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WO2001026005A1 - Procede de determination du cout total de la propriete - Google Patents

Procede de determination du cout total de la propriete Download PDF

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Publication number
WO2001026005A1
WO2001026005A1 PCT/US2000/027518 US0027518W WO0126005A1 WO 2001026005 A1 WO2001026005 A1 WO 2001026005A1 US 0027518 W US0027518 W US 0027518W WO 0126005 A1 WO0126005 A1 WO 0126005A1
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WO
WIPO (PCT)
Prior art keywords
costs
measure
cost
management
metrics
Prior art date
Application number
PCT/US2000/027518
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English (en)
Inventor
Stephen Nunn
Joaquin Feria
Original Assignee
Accenture Llp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Accenture Llp filed Critical Accenture Llp
Priority to AU78618/00A priority Critical patent/AU7861800A/en
Publication of WO2001026005A1 publication Critical patent/WO2001026005A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/80—Management or planning

Definitions

  • This invention generally relates to methods for calculating costs attributed to the use of computing equipment and services.
  • this invention relates to the costs of providing and maintaining computing services and methods to analyze those costs.
  • TCO Total Cost of Ownership
  • the invention includes a method for determining the cost per user of an information technology system.
  • the method includes obtaining base costs, ongoing direct costs, and ongoing indirect costs.
  • the method further includes gathering information relating to user profiles and organizational characte ⁇ stics. These costs and information are input mto a computer program to determine the cost for each user.
  • the invention includes a method for analyzing the costs associated with supporting an information technology system.
  • the method includes obtaining cost information and system characte ⁇ stics.
  • Appraisal metncs are calculated based on the cost information and system characte ⁇ stics.
  • the metncs may be compared against established benchmarks.
  • This invention defines both metncs used to measure the costs associated with distributed computing when performing a TCO analysis, as well as metncs used to evaluate the operations effectiveness and efficiency Where possible, the metncs are referenced to IT organizational functions in order to define precisely potential added value.
  • One application of this invention is to provide a TCO framework aligned as far as possible with the Management of Distnaded Environments (MODE) framework (an IT organizational framework commercially available from MODE).
  • MODE Distnaded Environments
  • Another useful aspect of this invention is a set of metrics that give a holistic view of the TCO. These metncs enable comparative studies and benchmarking, as well as assessing the impact of possible changes and determining improvement opportunities through MODE's best practices implementation.
  • FIG 1 shows a representation of one embodiment of the method of the present invention DETAILED DESCRIPTION OF THE INVENTION
  • the TCO analysis becomes part of any Information Systems (IS) organization's continuous process of measurement, improvement and resource planning; it enables the simulation of improvement plans for asset changes, best practice implementation and complexity reductions
  • IS Information Systems
  • the initial step is to categonze the costs according to the MODE framework, or any other IT organizational framework implemented m an enterpnse's IT systems.
  • this mvention is descnbed m terms of the MODE framework
  • the costs may be categorized according to the IT framework which is described in co-pending application No , entitled Organization of Information Technology Functions, by Dove et al . which was filed October 6, 2000, which is herein incorporated by reference.
  • the costs have to be "standardized," l e., put under a format that allows one to compare the data elements with others and do benchmarking to depict typical values for each data element and metric
  • appraisal metrics will tally key staffing ratios, activity person hours, help desk performance metrics, and end user satisfaction metrics to provide the client with a complete perspective of its actual position and potential evolution
  • Benchmarks are considered to carry out a consistent evaluation of an enterprise's position that also give insight to improvement initiatives Actual and typical values for all the metrics and data elements, with all the relevant assumptions required to understand those values, are developed by experience in evaluating IT systems. The benchmarks are useful for an Opportunity/problem analysis.
  • BASE COSTS and ONGOING COSTS have been considered and have been adopted to categonze both one off investment and costs incurred through ongoing operations. Only the ONGOING COSTS will be aligned to the MODE framework, since MODE'S added value pnncipally lies m the potential changes that have to be made.
  • the BASE COSTS measure the one off costs of implementing the base
  • the ONGOING COSTS measures the total amount of expense since the IT Infrastructure has been running.
  • the costs are catego ⁇ zed as direct and indirect costs.
  • the direct costs are the day-to-day operational costs such as maintenance, support, momtonng etc.
  • the indirect costs pertain to the unbudgeted costs that are caused either by downtime or end-user inefficiency at work
  • the Direct Costs that refers to the Ongoing expenses of running IT operations, are hard factual costs, whereas the Indirect costs are often related as "soft" costs, because they are more subjective (i.e., it is difficult to measure them in a consistent way).
  • TCO Dnvers like Enterpnse profile (industry or business type, world-wide geographic location, enterpnse size, end users type), Technology volume and type (servers, Client computers-mobiles + desktops- pe ⁇ pherals, network), Management Practices (Technology, Process, People), Complexity (IS organization, IS processes and service, end-user organization, hardware and software) are "tuning" the average typical values collected in benchmarking databases. These factors must be related as assumptions when compa ⁇ ng data in order not to come to wrong conclusions.
  • Cost metncs can be denved straight forwardly from the costs elements, when associating the costs to another quantities (number of employees, number of desktops, etc.), which allows one to compare the TCO of vanous companies without having to make conversions.
  • Metncs are also helpful to provide the decision makers with a holistic view of the TCO. There are not only quantitative metncs, but also qualitative metncs, that examine the global performance of a company, and tend to determine its profile. Several appraisal metncs are defined that are categonzed according to three different areas:
  • IEP-Th ⁇ s area looks at the system's future and scalability.
  • the appropnate MODE function For each metric developed, the appropnate MODE function is allocated. category referenced, the parameters descnbed, how to compute it (construction and formula) and possibly its benchmark. Then the different relations that exist between all the appraisal metncs are detailed in order to make their interpretation easier and thus allowing to perform a better opportunity study.
  • the TCO metncs are aimed at not only reporting the costs of a distnaded environment, but also give a holistic view of its components.
  • the first step is to measure the costs, and then to see where they stem from, identify the factors of influence for each cost areas, the correlation between the metncs. and try to assess the impacts of change (management, technology) withm the IT organization The completion of this step will allow for assessment of opportunities agamst different plausible ⁇ os.
  • One embodiment of the method of the present mvention is represented m Figure 1.
  • a senes of cost data about a particular aspect of an information technology system is gathered.
  • the cost data includes base costs (10), ongoing direct costs (12), and ongomg indirect costs (14), which are input into a cost data array (16).
  • Infrstructure and evolution charactenstics (22) are obtained and input mto an IEP metncs array (28)
  • Specific cost information from the cost data array (16) is input mto the FP metncs array (24) and used for calculating certain FP metrics
  • the data is used to calculate cost information which is used to generate a summary report (30) of the total cost of ownership.
  • the cost data and the metrics are used to generate functional category detail reports and benchmark analyses (32). These reports and analyses break down the cost information and appraisal metncs according to the IT organizational functional categones to which that information corresponds.
  • the cost detail and appraisal metncs are broken out and provided in separate reports relating to service management (34), systems management (36), service planning (38), and managing of change (40)
  • the definitions and formulas used to calculate these cost data and metncs are provided in the detailed desc ⁇ ption which follows.
  • the formulas can be programmed on a computer, such as in a spreadsheet (e g., Excel), to calculate the costs and metncs and display or pnntout reports
  • the cost categories are to be as precise and detailed as possible so that benchmarks from external data providers can be referenced
  • the costs are preferably evaluated on an annual basis, for the BASE costs as well as the ONGOING costs. Each time when necessary the life-cycle and depreciation of capital expenditures will have to be detailed and the global labor costs for a given time pe ⁇ od annuahzed.
  • Base costs include 1) Design; 2) Acquisition Costs; and 3) Installation Costs.
  • Ongoing costs include 1) Direct Costs; 2) Systems management - aligned to MODE'S System's Management
  • the base costs are descnbed m detail below
  • the base costs are identified by "Cost Data" designations CD1 through CD 15 , which are depicted in Fig 1
  • Capital and Expense costs are distinguished, as they are most of the time accounted for separately in the chart of accounts of a company. There are only labor Expenses in the Design and Installation Costs section, whereas the
  • CD1 costs relates to systems research and planning CD1 costs include the labor expenses for identifying infrastructure needs, operations architecture service quality, setting standards, defining organization and support requirements, considenng configuration options, assessing scalability, predict TCO hfecycle, and plan rollout, (MODE functions: service planning).
  • CD2 costs relate to vendor management.
  • CD2 costs include the labor costs and other expenses (e.g., travel, etc.) for working with service vendors. IS labor time spent on meetings, workshops, writing RFPs, reviewing proposals and dealing with vendor issues. Another issue here is to include the Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) Acquisition costs
  • SLAs Service Level Agreements
  • OLAs Operating Level Agreements
  • This cost category refers to the hardware and software purchases. In order to compare these costs to industry averages, these costs are typically Capital Costs which are annuahzed, and we also have to consider the hardware value depreciation according to the life-time of the each component Different
  • CD3 relates to end-stations acquisition CD3 costs include the capital expenditures associated with the purchase of a computer (client, sen. er, net- computer, dumb-terminal, laptop, etc.) This includes. the basic configuration: CPU, monitor, mouse, keyboard, mothercard, memory, with possible bundles. the penpherals- video/sound cards, floppy and CD-ROM drives the possible memory and storage upgrades (RAM+ROM) and devices for databases the network and communication devices modem, network cards "CD4" costs relate to network hardware CD4 costs include the capital expenditures for the network communication devices (hubs, b ⁇ dges. routers, switches), cablmg-dependmg on the transmission medium, optic fiber, coax etc.
  • CD5 costs relate to operations and multimedia devices CD5 costs include the capital expenditures associated with pnnters, scanners, and all the other multimedia devices (digital cameras, microphones, etc )
  • CD6 costs relate to operating system CDT costs include the capital expenditures on operating system licenses This cost is separated from the end- station acquisition cost, even if sometimes the operating system is already installed and there is a bundle p ⁇ ce.
  • CD7 costs relate to application software.
  • CD7 costs include the capital expenditures for business and productivity software. This includes packages such as MS Office, financial and accounting software such as SAP, and all the software related to programming languages that help to build new applications (compilers, test tools, etc.).
  • CD8 costs relate to groupware and communication software.
  • CD8 costs include the capital expenditures on software used to connect users and enable sharing of information across the network. This includes: e-mail and other messaging software, Groupware (Lotus Notes, etc.%) and remote connectivity software.
  • CD9 costs relate to systems management software CD9 costs include the capital expenditures on secunty (virus protection and elimination), performance momto ⁇ ng, production control (file transfer, backup and restore, storage) and failure control (fault detection and recovery) software.
  • Enterpnse Management software is included in this category, and can offer bundles for the previous systems management features.
  • CD 10 costs relate to utility software.
  • CD 10 costs include the capital expenditures for both multimedia software (videoconferencing tools), and end user utilities (screen savers, disk managers, PhotoShop, etc.) which are not productivity enhancing.
  • Other entertainment software audio and video tools are included here
  • CD 11 costs relate to hardware set-up CD11 costs include after labor expenses (internal + external) associated with the deployment of the network and system infrastructure: i.e., put the network devices and the workstations m place, pull down the cables and connect all the workstations to each other. There is also costs to setup the router according to the network topology and all the other network connectivity devices, depending on the protocols used.
  • CD 12 costs relate to operating system installation.
  • CD 12 costs include the labor costs (internal + external) associated with the installation of any operating system (UNIX, Windows NT/95, etc.).
  • CD 13 costs relate to application software.
  • CD 13 costs include the labor costs (internal + external) associated with the installation of all the applications related in the previous section.
  • CD 14 costs relate to groupware and communication software CD 14 costs include the labor costs (internal + external) associated with the installation and configuration of all the messaging software and the databases.
  • CD 15 costs relate to systems management software.
  • CD 15 costs include the labor costs associated (internal + external) with the installation of the network and systems management platform and the anti-virus systems.
  • the ongoing costs are divided into two categones: the direct costs (CD 16-
  • CD39 CD39
  • indirect costs CD40-CD44
  • the direct costs are the budgeted costs to maintain and optimize the availability of key network resources, manage the system and implement the changes, and support the network users.
  • the indirect costs are expenses that are not budgeted and often not accounted for in most of the IT organizations. These hidden costs make the true costs of IS systems underestimated, because the impact of downtime - which is a crucial factor increasing the overall costs - is too often not measured.
  • the catego ⁇ es tend to match the MODE framework.
  • CD 16 costs relate to application management.
  • CD 17 costs relate to storage management.
  • the annual labor expenses internal + external
  • disk and file management optically readable media
  • data access management providing user availability to information: database management, server file access and remote servers access
  • backup and archiving and repository management may include development costs.
  • CD 18 costs relate to traffic management.
  • CD 19 costs relate to event management. The annual labor expenses to log, classify and present event messages on consoles with pre-established filters or thresholds. In case of a fault, the message should be forwarded to those who can correct the fault and do a diagnosis.
  • CD20 costs relate to performance management. The annual labor expenses for interpreting, planning and balancing the performance of servers, networked systems and applications.
  • CD21 costs relate to physical site management.
  • the task operated is a kind of overall maintenance labor.
  • CD22 costs relate to secunty and virus protection The annual labor costs and other expenses (development costs) for preventing from secunty violations; password management, access restnction, virus infection and recovering from such violations or intrusions should they occur
  • Detection is tallied in the momto ⁇ ng section.
  • CD23 costs relate to LAN/WAN troubleshooting and repair.
  • CD24 costs relate to disaster planning and recovery The annual labor expenses for restonng data, building disaster recovery and management plans including backup and restore procedures, record keeping and disaster recovery team organization.
  • CD25 costs relate to hardware maintenance fees.
  • the annual maintenance contracts fees Generally agreed upon in SLAs, these contracts are earned out, monitored and recorded for each asset Changes And Upgrades
  • This cost area refers as well to the ongoing upgrades to the system as to the deeper changes that affect the whole system.
  • CD26 costs relate to change planning. The annual costs associated with management of change planning. These costs are labor costs associated with the development of change control strategies and migration control (move from the development environment to the test and finally the production environment), and outsourced management fees such as strategic and tactical consulting.
  • CD27 costs relate to asset management.
  • Asset management is mventoned here because it is necessary to know what exists before implementing a change.
  • CD28 Cost and labor costs relate to product evaluation and testing The annual labor expenses for evaluation and testing of new technology mate ⁇ als (hardware, software) pnor to purchase. Here are also accounted for the "vendor management” ongoing labor costs (see DESIGN section)
  • CD29 costs relate to products procurement and implementation.
  • the annual expenses for the purchase of new hardware and software, and the labor costs associated with their initial installation and configuration Included here are the labor costs associated with software licensing and distnbution, i.e . metenng the number of available licenses and monitonng their usage (operating systems, applications, and connectivity software)
  • CD30 costs relate to user administration (adds, moves and changes to users).
  • the support costs are the direct labor expenses and fees associated with supporting the network's users.
  • CD31 costs relate to help desk (Tier I support).
  • the Tier I refers to the time spent by phone staff to answer calls and support End-Users without any intervention.
  • Support Services performed at Tier II and III, that implies advanced troubleshooting and failure recovery are recorded in Systems Management.
  • CD32 costs relate to request and problem management and planning.
  • CD33 costs relate to casual learning. The annual labor expenses of IS professional's time spent on independent, self-education and learning outside of formal training programs. Topics include self-education on computers, networks, printers, storage systems, network communication devices, as well as IS utilities and end-user applications
  • CD34 costs relate to training The annual labor expenses and fees for develop, deliver training courses and train as well end users as IS personnel. This includes
  • CD35 The labor expenses for the delivery by trainers of end-user training courses, and the time spent by end-users on computer systems and all application training (incl. the initial framing just after rollout) "CD35" costs relate to operating costs.
  • the travel expenses include as well the travel time to support remote branch offices, attend training sessions, visit vendors as the travel expenditures.
  • CD36 costs are related to communications fees The annual expenses for communication fees such as lease line fees, on-line access-fees, remote access services, WEBTSP hosting fees, and allocated WAN fees.
  • CD37 costs relate to leased asset fees.
  • the annual fees for leased assets including, e.g., servers, printers, hubs, bndges, routers, switches, or client software.
  • CD38 costs relate to IS commodity expenditures.
  • the annuahzed capital fees for computer supplies such as floppy disks, CD-ROM disks, backup tapes, toner cartridges and other expendables
  • CD39 costs relate to insurance.
  • the annual fees for insurance agamst theft, voltage shortage (implying data loss), etc.
  • the indirect costs are those that are not ongmally budgeted because they stem from a productivity loss due either to the end user themselves or to unplanned systems downtime. The majonty of these metrics are sometimes difficult to measure. These costs are identified as CD40-CD44, as shown in FIG.
  • CD40 costs relate to casual learning.
  • CD41 costs relate to peer and self support.
  • These tasks-repair, support, maintenance. installation, framing- are performed extensively by end-users in remote offices not staffed by dedicated IS personnel or covered by support contracts.
  • CD42 costs relate to Futz factor.
  • the annual labor expenses associated with the development and customization of non-busmess applications (Notes scnpts, etc.), the unnecessary changes to their computer or network settings (screen, file organization, folder, sounds, pnnters, etc ), and the time spent on playing games or web surfing
  • Downtime expenses are defined as a potential annual loss due to the unavailability of the IT Infrastructure due to faults, and its impact as measured as loss of productivity.
  • Downtime can be either due to the waiting for a help desk problem to be resolved, to an infrastructure issue (planned maintenance), or unplanned failures (application bugs or inaccessibility, network outages, etc.), for example.
  • CD43 costs relate to planned downtime.
  • CD44 costs relate to unplanned downtime.
  • the unplanned network outages are almost always obtained from end user surveys.
  • the appraisal metncs are intended to be key performance indicators for IT operations as a measurement and assessment tool for the TCO, to evaluate and monitor its effectiveness. Different areas, divided mto sections, have been distinguished to facilitate the comprehension and the use of all the metncs along the analysis. The comparison with available market data should allow then to elaborate best practices.
  • the parameters involved are preferably must be homogeneous, i.e., each parameter has to be measured within the same time penod. The time period is taken to be equal to one year.
  • the metrics are categonzed as follows:
  • metncs are constructed according to the same template.
  • This template defines the name of the metnc and gives it a number, provides the MODE functions that are involved, indicates the parameters that are involved, how to compute them, the objective of each metnc and additional comments.
  • TCO by the budgeted TCO for the last financial year.
  • the actual cost should not go over the budgeted cost, and should not be more than 5% less than the budgeted cost (otherwise the budget would be badly managed).
  • This metnc is actually an aggregation of several metrics, each being a ratio between different areas of the ongoing costs.
  • the areas considered are support, systems management, change and upgrades, and indirect costs.
  • Direct Costs (measure 1) - the sum of all costs related ⁇ (CD16+...+CD39)...$.
  • Indirect Costs (measure 2) - the sum of all costs related ⁇ (CD40+ ... +CD44) ... $ .
  • this metric is an aggregation of two metrics that intend to define the importance of the labor costs for the TCO as well as outsourcing trends.
  • This ratio can be used to compare similar industry companies to determine industry trends in the way that some IT operations are outsourced Sources such as Gartner Group provide information about outsourcmg trends that can be used for benchmarking
  • the metncs in this area measure the performance of the business, focusing on system and operations quality, availability, and efficiency Quality
  • OEEI-A Number of Faults per User
  • This metric e ⁇ understandes the global systems performance required by company business needs.
  • the systems overall performance will be rated from 1 to 5, according to both technology efficiency (bandwidth available, file transfer speed, storage capacity) and fault tolerance and recovery (e.g., banks are very sensitive to downtime); basic technology and great fault tolerance; medium technology and great fault tolerance; medium technology and little fault tolerance; high technology and little fault tolerance; high technology and no fault tolerance.
  • OEE1-C Physical and Logical Security Rating
  • This metric evaluates the performance of the system in terms of security. The rating, going from 1 to 5, allows to indicate how important security is to the company, and then to assess the budget that could be spent on this area. For a given rate and according to the industry sector, benchmarks concerning budgets allocated to security may be available; system not secured; system poorly secured; system globally secured; system well secured; and system highly secured.
  • This metric measures both the call reloggmg rate and abandonment rate at the Help Desk.
  • the average response time metnc determines the average time it takes the support organization to respond to an incident or problem. Normally, response time is defined as the time from the support organization first being aware of the incident or problem to the time at which the first action is taken (usually informing or giving status to users) It may be divided into further metncs based on the cnticality of the requests (low, medium, high, c ⁇ tical).
  • the average resolution time is the measure of the time from an incident or request being reported to the time at which it is resolved.
  • an incident is an occurrence-system error or malfunction-that requires assistance from the support organization, whereas a request refers to an action that a user asks to be performed that is usually related to network/workstation administration or software/hardware changes.
  • metnc can be considered according to the defined cnticality of the incident or request.
  • Metric objective and additional comments This metric measures the average time to deliver desktop services, from the order to the end of the installation, including the delivery and configuration. It allows to determine the flexibility of the system and its ability to administrate the users
  • This metnc measures both the rate of ongoing systems operations covered by SLAs as the actual performance of these operations agamst the SLAs
  • This area looks at the scalability of the infrastructure and at how sustainable the performances are likely to be m the future.
  • This measure rates the upgradeabihty of the system's technology from 1 to 5. depending on the different technologic features of the system, gives the number of different platforms operated and the system ' s like span to assess the system ' s flexibility.
  • the objective could be to determine if the WAN bandwidth utilization is withm a certain range and if it is not. the extent and frequency with which it is out of range This also allows to see the supportable traffic increase on the network
  • IEP2-B End-user Staff Growth or Attrition
  • Support Costs per FTE since the Support Costs are labor costs that are at least partly performed by employees of the company
  • One metric can be similarly influenced by another metnc, i.e.. its value is partly determined by another metric' s value.
  • Two metncs can have a complementary relationship, i.e., their vanations should be correlated.
  • Two metncs can have a trade-off relationship, i.e., if the value of one metnc increases, the value of the other should tend to decrease.
  • metncs For each metnc, the related metncs as well as the nature of their relationships is provided in the Tables below. All the metncs except those related to Infrastructure and Evolution Perspective, i.e., metncs IEP2-B, C and D, have relationships with other metncs, and often there are cross-categories relationships.
  • OEE3-C Help Desk call handling rate Is influenced by OEEl-A
  • the value for the appraisal metrics is in companng them in time v. ith previous calculated metncs for a system, or in comparing them with predetermined benchmarks. For some metrics there are no given benchmarks, but rather expected value ranges, which allows to include values for different industry types in the same table. Of course, other benchmark values may be used for specific industries, and for specific experiences with certain IT organization configurations. In Table 33 below, some exemplary benchmarks are provided.

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Abstract

Un procédé de détermination du coût total engagé par utilisateur des technologies de l'information (TI) dans un environnement de calcul réparti consiste à obtenir un coût de base (10) et un coût permanent (12, 14) d'un système TI et à appliquer ces coûts à une série de métriques (24, 26, 28). Les métriques (24, 26, 28) sont comparées à des références (32) afin d'évaluer et d'estimer où des gains de coûts peuvent être obtenus.
PCT/US2000/027518 1999-10-06 2000-10-06 Procede de determination du cout total de la propriete WO2001026005A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU78618/00A AU7861800A (en) 1999-10-06 2000-10-06 Method for determining total cost of ownership

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US15825999P 1999-10-06 1999-10-06
US60/158,259 1999-10-06

Publications (1)

Publication Number Publication Date
WO2001026005A1 true WO2001026005A1 (fr) 2001-04-12

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Family Applications (12)

Application Number Title Priority Date Filing Date
PCT/US2000/027801 WO2001026011A1 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour la planification strategique de la gestion des operations
PCT/US2000/027803 WO2001026013A1 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour gestion des niveaux de service
PCT/US2000/027629 WO2001026008A1 (fr) 1999-10-06 2000-10-06 Procede de surveillance d'evenements/defaillances et dispositif d'estimation associe
PCT/US2000/027857 WO2001025877A2 (fr) 1999-10-06 2000-10-06 Organisation de fonctions de technologie de l'information
PCT/US2000/027795 WO2001025876A2 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour la modelisation et la planification de la capacite
PCT/US2000/027856 WO2001025970A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur pour l'evaluation de modeles de maturite d'operations
PCT/US2000/027518 WO2001026005A1 (fr) 1999-10-06 2000-10-06 Procede de determination du cout total de la propriete
PCT/US2000/027592 WO2001026007A1 (fr) 1999-10-06 2000-10-06 Methode et estimateur destines a la planification antisinistre d'une affaire
PCT/US2000/027796 WO2001026010A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur pour l'ordonnancement de la production
PCT/US2000/027804 WO2001026014A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur destines a la mise en oeuvre d'une commande de services
PCT/US2000/027593 WO2001026028A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur de gestion du changement
PCT/US2000/027802 WO2001026012A1 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour la gestion des moyens de stockage

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PCT/US2000/027801 WO2001026011A1 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour la planification strategique de la gestion des operations
PCT/US2000/027803 WO2001026013A1 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour gestion des niveaux de service
PCT/US2000/027629 WO2001026008A1 (fr) 1999-10-06 2000-10-06 Procede de surveillance d'evenements/defaillances et dispositif d'estimation associe
PCT/US2000/027857 WO2001025877A2 (fr) 1999-10-06 2000-10-06 Organisation de fonctions de technologie de l'information
PCT/US2000/027795 WO2001025876A2 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour la modelisation et la planification de la capacite
PCT/US2000/027856 WO2001025970A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur pour l'evaluation de modeles de maturite d'operations

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PCT/US2000/027796 WO2001026010A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur pour l'ordonnancement de la production
PCT/US2000/027804 WO2001026014A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur destines a la mise en oeuvre d'une commande de services
PCT/US2000/027593 WO2001026028A1 (fr) 1999-10-06 2000-10-06 Procede et estimateur de gestion du changement
PCT/US2000/027802 WO2001026012A1 (fr) 1999-10-06 2000-10-06 Technique et estimateur pour la gestion des moyens de stockage

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WO2001025970A8 (fr) 2001-09-27
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WO2001026028A8 (fr) 2001-07-26
WO2001026013A1 (fr) 2001-04-12
WO2001026010A1 (fr) 2001-04-12
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WO2001026014A1 (fr) 2001-04-12
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EP1222510A4 (fr) 2007-10-31
AU1431801A (en) 2001-05-10
AU1193601A (en) 2001-05-10
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WO2001025970A1 (fr) 2001-04-12
WO2001026028A1 (fr) 2001-04-12
AU1431701A (en) 2001-05-10
WO2001026011A1 (fr) 2001-04-12
WO2001025877A3 (fr) 2001-09-07
WO2001026007A1 (fr) 2001-04-12
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