WO2007017531A1 - Equipement et procede de gestion d'information a la clientele, destines a etre utilises dans une zone multiservices - Google Patents
Equipement et procede de gestion d'information a la clientele, destines a etre utilises dans une zone multiservices Download PDFInfo
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- WO2007017531A1 WO2007017531A1 PCT/ES2006/000295 ES2006000295W WO2007017531A1 WO 2007017531 A1 WO2007017531 A1 WO 2007017531A1 ES 2006000295 W ES2006000295 W ES 2006000295W WO 2007017531 A1 WO2007017531 A1 WO 2007017531A1
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- Prior art keywords
- access
- information
- terminal
- server
- user
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- 238000000034 method Methods 0.000 title claims description 30
- 230000004044 response Effects 0.000 claims abstract description 17
- 238000004891 communication Methods 0.000 claims description 11
- 238000005516 engineering process Methods 0.000 claims description 8
- 230000008569 process Effects 0.000 claims description 8
- 230000004913 activation Effects 0.000 claims description 6
- 230000003993 interaction Effects 0.000 claims description 4
- 238000001514 detection method Methods 0.000 claims description 3
- 230000005670 electromagnetic radiation Effects 0.000 claims description 2
- 230000002452 interceptive effect Effects 0.000 description 7
- 230000009471 action Effects 0.000 description 2
- 230000003213 activating effect Effects 0.000 description 2
- 230000008901 benefit Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000005611 electricity Effects 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 238000005054 agglomeration Methods 0.000 description 1
- 230000002776 aggregation Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000001105 regulatory effect Effects 0.000 description 1
- 230000032258 transport Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Definitions
- the present invention relates to a customer information management team, applicable to a multi-service area such as a ski resort, a fairground, an amusement park, a holiday center, a large cruise or similar enclosures or a road or highway with its rest areas and accesses, comprising a plurality of access terminals to
- the invention also relates to a procedure for managing customer information.
- the object of the invention is also an access terminal to the information applicable to a multiservice area.
- AMS multiservice areas
- an identification service system is claimed to provide information to a user comprising a first identification device, which has a locator and a transmitter, said locator being configured to facilitate the determination of the location of this first identifying device; where the identification information corresponds to that of a first user; and where the transmitter is configured to transmit information associated with the location of the device and associated with the identification of the user.
- a user can have access to a certain type of information.
- the identification device described in US 6,658,348 B2 Io incorporates a user who is in a multiservice area as described above.
- the information of, for example, waiting times, images of some area or meeting points with other users is dispensed on a screen of the locator device.
- the user can view images that are being dispensed independently in information kiosks or terminals.
- the system proposed by US 6,658,348 B2 is an advantageous solution so that in a network the user of a multiservice area can program their actions comfortably, if the identifying and locating device is lost, any access to the information and any capacity for interaction with the system.
- the purpose of this system is to have users located and identified to subsequently have access to certain attractions or services, for example to attractions of certain danger if the minimum safety height is not available.
- the equipment and procedure for managing customer information applicable to multiservice areas solves all the problems mentioned up to now and also provides numerous advantages that facilitate mobility and access to the services of a large enclosure or area, improving the use of its possibilities.
- the customer information management team object of the invention applicable to a multiservice area such as a ski resort, a fairground, an amusement park or similar, equipped with multiple terminals for access to information, multiple devices Image capture, all of them communicated with at least one central server of the information, is characterized in that the terminals receive from the central or request updated files of data, sound and / or images from the image capture devices , and dispense them by an automatic process or by external request of a user of the multiservice area that has access means to the customer information management team, said cooperating means with a transceiver located in the terminals or cooperating with the serving center.
- the means of access to the equipment and the central server of the information are configured and / or programmed in addition to the profile of each user.
- the customer information management team applicable to a multiservice area is also characterized in that the means of access to it are constituted by an access document with a transponder containing a microcircuit, a memory unit and a radio frequency identification antenna ( RFID), cooperating with a transceiver located in the terminals and consisting of a reader of the RFID type communicated with an antenna also of the RFID type and with a computer located in said terminal.
- said access to the information management equipment is performed because the transponder of the access document is between 2 and 100 centimeters away from the terminal transceiver.
- the means of access to it consist of an access key via WAP (Wireless Application Protocol), which is provided from a mobile phone or mobile computer terminal to a central of the information and / or a server of a telecommunications services company, where the content of said access key is processed, returning the information required by the user through the generation of a WAP content, which is sent or provided in response to mobile phone or mobile computer terminal.
- WAP Wireless Application Protocol
- the customer information management equipment is also characterized in that the access code preferably consists of a message in a predetermined SMS format, which is sent from a mobile phone or mobile computer terminal to a central server serving the information and / or to a server of a telecommunications services company where the content of said access key is processed, returning the information required by the user through the generation of an MMS type message, which is sent in response from the exchange or server, to the mobile phone or mobile computer terminal.
- the access terminals are constituted by a screen that can be activated by detecting a transponder that contains a microcircuit, a memory unit and a radio frequency identification antenna (RFID).
- RFID radio frequency identification antenna
- the procedure for managing customer information is also characterized in that the information is dispensed according to the means of access, which are configured and / or programmed for each type of user and that interact with an access terminal or with the central server, configured and / or programmed in addition to the means of access.
- the customer information management procedure is characterized in that it comprises the steps of: a) detection of the proximity of access means to an access terminal to the information, by emission of electromagnetic radiation from a transmitter-receiver provided with a suitable antenna for the RFID identification technology located in said terminal; b) capturing the response of the nearby access means constituted by an access document provided with a transponder containing a microcircuit, a memory unit with user data and a radio frequency identification antenna (RFID); and c) activation of information dispensing means located in the terminal and linked to the response received from the transponder of the access document.
- RFID radio frequency identification antenna
- the customer information management procedure applicable to a multiservice area is characterized in that the dispensing of the information by external request is executable remotely from inside or outside the multiservice area and comprises the steps of: a) entering a password via WAP in a mobile phone or mobile computer terminal, with which the user facilitates, according to the specific implementation, a central server itself or the server of a telecommunications services company; b) activation of said access code by associating it with the corresponding mobile telephone or mobile computer terminal; c) external request for information to the central server itself or to the server of a telecommunications services company, through selection or interaction via WAP; and d) generation of WAP content in response to the phone mobile or mobile terminal of the user.
- the customer information management procedure is preferably characterized in that the information is dispensed by external request that can be executed remotely from inside or outside the multiservice area and includes the steps of: a) entering an access code in the default SMS message format in a mobile telephone or mobile computer terminal, with which the user transmits, according to the specific implementation, to a central server itself or to the server of a telecommunications services company; b) activation of said access code by associating it with the corresponding mobile telephone or mobile computer terminal; c) external request for information to the central server itself or to the server of a telecommunications service company, by sending SMS in a predetermined format; and d) generation of an MMS type message in response to the user's mobile phone or mobile computer terminal.
- Another object of the present invention is a terminal for access to information for the client, which is characterized in that it comprises an image and / or data display screen, adjustable in height and coupled to a strut; electronic control systems of the terminal; a network communication device with a central information server; and power supply means, said terminal being provided with a transceiver that is constituted by an RFID type reader, which in turn is connected to an antenna also for RFID technology and to a computer; and where the screen is activated by order of a programmed automatic process, or by external request of a user who has an access document provided with a transponder containing a microcircuit, a memory unit and a radio frequency identification antenna (RFID) .
- the information access terminal for the client is also characterized in that it also comprises an image capture device, networked with a central information server.
- the terminal object of the invention is characterized in that it comprises at least one speaker.
- the information access terminal comprises power supply means consisting of solar panels coupled to the strut.
- the power supply means consist of a wind turbine attached to the strut.
- the customer information access terminal comprises electricity supply means consisting of solar panels in collaboration with a wind turbine.
- FIG. 1 corresponds to a schematic view of a multiservice area where an information management equipment according to the invention has been applied;
- Fig. 2 corresponds to an operating scheme of an example of means of access to the information management equipment and activating the procedure to which it operates;
- Fig. 3 is a schematic perspective view of an embodiment of an information access terminal
- Fig. 4 is a block diagram of the information management procedure that is executed in the information access terminals; and Fig. 5 corresponds to another block diagram with the steps of the process of managing the information executable from within or outside the multiservice area.
- the customer information management team object of the invention applicable to a multi-service area such as a ski resort, an amusement park, a fairground, a golf course, etc., comprises a plurality of access terminals to information 1, which are distributed throughout the area. Too 2 image capture devices, such as cameras or video cameras, are included. Both the terminals 1 and the image capture devices 2 are communicated with at least one central server and management of the information 3. Said terminals 1 and / or image capture devices 2 are located fixed in the area, for example fixed to the ground of some golf courses or ski slopes, in a bar or restaurant, at the entrance of some service or attraction, etc.
- said access terminals to the information 1 are arranged in internal cabins or transports within the area acting as "fixed-mobile" terminals 1, that is, they are fixed on surfaces or mobile areas, for example in cable cars for skiers, golf carts, etc. Obviously, the characteristics and specifications of terminals 1 will be adapted to the place where they should be located. It is also contemplated that the terminals (1, 15) correspond to the mobile phone or any mobile computer terminal 15, typical of the user 4, or that correspond to mobile computer terminals made available to the user 4 by the multiservice area itself
- the communication between the different components of the equipment will be via a wired or wireless telecommunications network, for example by means of a LAN (local area network) or wireless LAN, although any type of network is applicable and will depend on needs of each multi-service area, including for example GPRS or 3G telecommunications services.
- a LAN local area network
- wireless LAN wireless local area network
- any type of network is applicable and will depend on needs of each multi-service area, including for example GPRS or 3G telecommunications services.
- Ia Rg. 1 the generic connection between terminals 1, image capture devices 2 and central server of the information 3 has been represented by dashed lines, which want to represent the network connection of all of them without representing any predetermined topology or technology.
- central information server 3 for example remote exchanges 3 ', to supply information to a set of terminals 1 of a sub-area within the multi-service area.
- the customer information management team can operate in at least two modes of operation.
- the general or automatic mode of operation also called advertising or information mode, and the interactive or query mode of operation.
- sound can also be activated if the application for the multiservice area requires it.
- the terminals 1 of the management team may be programmed to dispense through display screens 16, freely available advertising information or technical information of interest to the user of the area. For example, product announcements, temperatures or weather information can be broadcast.
- the customer information management team is also adapted to work in an interactive or query mode of operation, according to which a user 4 has access to certain types of information.
- access means (5, 6) that the user 4 possesses cooperate with a transceiver 7 located in said access terminals 1, or cooperate or can communicate with the or the information server exchanges (3,3 ').
- terminals 1 or any terminal owned by user 4 for this purpose such as mobile phones or mobile computer terminals 15, which should also be understood as access terminals, receive updated data files or images by sending from said server plants (3,3 ').
- the information consists of images that are presented on screens 16 of terminals 1 or of a mobile phone 15. These images may come from image capture devices 2 distributed by the multiservice area, being able to display images in real time or with a pre-established acquisition time and age of those areas of the area that the user wants to visualize 4.
- the information provided consists of data files, for example temperatures in different areas of the area, listings of complete restaurants, etc. Said data can be presented on the screen, heard or printed at the time, or requested as a service to be collected at another point in the multiservice area (for example, at the reception of a hotel).
- Informational, image or file contents are stored and processed in standard formats with extensions such as mpeg, wav, divx, jpeg, html, fla.swf, etc. All the services offered by the elements of Fig. 1 and Fig. 2, especially computers 14, are programmed in known computer languages such as C ++, Java, PHP, HTML, XML, etc. under standard operating systems such as Windows or Linux or Symbian among other possible.
- Fig. 1 it can be seen how communication is established between a skier 4 and an access terminal 1 to the information, by means of the electromagnetic interaction.
- Another user 4 is also appreciated that with his mobile phone 15 communicates with the central server of the information (3.3 "), which can act as a telecommunications company server 3".
- This second user 4 represents a user located far from the terminals 1 but within the field or coverage of the central server, for example in the vicinity of a multiservice area, such as a restaurant located in a town near a ski resort in which has been applied a management team according to the invention.
- the access means (5, 6) that the user 4 carries or has are customized. That is, they are programmed or configured to better adapt to the profile of the user 4.
- they can be programmed, for example, according to the language of the user 4, so that by switching from the general mode of operation to the interactive mode, the equipment Management provides the information in the desired language.
- They can also be programmed or configured to give access to certain type of information according to user preferences 4, that is, so that in the case of a ski slope, in which the user practices "snow-board" (table), the most related images or contents are activated With this ski mode.
- the or the information server exchanges (3,3 ') are also configured and / or programmed to be able to interpret the user profile 4 identified, and to cooperate to dispense the access options to the programmed information for said user profile 4. For example, if user 4 is staying in a particular hotel, information of this hotel can preferably be shown.
- an access document 5 is provided, in the form of a proximity card, tag, bracelet or key ring, which the user 4 must carry with him, for example in a pocket, and which It includes a transponder 8 provided with a microcircuit 9, a memory unit 10 and a radiofrequency identification antenna 11 (RFID), all as seen in Fig. 2.
- Each transponder 8 incorporates a number of proper identification that receives the generic name of "Global Unique Identifier - GUID”.
- Said access document 5 establishes communication with a transceiver 7 located in the access terminals 1 when it is at a distance of 2 to 100 centimeters from any of them.
- Said transceiver 7 is constituted by a reader 12 of the RFID type that captures the signal (response) of a nearby transponder 8, by means of an antenna 13 suitable for RFID technology, said reader 12 being communicated with the computer 14 of the terminal 1.
- Said computer 14 is the one that is networked with the other terminals 1 and devices of the information management team.
- the terminals 1 are provided with screens or information dispensing means 16 that are activated by detection of the transponder 8 carried by the user 4.
- the use of this type of access documents 5 is very advantageous with respect to bar codes or contact or magnetic cards, usually used to give access, for example, to attractions or cable cars, where the material to be detected or read, in case of the bar code, must be located, just in front of the corresponding reader, what to Sometimes it is complicated if, for example, the user carries a golf cart or ski sticks.
- access documents 5 such as labels, proximity cards or wristbands that work by radio frequency communication
- the transponder 8 included in them be close to the transceiver 7, which is continuously emitting signal to detect said transponder 8.
- the access document 5 can be carried in a pocket or in any garment of the user 4, who will not need to extract it in order to access the equipment.
- the number or type of user 4 is recorded, as well as the data that allow access to certain types or contents of information, in accordance with that previously mentioned.
- the transponders 8 respond to frequency ranges from 125 to 150 kHz, or to frequencies greater than 13 to 14 Mhz. Specific applications are planned to work in UHF (860 to 930 MHz) and microwave bands.
- Another modality of access documents (5,6) to the information consists of an access code 6 via WAP or in a predetermined SMS format and provided or sent to the or the central information servers (3, 3 ') and / or a server of a telecommunications services company (3 ") that subsequently communicates with Ia or the exchanges (3, 3 '), or that may be incorporated in said exchanges (3, 3') (See Fig. 1).
- This code of access 6, sent or provided from a mobile phone or mobile computer terminal 15, is processed to extract its content, and subsequently the information that the user 4 wishes to display is transmitted to said mobile or mobile terminal 15, by generating a type message MMS, or via WAP.
- mobile computer terminal 15 means any device supplied by the multi-service area and adapted to establish communication with the information server (s) (3.3 ', 3 "). As indicated above, said mobile computer terminals 15 they can consist of mobile phones or any other mobile terminal owned by the user 4. Optionally, said mobile computer terminals 15 may incorporate a wireless identification module (WIM), which allows a different WAP access procedure, said identification module acting as a document of access 5.
- WIM wireless identification module
- the access means for the correct operation of the information management equipment, there is a dispensing unit (not shown) of the access means (5, 6) also generically connected to the network.
- these may be retainable or sold. It is envisaged that they can only be read for what they can only be programmed once, or they can be read and write and can be reprogrammed.
- the transponder 8 is recordable or programmable according to the protocol or regulations in force from the data of a computer connected to a recorder (not shown). If required, transponders 8 can be programmed by the supplier at the customer's request.
- the means of access (5, 6) are activated to perform their function when required.
- the access documents 5 are activated by the dispensing unit or the operator who delivers them to the users 4, and the access codes 6 are activated via WAP or after sending a message with said key 6, before the external request Remote information.
- the access means (5, 6) can be associated with special programming or configuration functions thereof and the information management system itself, so that it can be contacted with or between means of access (5, 6) communicated or linked through a specific service offered by the information management team, for example to gather a group of users 4 at a specific point and time.
- a radio frequency signal is emitted continuously that It aims to detect if any transponder 8 responds in the vicinity, which will mean that a user 4 wants to access the interactive mode of the information management team. Yes detects such response from the transponder 8 and the response is correct, the dispensing means 16 are immediately activated that allow such user 4 to access the information he wants and that is allowed depending on the type of user 4 detected? On the contrary, if no such transponder 8 is detected, terminal 1 continues to operate according to the advertising or automatic mode of operation.
- the information is dispensed by external request executable remotely from inside or outside the multiservice area.
- the steps that are followed are those described in Fig. 5.
- a message with a predefined SMS format is transmitted or provided from a mobile telephone or terminal 15, or via WAP to the central information server ( 3,3 'or 3 "), first passing through the server of the telecommunications company 3", which corresponds to the access code to the equipment 6.
- Said message is received by the central or central information servers (3, 3' or 3 ") that cooperating with the central information server (3, 3 'or 3") that the access code 6 is correct. If the password 6 is correct, it is associated with the mobile telephone or mobile computer terminal 15, activating the interactive or remote consultation mode.
- the user 4 can make the external request by sending a message with predetermined SMS format or selection via WAP to the central server itself (3.3 ') or to the server of a telecommunications services company (3 ")
- an MMS message or WAP content is generated in response to the external request and is transmitted to the mobile phone or mobile computer terminal 15, through the server of the telecommunications company 3 ".
- the mode of operation of the procedure is detailed when the first query is carried out by the user 4, a situation in which the access code 6 must first be activated. said key 6.
- the access code 6 which can be a number or a code of numbers and letters, but it is also necessary that the mobile computer terminal 15 have coverage of telecommunications services or the own network as the case may be.
- the information can be dispensed by external request that can be executed remotely from inside or outside the multiservice area, using access codes 6 with formats other than SMS / MMS messages, such as formats valid for other services or protocols.
- access codes 6 with formats other than SMS / MMS messages, such as formats valid for other services or protocols.
- telecommunications such as WAP.
- the object of the present invention is also an access terminal for information 1 for the customer, or for dispensing information, which can be schematically displayed in Fig. 3.
- a terminal for access to information 1 is shown provided of a display screen 16, a video camera 2, and a solar panel 20 adapted to provide electrical power to the whole.
- network communication devices 19 and electronic control systems of terminal 18 are provided for network operation of terminal 1, network communication devices 19 and electronic control systems of terminal 18 are provided. Additionally, speakers for sound applications (not shown) may be available. All these elements are fixed to a strut 17.
- Terminal 1 is provided with an RFID type reader 12, which in turn is connected to an antenna 13 and a computer 14, all arranged in such a way that the screen 16 is activatable by order of a programmed automatic process, or external request of a user 4 for a certain period of time, which has an access document 5 with a transponder 8 capable of responding to the signal emitted by the radio frequency antenna 13.
- Said reader 12, antenna 13 and computer 14 are usually arranged in a frame where electronic control systems 18 are placed, all adapted to continue operating in extreme weather situations.
- the strut 17 is telescopic or that there are specific means, manual or electromechanical, that allow regulating the height of the screen 16.
- said screen 16 be visible regardless of Snow thickness accumulated on the ski slopes.
- Terminal 1 may have a built-in human or HID interface device (not shown) so that user 4 can interact.
- the display screen 16 is expected to be a touch screen.
- the terminal 1 incorporates an image capture device 2, or camera.
- an access terminal 1 is installed in a multi-service area
- a camera 2 is also being installed.
- the image capture devices 2 can be separated from said terminals 1.
- the one shown in Fig. 3 is provided with a solar panel 20, although any other energy self-generation system would be applicable.
- solar panels 20 can be combined with aerodynamic generators.
- the conventional electricity network can supply the energy necessary for its operation by incorporating a UPS interrupted power system, if necessary.
- a terminal 1 like the one described is designed to be located at ticket booths in the multi-service area, in parking lots, in restaurants, etc.
- each multiservice area decides what information it wants to dispense, which can also differ between sub-zones of the same multiservice area.
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Abstract
L'invention concerne un équipement de gestion d'information à la clientèle, destiné à être utilisé dans une zone multiservices, telle qu'une station de ski, un centre d'exposition, un parc d'attractions, un centre de villégiature, un bâtiment de croisière ou analogue, ou encore une route ou une autoroute avec ses aires de repos et d'accès. Cet équipement comprend une pluralité de bornes d'accès aux informations et une pluralité de dispositifs de saisie d'images reliés à au moins un central serveur d'informations. Les bornes sont conçues pour recevoir des fichiers de données actualisés, des fichiers audio et/ou des images provenant des dispositifs de saisie d'images, transmis par le central serveur, ou pour solliciter ces divers types de fichiers auprès du serveur central. Ces bornes sont également conçues pour distribuer ces fichiers automatiquement ou sur demande externe d'un utilisateur de la zone multiservices. L'utilisateur interagit avec l'équipement de gestion par l'intermédiaire d'un document d'accès ou à distance à l'aide d'une clé d'accès.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
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ESESP200501861 | 2005-07-29 | ||
ES200501861 | 2005-07-29 |
Publications (1)
Publication Number | Publication Date |
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WO2007017531A1 true WO2007017531A1 (fr) | 2007-02-15 |
Family
ID=37727095
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
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PCT/ES2006/000295 WO2007017531A1 (fr) | 2005-07-29 | 2006-05-26 | Equipement et procede de gestion d'information a la clientele, destines a etre utilises dans une zone multiservices |
Country Status (1)
Country | Link |
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WO (1) | WO2007017531A1 (fr) |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2001046916A2 (fr) * | 1999-12-22 | 2001-06-28 | Axcess Inc. | Procede et systeme d'exploitation d'un parc d'attraction |
WO2001063518A2 (fr) * | 2000-02-24 | 2001-08-30 | Wowpost.Com Inc. | Kiosque et procede de collecte et de transmission de donnees |
WO2002027623A1 (fr) * | 2000-09-29 | 2002-04-04 | Virtualtrak, Inc. | Systeme et procede d'effectuer des transactions monetaires dans une zone de couverture |
US20020055872A1 (en) * | 2000-06-23 | 2002-05-09 | Labrie David William | User services and information management system and method |
-
2006
- 2006-05-26 WO PCT/ES2006/000295 patent/WO2007017531A1/fr active Application Filing
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2001046916A2 (fr) * | 1999-12-22 | 2001-06-28 | Axcess Inc. | Procede et systeme d'exploitation d'un parc d'attraction |
WO2001063518A2 (fr) * | 2000-02-24 | 2001-08-30 | Wowpost.Com Inc. | Kiosque et procede de collecte et de transmission de donnees |
US20020055872A1 (en) * | 2000-06-23 | 2002-05-09 | Labrie David William | User services and information management system and method |
WO2002027623A1 (fr) * | 2000-09-29 | 2002-04-04 | Virtualtrak, Inc. | Systeme et procede d'effectuer des transactions monetaires dans une zone de couverture |
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