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WO2001078362A1 - Systeme de messagerie vocale distribue - Google Patents

Systeme de messagerie vocale distribue Download PDF

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Publication number
WO2001078362A1
WO2001078362A1 PCT/SE2001/000768 SE0100768W WO0178362A1 WO 2001078362 A1 WO2001078362 A1 WO 2001078362A1 SE 0100768 W SE0100768 W SE 0100768W WO 0178362 A1 WO0178362 A1 WO 0178362A1
Authority
WO
WIPO (PCT)
Prior art keywords
voice mail
server
media gateway
mail system
network
Prior art date
Application number
PCT/SE2001/000768
Other languages
English (en)
Inventor
Lars-Göran Petersen
Ulf Ekstedt
Gunnar Larsson
Patrik Wiss
Original Assignee
Telefonaktiebolaget Lm Ericsson (Publ)
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telefonaktiebolaget Lm Ericsson (Publ) filed Critical Telefonaktiebolaget Lm Ericsson (Publ)
Priority to AU2001247009A priority Critical patent/AU2001247009A1/en
Priority to EP01920064A priority patent/EP1269733B1/fr
Publication of WO2001078362A1 publication Critical patent/WO2001078362A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58—Message adaptation for wireless communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1225—Details of core network interconnection arrangements
    • H04M7/1235—Details of core network interconnection arrangements where one of the core networks is a wireless network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/125—Details of gateway equipment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1295—Details of dual tone multiple frequency signalling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/90—Internet, e.g. Internet phone, webphone, internet-based telephony
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/908—Multimedia

Definitions

  • the present invention is related to a telecommunication system, and more particularly to a distributed voice mail system (VMS) in a telecommunication system.
  • Universal Mobile Telecommunication Systems (UMTS) provide a third generation (3G), broadband, packet-based network architecture.
  • UMTS is endorsed by major standards bodies and manufacturers as the planned standard for mobile users around the world.
  • the UMTS network transports text, digitized voice, digitized video, and multimedia at data rates up to and possibly higher than 2 Mbps. Once fully implemented, computer and phone users will be able to travel staying connected to the Internet with a consistent set of capabilities. Access is obtained through a combination of terrestrial wireless and satellite transmissions.
  • UMTS employs a new core architecture, separating network layers horizontally into a call control layer and a connectivity layer.
  • the call control layer contains the call control and session control servers.
  • the connectivity layer handles the transport and manipulation of user plane data.
  • Media Gateways (MGW) operate as nodes in the connectivity layer under the control of servers in the call control layer.
  • the servers communicate with the MGWs using a gateway control protocol (GCP), e.g., H.248.
  • GCP gateway control protocol
  • FIG. 1 illustrates a function of MGWs 110, 120 between different telecommunication networks.
  • An access network 130, a core network 140, and a public network 150 are depicted in FIG. 1.
  • Each network may be owned by different operators and be of a different type, e.g., STM (legacy circuit switched), Asynchronous Transfer Mode (ATM) or Internet Protocol (IP). STM is currently more widely implemented, with ATM and IP currently being deployed.
  • the call control server 100 controls the MGW(s) 110, 120 using a GCP such as H.248.
  • One server 100 can control multiple MGWs 110, 120 or multiple servers 100 can be employed to control one MGW 110, 120.
  • the server 110 handles the call control routing through the network while the MGWs transform the data streams to the format required by the network.
  • circuit-switched networks such as a public switched telephone network (PSTN)
  • PSTN public switched telephone network
  • the communication circuit (path) for the call is set up and dedicated to the participants in that call. For the duration of the connection, all resources on that circuit are unavailable for other users.
  • Packet-switched networks in contrast, route relatively small units of data, called packets, through a network based on the destination address contained within each packet. Breaking communication down into packets allows the same data path to be shared among many users in the network. This type of communication between sender and receiver is known as connectionless (rather than dedicated). Voice calls in a packet-switched system are broken down into voice packets that are reassembled at the receiving end.
  • a VMS collects, stores and forwards voice messages. For example, calls to a subscriber that is busy, or otherwise unavailable, are diverted to the subscriber's mailbox, where the caller is invited to leave a message by a recorded message.
  • a VMS in current telecommunication system networks is a self-contained network element comprising a set of telecom resources, for example, signaling, dual tone multi-frequency (DTMF) for voice prompting, voice compression/decompression, and storage.
  • DTMF dual tone multi-frequency
  • Traditional SDH (Synchronous Digital Hierarchy) and PDH (Plesiochronous Digital Hierarchy) is commonly used between a Mobile Switching Center (MSC) and a VMS in first and second generation telecommunication systems.
  • a distributed voice mail system in a network includes a server in a control layer of the network and at least one media gateway in a connectivity layer of the network, wherein the server controls the at least one media gateway to provide voice mail services.
  • a method for providing distributed voice mail services in a network includes controlling at least one media gateway in a connectivity layer of the network using a server in a control layer of the network, wherein the server controls the media gateway to provide voice mail services.
  • a method for providing distributed voice mail services in a network includes controlling at least one media gateway in a connectivity layer of the network using a server in a control layer of the network, wherein the server controls the media gateway to provide voice mail services.
  • a voice mail retrieval call is traversed from the media gateway to the server.
  • one or more corresponding coded voice mail system terminating call messages are retrieved from a storage unit by the server and traversed from the server to the media gateway.
  • the one or more corresponding coded voice mail system terminating call messages are decoded in a codec of the media gateway.
  • a computer program product for providing distributed voice mail services in a network.
  • the computer program product includes a computer-readable storage medium having computer-readable program code means embodied in the medium.
  • the computer-readable program code means includes logic that controls at least one media gateway in a connectivity layer of the network using a server in a control layer of the network, wherein the server controls the media gateway to provide voice mail services.
  • FIG. 1 is a diagram illustrating the function of a MGW; and FIG. 2 is a diagram illustrating a distributed VMS in accordance with an embodiment of the invention.
  • FIG. 2 illustrates a distributed VMS 200 in accordance with an embodiment of the invention.
  • the VMS 200 includes a server 250 and shared resources within one or more MGWs 210, acting in a client-server relationship.
  • the shared resources include, but are not limited to, a Media Stream Board (MSB) 220, Processor Board (PB) 230, Backplane 215, and Interface Boards (IB) 240, 245.
  • MSB Media Stream Board
  • PB Processor Board
  • IB Interface Boards
  • Each MGW 210 is a self-contained network node that includes a full set of speech and data resources, collectively referred to as Media Stream Applications (MSAs).
  • the MGW 210 conventionally functions to convey media streams from one network to another located in a path from one subscriber to another during a normal call.
  • the invention incorporates the resources of the MGW within a distributed VMS.
  • the MSAs are individually controlled and separated from the external transmission and addresses (connection endpoints). It is possible today to implement a MSB 220, which can handle several different MSAs on the same physical board.
  • the board could, for example, be implemented with a number of DSPs.
  • MSAs include a Transcoder (codec), an Echo Canceller (EC), a Tone/DTMF sender/receiver for voice prompting at voice mail retrieval, a Conference Call Device (CCD), an Announcement Machine, and a Data Transmission Interworker (DTI).
  • the Transcoder converts data between different voice coding formats, e.g., between PCM coded and ARM coded voice.
  • the EC suppresses/removes echoes generated in the PSTN.
  • the Tone/DTMF sender/receiver generates and receives tones, e.g., a busy tone or a call in progress tone.
  • the Announcement Machine generates standard messages for announcement to the subscriber, e.g., an error message indicating a dialed number is not in use.
  • the DTI and CCD are not accessed during a VMS session, but are nonetheless relevant to other functions performed by the MGW.
  • the CCD enables multi-party calls.
  • the DTI functions as a modem pool for circuit switched data.
  • the MGW 210 provides a switching function to connect different MSAs and external connection endpoints, e.g., an IP network 280, an ATM network 270 and/or a PSTN/Internet 260. MGWs are currently being developed for GSM/UMTS networks.
  • More than one MSA is often needed for a call.
  • a Transcoder (codec) and an EC are both needed for many calls, e.g., for a mobile to
  • a link can either be an MSA or an IB 240, 245.
  • An IB 240, 245 is a board used to interface with the external network.
  • the IB 240, 245 terminates the physical layer used in the network and interfaces a space switch used in the node.
  • the space switch performs the physical sending of cells belonging to different connections to different outgoing ETs.
  • the partitioning of functionality between the ETs and the space switch differs in different implementations. In the simplest case, e.g., for an ATM connection through the node, the ATM cell header indicates which IB 245 a cell should be sent to.
  • the cell is then switched in the space switch to the outgoing IB 245, which is connected to the network.
  • the cell is switched based on the Virtual Path Identifier (VPI) and Virtual Channel Identifier (VCI), which the IB uses to refer to a connection table that indicates to which outgoing IB the cell should be sent.
  • VPN Virtual Path Identifier
  • VCI Virtual Channel Identifier
  • Switching includes both space switching and logical switching.
  • Logical switching is performed when the VPI/VCI value is changed, e.g., by adding information to the cell. This information is used by the space switch to route to the cell to the correct IB 245.
  • the VPI/VCI values may be changed in either or both an incoming or an outgoing IB 245, 240.
  • an MGW 210 internal connection such as backplane 215, is used to connect the IB 245 to the MSB 220.
  • MSAs are executed in processors, a number of processors typically being included on a board. A plurality of boards are included in a magazine. A number of magazines are included in a node. In most existing implementations of MSAs, there are dedicated boards for each MSA, or at least for many MSAs.
  • the MGW 210 resources are dynamically allocated to the distributed VMS 200, similar to other applications supported by the MGW 210.
  • the resources allocated can be distributed among multiple boards.
  • the resource allocation is controlled by a Media Stream Resource Manager (MSRM), which manages all of the processors on a respective MSB 220 as a resource pool.
  • MSRM Media Stream Resource Manager
  • the MSRM allocates a specific MSB 220 for the processing of arriving packets and the subsequent execution of a MSA in the call chain for the packet, depending on the load characteristics for that MSB 220.
  • the server 250 is preferably a commercial server with a high capacity storage 255.
  • one or more PBs 230 in the MGW 210 can be configured as a server.
  • the VMS 200 functions to terminate calls that have been diverted to the subscriber's mailbox, where the caller is invited to leave a message by a recorded message.
  • Calls originating in a PSTN 260 are received at the IB 245 and coded in the MSB 220 codec.
  • a connection 295 is established between the MGW 210 (via IB 240) and the server 250 via a packet/cell network 290.
  • the coded message is traversed from the MGW 210 to the server 250 via the connection 295.
  • the messages may be coded and traversed with generous limits for both delay and delay variation, for example every 20ms, according to the limitations of the server's buffer size.
  • the coded message is stored in the storage 255 of the server 250.
  • the codec uses an algorithm compatible with the mobile station of the called subscriber.
  • the standards for GMS/UMTS are currently silent regarding VMS terminating calls.
  • a best effort technique can be employed by using an algorithm currently dominating the subscriber's PLMN, i.e., adaptive multi-rate (AMR).
  • AMR adaptive multi-rate
  • using the dominating algorithm will result in deteriorated speech quality for mobile stations not supporting the algorithm.
  • the MSB 220 codec and mobile stations can support a current state of the art algorithm.
  • the message When a call is originated in a PLMN 260, the message is already in a coded format and can be through-connected in the MSB 220 without change.
  • the coded message is traversed from the MGW 210 to the server 250 via the connection 295.
  • the coded message is stored in the storage 255 of the server 250 in the received format, maintaining the best possible speech quality.
  • the connection 295 is established between the MGW 2 0 (IB 240) and the server 250 via the packet cell network 290.
  • the coded message stored in the server is traversed from the server 250 to the MGW 210 via the connection 295.
  • the coded messages are sent in bursts to minimize both delay and delay variation according to the limitations of the MGWs buffer size.
  • the MSB 220 decodes the received coded message to another format as needed.
  • the decoded message is then traversed from the MGW to the PSTN/PLMN 260.
  • the required DTMF functionality is provided by the MSB.
  • the invention provides several advantages.
  • the distributed VMS 200 is a logical node comprising the server 250 and resources from one or more MGWs 210, in one or more networks.
  • the resources in the MGW(s) 210, in the one or more networks, can be dynamically allocated to the distributed VMS 200, i.e., no resources are permanently allocated to the distributed VMS 200. Accordingly, all the available MGW resources can be pooled, thus increasing the statistical usage of the resources and making a more efficient use of the overall network resources.
  • a commercial server may be used, which may also be a shared resource in the network between other telecommunication applications, multiple networks, and different types of networks.
  • the server does not need to perform many of the VMS related functions, since they are performed by the MGW 210.
  • the server 250 does not have to perform speech coding/decoding functions or DTMF functions, since they are performed by the MSB 220 in the MGW 210.
  • Compressed voice is traversed between the MGW 210 and the server 250, which reduces the amount of bandwidth required compared with a conventional pulse code modulation (PCM) technique employed by an MSC and stand alone VMS solution. This also reduces the Quality of Service (QoS) requirements on the connection between the MGW(s) 210 and server 250.
  • PCM pulse code modulation
  • connection need not support real time transfer, since the buffers compensate for any delay. Accordingly, existing ATM or IP networks may be used to transfer the data.
  • the Internet may be used as a very cost efficient transport option, assuming security issues are addressed. Also, signaling can be carried on an IP network.
  • the server may also store the announcement machine messages using the same techniques.
  • the MSC Server 300 handles call control with wireless subscribers during a call control phase. For example, when a call is redirected to the VMS becaus a called mobile subscriber is busy, the MSC initiates an alert to the mobile subscriber, via associated Mobile Services Switching Centers and Base Stations, indicating there is a stored message to retrieve.
  • the invention can additionally be considered to be embodied entirely within any form of computer readable storage medium having stored therein an appropriate set of computer instructions that would cause a processor to carry out the techniques described herein.
  • the various aspects of the invention may be embodied in many different forms, and all such forms are contemplated to be within the scope of the invention.
  • any such form of embodiment may be referred to herein as "logic configured to” perform a described action, or alternatively as “logic that" performs a described action.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

L'invention concerne un système de messagerie vocale distribué dans un réseau. Ce système comprend un serveur dans une couche de commande du réseau et au moins une passerelle de supports dans une couche de connectabilité du réseau. Le serveur commande les ressources dans la passerelle de supports pour fournir des services de messagerie vocale distribués.
PCT/SE2001/000768 2000-04-07 2001-04-06 Systeme de messagerie vocale distribue WO2001078362A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2001247009A AU2001247009A1 (en) 2000-04-07 2001-04-06 Distributed voice mail system
EP01920064A EP1269733B1 (fr) 2000-04-07 2001-04-06 Systeme de messagerie vocale distribue

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US19522300P 2000-04-07 2000-04-07
US60/195,223 2000-04-07

Publications (1)

Publication Number Publication Date
WO2001078362A1 true WO2001078362A1 (fr) 2001-10-18

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/SE2001/000768 WO2001078362A1 (fr) 2000-04-07 2001-04-06 Systeme de messagerie vocale distribue

Country Status (4)

Country Link
US (1) US6577712B2 (fr)
EP (1) EP1269733B1 (fr)
AU (1) AU2001247009A1 (fr)
WO (1) WO2001078362A1 (fr)

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EP1766948A4 (fr) * 2004-06-30 2007-07-11 Glenayre Electronics Inc Blocage automatique et decouverte automatique dans un systeme de communication distribue
EP2200262A3 (fr) * 2004-06-30 2012-10-03 Glenayre Electronics, Inc. Blocage automatique et découverte automatique dans un système de communication distribué

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EP1269733B1 (fr) 2012-12-19
US20010036256A1 (en) 2001-11-01
EP1269733A1 (fr) 2003-01-02
AU2001247009A1 (en) 2001-10-23
US6577712B2 (en) 2003-06-10

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