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WO2006060113A2 - Procede et appareil d'execution d'un plan d'urgence basee sur une messagerie vocale instantanee - Google Patents

Procede et appareil d'execution d'un plan d'urgence basee sur une messagerie vocale instantanee Download PDF

Info

Publication number
WO2006060113A2
WO2006060113A2 PCT/US2005/040035 US2005040035W WO2006060113A2 WO 2006060113 A2 WO2006060113 A2 WO 2006060113A2 US 2005040035 W US2005040035 W US 2005040035W WO 2006060113 A2 WO2006060113 A2 WO 2006060113A2
Authority
WO
WIPO (PCT)
Prior art keywords
emergency
ptt
call
server
push
Prior art date
Application number
PCT/US2005/040035
Other languages
English (en)
Other versions
WO2006060113A3 (fr
Inventor
Peter J. Armbruster
Michael D. Sasuta
Johanna A. Wild
Original Assignee
Motorola, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Motorola, Inc. filed Critical Motorola, Inc.
Publication of WO2006060113A2 publication Critical patent/WO2006060113A2/fr
Publication of WO2006060113A3 publication Critical patent/WO2006060113A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/006—Alarm destination chosen according to type of event, e.g. in case of fire phone the fire service, in case of medical emergency phone the ambulance
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B27/00—Alarm systems in which the alarm condition is signalled from a central station to a plurality of substations
    • G08B27/001—Signalling to an emergency team, e.g. firemen
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/4061—Push-to services, e.g. push-to-talk or push-to-video
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/50—Connection management for emergency connections
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1016—IP multimedia subsystem [IMS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
    • H04M11/045—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems using recorded signals, e.g. speech
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044—Group features, e.g. closed user group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
    • H04W4/10—Push-to-Talk [PTT] or Push-On-Call services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/40—Connection management for selective distribution or broadcast
    • H04W76/45—Connection management for selective distribution or broadcast for Push-to-Talk [PTT] or Push-to-Talk over cellular [PoC] services

Definitions

  • This invention relates to the field of telecommunications and, more specifically, to a method and apparatus for providing push-to-talk based execution of an emergency plan.
  • Radio systems allow for faster contact of responders but have their own set of disadvantages.
  • radio systems are not always compatible between types of responders. Therefore, it is difficult to form response teams comprised of responders from different agencies. Also, every person in the response group needs to have their own radios. This can be a costly endeavor.
  • a method for executing an emergency plan using a push-to-talk network is disclosed.
  • a notification of an emergency is received at an emergency communication platform.
  • a proper individual or a response group is selected based on the type and location of emergency.
  • an emergency message is sent to the selected response group using the push-to-talk network.
  • a communication platform for enabling push to talk emergency calls comprising an emergency PTT server configured to receive a call indicative of an emergency and an emergency database coupled to the emergency PTT server.
  • the emergency database stores a rule set for determining an emergency responder based on the type of emergency.
  • FIG. 1 is a block diagram of a system for providing push-to-talk based emergency response systems in accordance with the teachings of the present invention
  • FIG. 2 is a flowchart illustrating an exemplary method of providing a push- to-talk based emergency plan in accordance with the teachings of the present invention.
  • PTT push-to-talk
  • PoC push-to-talk over cellular
  • the initiator of a PTT call dials an identification number corresponding to the individual or group with whom the call initiator wishes to speak, holds down a push-to-talk button on the cellular phone and speaks.
  • the initiator of the PTT call can select the name of an individual or group of individuals from an address book provided with the phone.
  • the user's speech is digitized and converted into a series of data packets. This process is typically done at the cellular phone, although it could be done at other locations in the PoC system.
  • the dialed identification number or selected address is included in signaling data, which is routed to the PoC server where the identification number can be matched with an identifier of the destination phone or phones.
  • the identification number is matched with an IP address corresponding to the phone or phones to which the PTT call was sent.
  • the packetized voice data is routed through a network, typically the Internet, to the destination phone or phones.
  • a push-to-talk based emergency response system and method comprises any system that distributes emergency messages to groups of individuals using a push-to-talk system.
  • the system may include rule sets that can be used to determine which group of responders to call based on the type of emergency.
  • the system may also include the use of prerecorded messages to be played to responders.
  • a push-to-talk emergency response system 100 includes an emergency PTT communication platform 102 coupled to an emergency initiator 104 and an emergency responder 106.
  • emergency initiator 104 detects an emergency condition and sends notification of the emergency to the emergency PTT communication platform 102.
  • the emergency PTT communication platform 102 receives the notification and based on an emergency identifier such as the type of emergency, the location of the emergency and any other relevant factors or combination of factors, determines the correct group of responders to call for a response.
  • the type of emergency such as fire or flood, can determine the proper responder or group of responders.
  • the location of the emergency can also help determine the proper responder or group of responders in terms of local, regional and/or national responders.
  • the emergency PTT communication platform 102 initiates individual or group PTT calls with the proper responder or group of responders.
  • the emergency PTT communication platform 102 is any system that can receive a notification of an emergency, determine the correct individual or group to contact and contact the correct individual or group using a PTT system.
  • emergency PTT communication platform 102 comprises an emergency PTT server 116 and an associated emergency PTT database 114.
  • Emergency PTT communication platform 102 couples to PTT system 103.
  • Emergency PTT server 116 in one embodiment of the present system handles emergency PTT calls by determining the emergency based on the call, querying the emergency PTT database 114 for proper responders and any necessary pre-generated scripts. Additionally, in one embodiment, emergency PTT server 116 can generate automated responses in real time or near real time to provide information tailored to the particular emergency.
  • Emergency PTT database 114 can store information necessary for the authorization/authentication of individual users, rule sets for determining the correct individual or group to contact and pre-generated scripted responses to be played to the responders.
  • the information stored for authentication/authorization can include information defining what members of an emergency response team are authorized to execute an emergency plan. Also, authentication data, such as personal identification numbers associated with authorized users can be stored to provide authentication procedures.
  • the information to determine the correct response team can include a listing of response teams associated by type of emergency. For example, a fire in a chemical warehouse might be associated with a response team that includes firefighters and specialized hazardous material personnel, as well as specific warehouse personnel. Also, rule sets can be used that associate responders with specific types of emergencies.
  • Pre-generated scripts can be any combination of voice or data sent to one or more of the response team members containing information concerning the response to the emergency. For example, pre-recorded instructions as to the location of the emergency can be provided. Additionally, if the recipient of the PTT emergency call had a device capable of receiving images, a map of the location of the emergency can be provided. Different scripts can be provided to different individuals or subsections of the response team, the scripts tailored to the task assigned.
  • emergency PTT server 116 is shown as a separate server in one embodiment, emergency PTT database 114 can be deployed as part of PTT server 108.
  • Emergency PTT database 114 while illustrated as a single database, can be deployed as two or more databases.
  • PTT system 103 can support the reception and delivery of PTT calls.
  • PTT system 103 can act as an interface between PTT systems and non-PTT systems to allow emergency calls to be initiated by non-PTT enabled devices and also allow emergency calls to be received by non-PTT enabled devices.
  • PTT system 103 comprises a PTT server 108 coupled to a PTT network 112 by a data network 110.
  • PTT server 108 can provide support for PTT calls including directory services, call control, and data packet routing.
  • Directory services provide a directory of PTT subscribers and can include information regarding how to locate individuals or groups, such as the IP address of the phone for each individual or group member.
  • Call control includes the ability to setup and tear down calls as well as to determine which party is currently the speaking party.
  • Data packet routing includes the ability to route packets of digitized information (e.g. voice, text messages, and multimedia presentations) to the recipients of the PTT call.
  • Data network 110 receives and transfers data packets, including voice data packets.
  • data packets are routed through the network 110 to the PTT server 108 and from the PTT server 108 through the data network 110.
  • Data network 110 can be one of many different types of networks, public or private, including the Internet, local area networks and the like.
  • data network 110 transfers Internet Protocol (IP) data packets between PTT server 108 and PTT network 112.
  • IP Internet Protocol
  • PTT network 112 can handle emergency PTT calls generated at the PTT server 108 and sent to one or more members of an emergency response group. PTT network 112 also handles PTT calls made to an emergency number to report an emergency and to allow an authenticated user to initiate the execution of an emergency plan. PTT network 112 can be a proprietary network or a cellular telephone network capable of supporting PTT service or a combination of both networks. In one embodiment, PTT network 112 is a GSM cellular network that supports the transfer of data packets via an IP gateway.
  • PTT network 112 comprises a PTT interworking interface coupled to a non-PTT enabled network.
  • the PTT interworking interface by converting between protocols used by a PTT server and those used by non-PTT enabled networks, can allow PTT calls to both reach devices that are not originally designed to handle PTT calls as well as to originate PTT calls from non- PTT enabled devices.
  • a discussion of a PTT interworking interface is provided in U.S. Patent No. , entitled "METHOD AND APPARATUS FOR
  • Emergency initiator 104 sends notification of an emergency to the PTT server 108.
  • emergency initiator 104 is a telematic device 105 such as a sensor coupled to a telephone dialer.
  • telematic device 105 can be a smoke or heat detection device that can detect the presence of a fire and generate a call to the PTT server 108 to initiate an emergency response.
  • Other sensors such as biological, chemical, radiation, environmental (such as light and luminosity), or weather can be used to initiate an emergency alert. Information regarding the type of emergency can be determined from the type of sensor that initiates the emergency call.
  • the automated message sent by the phone dialer associated with the sensor includes the information that the fire is in a chemical manufacturing building.
  • the emergency PTT server 116 using the data stored in emergency PTT database 114, can assemble a response team that can respond to the fire and also a potential hazardous material problem.
  • emergency initiator 104 is a user 107 who contacts the PTT server 108, by, in one embodiment, making a PTT call to a predetermined emergency number.
  • authorization can be determine by an identifier associated with the phone of the emergency responder. Then, when a PTT call is made to the PTT server 108, the PTT server 108 checks for the identification of the phone to determine if the phone is associated with an authorized user. As an added measurement of security, authorized users can also be required to authenticate themselves. This can be done, in one embodiment, by requiring all authorized users to enter a personal identification number.
  • unauthorized emergency callers can be routed to a dispatcher who can assess the situation and initiate an emergency call if needed.
  • Emergency responder 106 can be any individual or group that can receive a PTT call from PTT server 108 indicating an emergency situation.
  • emergency responders 106 are identified based on emergency identifiers, such as the type of emergency, by using the emergency PTT database 114.
  • Emergency responders 106 can include specialized responders selected from different organizations, such as fire and police responders. In one embodiment, the makeup of the emergency responders 106 may vary based on which responders can be reached.
  • a predefined list of potential responders can be stored at the emergency
  • This listing can include a prioritized listing of potential responders 106. If the first responder 106 on the list fails to answer the emergency PTT call, another responder 106 could be called until a responder is reached.
  • step 202 the emergency PTT database 114 is developed. This includes storing listings of emergency responders in groups and associating the groups with the emergency to which the group is suited to respond.
  • the emergency PTT database 114 can also include the identification of authorized individuals for each group and any needed authentication code.
  • the emergency PTT database 114 can include a listing of users authorized to call in and declare an emergency situation.
  • the emergency PTT database 114 can store pre-recorded scripts that can provide the responders with information regarding the emergency.
  • the system waits for a call.
  • the emergency PTT communication platform 102 receives an emergency call.
  • the call can be initiated by the telematic device 105 such as a sensor coupled to a telephony device.
  • the sensor upon detection of an anomaly in the system it is monitoring can initiate an emergency call to the emergency PTT communication platform 102.
  • authorized individuals can call into the emergency PTT communication platform 102.
  • a fire chief upon arrival at a hazardous waste fire, can call into the emergency PTT communication platform 102 to activate the response of a hazardous waste management team.
  • only a preauthorized individual can initiate an emergency response.
  • authorized user can be required to authenticate themselves using a personal identification number, voice recognition, answering of personal question, and the like.
  • a unique group can be created to assign for this emergency situation. This unique group can then be used to respond to similar emergencies and for all emergency call information exchanges between emergency responders.
  • emergency PTT calls can be given priority in a PoC system over other PTT calls. This can help to ensure that emergency PTT calls can be received even if the PTT system is experiencing high call volume.
  • the proper response team is determined. The composition of the emergency response team is based on the type of emergency, but other factors, such as location, available specialized equipment and the like also help determine the proper response team. Once the type of emergency is determined, the emergency PTT database 114 can be used to develop the proper response team.
  • a PTT call is made to the response group or to a subset of the response group. Indeed, different groups may be called at different times. Because the present invention utilizes PTT calls, when a response group is called all group members simultaneously hear the emergency message.
  • stored scripts are played to the recipients of the emergency PTT call. In one embodiment, different scripts may be played to different individuals or different groups or subgroups. For example, in response to a fire at a hazardous waste plant, the members of the fire department may receive a different message from the members of the hazardous waste team. Pre-recorded scripts can be elaborate instructions or just a simple statement of an emergency condition.
  • data such as pictures, maps and the like can be sent to the recipients of the PTT call in step 212.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Health & Medical Sciences (AREA)
  • Public Health (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Environmental & Geological Engineering (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Alarm Systems (AREA)

Abstract

Dans un mode de réalisation de cette invention, un procédé d'exécution d'un plan d'urgence utilise un réseau de messagerie vocale instantanée. Lors de la première étape, une notification d'une urgence est reçue (204) au niveau d'une plate-forme de communication d'urgence. Puis, un groupe répondant adéquat basé sur le type d'urgence est déterminé (206). Enfin, un message d'urgence est envoyé (208, 210) au groupe répondant, au moyen du réseau de messagerie vocale instantanée.
PCT/US2005/040035 2004-12-02 2005-11-07 Procede et appareil d'execution d'un plan d'urgence basee sur une messagerie vocale instantanee WO2006060113A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/004,020 US20060120516A1 (en) 2004-12-02 2004-12-02 Method and apparatus for providing push-to-talk based execution of an emergency plan
US11/004,020 2004-12-02

Publications (2)

Publication Number Publication Date
WO2006060113A2 true WO2006060113A2 (fr) 2006-06-08
WO2006060113A3 WO2006060113A3 (fr) 2006-08-03

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US (1) US20060120516A1 (fr)
WO (1) WO2006060113A2 (fr)

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WO2013097564A1 (fr) * 2011-12-28 2013-07-04 鼎桥通信技术有限公司 Procédé de traitement d'appel, équipement utilisateur et équipement côté réseau
EP2219164A4 (fr) * 2007-10-29 2013-09-04 Ntt Docomo Inc Procédé de fourniture d'informations d'urgence, appareil de commande sans fil, station de base radio et terminal mobile

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EP2027537A4 (fr) * 2006-06-09 2011-01-05 Aastra Usa Inc Communication de groupe automatisée
EP2219164A4 (fr) * 2007-10-29 2013-09-04 Ntt Docomo Inc Procédé de fourniture d'informations d'urgence, appareil de commande sans fil, station de base radio et terminal mobile
WO2013097564A1 (fr) * 2011-12-28 2013-07-04 鼎桥通信技术有限公司 Procédé de traitement d'appel, équipement utilisateur et équipement côté réseau

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US20060120516A1 (en) 2006-06-08
WO2006060113A3 (fr) 2006-08-03

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