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WO2000041118A3 - Procede et systeme de lecture du contenu d'un panier d'achat electronique - Google Patents

Procede et systeme de lecture du contenu d'un panier d'achat electronique Download PDF

Info

Publication number
WO2000041118A3
WO2000041118A3 PCT/US2000/000067 US0000067W WO0041118A3 WO 2000041118 A3 WO2000041118 A3 WO 2000041118A3 US 0000067 W US0000067 W US 0000067W WO 0041118 A3 WO0041118 A3 WO 0041118A3
Authority
WO
WIPO (PCT)
Prior art keywords
customer
netrep
shopping cart
history
company
Prior art date
Application number
PCT/US2000/000067
Other languages
English (en)
Other versions
WO2000041118A2 (fr
WO2000041118A9 (fr
Inventor
William G Christie
Perry S Goldberg
John J Viebach
Jardins Philip A Des
Lindell B Entzminger Iii
Marcin S Pasek
Original Assignee
Icontact Com Inc
William G Christie
Perry S Goldberg
John J Viebach
Jardins Philip A Des
Lindell B Entzminger Iii
Marcin S Pasek
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Icontact Com Inc, William G Christie, Perry S Goldberg, John J Viebach, Jardins Philip A Des, Lindell B Entzminger Iii, Marcin S Pasek filed Critical Icontact Com Inc
Priority to EP00901385A priority Critical patent/EP1080436A2/fr
Priority to AU22234/00A priority patent/AU2223400A/en
Priority to CA002322221A priority patent/CA2322221A1/fr
Publication of WO2000041118A2 publication Critical patent/WO2000041118A2/fr
Publication of WO2000041118A3 publication Critical patent/WO2000041118A3/fr
Publication of WO2000041118A9 publication Critical patent/WO2000041118A9/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

L'invention concerne un système et un procédé permettant à un service client représentant une société (NetRep)d'établir une communication via un réseau électronique avec un client explorant le site Web de commerce électronique de cette société. Une application NetRep-client indique la présence et le statut de chaque client explorant un site Web de commerce électronique, notamment les sites Web visités antérieurement par le client et l'état du panier. Des filtres peuvent être employés pour sélectionner certains clients en vue d'une assistance. L'application NetRep-client comprend une base de connaissance dynamique composée de messages préétablis sélectionnés à l'adresse du client en fonction de son statut ou de ses antécédents. Le représentant NetRep peut en outre initier une conversation ou charger une page Web sur l'explorateur du client et peut assister le client de manière interactive pour le remplissage d'un formulaire.
PCT/US2000/000067 1999-01-04 2000-01-04 Procede et systeme de lecture du contenu d'un panier d'achat electronique WO2000041118A2 (fr)

Priority Applications (3)

Application Number Priority Date Filing Date Title
EP00901385A EP1080436A2 (fr) 1999-01-04 2000-01-04 Procede et systeme de lecture du contenu d'un panier d'achat electronique
AU22234/00A AU2223400A (en) 1999-01-04 2000-01-04 Process and system for reading contents of an electronic shopping cart
CA002322221A CA2322221A1 (fr) 1999-01-04 2000-01-04 Procede et systeme de lecture du contenu d'un panier d'achat electronique

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11464499P 1999-01-04 1999-01-04
US60/114,644 1999-01-04

Publications (3)

Publication Number Publication Date
WO2000041118A2 WO2000041118A2 (fr) 2000-07-13
WO2000041118A3 true WO2000041118A3 (fr) 2000-12-28
WO2000041118A9 WO2000041118A9 (fr) 2001-10-18

Family

ID=22356537

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/000067 WO2000041118A2 (fr) 1999-01-04 2000-01-04 Procede et systeme de lecture du contenu d'un panier d'achat electronique

Country Status (4)

Country Link
EP (1) EP1080436A2 (fr)
AU (1) AU2223400A (fr)
CA (1) CA2322221A1 (fr)
WO (1) WO2000041118A2 (fr)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2368930B (en) 2000-10-17 2005-04-06 Hewlett Packard Co Establishment of a deferred network communication session
GB2368246B (en) * 2000-10-17 2004-09-01 Hewlett Packard Co Overview subsystem for information page server
GB2368225B (en) 2000-10-17 2003-12-10 Hewlett Packard Co Inviting assistant entity into a network communication session
GB2368227B (en) 2000-10-17 2003-12-10 Hewlett Packard Co Contact center
GB2368224B (en) 2000-10-17 2004-08-25 Hewlett Packard Co Content provider entity for communication session
US7734722B2 (en) 2005-06-02 2010-06-08 Genius.Com Incorporated Deep clickflow tracking
US7984058B2 (en) 2005-06-02 2011-07-19 Genius.Com Incorporated Database query construction and handling
US8103690B2 (en) 2005-06-03 2012-01-24 Genius.Com Realtime database architecture
US20080120164A1 (en) * 2006-11-17 2008-05-22 Avaya Technology Llc Contact center agent work awareness algorithm
US11100568B2 (en) * 2017-12-22 2021-08-24 Paypal, Inc. System and method for creating and analyzing a low-dimensional representation of webpage sequences
US11902129B1 (en) 2023-03-24 2024-02-13 T-Mobile Usa, Inc. Vendor-agnostic real-time monitoring of telecommunications networks

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5606496A (en) * 1990-08-14 1997-02-25 Aegis Technologies, Inc. Personal assistant computer method
WO1997012448A2 (fr) * 1995-09-15 1997-04-03 Edify Corporation Systeme et procede de synchronisation de 'page web'
EP0820028A2 (fr) * 1996-07-16 1998-01-21 Lucent Technologies Inc. Méthode et système pour obtenir et échanger de l'information sur l'Internet
WO1999018514A1 (fr) * 1997-10-06 1999-04-15 Contact Dynamics, Inc. Systeme permettant a un vendeur de discuter avec un client parcourant le site web du vendeur
EP0926614A2 (fr) * 1997-12-24 1999-06-30 Nortel Networks Corporation Procédé et système de vente à distance dependant au activité
US6070149A (en) * 1998-07-02 2000-05-30 Activepoint Ltd. Virtual sales personnel

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5606496A (en) * 1990-08-14 1997-02-25 Aegis Technologies, Inc. Personal assistant computer method
WO1997012448A2 (fr) * 1995-09-15 1997-04-03 Edify Corporation Systeme et procede de synchronisation de 'page web'
EP0820028A2 (fr) * 1996-07-16 1998-01-21 Lucent Technologies Inc. Méthode et système pour obtenir et échanger de l'information sur l'Internet
WO1999018514A1 (fr) * 1997-10-06 1999-04-15 Contact Dynamics, Inc. Systeme permettant a un vendeur de discuter avec un client parcourant le site web du vendeur
EP0926614A2 (fr) * 1997-12-24 1999-06-30 Nortel Networks Corporation Procédé et système de vente à distance dependant au activité
US6070149A (en) * 1998-07-02 2000-05-30 Activepoint Ltd. Virtual sales personnel

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"Brightware ships web's first automated real-time advice agent", INTERNET, 29 June 1998 (1998-06-29), XP002924861, Retrieved from the Internet <URL:http://www.brightware.com/news/press/1998_06_29_Brightware> [retrieved on 19990825] *
MATTHEW N: "NEUROMEDIA OFFERS AUTOMATED ONLINE SERVICE", INFOWORLD,US,SAN MATEO, CA, vol. 20, no. 13, 30 March 1998 (1998-03-30), pages 1 - 2, XP000901630, ISSN: 0199-6649 *

Also Published As

Publication number Publication date
AU2223400A (en) 2000-07-24
EP1080436A2 (fr) 2001-03-07
CA2322221A1 (fr) 2000-07-13
WO2000041118A2 (fr) 2000-07-13
WO2000041118A9 (fr) 2001-10-18

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