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WO1998018227A3 - Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system - Google Patents

Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system Download PDF

Info

Publication number
WO1998018227A3
WO1998018227A3 PCT/FI1997/000612 FI9700612W WO9818227A3 WO 1998018227 A3 WO1998018227 A3 WO 1998018227A3 FI 9700612 W FI9700612 W FI 9700612W WO 9818227 A3 WO9818227 A3 WO 9818227A3
Authority
WO
WIPO (PCT)
Prior art keywords
automatic call
call allocation
adapting
procedure
data link
Prior art date
Application number
PCT/FI1997/000612
Other languages
French (fr)
Other versions
WO1998018227A2 (en
Inventor
Orvo Mikkola
Original Assignee
Nokia Telecommunications Oy
Orvo Mikkola
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Telecommunications Oy, Orvo Mikkola filed Critical Nokia Telecommunications Oy
Priority to CA002269357A priority Critical patent/CA2269357A1/en
Priority to AU45580/97A priority patent/AU719708B2/en
Priority to EP97943914A priority patent/EP0934677A2/en
Publication of WO1998018227A2 publication Critical patent/WO1998018227A2/en
Publication of WO1998018227A3 publication Critical patent/WO1998018227A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Communication Control (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

The invention relates to a procedure and system for adapting a data link connection between a remote workstation (1) and an automatic call allocation system (ACD) comprised in a host exchange (2). According to the invention, an adapter (4) is provided in the automatic call allocation system (ACD), said adapter being used to match the signals between the remote workstation and the automatic call allocation system.
PCT/FI1997/000612 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system WO1998018227A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
CA002269357A CA2269357A1 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
AU45580/97A AU719708B2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
EP97943914A EP0934677A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI964257 1996-10-22
FI964257A FI102708B1 (en) 1996-10-22 1996-10-22 Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System

Publications (2)

Publication Number Publication Date
WO1998018227A2 WO1998018227A2 (en) 1998-04-30
WO1998018227A3 true WO1998018227A3 (en) 1998-07-09

Family

ID=8546921

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/FI1997/000612 WO1998018227A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system

Country Status (6)

Country Link
EP (1) EP0934677A2 (en)
CN (1) CN1231814A (en)
AU (1) AU719708B2 (en)
CA (1) CA2269357A1 (en)
FI (1) FI102708B1 (en)
WO (1) WO1998018227A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1316227A2 (en) * 2000-09-04 2003-06-04 Siemens Aktiengesellschaft Device and method for connecting terminals with proprietary signaling to any switching center
CN100336372C (en) * 2001-12-21 2007-09-05 中兴通讯股份有限公司 Multichannel data link protocol processor and its processing method
DE10236083A1 (en) * 2002-08-07 2004-02-19 Deutsche Telekom Ag Signalization information transmission method for digital communications network subscriber with conversion of signalization information into subscriber terminal protocol
JP4206828B2 (en) * 2003-05-30 2009-01-14 日本電気株式会社 Service roaming compatible system and service roaming compatible program
US7475153B2 (en) * 2004-07-16 2009-01-06 International Business Machines Corporation Method for enabling communication between nodes

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0376527A2 (en) * 1988-12-30 1990-07-04 AT&T Corp. Remote agent operation for automatic call distributors
US4980906A (en) * 1990-02-27 1990-12-25 At&T Bell Laboratories Switch-adjunct interface
EP0503207A1 (en) * 1991-03-13 1992-09-16 International Business Machines Corporation Adaptation device and method for efficient interconnection of data processing devices and networks
EP0589619A2 (en) * 1992-09-25 1994-03-30 AT&T Corp. Architecture for a wireless telecommunication system
EP0696124A2 (en) * 1994-08-05 1996-02-07 AT&T Corp. Telecommunications feature server

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0376527A2 (en) * 1988-12-30 1990-07-04 AT&T Corp. Remote agent operation for automatic call distributors
US4980906A (en) * 1990-02-27 1990-12-25 At&T Bell Laboratories Switch-adjunct interface
EP0503207A1 (en) * 1991-03-13 1992-09-16 International Business Machines Corporation Adaptation device and method for efficient interconnection of data processing devices and networks
EP0589619A2 (en) * 1992-09-25 1994-03-30 AT&T Corp. Architecture for a wireless telecommunication system
EP0696124A2 (en) * 1994-08-05 1996-02-07 AT&T Corp. Telecommunications feature server

Also Published As

Publication number Publication date
AU4558097A (en) 1998-05-15
EP0934677A2 (en) 1999-08-11
WO1998018227A2 (en) 1998-04-30
FI964257L (en) 1998-04-23
AU719708B2 (en) 2000-05-18
CA2269357A1 (en) 1998-04-30
FI964257A0 (en) 1996-10-22
FI102708B (en) 1999-01-29
FI102708B1 (en) 1999-01-29
CN1231814A (en) 1999-10-13

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