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WO1998034391A8 - Architecture d'un systeme de communication - Google Patents

Architecture d'un systeme de communication

Info

Publication number
WO1998034391A8
WO1998034391A8 PCT/US1998/001868 US9801868W WO9834391A8 WO 1998034391 A8 WO1998034391 A8 WO 1998034391A8 US 9801868 W US9801868 W US 9801868W WO 9834391 A8 WO9834391 A8 WO 9834391A8
Authority
WO
WIPO (PCT)
Prior art keywords
routing
network
information
callback
calls
Prior art date
Application number
PCT/US1998/001868
Other languages
English (en)
Other versions
WO1998034391A9 (fr
WO1998034391A2 (fr
WO1998034391A3 (fr
Inventor
Guido M Eastep
Paul R Litzenberger
Shannon R Orebaugh
Isaac K Elliott
Rick Stelle
Bruce Schrage
Craig A Baxter
Wesley Atkinson
Chuck Knostman
Bing Chen
Kristan Vandersluis
Fang Jun
Original Assignee
Mci Worldcom Inc
Guido M Eastep
Paul R Litzenberger
Shannon R Orebaugh
Isaac K Elliott
Rick Stelle
Bruce Schrage
Craig A Baxter
Wesley Atkinson
Chuck Knostman
Bing Chen
Kristan Vandersluis
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/795,270 external-priority patent/US6731625B1/en
Priority to APAP/P/1999/001611A priority Critical patent/AP9901611A0/en
Priority to IL13110298A priority patent/IL131102A0/xx
Priority to CA002289455A priority patent/CA2289455A1/fr
Priority to NZ336939A priority patent/NZ336939A/xx
Priority to JP53313598A priority patent/JP2001520820A/ja
Application filed by Mci Worldcom Inc, Guido M Eastep, Paul R Litzenberger, Shannon R Orebaugh, Isaac K Elliott, Rick Stelle, Bruce Schrage, Craig A Baxter, Wesley Atkinson, Chuck Knostman, Bing Chen, Kristan Vandersluis filed Critical Mci Worldcom Inc
Priority to BR9809561-7A priority patent/BR9809561A/pt
Priority to AU62592/98A priority patent/AU6259298A/en
Priority to EP19980904802 priority patent/EP1000500A4/fr
Publication of WO1998034391A2 publication Critical patent/WO1998034391A2/fr
Publication of WO1998034391A3 publication Critical patent/WO1998034391A3/fr
Priority to NO993733A priority patent/NO993733L/no
Publication of WO1998034391A9 publication Critical patent/WO1998034391A9/fr
Publication of WO1998034391A8 publication Critical patent/WO1998034391A8/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/165—Combined use of TCP and UDP protocols; selection criteria therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/169—Special adaptations of TCP, UDP or IP for interworking of IP based networks with other networks 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/128—Details of addressing, directories or routing tables
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0062—Provisions for network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/50—Aspects of automatic or semi-automatic exchanges related to audio conference
    • H04M2203/5063—Centrally initiated conference, i.e. conference server dials participants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0176—Billing arrangements using internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/567—Multimedia conference systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • General Engineering & Computer Science (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)

Abstract

La présente invention a trait à un procédé et à un système destinés à acheminer des appels téléphoniques, des données et d'autres informations multimédia à travers un réseau hybride qui peut inclure le transfert d'informations par Internet. Les informations de profil sont utilisées par le système pendant toute la vie du support, notamment pour l'acheminement, la facturation, la surveillance, la transmission des données ainsi que pour d'autres fonctions de commande du support. Le système peut comprendre l'acheminement à priorité et peut également faciliter les sessions de rappels et présenter un affichage pour l'abonné demandeur via une page web qui renferme des informations d'état en rapport avec la session de rappel. Les appels et les rappels peuvent également être acheminés à travers le réseau hybride. En employant ce système, les utilisateurs peuvent gérer beaucoup plus d'aspects relatifs au réseau qu'il n'était possible auparavant, et peuvent aussi contrôler les activités du réseau depuis un site central.
PCT/US1998/001868 1997-02-03 1998-02-03 Architecture d'un systeme de communication WO1998034391A2 (fr)

Priority Applications (9)

Application Number Priority Date Filing Date Title
EP19980904802 EP1000500A4 (fr) 1997-02-03 1998-02-03 Architecture d'un systeme de communication
AU62592/98A AU6259298A (en) 1997-02-03 1998-02-03 A communication system architecture
CA002289455A CA2289455A1 (fr) 1997-02-03 1998-02-03 Architecture d'un systeme de communication
NZ336939A NZ336939A (en) 1997-02-03 1998-02-03 Multimedia communication via telephony (circuit switched) and packet switched (internet) networks
JP53313598A JP2001520820A (ja) 1997-02-03 1998-02-03 通信システム構造
APAP/P/1999/001611A AP9901611A0 (en) 1997-02-03 1998-02-03 A communication system architecture.
BR9809561-7A BR9809561A (pt) 1997-02-03 1998-02-03 Arquitetura de sistema de comunicações
IL13110298A IL131102A0 (en) 1997-02-03 1998-02-03 A communication system architecture
NO993733A NO993733L (no) 1998-02-03 1999-08-02 Kommunikasjonssystem tilpasset verdensomspennende nett av typen Internett

Applications Claiming Priority (22)

Application Number Priority Date Filing Date Title
US79468997A 1997-02-03 1997-02-03
US79455597A 1997-02-03 1997-02-03
US79411497A 1997-02-03 1997-02-03
US08/794,689 1997-02-03
US08/794,114 1997-02-03
US08/794,555 1997-02-03
US80713097A 1997-02-10 1997-02-10
US79820897A 1997-02-10 1997-02-10
US79736097A 1997-02-10 1997-02-10
US79796497A 1997-02-10 1997-02-10
US80024397A 1997-02-10 1997-02-10
US79835097A 1997-02-10 1997-02-10
US79744597A 1997-02-10 1997-02-10
US08/797,360 1997-02-10
US08/807,130 1997-02-10
US08/795,270 US6731625B1 (en) 1997-02-10 1997-02-10 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony
US08/800,243 1997-02-10
US08/797,964 1997-02-10
US08/797,445 1997-02-10
US08/795,270 1997-02-10
US08/798,208 1997-02-10
US08/798,350 1997-02-10

Publications (4)

Publication Number Publication Date
WO1998034391A2 WO1998034391A2 (fr) 1998-08-06
WO1998034391A3 WO1998034391A3 (fr) 1998-12-23
WO1998034391A9 WO1998034391A9 (fr) 1999-09-10
WO1998034391A8 true WO1998034391A8 (fr) 2000-01-20

Family

ID=27582812

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/001868 WO1998034391A2 (fr) 1997-02-03 1998-02-03 Architecture d'un systeme de communication

Country Status (9)

Country Link
EP (1) EP1000500A4 (fr)
KR (1) KR20000071228A (fr)
CN (1) CN1262836A (fr)
AP (1) AP9901611A0 (fr)
CA (1) CA2289455A1 (fr)
IL (1) IL131102A0 (fr)
NZ (1) NZ336939A (fr)
TR (1) TR199901842T2 (fr)
WO (1) WO1998034391A2 (fr)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11568439B2 (en) 2006-12-29 2023-01-31 The Nielsen Company (Us), Llc Systems and methods to pre-scale media content to facilitate audience measurement

Also Published As

Publication number Publication date
AP9901611A0 (en) 1999-09-30
IL131102A0 (en) 2001-01-28
EP1000500A2 (fr) 2000-05-17
CA2289455A1 (fr) 1998-08-06
WO1998034391A9 (fr) 1999-09-10
CN1262836A (zh) 2000-08-09
WO1998034391A2 (fr) 1998-08-06
TR199901842T2 (xx) 2000-10-23
KR20000071228A (ko) 2000-11-25
WO1998034391A3 (fr) 1998-12-23
NZ336939A (en) 2001-04-27
EP1000500A4 (fr) 2002-02-05

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