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WO2001039520A1 - Affectation de fonctions supplementaires pour raccordements d'abonnes presentant des caracteristiques de puissance respectives - Google Patents

Affectation de fonctions supplementaires pour raccordements d'abonnes presentant des caracteristiques de puissance respectives Download PDF

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Publication number
WO2001039520A1
WO2001039520A1 PCT/DE2000/004065 DE0004065W WO0139520A1 WO 2001039520 A1 WO2001039520 A1 WO 2001039520A1 DE 0004065 W DE0004065 W DE 0004065W WO 0139520 A1 WO0139520 A1 WO 0139520A1
Authority
WO
WIPO (PCT)
Prior art keywords
group
subscriber
subscriber line
shg
assigned
Prior art date
Application number
PCT/DE2000/004065
Other languages
German (de)
English (en)
Inventor
Peter Mitterer
Jürgen LANTERMANN
Fritz-Heinrich Dieckhöner
Norbert Baumert
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Publication of WO2001039520A1 publication Critical patent/WO2001039520A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044—Group features, e.g. closed user group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/45—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place public-private interworking, e.g. centrex
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Definitions

  • Switching apparatus of merger more sub ⁇ participants lines to the function of a PBX simulates "Multiline Huntmg Group" - hereinafter referred to as "MLHG” - known.
  • An MLHG is assigned a group number or pilot number - also known as "Pilot Directory Number” or "Pilot DN" - used by all connected subscriber lines, at their choice - e.g. for establishing a communication relationship with one of the MLHG assigned communication end devices - a free one within the group
  • Heuntmg algorithm Subscriber line using a defined search procedure - hereinafter referred to as "Huntmg algorithm" - is determined for the connection establishment.
  • the MLHG is particularly interesting for small and medium-sized enterprises stan which devices a call distribution combined with a pilot call number in terms of a side branch exchange ⁇ benotigen but not private intermediary lungse or PBXs invest wol ⁇ len.
  • connection lines do not have all the performance features available that are common with subscriber connection lines.
  • the establishment of the connection lines within an MLHG is associated with an organizational and economic effort.
  • the object of the invention is to improve the provision of performance features which implement the function of a private branch exchange.
  • the object is achieved by a method and a communication arrangement according to the features of the preamble of claims 1 and 13 by their characterizing features.
  • subscriber connections assigned to a switching device each have configured performance features.
  • the essential aspect of the method according to the invention is that at least one of the subscriber connections is assigned to at least one group and that the at least one group can be assigned group-specific performance features and / or group-specific properties.
  • the main advantage of the method according to the invention is that individually configured subscriber connections that have already been installed in switching facilities can be expanded in a simple and economical manner by additional performance features, the already implemented subscriber features still available smd.
  • New and att ⁇ raktive features are provided for the connected subscribers or communication terminals - in the context of the inventive method can through the switching equipment in a cost effective manner - example ⁇ as additional by updating the control software without the purchase of hardware components.
  • the cost-effective provision of new, attractive performance features creates added value for the operators of communication networks, especially telephone networks, which, for example, increases sales and also offers the possibility of differentiation from competitors.
  • the group is assigned at least one group-specific queue.
  • the communication relationship is placed in the at least one queue. After establishing a free subscriber connection, the communication relationship is released from the queue and forwarded to the free subscriber connection - claim 5.
  • At least one user data channel which can be conveyed in the search process is provided by a subscriber line for the transmission of information - claim 7 - in the case of a subscriber line having a plurality of user data channels, the number of users in the search process f o r the subscriber terminal communicable Nutz Schemekanale is individually predefinable - claim 8.
  • This advantageous ⁇ embodiment can be prevented that all Nutz Schemekanale provided by a subscriber as part of the search process, ie occupied by the associated group number.
  • Characterized at least em user data channel for the direct selection can be a subscriber outside the group search process or be reserved for outgoing calls for a part ⁇ slave connection.
  • the subscriber terminal at least assigns a subscriber number supplied ⁇ , wherein as part of the search procedure, the number of simultaneously active over the subscriber line at a subscriber number Nutz Schemekanale be predetermined - in claim 9.
  • the block diagram shows a switching device LE - for example a digital, electronic dialing system "EWSD" from Siemens AG - which is connected via a line group AG to a higher-level communication network KN, which is designed, for example, as a public telephone network.
  • the switching device LE has a plurality of subscriber lines TAL ... n, via which in each case a number of subscriber lines AL Communication terminals connected to the switching device LE smd.
  • the first subscriber line TAl is designed as an analog subscriber line.
  • the analog subscriber performance features "P ⁇ mary DN" and “Secondary DN” are provided by the analog subscriber connection TAl, for example. Furthermore, other subscriber features such as secret number or ringing signal can be used via the first analog subscriber line TAl, depending on the subscriber number selected in each case.
  • a first, analog communication end for example an analog telephone, is connected to the first analog subscriber line TAl via a connecting line AL.
  • the second subscriber line TA2 which is arranged in the switching device LE, is designed as an ISDN base line.
  • Three communication terminals KE2 ... 4 are connected to the second subscriber line TA2 smd via a further connecting line AL representing an S 0 bus.
  • the third subscriber line TA3 arranged in the switching device LE is designed as an ISDN primary multiplex line (P ⁇ mary Access).
  • a private branch exchange PBX is connected to the switching center LE via the third subscriber line TA3 via a subscriber line AL, the subscriber line AL comprising one or more S-Bus, each comprising 30 user data channels.
  • Several private branch exchange-compliant communication terminals XKEl ... k are connected to the private branch exchange PBX smd, each of which is assigned terminal-specific phone numbers XRNRl ... k.
  • Hunting algorithm - a free line for establishing a connection or communication relationship to a currently free communication terminal XKE1 .. k is determined.
  • the remaining subscriber connections TA4 ... n arranged in the switching device LE can be configured as analogue or ISDN-compliant or digital subscriber connections - S, S_ - be designed.
  • VERSIONS Let us assume that the first three participants CONNECTIONS TA1 ... 3 and the connected communication terminals KE 1 ... 4 and the PBX combined to form a group SHG and should be expanded to include additional, private branch exchange ⁇ compliant features. However, it is to the existing functionality of the jewei ⁇ time participants CONNECTIONS TA1 ... 3 with the already configurable ⁇ th analog and remain compliant ISDN subscriber performance features.
  • the subscriber connections TAl ... 3 to be assigned to the group SHG or the subscriber connection lines AL for the connection of communication terminals KE1 ... 4 smd have already been set up and in operation, optionally additional subscriber connections or connecting lines of the switching device LE to be assigned to the group can be installed.
  • An organizational unit OGRP representing the group SHG is stored in a database DB of the switching center LE.
  • the SHG group is illustrated by a broken circle.
  • HUNT group-specific search procedure
  • the corresponding subscriber connections TAl ... 3 are linked to the organizational unit OGRP stored in the database DB. For this, the corresponding therapeutican ⁇ be losing TA1 ... 3 information representing tal ... 3 OU OGRP m stored.
  • the corresponding subscriber connections TA1 ... 3 or the associated communication devices KE1 ... 4, or the user data channels to the communication terminal devices XKEl ... k, in addition to their previous subscriber numbers RNR1. ..4, XPDN, XRNRl ... k - MSNs or P ⁇ mary / Secondary-DNs - additionally assigned the group-specific pilot number PDN 222 8888.
  • k smd connected to the PBX also have a pilot number assigned to the PBX XPDN reachable, whereby when the pilot number XPDN assigned to the PBX is selected, the features configured for the PBX ⁇ apply, or active smd - e.g. the search procedure assigned to the PBX to determine a currently available to the PBX PBX PBX connected communication terminals XKEl ... k.
  • Further group-specific performance features or properties can be assigned to the subscriber connections TAl..3 assigned to the group SHG, or the communication terminals KE1 ... 4, PBX connected to them, with additional information representing the further performance features and properties being stored in the organizational unit OGRP. be saved. Examples of further group-specific features smd:
  • the assignment of the individual subscriber connections TAl 3 to the SHG group can be changed at any time.
  • administration TAL ... 3 can be removed from the SHG group via administration.
  • the corresponding information representing the subscriber line to be removed is deleted in the organizational unit OGRP.
  • the group SGH can only comprise one subscriber line.
  • This subscriber line can be configured, for example, as a configured ISDN basic line with a plurality of communication ends connected to it and with a number of assigned subscriber numbers.
  • this subscriber line can be assigned a further call number, ie a group-specific group call number PDN, the group-specific performance features and / or properties already mentioned being provided under the further group call number PDN.
  • a group SHG set up in this way for example, the already configured and the subscriber subscriber numbers assigned to the private connection and the other group-specific numbers can be used in a business environment.
  • the SHG group can be assigned at least one queue. Queues usually smd m PBXs realized functions which are used as example ⁇ m call center. To assign the "Queue" feature to the one configured
  • SHG group is the stored m the database DB Orga ⁇ tion unit OGRP em
  • Another memory area is assigned WS supplied ⁇ , whereby a plurality of transient waiting positions rea ⁇ larra smd. A number of incoming communication relationships can be terminated for the transient waiting positions and forwarded to an announcement unit.
  • the queue functionality is configured in such a way that communication relationships or connections directed to a subscriber number RNR1..4, XRNRl ... k, XPDN go directly to the corresponding communication terminal KE1..4, PBX or to
  • User data channels are communicated to the communication terminals XKEl ... k, provided the corresponding communication terminal KE1..4, PBX, or a corresponding user data channel to the communication terminals XKEl ... k is free.
  • the group-specific search procedure becomes active. If no free subscriber connection TAl ... 3 or no free user data channel or no free communication terminal device KE1..4, PBX can be determined as part of the search process, the relevant communication relationship is queued. As soon as a subscriber connection TA1 ... 3 or a user data channel or a communication terminal KE1 ...
  • PBX is determined to be currently free, the communication relationship queued in the queue is passed on to the subscriber connection which has become free. If there are several m of communication relationships in the queue, a Selected a communication relationship and passed on. A communication relationship can play, by means of the FIFO Prmzipes or p ⁇ oritatsge- controls selected in ⁇ .
  • Composition announcements can be created for callers who are queued. This may be at ⁇ play, the following components:
  • a new greeting immediately before the caller is taken out of the queue and forwarded.
  • the "queue” feature is especially for
  • Busy case not rejected and the queue can already be provided with advance information. This minimizes the risk of losing a customer.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

L'invention concerne un procédé et un dispositif pour l'affectation de fonctions supplémentaires pour raccordements d'abonnés associés à un dispositif de commutation et présentant des caractéristiques de puissance respectivement configurées. Au moins un raccordement d'abonné (TA1...3) associé à un dispositif de commutation (LE) et présentant des caractéristiques de puissance configurées est associé à au moins un groupe (SHG), auquel des caractéristiques de puissance individuelles de groupe et/ou des propriétés individuelles de groupe peuvent être affectées. De façon avantageuse, des raccordements d'abonnés existants (TA1...3) peuvent être développés, avec maintien des caractéristiques de puissance déjà configurées, à l'aide de fonctions complémentaires, par exemple conformes à des installations de postes supplémentaires.
PCT/DE2000/004065 1999-11-19 2000-11-16 Affectation de fonctions supplementaires pour raccordements d'abonnes presentant des caracteristiques de puissance respectives WO2001039520A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE19955780.2 1999-11-19
DE1999155780 DE19955780A1 (de) 1999-11-19 1999-11-19 Verfahren und Kommunikationsanordnung zur Bereitstellung von zusätzlichen Funktionen für einer Ermittlungseinrichtung zugeordnete und jeweils konfigurierte Leistungsmerkmale aufweisende Teilnehmeranschlüsse

Publications (1)

Publication Number Publication Date
WO2001039520A1 true WO2001039520A1 (fr) 2001-05-31

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Family Applications (1)

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PCT/DE2000/004065 WO2001039520A1 (fr) 1999-11-19 2000-11-16 Affectation de fonctions supplementaires pour raccordements d'abonnes presentant des caracteristiques de puissance respectives

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DE (1) DE19955780A1 (fr)
WO (1) WO2001039520A1 (fr)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5329523A (en) * 1991-09-18 1994-07-12 Fujitsu Limited Extension agent system of ISDN electronic exchange
EP0768788A2 (fr) * 1995-10-16 1997-04-16 AT&T Corp. Etablissement d'appels vers un opérateur préféré dans un distributeur automatique d'appels

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5329523A (en) * 1991-09-18 1994-07-12 Fujitsu Limited Extension agent system of ISDN electronic exchange
EP0768788A2 (fr) * 1995-10-16 1997-04-16 AT&T Corp. Etablissement d'appels vers un opérateur préféré dans un distributeur automatique d'appels

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
BOSE R ET AL: "AUTOMATIC CALL DISTRIBUTION USING THE ISDN BASIC RATE INTERFACE", PROCEEDINGS OF ICC'91, vol. 2, 23 June 1991 (1991-06-23) - 26 June 1991 (1991-06-26), pages 969 - 971, XP000269629, ISBN: 0-7803-0006-8 *
HAEUSLEIN P A ET AL: "CENTREX - DIENST MIT ZUKUNFT", FUNKSCHAU, vol. 71, no. 9, 17 April 1998 (1998-04-17), pages 61 - 63, XP000781194, ISSN: 0016-2841 *

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DE19955780A1 (de) 2001-05-31

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