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WO1998034391A3 - A communication system architecture - Google Patents

A communication system architecture Download PDF

Info

Publication number
WO1998034391A3
WO1998034391A3 PCT/US1998/001868 US9801868W WO9834391A3 WO 1998034391 A3 WO1998034391 A3 WO 1998034391A3 US 9801868 W US9801868 W US 9801868W WO 9834391 A3 WO9834391 A3 WO 9834391A3
Authority
WO
WIPO (PCT)
Prior art keywords
routing
network
information
callback
calls
Prior art date
Application number
PCT/US1998/001868
Other languages
French (fr)
Other versions
WO1998034391A8 (en
WO1998034391A9 (en
WO1998034391A2 (en
Inventor
Guido M Eastep
Paul R Litzenberger
Shannon R Orebaugh
Isaac K Elliott
Rick Stelle
Bruce Schrage
Craig A Baxter
Wesley Atkinson
Chuck Knostman
Bing Chen
Kristan Vandersluis
Fang Jun
Original Assignee
Mci Communications Corp
Guido M Eastep
Paul R Litzenberger
Shannon R Orebaugh
Isaac K Elliott
Rick Stelle
Bruce Schrage
Craig A Baxter
Wesley Atkinson
Chuck Knostman
Bing Chen
Kristan Vandersluis
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/795,270 external-priority patent/US6731625B1/en
Priority to APAP/P/1999/001611A priority Critical patent/AP9901611A0/en
Priority to IL13110298A priority patent/IL131102A0/en
Priority to CA002289455A priority patent/CA2289455A1/en
Priority to NZ336939A priority patent/NZ336939A/en
Priority to JP53313598A priority patent/JP2001520820A/en
Application filed by Mci Communications Corp, Guido M Eastep, Paul R Litzenberger, Shannon R Orebaugh, Isaac K Elliott, Rick Stelle, Bruce Schrage, Craig A Baxter, Wesley Atkinson, Chuck Knostman, Bing Chen, Kristan Vandersluis filed Critical Mci Communications Corp
Priority to BR9809561-7A priority patent/BR9809561A/en
Priority to AU62592/98A priority patent/AU6259298A/en
Priority to EP19980904802 priority patent/EP1000500A4/en
Publication of WO1998034391A2 publication Critical patent/WO1998034391A2/en
Publication of WO1998034391A3 publication Critical patent/WO1998034391A3/en
Priority to NO993733A priority patent/NO993733L/en
Publication of WO1998034391A9 publication Critical patent/WO1998034391A9/en
Publication of WO1998034391A8 publication Critical patent/WO1998034391A8/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/165—Combined use of TCP and UDP protocols; selection criteria therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/169—Special adaptations of TCP, UDP or IP for interworking of IP based networks with other networks 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/128—Details of addressing, directories or routing tables
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0062—Provisions for network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/50—Aspects of automatic or semi-automatic exchanges related to audio conference
    • H04M2203/5063—Centrally initiated conference, i.e. conference server dials participants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0176—Billing arrangements using internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/567—Multimedia conference systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • General Engineering & Computer Science (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)

Abstract

A system and method for routing telephone calls, data and other multimedia information through a hybrid network which may include transfer of information across the internet. Profile information is utilized by the system throughout the media experience for routing, billing, monitoring, reporting and other media control functions. The system can include prioritized routing. The system can also facilitate callback sessions and present a display to a caller via a web page that includes status information pertaining to the callback session. Calls and callbacks can also be routed over the hybrid network. Through use of the system, users can manage more aspects of a network than previously possible, and may control network activities from a central site.
PCT/US1998/001868 1997-02-03 1998-02-03 A communication system architecture WO1998034391A2 (en)

Priority Applications (9)

Application Number Priority Date Filing Date Title
EP19980904802 EP1000500A4 (en) 1997-02-03 1998-02-03 A communication system architecture
AU62592/98A AU6259298A (en) 1997-02-03 1998-02-03 A communication system architecture
CA002289455A CA2289455A1 (en) 1997-02-03 1998-02-03 A communication system architecture
NZ336939A NZ336939A (en) 1997-02-03 1998-02-03 Multimedia communication via telephony (circuit switched) and packet switched (internet) networks
JP53313598A JP2001520820A (en) 1997-02-03 1998-02-03 Communication system structure
APAP/P/1999/001611A AP9901611A0 (en) 1997-02-03 1998-02-03 A communication system architecture.
BR9809561-7A BR9809561A (en) 1997-02-03 1998-02-03 Communications system architecture
IL13110298A IL131102A0 (en) 1997-02-03 1998-02-03 A communication system architecture
NO993733A NO993733L (en) 1998-02-03 1999-08-02 Communication system adapted to worldwide Internet of type

Applications Claiming Priority (22)

Application Number Priority Date Filing Date Title
US79468997A 1997-02-03 1997-02-03
US79455597A 1997-02-03 1997-02-03
US79411497A 1997-02-03 1997-02-03
US08/794,689 1997-02-03
US08/794,114 1997-02-03
US08/794,555 1997-02-03
US80713097A 1997-02-10 1997-02-10
US79820897A 1997-02-10 1997-02-10
US79736097A 1997-02-10 1997-02-10
US79796497A 1997-02-10 1997-02-10
US80024397A 1997-02-10 1997-02-10
US79835097A 1997-02-10 1997-02-10
US79744597A 1997-02-10 1997-02-10
US08/797,360 1997-02-10
US08/807,130 1997-02-10
US08/795,270 US6731625B1 (en) 1997-02-10 1997-02-10 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony
US08/800,243 1997-02-10
US08/797,964 1997-02-10
US08/797,445 1997-02-10
US08/795,270 1997-02-10
US08/798,208 1997-02-10
US08/798,350 1997-02-10

Publications (4)

Publication Number Publication Date
WO1998034391A2 WO1998034391A2 (en) 1998-08-06
WO1998034391A3 true WO1998034391A3 (en) 1998-12-23
WO1998034391A9 WO1998034391A9 (en) 1999-09-10
WO1998034391A8 WO1998034391A8 (en) 2000-01-20

Family

ID=27582812

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/001868 WO1998034391A2 (en) 1997-02-03 1998-02-03 A communication system architecture

Country Status (9)

Country Link
EP (1) EP1000500A4 (en)
KR (1) KR20000071228A (en)
CN (1) CN1262836A (en)
AP (1) AP9901611A0 (en)
CA (1) CA2289455A1 (en)
IL (1) IL131102A0 (en)
NZ (1) NZ336939A (en)
TR (1) TR199901842T2 (en)
WO (1) WO1998034391A2 (en)

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Cited By (9)

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Publication number Priority date Publication date Assignee Title
US7715371B2 (en) 1995-12-11 2010-05-11 Comcast Ip Holdings I, Llc Method and apparatus for accessing communication data relevant to a target entity identified by a number string
US7804816B2 (en) 1995-12-11 2010-09-28 Comcast Ip Holdings I, Llc Method and apparatus for accessing communication data relevant to a target entity identified by a number string
US7903641B2 (en) 1995-12-11 2011-03-08 Comcast Ip Holdings, I, Llc Method and apparatus for accessing communication data relevant to a target entity identified by a number string
US8170008B2 (en) 1995-12-11 2012-05-01 Comcast Ip Holdings I, Llc Method and apparatus for accessing communication data relevant to a target entity identified by a number string
US8189565B2 (en) 1995-12-11 2012-05-29 Comcast Ip Holdings I, Llc Method and apparatus for accessing communication data relevant to a target entity identified by a number string
US8204046B2 (en) 1995-12-11 2012-06-19 Comcast Ip Holdings I, Llc Method and apparatus for accessing service resource items that are for use in a telecommunications system
US8223752B2 (en) 1995-12-11 2012-07-17 Comcast Ip Holdings I, Llc Method for accessing service resource items that are for use in a telecommunications system
US8938062B2 (en) 1995-12-11 2015-01-20 Comcast Ip Holdings I, Llc Method for accessing service resource items that are for use in a telecommunications system
US6731625B1 (en) 1997-02-10 2004-05-04 Mci Communications Corporation System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony

Also Published As

Publication number Publication date
AP9901611A0 (en) 1999-09-30
WO1998034391A8 (en) 2000-01-20
IL131102A0 (en) 2001-01-28
EP1000500A2 (en) 2000-05-17
CA2289455A1 (en) 1998-08-06
WO1998034391A9 (en) 1999-09-10
CN1262836A (en) 2000-08-09
WO1998034391A2 (en) 1998-08-06
TR199901842T2 (en) 2000-10-23
KR20000071228A (en) 2000-11-25
NZ336939A (en) 2001-04-27
EP1000500A4 (en) 2002-02-05

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