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WO2001053970A2 - Systeme et procede permettant d'associer des demandes d'informations aux sources de ces dernieres - Google Patents

Systeme et procede permettant d'associer des demandes d'informations aux sources de ces dernieres Download PDF

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Publication number
WO2001053970A2
WO2001053970A2 PCT/IB2001/000268 IB0100268W WO0153970A2 WO 2001053970 A2 WO2001053970 A2 WO 2001053970A2 IB 0100268 W IB0100268 W IB 0100268W WO 0153970 A2 WO0153970 A2 WO 0153970A2
Authority
WO
WIPO (PCT)
Prior art keywords
information
source
query
user
matching
Prior art date
Application number
PCT/IB2001/000268
Other languages
English (en)
Other versions
WO2001053970A3 (fr
Inventor
Ori Geva
Shai Ish-Hurwitz
Assaf Hochberg
Original Assignee
Neuronia Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Neuronia Ltd. filed Critical Neuronia Ltd.
Priority to AU34010/01A priority Critical patent/AU3401001A/en
Publication of WO2001053970A2 publication Critical patent/WO2001053970A2/fr
Publication of WO2001053970A3 publication Critical patent/WO2001053970A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation

Definitions

  • Every object when constructed, receives its structure and behavior from its class.
  • An object may be referred to as a class instance, or as an instance of a class.
  • Classes, in the object model may be hierarchically related. In particular, the relationship between two classes may be a subclass/superclass relationship. A subclass may inherit the structural and behavioral features of its superclass.
  • the Activity Logging application (96) tracks every activity in the system and logs such information into a system databases thereby creating a raw database for other component to use (such as the matching engine and the loyalty system).
  • an administrative layer (100) is provided wherein system of the present invention can be monitored for various purposes such as customer support, technical maintenance and content moderation.
  • the automated response engine "grabs" questions posted to the community of the present invention and provides an automated answer from an existing content channel. For example, if a user asks: "What is the weather in London tomorrow?" the automated response engine identifies the question as a "weather forecast” question, and sends a query ( ⁇ location>, ⁇ date>) to the appropriate automated information channel (for example, Yahoo!
  • FIG. 12 a flow chart illustrating the process of answering a request using the system of the present invention is shown.
  • the system of the present invention forwards the user's question to the individual identified as a source who could possible respond to the user's question.
  • the source of information may either receive the request as an email, an SMS or on the source's person webpage. After reading the request (S190), the source of information will determine whether the request is clear (S192). If the source needs further clarification to accurately respond to the user's request, the source may contact the user (S193), (S194) (S195) via email, SMS or over the system website.
  • the source of information enters a response (S204) in regards to the user's request.
  • the source of information may also attach additional information (S206) to the response as needed.
  • the response is then posted (S208) upon completion.
  • the response to the request will be returned to the user via email, SMS or over the user's personal webpage. It is important to note that the user may also contact the source for any clarification needed concerning the response (S210).

Landscapes

  • Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

L'invention concerne une plate-forme permettant un échange d'informations en masse par la construction d'une communauté virtuelle riche en contenu qui permette l'échange d'informations par l'association de chercheurs d'informations à des sources d'informations dans un environnement de forum de discussion. Plus spécialement, un utilisateur recherchant une information spécifique est associé à une personne pouvant fournir l'information, ou à un canal d'informations automatisé. L'utilisateur introduit une demande dans le système dans lequel elle est analysée et comparée à une base de données de profils définissant une personne ou un canal d'informations automatisé, tel qu'une source d'informations. Lorsqu'une association est effectuée entre une demande et une source, la demande est transmise à la source identifiée. La source fournit ensuite une réponse à la demande de l'utilisateur. Le système permet à des utilisateurs d'accéder à des connaissances personnelles qui n'avaient, jusqu'alors, jamais été disponibles, en accédant aux connaissances contenues dans l'esprit d'une autre personne, et non plus simplement aux connaissances physiquement introduites sur Internet.
PCT/IB2001/000268 2000-01-24 2001-01-24 Systeme et procede permettant d'associer des demandes d'informations aux sources de ces dernieres WO2001053970A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU34010/01A AU3401001A (en) 2000-01-24 2001-01-24 A system and method for matching requests for information with sources thereof

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US17735500P 2000-01-24 2000-01-24
US60/177,355 2000-01-24

Publications (2)

Publication Number Publication Date
WO2001053970A2 true WO2001053970A2 (fr) 2001-07-26
WO2001053970A3 WO2001053970A3 (fr) 2004-02-26

Family

ID=22648280

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2001/000268 WO2001053970A2 (fr) 2000-01-24 2001-01-24 Systeme et procede permettant d'associer des demandes d'informations aux sources de ces dernieres

Country Status (2)

Country Link
AU (1) AU3401001A (fr)
WO (1) WO2001053970A2 (fr)

Cited By (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1361764A1 (fr) * 2002-05-10 2003-11-12 Media Impuls GmbH Procédé de traitement automatique de messages de type SMS et système interactif utilisant des messages de type SMS
NL1023394C2 (nl) * 2003-05-12 2004-11-15 Tno Informatieuitwisselingssysteem.
WO2005065401A2 (fr) 2003-12-31 2005-07-21 Google, Inc. Suggestion et/ou fourniture de criteres de ciblage pour annonces publicitaires
DE10145490B4 (de) * 2001-09-14 2006-08-31 Siemens Ag Verfahren zum Austausch von Nachrichten in einer Chatgruppe
WO2008049208A1 (fr) * 2006-10-27 2008-05-02 Xystar Technologies, Inc. Population croisée de communautés virtuelles
EP1767015A4 (fr) * 2004-07-15 2009-09-02 At & T Mobility Ii Llc Messagerie de service client, comme sur des dispositifs mobiles
EP1611534A4 (fr) * 2003-04-04 2010-02-03 Yahoo Inc Procede de production de resultats de recherche consistant a effectuer une recherche par algorithmes d'optimisation de sous-domaine et a fournir des resultats parraines par sous-domaine
US7752285B2 (en) 2007-09-17 2010-07-06 Yahoo! Inc. Shortcut sets for controlled environments
US7898394B2 (en) 2007-05-10 2011-03-01 Red Hat, Inc. Systems and methods for community tagging
US7966319B2 (en) 2007-06-07 2011-06-21 Red Hat, Inc. Systems and methods for a rating system
WO2011123750A1 (fr) * 2010-04-01 2011-10-06 Google Inc. Question et réponse de conversation
US8037009B2 (en) 2007-08-27 2011-10-11 Red Hat, Inc. Systems and methods for linking an issue with an entry in a knowledgebase
US8266127B2 (en) * 2007-05-31 2012-09-11 Red Hat, Inc. Systems and methods for directed forums
US8356048B2 (en) 2007-05-31 2013-01-15 Red Hat, Inc. Systems and methods for improved forums
US8402493B2 (en) 2008-11-20 2013-03-19 Microsoft Corporation Community generated content channels
US8509397B2 (en) 2000-01-31 2013-08-13 Woodside Crest Ny, Llc Apparatus and methods of delivering music and information
US8935192B1 (en) 2010-04-22 2015-01-13 Google Inc. Social search engine
US9444772B2 (en) 2009-10-30 2016-09-13 Google Inc. Social search engine
US9483519B2 (en) 2013-08-28 2016-11-01 International Business Machines Corporation Authorship enhanced corpus ingestion for natural language processing
KR20180023073A (ko) * 2010-08-06 2018-03-06 구글 엘엘씨 상태-종속 쿼리 응답
WO2018140389A1 (fr) * 2017-01-25 2018-08-02 The Fin Exploration Company Systèmes et procédés associés à des informations de contact collectives
US10212105B2 (en) 2017-01-25 2019-02-19 The Fin Exploration Company Collective address book system
CN113869866A (zh) * 2021-09-29 2021-12-31 苏州达家迎信息技术有限公司 请求处理方法、装置、设备及存储介质

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5765033A (en) * 1997-02-06 1998-06-09 Genesys Telecommunications Laboratories, Inc. System for routing electronic mails
US5995961A (en) * 1995-11-07 1999-11-30 Lucent Technologies Inc. Information manifold for query processing
US5909679A (en) * 1996-11-08 1999-06-01 At&T Corp Knowledge-based moderator for electronic mail help lists
US6078914A (en) * 1996-12-09 2000-06-20 Open Text Corporation Natural language meta-search system and method

Cited By (45)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8509397B2 (en) 2000-01-31 2013-08-13 Woodside Crest Ny, Llc Apparatus and methods of delivering music and information
US9350788B2 (en) 2000-01-31 2016-05-24 Callahan Cellular L.L.C. Apparatus and methods of delivering music and information
US10275208B2 (en) 2000-01-31 2019-04-30 Callahan Cellular L.L.C. Apparatus and methods of delivering music and information
DE10145490B4 (de) * 2001-09-14 2006-08-31 Siemens Ag Verfahren zum Austausch von Nachrichten in einer Chatgruppe
EP1361764A1 (fr) * 2002-05-10 2003-11-12 Media Impuls GmbH Procédé de traitement automatique de messages de type SMS et système interactif utilisant des messages de type SMS
US8849796B2 (en) 2003-04-04 2014-09-30 Yahoo! Inc. Search system using search subdomain and hints to subdomains in search query statements and sponsored results on a subdomain-by-subdomain basis
EP1611534A4 (fr) * 2003-04-04 2010-02-03 Yahoo Inc Procede de production de resultats de recherche consistant a effectuer une recherche par algorithmes d'optimisation de sous-domaine et a fournir des resultats parraines par sous-domaine
US8271480B2 (en) 2003-04-04 2012-09-18 Yahoo! Inc. Search system using search subdomain and hints to subdomains in search query statements and sponsored results on a subdomain-by-subdomain basis
US9262530B2 (en) 2003-04-04 2016-02-16 Yahoo! Inc. Search system using search subdomain and hints to subdomains in search query statements and sponsored results on a subdomain-by-subdomain basis
US9323848B2 (en) 2003-04-04 2016-04-26 Yahoo! Inc. Search system using search subdomain and hints to subdomains in search query statements and sponsored results on a subdomain-by-subdomain basis
NL1023394C2 (nl) * 2003-05-12 2004-11-15 Tno Informatieuitwisselingssysteem.
EP1709551A4 (fr) * 2003-12-31 2010-04-07 Google Inc Suggestion et/ou fourniture de criteres de ciblage pour annonces publicitaires
US10580033B2 (en) 2003-12-31 2020-03-03 Google Llc Suggesting and/or providing targeting criteria for advertisements
WO2005065401A2 (fr) 2003-12-31 2005-07-21 Google, Inc. Suggestion et/ou fourniture de criteres de ciblage pour annonces publicitaires
US8392249B2 (en) 2003-12-31 2013-03-05 Google Inc. Suggesting and/or providing targeting criteria for advertisements
EP1767015A4 (fr) * 2004-07-15 2009-09-02 At & T Mobility Ii Llc Messagerie de service client, comme sur des dispositifs mobiles
US7805406B2 (en) 2006-10-27 2010-09-28 Xystar Technologies, Inc. Cross-population of virtual communities
WO2008049208A1 (fr) * 2006-10-27 2008-05-02 Xystar Technologies, Inc. Population croisée de communautés virtuelles
US7898394B2 (en) 2007-05-10 2011-03-01 Red Hat, Inc. Systems and methods for community tagging
US8356048B2 (en) 2007-05-31 2013-01-15 Red Hat, Inc. Systems and methods for improved forums
US8266127B2 (en) * 2007-05-31 2012-09-11 Red Hat, Inc. Systems and methods for directed forums
US7966319B2 (en) 2007-06-07 2011-06-21 Red Hat, Inc. Systems and methods for a rating system
US8037009B2 (en) 2007-08-27 2011-10-11 Red Hat, Inc. Systems and methods for linking an issue with an entry in a knowledgebase
US8566424B2 (en) 2007-09-17 2013-10-22 Yahoo! Inc. Shortcut sets for controlled environments
US7752285B2 (en) 2007-09-17 2010-07-06 Yahoo! Inc. Shortcut sets for controlled environments
US8694614B2 (en) 2007-09-17 2014-04-08 Yahoo! Inc. Shortcut sets for controlled environments
US8402493B2 (en) 2008-11-20 2013-03-19 Microsoft Corporation Community generated content channels
US9444772B2 (en) 2009-10-30 2016-09-13 Google Inc. Social search engine
KR101793663B1 (ko) * 2010-04-01 2017-11-06 구글 엘엘씨 대화식 질문 및 응답
US8589235B2 (en) 2010-04-01 2013-11-19 Google Inc. Method of answering questions by trusted participants
US8423392B2 (en) 2010-04-01 2013-04-16 Google Inc. Trusted participants of social network providing answers to questions through on-line conversations
CN107066466A (zh) * 2010-04-01 2017-08-18 谷歌公司 交谈式问题和回答
KR20170122292A (ko) * 2010-04-01 2017-11-03 구글 엘엘씨 대화식 질문 및 응답
KR101884881B1 (ko) * 2010-04-01 2018-08-02 구글 엘엘씨 대화식 질문 및 응답
CN102947823A (zh) * 2010-04-01 2013-02-27 谷歌公司 交谈式问题和回答
WO2011123750A1 (fr) * 2010-04-01 2011-10-06 Google Inc. Question et réponse de conversation
US8935192B1 (en) 2010-04-22 2015-01-13 Google Inc. Social search engine
KR20180023073A (ko) * 2010-08-06 2018-03-06 구글 엘엘씨 상태-종속 쿼리 응답
US9483519B2 (en) 2013-08-28 2016-11-01 International Business Machines Corporation Authorship enhanced corpus ingestion for natural language processing
US10795922B2 (en) 2013-08-28 2020-10-06 International Business Machines Corporation Authorship enhanced corpus ingestion for natural language processing
WO2018140389A1 (fr) * 2017-01-25 2018-08-02 The Fin Exploration Company Systèmes et procédés associés à des informations de contact collectives
US10560413B2 (en) 2017-01-25 2020-02-11 The Fin Exploration Company Systems and methods associated with collective contact information
US10554592B2 (en) 2017-01-25 2020-02-04 The Fin Exploration Company Collective address book system
US10212105B2 (en) 2017-01-25 2019-02-19 The Fin Exploration Company Collective address book system
CN113869866A (zh) * 2021-09-29 2021-12-31 苏州达家迎信息技术有限公司 请求处理方法、装置、设备及存储介质

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Publication number Publication date
AU3401001A (en) 2001-07-31
WO2001053970A3 (fr) 2004-02-26

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