WO2007048125A3 - Systemes et procedes permettant d'obtenir des reactions de client - Google Patents
Systemes et procedes permettant d'obtenir des reactions de client Download PDFInfo
- Publication number
- WO2007048125A3 WO2007048125A3 PCT/US2006/060125 US2006060125W WO2007048125A3 WO 2007048125 A3 WO2007048125 A3 WO 2007048125A3 US 2006060125 W US2006060125 W US 2006060125W WO 2007048125 A3 WO2007048125 A3 WO 2007048125A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- customer feedback
- customer
- systems
- methods
- feedback
- Prior art date
Links
- 238000000034 method Methods 0.000 title abstract 2
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Landscapes
- Business, Economics & Management (AREA)
- Strategic Management (AREA)
- Engineering & Computer Science (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Finance (AREA)
- Economics (AREA)
- Game Theory and Decision Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Marketing (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Cash Registers Or Receiving Machines (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
L'invention porte sur des procédés et des systèmes de réactions de client, lesquels procédés consistent: à recueillir des réactions de client alors que le client se trouve physiquement dans un environnement de vente au détail; à transmettre les réactions de client à une installation de traitement des données, via une installation de communication sans fil, l'installation de traitement des données comparant automatiquement la réaction de client à au moins une valeur seuil conforme à une règle commerciale afin de déterminer une réaction d'alerte; et à communiquer un message à un employé d'une entreprise associée à l'environnement de vente au détail. Les réactions de client sont également recueillies par une installation de transaction de paiement comprenant un écran d'affichage tactile apte à présenter des informations de transaction et à recevoir une signature. Afin de recueillir la réaction de client, une interrogation de client est présentée sur l'écran d'affichage tactile avec des réponses à choix.
Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US72870105P | 2005-10-20 | 2005-10-20 | |
US60/728,701 | 2005-10-20 | ||
US11/551,586 | 2006-10-20 | ||
US11/551,586 US20080097769A1 (en) | 2006-10-20 | 2006-10-20 | Systems and methods for providing customer feedback |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2007048125A2 WO2007048125A2 (fr) | 2007-04-26 |
WO2007048125A3 true WO2007048125A3 (fr) | 2008-01-10 |
Family
ID=37963915
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2006/060125 WO2007048125A2 (fr) | 2005-10-20 | 2006-10-20 | Systemes et procedes permettant d'obtenir des reactions de client |
Country Status (1)
Country | Link |
---|---|
WO (1) | WO2007048125A2 (fr) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20130346155A1 (en) * | 2012-06-26 | 2013-12-26 | Humm Systems, LLC | Systems and methods for collecting and analyzing real-time customer feedback |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20020145038A1 (en) * | 1996-06-26 | 2002-10-10 | O'hagan Timothy P. | Electronic shopping system |
US6550672B1 (en) * | 1996-09-05 | 2003-04-22 | Symbol Technologies, Inc. | Method and system for presenting item information using a portable data terminal |
US20050122209A1 (en) * | 2003-12-03 | 2005-06-09 | Black Gerald R. | Security authentication method and system |
-
2006
- 2006-10-20 WO PCT/US2006/060125 patent/WO2007048125A2/fr active Application Filing
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20020145038A1 (en) * | 1996-06-26 | 2002-10-10 | O'hagan Timothy P. | Electronic shopping system |
US6550672B1 (en) * | 1996-09-05 | 2003-04-22 | Symbol Technologies, Inc. | Method and system for presenting item information using a portable data terminal |
US20050122209A1 (en) * | 2003-12-03 | 2005-06-09 | Black Gerald R. | Security authentication method and system |
Also Published As
Publication number | Publication date |
---|---|
WO2007048125A2 (fr) | 2007-04-26 |
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