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WO2008005334A2 - Dispositif de repérage de disponibilité - Google Patents

Dispositif de repérage de disponibilité Download PDF

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Publication number
WO2008005334A2
WO2008005334A2 PCT/US2007/015130 US2007015130W WO2008005334A2 WO 2008005334 A2 WO2008005334 A2 WO 2008005334A2 US 2007015130 W US2007015130 W US 2007015130W WO 2008005334 A2 WO2008005334 A2 WO 2008005334A2
Authority
WO
WIPO (PCT)
Prior art keywords
employee
activity
details
time
activities
Prior art date
Application number
PCT/US2007/015130
Other languages
English (en)
Other versions
WO2008005334A3 (fr
Inventor
Maneet Singh Sanhi
Gaurav Chauhan
Aayush Bhatnagar
Sandeep Bhasin
Original Assignee
American Express Travel Related Services Company, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US11/615,697 external-priority patent/US20080154711A1/en
Application filed by American Express Travel Related Services Company, Inc. filed Critical American Express Travel Related Services Company, Inc.
Publication of WO2008005334A2 publication Critical patent/WO2008005334A2/fr
Publication of WO2008005334A3 publication Critical patent/WO2008005334A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Definitions

  • the present invention generally relates to management information systems.
  • the invention relates to tracking the availability of employees in an organization.
  • the term "availability" includes, for example, one or more of the following parameters: tasks, including projects and processes being performed, time spent on a particular task, efficiency, productivity, output, downtime, and the like.
  • tasks including projects and processes being performed, time spent on a particular task, efficiency, productivity, output, downtime, and the like.
  • Such information can be used by managers, for example, to evaluate labor costs, schedule employees to meet labor demands (i.e., provide appropriate staffing), evaluate individual and group productivity, etc. Collection and analysis of such information, however, is tedious and time consuming.
  • Such information can be manually provided by each employee on a periodic basis
  • Figure 1 is a block diagram of an exemplary system, in accordance with an embodiment of the invention.
  • Figure 2 is a flowchart illustrating a process for tracking the availability of an employee, in accordance with an embodiment of the invention.
  • Figure 3 is a flowchart illustrating a process for tracking the availability of an employee, in accordance with an exemplary embodiment of the invention.
  • Figure 4 is a block diagram of an exemplary computer system useful for implementing the invention.
  • the present invention is directed to a system and method for tracking the availability of an employee in an organization.
  • the system records with high accuracy the time spent by an employee on various activities.
  • the system is initiated the moment an employee logs onto a computer system. Details about each activity undertaken by the employee, such as the start and end time of the activity are captured by the system. Details about various activities and the time spent on each activity by the employee are stored and may be presented in the form of reports to team leaders, to assess employee availability (e.g., tasks being performed, time spent on a particular task, efficiency, productivity, output, downtime, and/or the like). Further, the system may be invoked each time the employee undertakes a new activity.
  • FIG. 1 a system diagram of an exemplary system 100 for tracking the availability of an employee, in which the present invention, in an embodiment, would be implemented, is shown.
  • system 100 is used to track the availability of an employee in an organization.
  • System 100 includes a user interface 102, an activity module 104, and a database 106.
  • Activity module 104 includes a listing module 108, an authenticating module 110, and a report generating module 112.
  • User interface 102 displays information to an employee who accesses system 100.
  • the information displayed by user interface 102 may include information related to, for example, activities the employee may wish to undertake and/or details of various activities undertaken by the employee over a specified period of time.
  • the information related to activities may include the activity name, activity type, and activity code. Details of the various activities undertaken by the employee may include, for example, the start and end time of each activity undertaken, the time spent on each activity over a specified period of time, activity details, and the like.
  • User interface 102 may be used by the employee, for example, to select an activity to be undertaken and to confirm details such as login time, time spent on a particular activity, and the like. Examples of activities (i.e., activity names) include production, transaction, break, meeting, training, presentation, seminar, login, logoff, and the like. Examples of activity types include productive activity, non-productive activity, and the like.
  • Activity module 104 tracks the availability of an employee over a period of time.
  • Listing module 108 includes a list of activities that may be undertaken by an employee.
  • a team leader may specify a list of activities that may be undertaken by each employee in listing module 108. The list of activities may be displayed on user interface 102, to an employee.
  • Authenticating module 110 includes one or more rights for employees, team leaders and administrators. Further, authenticating module 110 includes authentication information for employees, team leaders and administrators in order to access system 100.
  • team leaders may modify information about their team, such as adding on or modifying team members.
  • team leaders may monitor the activities undertaken by employees in real time. Administrators may change information relating to the activities undertaken by employees, if requested by the appropriate team leaders.
  • a team leader may acquire rights of the team leader and thereby monitor the team of the team leader on leave.
  • the rights may be allotted back when the team leader returns.
  • team leaders may have rights to view reports associated with employee availability.
  • Report generating module 112 generates various reports detailing the time spent by employees on various activities over a period of time.
  • report generating module 112 may be utilized to generate the time spent on various activities by a particular employee over a time period such as a day, a week, or a month.
  • an employee may view a report detailing the time spent by him/her on a particular activity over a specified period of time.
  • Report generating module 112 may also be utilized in order to generate a report of the total productive time spent by an employee over a specified period of time. For example, in an embodiment of the invention, an employee may view the total number of hours spent by him/her on productive activities over a week.
  • report generating module 112 may be used by team leaders to view a current status report, as well as, system time-view reports of various team members.
  • the current status report provides details of the activities currently undertaken by the various team members.
  • the system time-view reports detail the time spent by one or more team members on various activities over a specified period of time.
  • report generating module 112 may be used to generate reports detailing employee availability, including employee productivity, etc. The reports generated may be utilized, for example, to analyze the availability of an employee over a period of time, for scheduling activities for the employee, and the like.
  • Reports generated using report generating module 112 may be viewed in a web- based format, or may be exported to other applications such as Microsoft MS Excel ® , Lotus Notes ® , and the like. Further, reports generated using report generating module 112 may include various graphs depicting, for example, the time spent by an employee on one or more activities over a specified period of time, productivity, availability, efficiency, and the like. In various embodiments of the invention, the team leader may monitor current status and various other reports of employees from a remote location.
  • Database 106 stores details of the time spent by employees on various activities.
  • database 106 may interact with listing module 108 and report generating module 112 in order to store the time spent by each employee on each activity, the allocated time to be spent by each employee on each activity, a list of employees forming a part of various teams, a list of team leaders associated with the various teams, and the like.
  • Database 106 may store a list of activities associated with each employee, for example, one or more productive tasks, break time, meetings, presentations, trainings, seminars, and the like.
  • administrators may change data stored in database 106 relating to a particular employee, after receiving an approval from a team leader.
  • user interface 102 may be, for example, a Graphical User Interface (GUI), an Application Program Interface (API), and the like. Further, user interface 102 may be implemented by using, for example, Hyper Text Markup Language (HTML) documents, Java applets, Javascripts, Active Server Pages (ASP), Common Gateway Interface (CGI) scripts, extensible markup language, dynamic HTML, Cascading Style Sheets (CSS), plug-ins, and the like.
  • GUI Graphical User Interface
  • API Application Program Interface
  • GUI Graphical User Interface
  • API Application Program Interface
  • user interface 102 may be implemented by using, for example, Hyper Text Markup Language (HTML) documents, Java applets, Javascripts, Active Server Pages (ASP), Common Gateway Interface (CGI) scripts, extensible markup language, dynamic HTML, Cascading Style Sheets (CSS), plug-ins, and the like.
  • HTML Hyper Text Markup Language
  • ASP Active Server Pages
  • CGI Common Gateway Interface
  • Database 106 may be, for example, a Structured Query Language (SQL) 7.0 server, an Oracle server, and the like.
  • SQL Structured Query Language
  • system 100 may be implemented in a single data-processing system, or in a network of data-processing systems.
  • data-processing systems include computers, Personal Digital Assistants (PDA), mobile phones, and the like.
  • FIG. 2 a flowchart illustrating a process 200 for tracking the availability of an employee, according to one embodiment of the present invention, is shown.
  • Process 200 begins at step 202, where an employee logs into a computer system.
  • the employee may use authentication information in order to log on to the computer system.
  • login details of the employee are captured.
  • login details may include the date and time of login, employee details, team details, and the like.
  • Employee details may include employee code, name of the employee, and the like.
  • Team details may include name of the team, name and employee code of a team leader under whom the employee is currently working, and the like.
  • a user interface may be used in order to login to the computer system.
  • user interface 102 is used to login to the computer system. The login details are stored in database 106.
  • the employee selects an activity to undertake.
  • the user interface may display a list of activities that an employee may select.
  • the list of activities displayed may be allocated to the employee by a team leader.
  • the user interface may display the details of an activity, such as name of the activity, activity code, activity type, and the like.
  • Activity type may include productive activity, non-productive activity, and the like. Examples of activities include various productive activities such as production, projects, processes, and meetings, and non-productive activities such as breaks, presentations, seminars, and the like.
  • a list of activities that the employee can undertake may be available in listing module 108.
  • the team leader may modify the list of activities in listing module 108, using rights specified in authenticating module 110.
  • the list of activities may be displayed by user interface 102. Each activity is accompanied by a corresponding activity code.
  • the details of the selected activity are captured and stored.
  • the date and the time of start of the selected activity, employee details, activity details, and the like may be captured and stored.
  • database 106 is used to store the details of the selected activity.
  • step 210 it is checked whether the employee wants to conclude the activity and undertake another activity. If the employee wants to conclude the activity, step 212 is performed. At step 212, details of the concluded activity are captured and stored. In various embodiments of the invention, the date and time of the conclusion of the activity, employee details, activity details, and the like may be captured and stored. In an embodiment, the details of the concluded activity may be stored in database 106. Thereafter, step 206 is performed, and the employee may select another activity to undertake. If, at step 210, the employee does not want to conclude the activity, step 214 is performed. At step 214, it is checked whether the employee wants to logout for the day. If the employee wants to logout, step 216 is performed.
  • the activity currently being performed by the employee is concluded, and details of the concluded activity are captured and stored.
  • the details captured and stored may include the date and time of the conclusion of the activity, employee details, activity details, and the like. Further, details about the logout, such as the date and the time of logout may be captured and stored.
  • an employee may activate the user interface whenever a change of activity is desired.
  • the employee may activate the user interface when the employee decides to take a break.
  • the user interface may display the current time and prompt the employee to select a reason for taking a break.
  • the computer system may be deactivated.
  • the user interface may be activated again and may display the time of return and prompt the employee for a reason for the change of activity.
  • the employee may proceed further only after a reason for change of activity is selected in the user interface.
  • the date, the time and reasons for the change of activities may be stored in a database, in order to process them to generate various reports.
  • the reports generated may detail the time spent by the employee on a particular activity over a specified period of time.
  • various reports detailing the productivity measures of an employee, the current status and availability report of the employee, and the like may be generated by report generating module 112, in conjunction with database 106.
  • the current status and availability report may detail the activity being undertaken currently by the employee, in order to give an indication of whether the employee is working on a computer system, or is taking a break, and the like.
  • the reports generated may include various graphs depicting, for example, the time spent by an employee on one or more activities over a specified period of time, productivity, availability, efficiency, and the like. Further, the reports generated may be utilized to analyze the availability of an employee over a period of time, for scheduling activities for the employee, and the like.
  • FIG. 3 is a flowchart illustrating a process 300 depicting an exemplary embodiment of the invention.
  • Process 300 starts at step 302, where a Customer Service Executive (CSE) logs onto a computer system.
  • CSE Customer Service Executive
  • a user interface is activated automatically upon login.
  • the user interface displays the login details, including the date and time of login, as captured from the computer system.
  • the CSE has to accept the displayed details in order to proceed further.
  • the login details and employee details are stored in a database.
  • the user interface thereafter displays a list of activities with corresponding activity codes that the CSE can undertake.
  • CSE Customer Service Executive
  • the CSE selects 'production' as an activity to be undertaken by, for example, using a mouse to click on the corresponding activity code shown on a user interface of a display device.
  • the date and the start time of the 'production', along with the activity details and the CSE's employee details are captured and stored in the database. Thereafter, the user interface is minimized automatically.
  • the CSE starts working on the selected activity.
  • the CSE decides to take a break and activates the user interface in order to change the activity to 'break'. This is done, for example, by selecting the appropriate activity code for break activity.
  • the production activity is concluded and the date and the time of conclusion of production activity, along with the production activity details and CSE's employee details are captured and stored in the database. Further, the date and start time the break activity is captured and stored in the database.
  • the CSE returns from the break and logs onto the computer system.
  • the user interface Upon login, the user interface is activated and the login details are displayed.
  • the CSE accepts the login details and proceeds further.
  • the login details such as the date and the time of login are stored in the database.
  • the user interface displays the list of activities that the CSE can undertake, with corresponding activity codes.
  • the CSE selects production activity again, by clicking on the corresponding activity code.
  • the date and the start time of the production activity, along with the CSE employee details are captured and stored in the database.
  • the CSE decides to log out for the day and activates the user interface and selects the log out activity code to log out for the day.
  • the log out details such as date and the time of log out, are captured and stored in the database.
  • a check may be performed to determine whether an appropriate activity code has been selected by the CSE, when a change of activity is desired.
  • the team leader may be notified, and may thereby immediately ensure that the CSE selects the appropriate activity code.
  • the user interface may accept an inappropriate activity code and details of the inappropriate activity, such as the date and the time of selection, activity details, and the like may be stored in the database.
  • the team leader upon viewing availability reports of the CSE, may ensure that appropriate action is taken.
  • the team leader may monitor the current status of the CSEs in real time, and may therefore ensure that each CSE selects the appropriate activity code(s).
  • the CSE and the team leader may not be allowed to change captured information, such as activity undertaken, time of duration of undertaken activity, and the like.
  • the team leader may request the administrator for changing the desired information.
  • the present invention i.e., system 100, process 200 or any part(s) or function(s) thereof
  • the manipulations performed by the present invention were often referred to in terms, such as adding or comparing, which are commonly associated with mental operations performed by a human operator. No such capability of a human operator is necessary, or desirable in most cases, in any of the operations described herein which form part of the present invention. Rather, the operations are machine operations.
  • Useful machines for performing the operation of the present invention include general purpose digital computers or similar devices.
  • An example of a computer system 400 is shown in Figure 4.
  • Computer system 400 includes one or more processors, such as processor 402.
  • Processor 402 is connected to a communication infrastructure 404 (e.g., a communication bus, cross-over bar, or network).
  • a communication infrastructure 404 e.g., a communication bus, cross-over bar, or network.
  • Various software embodiments are described in terms of this exemplary computer system. After reading this description, it will become apparent to a person skilled in the relevant art(s) how to implement the invention using other computer systems and/or architectures.
  • Computer system 400 can include a display interface 406 that forwards graphics, text, and other data from communication infrastructure 404 (or from a frame buffer not shown) for display on a display unit 408.
  • Computer system 400 also includes a main memory 410, preferably random access memory (RAM), and may also include a secondary memory 412.
  • Secondary memory 412 may include, for example, a hard disk drive 414 and/or a removable storage drive 416, representing a floppy disk drive, a magnetic tape drive, an optical disk drive, etc.
  • Removable storage drive 416 reads from and/or writes to a removable storage unit 418 in a well known manner.
  • Removable storage unit 418 represents a floppy disk, magnetic tape, optical disk, etc., which is read by and written to by removable storage drive 416.
  • removable storage unit 418 includes a computer usable storage medium having stored therein computer software and/or data.
  • secondary memory 412 may include other similar devices for allowing computer programs or other instructions to be loaded into computer system 400.
  • Such devices may include, for example, a removable storage unit and an interface. Examples of such may include a program cartridge and cartridge interface (such as that found in video game devices), a removable memory chip (such as an erasable programmable read only memory (EPROM), or programmable read only memory (PROM)) and associated socket, and other removable storage units and interfaces, which allow software and data to be transferred from the removable storage unit to computer system 400.
  • a program cartridge and cartridge interface such as that found in video game devices
  • EPROM erasable programmable read only memory
  • PROM programmable read only memory
  • Computer system 400 may also include a communications interface 420.
  • Communications interface 420 allows software and data to be transferred between computer system 400 and external devices.
  • Examples of communications interface 420 may include a modem, a network interface (such as an Ethernet card), a communications port, a Personal Computer Memory Card International Association (PCMCIA) slot and card, etc.
  • Software and data transferred via communications interface 420 are in the form of signals 424 which may be electronic, electromagnetic, optical or other signals capable of being received by communications interface 420. These signals 424 are provided to communications interface 420 via a communications path (e.g., channel) 422.
  • This communications path 422 carries signals 424 and may be implemented using wire or cable, fiber optics, a telephone line, a cellular link, an radio frequency (RF) link and other communications channels.
  • RF radio frequency
  • 'computer program medium' and 'computer usable medium' are used to generally refer to media such as removable storage drive 416, a hard disk installed in hard disk drive 414, and signals 424. These computer program products provide software to computer system 400. The invention is directed to such computer program products.
  • Computer programs are stored in main memory 410 and/or secondary memory 412. Computer programs may also be received via communications interface 420. Such computer programs, when executed, enable computer system 400 to perform the features of the present invention, as discussed herein. In particular, the computer programs, when executed, enable processor 402 to perform the features of the present invention. Accordingly, such computer programs represent controllers of computer system 400.
  • the software may be stored in a computer program product and loaded into computer system 400 using removable storage drive 416, hard disk drive 414 or communications interface 420.
  • the control logic when executed by processor 402, causes processor 402 to perform the functions of the invention as described herein.
  • the invention is implemented primarily in hardware using, for example, hardware components such as application specific integrated circuits (ASICs). Implementation of the hardware state machine so as to perform the functions described herein will be apparent to persons skilled in the relevant art(s).
  • the invention is implemented using a combination of both hardware and software.

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  • Entrepreneurship & Innovation (AREA)
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Abstract

La présente invention concerne un système, un procédé et un progiciel destinés à repérer la disponibilité d'un employé. Différents détails concernant chaque activité entreprise par l'employé sont saisis. Les détails saisis peuvent être utilisés afin de surveiller les activités étant actuellement entreprises par l'employé, générant des rapports détaillant le temps alloué par l'employé aux différentes activités, la disponibilité de l'employé et analogues.
PCT/US2007/015130 2006-06-30 2007-06-29 Dispositif de repérage de disponibilité WO2008005334A2 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
IN1548/DEL/2006 2006-06-30
IN1548DE2006 2006-06-30
US11/615,697 US20080154711A1 (en) 2006-12-22 2006-12-22 Availability Tracker
US11/615,697 2006-12-22

Publications (2)

Publication Number Publication Date
WO2008005334A2 true WO2008005334A2 (fr) 2008-01-10
WO2008005334A3 WO2008005334A3 (fr) 2008-07-03

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Application Number Title Priority Date Filing Date
PCT/US2007/015130 WO2008005334A2 (fr) 2006-06-30 2007-06-29 Dispositif de repérage de disponibilité

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WO (1) WO2008005334A2 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103164319A (zh) * 2011-12-19 2013-06-19 上海华御信息技术有限公司 一种检测并分析应用程序活动性的方法
US9085538B2 (en) 2010-07-26 2015-07-21 Lek Pharmaceuticals D.D. Process for the preparation of key intermediates for the synthesis of statins or pharmaceutically acceptable salts thereof

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5548506A (en) * 1994-03-17 1996-08-20 Srinivasan; Seshan R. Automated, electronic network based, project management server system, for managing multiple work-groups
US20020040313A1 (en) * 2000-09-05 2002-04-04 Hunter David Scott System and method of real time deployment
US20020178035A1 (en) * 2001-05-22 2002-11-28 Lajouanie Yves Patrick Performance management system and method
US20040138944A1 (en) * 2002-07-22 2004-07-15 Cindy Whitacre Program performance management system

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9085538B2 (en) 2010-07-26 2015-07-21 Lek Pharmaceuticals D.D. Process for the preparation of key intermediates for the synthesis of statins or pharmaceutically acceptable salts thereof
CN103164319A (zh) * 2011-12-19 2013-06-19 上海华御信息技术有限公司 一种检测并分析应用程序活动性的方法

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