also published as: KR101623085B1

Abstract

A responsive diagnosis service system proposed by the present invention provides a user, who has been determined to be a rightful user through a lock system, with a diagnosis service for a device to be diagnosed. Therefore, the responsive diagnosis service system can immediately provide the determined user with a required service, thereby improving rapidity and safeness. Further, even in a case where an electronic key is not a master key but a rental key, the responsive diagnosis service system provides a diagnosis service. Therefore, the system can provide a service to a real user who currently uses a device to be diagnosed, thereby improving the level of customer satisfaction.

Description

Responsive Diagnostic Service System

The present invention relates to a diagnostic service system, and more particularly, to a reactive diagnostic service system in which a legitimate user can use a diagnostic service for a diagnosis target device having a lock system when necessary.

For the diagnosis or inspection of various devices such as vehicles, electronic products, and home appliances, visit a diagnosis center or inspection center in your area, or apply for diagnosis or inspection service to the A / S center of the device by internet or telephone. After consultation with the service personnel (knights), the service staff will come to the service on a fixed date.

This process can be a bit cumbersome, such as the user must apply for service through the Internet, and negotiate the date of diagnosis or inspection, and there is a limit in that the customer satisfaction is reduced because the necessary service is not immediately provided to the person who needs the service. .

In order to overcome such limitations, a technology capable of performing a vehicle inspection remotely when a vehicle inspection is desired by using a mobile terminal (Publication Patent No. 10-2005-0018483, title of the invention: Vehicle performance diagnosis using a mobile terminal) System and method, publication date: February 23, 2005), a technology for automatically diagnosing a failure of a home appliance and suggesting a solution has been disclosed (Publication Patent No. 10-2011-0013583, Name of the Invention: Home Appliance Device diagnostic system and its diagnostic method, published February 10, 2011).

However, in the present invention, there is a security problem because it does not specify that the user is a legitimate user, and if there is a registered user, even if a diagnosis or inspection service is required, the service cannot be used unless the user is registered in advance. There is a limit not to.

The present invention has been proposed to solve the above problems of the conventionally proposed methods, by providing a diagnostic service for a diagnosis target device to a user who is determined to be a legitimate user through a lock system, thereby providing necessary services to the identified user. Providing it immediately, it can increase the speed and safety, and provide diagnostic service even if the electronic key is not only the master key but also the rental key, so that the service can be provided to realistic users who are currently using the device to be diagnosed, and customer satisfaction can be improved. It is an object of the present invention to provide a responsive diagnostic service system that can be improved.

Reactive diagnostic service system according to a feature of the present invention for achieving the above object,

As a diagnostic service system,

A diagnosis target device having a lock system;

A first communication module for communicating with the lock system through short-range wireless communication and a second communication module for communicating with a diagnostic server through a communication network, storing an electronic key corresponding to the lock system of the diagnosis target device; A user device which communicates with the lock system through the first communication module to control the diagnosis target device and makes a diagnosis request to the diagnosis target device; And

And a diagnostic server configured to receive and process a diagnostic value of the diagnosis target device from the user device.

The diagnostic target device receives a diagnostic request from a user device including the electronic key, generates a diagnostic value according to the diagnostic request, and transmits the diagnostic value to the user device.

The user device is characterized in that its configuration transmits the received diagnostic value to the diagnostic server, receives the diagnostic result from the diagnostic server, and outputs the diagnostic result.

Preferably, the electronic key may include a master key or a rental key.

More preferably, the diagnostic server,

When a diagnosis request is made by a user device storing the rental key, the contents of the diagnosis request and the diagnosis result may be transmitted to a user device registered as having stored the master key for the rental key.

Preferably, the user device,

The electronic device may further include a driving module that controls the lock system through the electronic key and installs and drives an application having a diagnostic service function including a diagnostic request, a diagnosis result reception, and an output.

Preferably, the user device,

The apparatus may further include a user authentication module configured to perform user authentication when a diagnosis request is made to the diagnosis target device.

Preferably,

The user device further comprises an encryption module for generating an encryption code using a parameter and machine dependent ID,

The lock system of the diagnosis target device receives an encryption code and a parameter generated by the encryption module from the user device and verifies the encryption code by using a machine dependent ID generated by pre-registered user device information. The module may further include.

More preferably, the machine dependent ID is,

It may be configured by combining a number, a letter, or a part of numbers and letters constituting at least two or more selected from the group including the serial number, the MAC address and the Bluetooth module ID of the user device.

Preferably, the diagnostic server,

A database that matches and stores device information and state reference values; And

And a result generation module configured to generate a diagnosis result including state determination information and main diagnosis items by comparing the state reference value matched with the device information of the diagnosis target device and the diagnosis value received from the user device stored in the database. can do.

According to the reactive diagnostic service system proposed by the present invention, by providing a diagnostic service for a device to be diagnosed to a user who is determined to be a legitimate user through a lock system, promptly and securely provide a necessary service to a confirmed user. By providing a diagnostic service even when the electronic key is a rental key as well as the master key, it is possible to provide a service to a realistic user who is currently using the device to be diagnosed and to improve customer satisfaction.

1 is a view showing the configuration of a reactive diagnostic service system according to an embodiment of the present invention.

2 is a diagram illustrating a detailed configuration of a device to be diagnosed in a responsive diagnostic service system according to an embodiment of the present invention.

3 is a diagram illustrating a detailed configuration of a user device in a responsive diagnostic service system according to an embodiment of the present invention.

4 is a diagram illustrating an encryption and verification process using an encryption code in a responsive diagnostic service system according to an embodiment of the present invention.

5 is a view showing an example of the configuration of the machine-dependent ID in the reactive diagnostic service system according to an embodiment of the present invention.

6 is a diagram illustrating a detailed configuration of a diagnostic server in a responsive diagnostic service system according to an embodiment of the present invention.

100: diagnosis target device 110: lock system

111: verification module 120: controller

200: user device 210: first communication module

220: second communication module 230: drive module

240: user authentication module 250: encryption module

300: Diagnostic Server 310: Database

320: result generation module

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. However, in describing the preferred embodiment of the present invention in detail, if it is determined that the detailed description of the related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted. In addition, the same reference numerals are used throughout the drawings for parts having similar functions and functions.

In addition, in the specification, when a part is 'connected' to another part, it is not only 'directly connected' but also 'indirectly connected' with another element in between. Include. In addition, the term "comprising" a certain component means that the component may further include other components, except for the case where there is no contrary description.

1 is a diagram showing the configuration of a reactive diagnostic service system according to an embodiment of the present invention. As shown in FIG. 1, the reactive diagnostic service system according to an exemplary embodiment of the present invention may include a diagnosis target device 100, a user device 200, and a diagnosis server 300.

That is, the present invention provides a real-time diagnosis service for the diagnosis target device 100 to the user device 200 of the user who is determined to be a legitimate user through the lock system 110 provided in the diagnosis target device 100. can do. The user device 200 confirms that the user is a legitimate user through the short range wireless communication with the diagnosis target device 100, requests a diagnosis, and transmits the diagnosis value received from the diagnosis target device 100 to the diagnosis server 300 through a communication network. By transmitting, the diagnosis result may be received and output from the diagnosis server 300.

As described above, the present invention can increase the speed and safety by providing the necessary service to the identified user immediately, and by providing the diagnosis service even when the electronic key is a rental key as well as the master key, the diagnosis target device 100. It can provide services to realistic users who are currently using and improve customer satisfaction.

Hereinafter, each component constituting the reactive diagnostic service system according to an embodiment of the present invention will be described in detail.

The diagnosis target device 100 may include a lock system 110. The diagnosis target device 100 is a device that requires diagnosis in real time and includes a lock system 110, and may be variously used in a vehicle, an electronic product, a home appliance, and the like. For example, as shown in FIG. 1, the diagnosis target device 100 is a vehicle equipped with a lock system 110 and implemented in a form of controlling the vehicle through a user device 200 equipped with an electronic key for a vehicle. Can be.

The diagnosis target apparatus 100 may receive a diagnostic request from the user device 200 including the electronic key, generate a diagnostic value according to the diagnostic request, and transmit the diagnostic value to the user device 200. The detailed configuration of the diagnosis target device 100 will be described in detail later with reference to FIG. 2.

The user device 200 may communicate with the lock system 110 through short-range wireless communication, and communicate with the diagnosis server 300 through a communication network. That is, the user device 200 stores the electronic key corresponding to the lock system 110 of the diagnosis target device 100, and controls the diagnosis target device 100 by communicating with the lock system 110 through short-range wireless communication. In addition, a diagnosis request may be made to the diagnosis target device 100. In addition, the user device 200 diagnoses personal information including the location information of the user device 200 and a telephone number assigned to the user device 200 together with the diagnostic value received from the diagnosis target device 100. The server 300 may transmit the result of the diagnosis to the server 300 and receive the diagnosis result from the diagnosis server 300.

Here, the electronic key may include a master key or a rental key. That is, not only the user device 200 (hereinafter, referred to as “master key device”) that stores the master key with respect to the diagnosis target device 100, but also the operation control authority of the lock system 110 by the master key device. The diagnosis service for the diagnosis target device 100 may be used by using the user device 200 (hereinafter, referred to as a “rental device”) that stores the rental key. For example, in the case of a vehicle, the vehicle may be temporarily used for renting, renting or sharing to another person, and the vehicle owner may own the master key device and the actual user of the vehicle may own the rental key device. In the present invention, since the diagnostic service can be used through the rental key device, a service necessary for the person who needs the diagnostic service can be provided immediately in a reactive manner, so that the service can be provided without missing a golden time.

Meanwhile, the user device 200 may be implemented as a portable terminal. Here, the portable terminal is a wireless communication device that guarantees portability and mobility, and includes a personal communication system (PCS), a global system for mobile communications (GSM), a personal digital cellular (PDC), a personal handyphone system (PHS), and a personal digital (PDA). All types of handhelds such as Assistant, International Mobile Telecommunication (IMT) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), and Wireless Broadband Internet (Wibro) terminals ) May include a wireless communication device. In addition, the user device 200 may be various smart devices such as a smart phone, a smart notebook, a tablet PC, a smart camera, a smart watch, a wearable computer, and the like.

However, the present invention is not limited to the form of the terminal as listed by the user device 200 of the present invention. The electronic device may store an electronic key and be used as a master key device or a rental key device, and request a diagnosis request to the diagnosis target device 100. If it is possible to receive the diagnostic value, and communicate with the diagnostic server 300 to receive and output the diagnostic result, the user device 200 of the present invention can play any role regardless of the specific terminal form. . Detailed configuration of the user device 200 will be described in detail later with reference to FIG. 3.

The diagnosis server 300 may receive and process a diagnosis value of the diagnosis target device 100 from the user device 200. In addition, the diagnostic server 300, the user device 200 that stored the rental key, that is, when the diagnostic request of the rental key device, the user device 200 registered as storing the master key for the rental key, that is, the master key The contents of the diagnosis request and the diagnosis result by the rental key device may be transmitted to the device. According to an embodiment, in the case of a rental key device, the diagnostic service may be used after receiving a permission from the master key device through a communication network or the like according to the use authority. Detailed configuration of the diagnostic server 300 will be described in detail later with reference to FIG. 6.

2 is a diagram illustrating a detailed configuration of a diagnosis target device 100 in a reactive diagnostic service system according to an embodiment of the present invention. As shown in FIG. 2, the diagnosis target device 100 of the responsive diagnosis service system according to an exemplary embodiment of the present invention may include a lock system 110 and a controller 120.

The lock system 110 may control operations such as locking or opening of the diagnosis target device 100, starting or ending driving, etc. in correspondence with the electronic key. The lock system 110 may include a verification module 111 that verifies an electronic key to respond only to a control signal of a legitimate user, and may transmit only a diagnostic request by a legitimate user to a controller which will be described in detail below. Detailed operations of the verification module 111 will be described in detail later with reference to FIGS. 3 and 4.

The controller 120 may generate a diagnostic value for the diagnosis target device 100 and transmit the generated diagnostic value to the user device 200 in response to the diagnostic request received from the user device 200. The controller 120 may generate at least one diagnostic value of a predetermined item, and transmit the diagnostic value generated only to the master key device or the rental key device verified through the lock system 110.

3 is a diagram illustrating a detailed configuration of a user device 200 in a responsive diagnostic service system according to an embodiment of the present invention. As shown in FIG. 3, the user device 200 of the responsive diagnostic service system according to an embodiment of the present invention may include a first communication module 210 and a second communication module 220. In addition, the driving module 230 may further include a user authentication module 240 and an encryption module 250.

The first communication module 210 may communicate with the lock system 110 through short-range wireless communication. Here, the short range wireless communication may be at least one communication method selected from a group including infrared communication, RFID, NFC, zigbee, and Bluetooth. The user device 200 may control the diagnosis target device 100 by communicating with the lock system 110 through the first communication module 210 and request a diagnosis from the diagnosis target device 100.

The second communication module 220 may perform communication with the diagnostic server 300 through a communication network. Here, the communication network may include a wired or wireless Internet or a mobile communication network. The user device 200 may transmit and receive various signals and data with the diagnostic server 300 through the second communication module 220 to use the diagnostic service.

The driving module 230 may control the lock system 110 through an electronic key, and install and drive an application having a diagnostic service function including a diagnostic request, a diagnosis result reception, and an output. That is, the driving module 230 may control execution, termination, etc. of an application installed in the user device 200, and control detailed driving according to a user request. The driving module 230 may include a microcomputer driven by a central processing unit and a peripheral device for protecting the operation of the microcomputer. The driving module 230 may be a component that executes an application which is an executable program stored in a memory such as a ROM or a RAM. It may be configured to include.

The application driven by the driving module 230 may be an executable program installed by an installation program managed by an application server operated in a communication network, and the like. The diagnostic target device 100 and the diagnostic server 300 may use the diagnostic service. It may have a function of communicating with and outputting a diagnosis result.

That is, in the present invention, the smart device in which the diagnostic service application is installed may be implemented as the user device 200. In this case, the diagnostic service application may be integrated with an electronic key application for using the user device 200 as a master key device or a rental key device. In addition, when the user device 200 is used as a rental key device, it may perform a function of checking or controlling the availability of the rental key by checking a parameter provided from the master key device.

The user authentication module 240 may perform user authentication when a diagnosis request is made to the diagnosis target device 100. Here, the user authentication may be performed through at least one selected from the group including iris recognition, face recognition, fingerprint recognition, voice recognition, password input, and pattern input, but is not limited thereto. Since most smart devices used as the user device 200 are already equipped with a camera, a touch screen, a microphone, and the like, user authentication can be performed using these devices.

The encryption module 250 may generate an encryption code using the parameter and the machine dependent ID. The verification module 111 of the lock system 110 of the diagnosis target device 100 receives an encryption code and a parameter generated by the encryption module 250 from the user device 200 and registers the user device 200 registered in advance. The encryption code can be verified using the machine dependent ID generated from the information.

4 is a diagram illustrating an encryption and verification process using an encryption code in a reactive diagnostic service system according to an embodiment of the present invention. As shown in FIG. 4, in the reactive diagnostic service system according to an exemplary embodiment of the present invention, the master key device generates an encryption code using a parameter and a machine dependent ID, and extracts a parameter and encryption except for the machine dependent ID. The code can be passed to the rental key device or lock system 110. In this case, the encryption code may be a hash code, but may be a code generated by various encryption methods in addition to the hash code. The verification module 111, which has received the parameter and the encryption code from the master key device or the rental key device, receives user device 200 information corresponding to the master key registered in the lock system 110, that is, information of the master key device. The machine dependent ID can be generated using the generated machine dependent ID and the verification encryption code can be generated using the generated machine dependent ID and the parameters. The verification module 111 may compare the received encryption code with the generated verification encryption code, and perform verification as a legitimate user if the two encryption codes match.

Herein, the machine dependent ID may be configured by combining numbers, letters, or a part of numbers and letters constituting at least two or more selected from a group including a serial number, a MAC address, and a Bluetooth module ID of the user device 200. Can be.

5 is a diagram illustrating an example of a configuration of a machine dependent ID in a reactive diagnostic service system according to an exemplary embodiment of the present invention. As shown in FIG. 5, in the responsive diagnostic service system according to an embodiment of the present invention, a machine dependent ID may be obtained by combining a part of a serial number of a user device 200, a part of a Mac address, and a part of a Bluetooth module ID number. Can be configured. By using machine-dependent IDs such as this, it is possible to prevent theft and enhance security.

On the other hand, when using the user device 200 as a rental key device, there may be a restriction on the use of the rental device, such as date, time, area, so that the user device 200 can verify the restriction condition through the application You can check whether it is a rental key. In addition, in the case of the user device 200, since the user can directly manipulate the time, etc., the verification module 111 of the lock system 110 can verify the constraints of the rental key as described above, thereby enhancing security. have.

6 is a diagram illustrating a detailed configuration of the diagnostic server 300 in the responsive diagnostic service system according to an embodiment of the present invention. As shown in FIG. 6, the diagnostic server 300 of the responsive diagnostic service system according to an embodiment of the present invention may include a database 310 and a result generation module 320.

The database 310 may match and store device information and state reference values. That is, the database 310 may store information of devices that may be the diagnosis target device 100 and reference values for diagnosing the state of each device. In addition, according to the exemplary embodiment, big data may be constructed by storing diagnostic values of various diagnostic target devices 100 received from the user device 200.

The result generation module 320 compares the state reference value matched with the device information of the diagnosis target device 100 and the diagnosis value received from the user device 200, stored in the database 310, to determine the state determination information and the main diagnosis. You can generate a diagnostic result that includes the information. The diagnosis result generated by the result generation module 320 is transmitted to the user device 200 through a communication network, and the user device 200 may output the diagnosis result through an application.

Diagnosis through the reactive diagnostic service system according to an embodiment of the present invention may be performed only at a specific time point in response to a request of the user device 200, but may be periodically performed. For example, the diagnostic server 300 transmits a diagnostic signal to the user device 200 at a predetermined period, and requests a diagnosis to the diagnosis target device 100 in response to the diagnostic signal received by the user device 200. can do. Alternatively, a period may be set in an application installed in the user device 200, and the user device 200 may automatically request a diagnosis to the diagnosis target device 100 according to the corresponding period. As such, in the present invention, since the communication with the diagnosis server 300 is performed only when a diagnosis service is required, the present invention does not need to be continuously connected to the diagnosis server 300, and communication cost can be reduced.

In addition, the diagnosis target device 100 registered in the user device 200 is collectively scanned to determine a user's state through diagnosis values of the diagnosis target devices 100 around the user, and the determined state information of the user. May be transmitted to the diagnostic server 300 or a predetermined server or contact. The diagnosis server 300 may provide an additional service to the user device 200 according to the received state information.

Meanwhile, the diagnosis server 300 may transmit various diagnostic results to the user device 200 and then provide various additional services according to a request of the user device 200. Additional services include emergency dispatch service through an AS center or insurance company, emergency service such as door lock release or initialization through remote control, error fix service, call center connection and guidance service related to the diagnosis result, emergency relief according to danger situation recognition Services may be included.

The present invention described above may be variously modified or applied by those skilled in the art, and the scope of the technical idea according to the present invention should be defined by the following claims.

Claims

As a diagnostic service system,

A diagnosis target device having a lock system 110;

And a first communication module 210 for communicating with the lock system 110 through short-range wireless communication and a second communication module 220 for communicating with the diagnostic server 300 through a communication network. Stores an electronic key corresponding to the lock system 110 of the device 100, communicates with the lock system 110 through the first communication module 210 to control the diagnosis target device 100, and A user device 200 which makes a diagnosis request to the diagnosis target device 100; And

Including the diagnostic server 300 for receiving and processing the diagnostic value of the diagnosis target device 100 from the user device 200,

The diagnosis target device 100 receives a diagnosis request from the user device 200 including the electronic key, generates a diagnosis value according to the diagnosis request, and transmits the diagnosis value to the user device 200.

The user device 200 transmits the received diagnosis value to the diagnosis server 300, receives and outputs a diagnosis result from the diagnosis server 300.

The electronic key includes a master key or a rental key,

The diagnostic server 300, upon requesting the diagnosis of the user device 200 storing the rental key, the contents of the diagnosis request and the diagnosis result to the user device 200 registered to store the master key for the rental key. Transmit the data, and use the diagnostic service after receiving permission from the user device 200 registered as storing the master key.

When the user device 200 is used as a rental key device, the user device 200 verifies a constraint condition through an application to determine whether the rental key is available, and the verification module 111 of the lock system 110. ) Verifies the constraints of the rental key.
The method of claim 1, wherein the user device 200,

And a driving module 230 for controlling the lock system 110 through the electronic key, and installing and driving an application for performing a diagnostic service function including a diagnostic request, receiving and outputting a diagnosis result. , Reactive diagnostic service system.
The method of claim 1, wherein the user device 200,

Responsive diagnostic service system, characterized in that further comprising a user authentication module (240) for performing user authentication when making a diagnosis request to the diagnosis target device (100).
The method of claim 1,

The user device 200 further includes an encryption module 250 for generating an encryption code using a parameter and a machine dependent ID.

The verification module 111 of the lock system 110 of the diagnosis target device 100 receives an encryption code and a parameter generated by the encryption module 250 from the user device 200, and registers a user device registered in advance. Responsive diagnostic service system, characterized in that it further comprises a verification module (111) for verifying the encryption code, using the machine dependent ID generated by the (200) information.
The method of claim 4, wherein the machine dependent ID,

Responsive, characterized in that a combination of numbers, letters, or a portion of the numbers and letters constituting at least two selected from the group comprising the serial number, the MAC address and the Bluetooth module ID of the user device 200, Diagnostic service system.
The method of claim 1, wherein the diagnostic server 300,

A database 310 matching and storing device information and state reference values; And

A diagnosis including state determination information and main diagnosis items by comparing a state reference value matched with device information of the diagnosis target device 100 and a diagnosis value received from the user device 200 stored in the database 310. Responsive diagnostic service system, characterized in that it comprises a result generation module (320) for generating a result.