WO1998057295A1 - Systeme d'informations et d'achat par l'intermediaire de kiosques - Google Patents
Systeme d'informations et d'achat par l'intermediaire de kiosques Download PDFInfo
- Publication number
- WO1998057295A1 WO1998057295A1 PCT/US1998/012364 US9812364W WO9857295A1 WO 1998057295 A1 WO1998057295 A1 WO 1998057295A1 US 9812364 W US9812364 W US 9812364W WO 9857295 A1 WO9857295 A1 WO 9857295A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- kiosks
- kiosk
- processor
- electronic communication
- server computer
- Prior art date
Links
- 238000004891 communication Methods 0.000 claims description 32
- 230000036541 health Effects 0.000 claims description 25
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- 239000000047 product Substances 0.000 description 40
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- 235000011222 chang cao shi Nutrition 0.000 description 1
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Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/0092—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for assembling and dispensing of pharmaceutical articles
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F5/00—Coin-actuated mechanisms; Interlocks
- G07F5/18—Coin-actuated mechanisms; Interlocks specially adapted for controlling several coin-freed apparatus from one place
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/002—Vending machines being part of a centrally controlled network of vending machines
Definitions
- the field of the invention relates to kiosk apparatus and computer networks. More specifically, the present invention relates to improved kiosk apparatus that may be used for presenting product or service information, providing information on other topics, providing printed coupons and processing customer purchase orders for merchandise.
- Training a sales staff also takes many resources.
- sales information can be delivered to customers without error and without having to spend valuable resources training employees about every product available. For example, many
- Such as sports medicine clinics may also offer for sale health care related items (e.g., heating pads) that may assist patients in their recovery from sports-related injuries.
- health care related items e.g., heating pads
- the ability to purchase health care related items in conjunction with a visit to a health care provider facility may result in significant time-savings for patients of the facility.
- Health care provider facilities like many other businesses, are physically limited in the amount of products they can stock and display for their customers. Many specialty health care items such as canes, crutches, blood pressure monitors, etc. require a significant amount of floor space. General health care merchandise such as nutritional supplements,
- soaps, bandages, over-the-counter medications, etc. also consume a significant amount of floor space.
- a health care provider facility must consider the physical space requirements (as well as other factors such as turn-over) when deciding what merchandise to stock. Even health care provider facilities such as pharmacies or optical clinics located in larger retail
- a facility may
- a customer who needs a specialty health care item for example, lightweight metal
- crutches that pharmacies, for example, generally choose not to stock, may be inconvenienced in several ways.
- the customer may be inconvenienced simply because
- the present invention is an improved kiosk unit which may serve several program
- a customer order is placed through a computerized kiosk unit located in, for
- a health care provider facility such as a pharmacy, a hospital, a specialty clinic,
- the kiosk contains a touchscreen with which the customer interacts to peruse information in a database, such as an electronic catalog of products from a variety of vendors.
- the customer may order any of the items presented on the screen and may order more than one item.
- the customer may also place a "subscription" order so that the selected item is re-ordered at a regular interval (e.g., weekly, monthly, bi-monthly, etc.)
- a regular interval e.g., weekly, monthly, bi-monthly, etc.
- the customer provides an acknowledgment (e.g., by selecting an "order" button).
- a receipt summarizing the order and with an order number may be then printed for the customer at the kiosk.
- the order is sent to or retrieved by a
- a cashier or another employee of the facility accesses the order using the order number on the receipt (or
- the customer's name, an account number, etc. and processes the customer's payment.
- the customer may also request that the ordered items be delivered to the customer's home rather than the facility.
- the customer's order is then stored at the order
- a retail pharmacy may stock an extensive array of pharmaceuticals
- purchase orders may be sent next to an order routing computer.
- the order routing computer may be any order routing computer.
- routing information e.g., a look-up table
- computers located at distribution centers throughout the country.
- routing information e.g., a look-up table
- the order routing computer may receive information (such as an identifier) regarding the facility from which the customer purchase orders are sent. The order routing computer then uses the information to locate a distribution center computer to which the customer and/or regular purchase orders may be routed and then filled.
- the distribution center to which the orders are routed warehouses the products a customer may order as well as the other items that the facility orders on a regular basis. The orders may then be processed through the distribution center computer.
- the kiosk computer modem or a central server computer in communication with the kiosk(s) located at a health care provider
- Customers may also peruse an electronic catalog or other software based information program in the kiosk unit and learn as much about the items as they would if the items were
- the kiosk unit may also contain information to assist in answering
- the apparatus of the kiosk unit of the present invention has many improvements
- the video monitor is preferably mounted at an angle between
- the monitor is preferably removable and replaceable.
- the monitor may be mounted on a plate that is secured to a ledge in the unit by conventional threaded fasteners. When a monitor malfunctions, the entire plate is readily removed by removing the fasteners and replacing the monitor/plate with another monitor/plate.
- the body of the kiosk is preferably made of welded sheet metal construction with adjoining shelf units mounted thereto. These shelves may be used to place particular products thereon for display to customers.
- the paper printer is housed just beneath the monitor in a configuration that enables the printed information that a customer may request via touchscreen commands to be provided at the front of the kiosk
- the printer is preferably placed on a sliding shelf for ease of repair and paper replacement.
- the paper shelf slides into and out of the body of the
- a keyboard and processor may be stored in the bottom of the body of the apparatus in a cabinet formed
- the unit may also be configured to include a magnetic stripe reader for accepting credit card or debit card payment for purchases.
- Readers are advantageous in a number of other ways, such as reading a customer ID card
- having a magnetic stripe containing information about the customer e.g., name, address,
- multiple kiosk units may be
- Businesses benefit from the ability to offer a larger selection of items
- Figure 1 is perspective view of a kiosk structure of a preferred embodiment of the
- Figure 2 is a front elevation view of the kiosk of Figure 1 with the front panel
- Figure 3 is a side view of the printer for use in the present invention.
- Figure 4 is a schematic diagram of a plurality of kiosks in communication with a
- Figure 5 is a screen shot of a customer order selection form for a preferred
- Figure 6 is a screen shot of a customer order form for a preferred embodiment of the
- Figure 7 is a screen shot of a customer information entry form for a preferred
- Figure 8 is a block diagram of a preferred embodiment of the kiosk of the present
- FIG. 10 a preferred embodiment of the present invention is shown generally at 10.
- the present invention may incorporate other software based programs about products and other relevant topics.
- a wide variety of industries and businesses may make effective use of the present invention. As just one example, health
- care provider facilities provide health related services to patients (i.e., customers) and may
- pharmacies include retail pharmacies, hospital pharmacies or shops, extended care facilities, doctor's offices, specialty clinics such as sports medicine clinics, cancer clinics, ophthalmology clinics, acute care or emergency clinics, obstetrics and gynecology clinics, occupational and
- a computer in the kiosk contains the
- the items in the electronic catalog may be stored in a database at the kiosk computer — for example, on a hard disk, a floppy disk, or a CD.
- the kiosk computer for example, on a hard disk, a floppy disk, or a CD.
- kiosk computer is equipped with a printer so a user may print information leaflets, obtain
- the kiosk computer may print reports regarding system usage, etc.
- the kiosk computer may be equipped
- network adapter or card
- cable or connector
- the kiosk 10 is shown with the front panel 14 open.
- the front panel 14 open.
- the panel 14 is preferably hinged or otherwise secured to the structure 16.
- the front panel 14 and structure 16 may be constructed of 16 gauge metal panels, welded together and painted,
- the same components may be made from plastic or a combination of metal and plastic construction.
- the front panel 14 conceals most of the components of the present invention, within the structure 16.
- a monitor 20 is preferably secured to a metal plate 21.
- the plate 21 is preferably fastened to a ledge 19 within the structure 16. In this
- the monitor 20 is readily removable from the structure for ease of replacement and repair.
- the monitor 20 is preferably a CRT monitor that may be purchased from Magnavox or any of a number of other monitor manufacturers.
- a touchscreen 22 is secured to the face of the monitor by fasteners or other suitable means (for example, velcro strips around the perimeter of the monitor and touchscreen).
- fasteners or other suitable means for example, velcro strips around the perimeter of the monitor and touchscreen.
- a fully functional keyboard 24 may also be provided with the unit 10, and stored in a compartment 26 below the monitor 20 and behind the front panel 14. Any
- the kiosk 10 also preferably includes a CD Rom drive 28, a diskette drive 30, a
- processor 32 for executing instructions stored in main memory 22
- modem 33 for converting sound signals into digital signals.
- sound card 35 for converting sound signals into digital signals.
- microphone 37 for converting sound signals into digital signals.
- hard drive 31 for converting sound signals into digital signals.
- processor preferred at the present time is a Pentium® 133.
- CD133 processor preferred at the present time.
- Audio speakers 34 may be included in the kiosk 10. In a
- the speakers were 3 inch, 25 ohm, 1 watt speakers readily available
- a printer mechanism 36 resides within the structure 16 to provide a user with printed
- a printer mechanism was purchased from Telpar in Houston, Texas, model number SP2021 (with paper roll and cutter). The print head,
- controller board, power supply, and rolled paper feed fit within the structure 16 preferably
- a UPC reader or scanner 50 may be provided with the present invention. Ideally the scanner 50 should reside on the structure 16 somewhere in close proximity to the monitor 20. Products 60 on shelf units 62 mounted to one or more sides of the structure 16, may be removed from the shelf unit 62 and scanned with the scanner 50. UPC bar codes are routinely provided by manufacturers on their product packaging. Once the UPC scanner 50
- scanner 50 is electronically connected to the processor 32 which controls the display on the monitor 20.
- customers may be given a card having a bar code thereon to be scanned by the scanner 50 to identify the customer electronically and
- customer activity at the kiosk 10 e.g., product purchases, health tips, insurance
- Bar code developed information may be displayed at the kiosk 10
- monitor 20 through a Windows® interface such as Windows 3J 1.
- Windows® interface such as Windows 3J 1.
- the UPC scanner 50 is adapted to connect with the processor, such as a keyboard
- a magnetic stripe reader 70 may also be provided with the structure 16 and is
- the magnetic stripe reader 70 may be used to read
- magnetic stripe reader model MR4 was provided by
- the printer 36 may be adapted to provide a printed paper receipt to a customer upon payment for products purchased.
- the magnetic stripe reader 70 may be electronically connected to the processor 32 in much the same manner as stated above with respect to the UPC scanner 50.
- the printer 36 is preferably placed on a sliding shelf 39 which enables the printer to be removed from the structure 16 for repair or for replacing a paper roll (which may weigh in excess of 20 pounds).
- a paper roll which may weigh in excess of 20 pounds.
- platypus lips 41 and a metal spring biased tongue 43 may be installed to help prevent paper jams while allowing for ease of printed paper collection by a user.
- FIG 7 there is shown just one schematic representation of a system implementation of a plurality of kiosks of the present invention.
- many kiosks 10 may be connected to a remote computer processor 68 through any one of several well known communication systems.
- the remote computer 68 may be any one of several well known communication systems.
- the remote computer 68 may be any one of several well known communication systems.
- the remote computer 68 may be any one of several well known communication systems.
- the remote computer 68 may be
- the remote computer 68 may also be in communication with the kiosks 10 through a wide area network
- the kiosks 10 may be controlled to a greater or lesser extent by the remote
- remote computer site may broadcast a speech or conduct a question/answer session with
- remote computer 68 may be a two way (audio/video) link with respect to both the remote
- TCP/IP protocol may be used in conjunction with standard telephone lines and commercially available modems for implementing communication between the remote computer
- the remote computer 68 may be merely remote in the sense that it is a few feet away from the kiosks 10 (such as is the case with a local area network) or the remote computer 68 may be several thousand miles away (such as is the case with a wide area network).
- the remote computer 68 may collect various information from each kiosk 10. For example,
- customer interaction data may be collected which shows popular and unpopular
- the remote computer 68 may also collect information concerning the number and type of coupons issued by each kiosk 10. Also, the remote computer 68 may collect
- the kiosks 10 may receive data from the remote computer 68.
- the kiosks 10 may receive program content changes, program
- control step changes, program bug fixes, as well as new material, new coupons, etc.
- Each kiosk 10 is preferably electronically identified by a unique identification
- the remote computer 68 Each time the remote computer 68 queries each kiosk, it receives the kiosk identification number. From this information the remote computer 68 knows the most
- the remote computer 68 determines new information
- Graphical and/or video programs may be run at the kiosk 10 through, for example, a programmed compact disc running at the CD drive 28.
- Text programs to be run at the kiosk 10 may be programmed and stored at the hard drive 31 , for example, or at the diskette drive
- Figures 8-10 show example screen shots at a kiosk 10.
- the present invention may
- customer orders may be processed through an order management system.
- An order management system An order management
- system may be co-located at the kiosk computer, at a remote computer located at the facility, or at a remote computer located outside the facility such as at a distribution center.
- the order management system may be co- located with the electronic catalog interface program so that the local area network
- the kiosk computer In this embodiment of the present invention, the kiosk computer
- the kiosk computer may
- the application programs may include an electronic catalog interface program (for an end-user to interact with the electronic catalog), a touchscreen calibration program for maintaining the touchscreen, a report generation program for printing system
- a leaflet header modification program for changing the message that appears on the headers of information leaflets that may be printed at the kiosk
- a setup/view swapfile program for maintaining a file that contains customer order information.
- an order management system may be resident on the kiosk computer.
- the application program that executes on the order management system executes on the order management system
- the order management system may thus be implemented on an IBM or IBM-compatible personal computer.
- the order management system preferably, contains a primary set of features such as providing for retrieval of orders from a kiosk computer, review, and editing
- the order management system has a database containing product and
- Purchase orders may then be generated from items in the database by entering item identifiers and quantities in fields on an order entry form.
- a purchase history is kept that may assist the facility in future purchasing
- the system may calculate an average weekly usage (AWU) for a particular item so the facility may order a quantity consistent with the AWU.
- AUA average weekly usage
- Customer orders may be transferred from the kiosk computer to the order
- management system application are resident on the same computer, a single, resident file may be used to transfer information (e.g., customer order information) between the applications.
- information e.g., customer order information
- customer orders may be transferred
- customers orders are stored in an ASCII file format on the hard disk of the kiosk computer.
- the customer orders may enter additional information about the customer.
- a customer orders may enter additional information about the customer.
- a customer orders may enter additional information about the customer.
- this information is entered by a facility employee as it may be difficult and time-consuming for a
- the information may be entered quickly by a facility employee using a keyboard
- a customer interacts with an electronic catalog via a
- the touchscreen interface to a kiosk computer located at a facility.
- the catalog contains items from a large number of vendors thereby
- the electronic catalog is comprised of hierarchical menus from which the user makes selections.
- a user interacts with the touchscreen interface to the electronic
- buttons i.e., icons
- top-level categories include “Medication Guide” or “Diseases & Illnesses.” Instructions on the screen may ask the user to "Touch a category of interest.” Selection of a top-level category may result in the presentation of additional category buttons from which the user may choose. Alternatively, a user may enter selection criteria
- the electronic catalog searches for items meeting the search criteria and displays the results to the user.
- the categories may be
- the user may be prompted to respond to specific queries to locate items. Categories from which the user may choose are presented until
- User options may include ordering the
- the user's response is read next.
- the user may either order the requested item (e.g., by selecting an item
- Order Product icon or continue perusing the pages of item information. If the user chooses not to order an item, the user may continue perusing items or review additional product categories.
- the customer may be prompted for additional information to complete the order. For example, the customer may be asked to provide a quantity for the order. A quantity, description, and price for each item may be displayed. Preferably, the user may select any of the items listed on the page to remove it
- the user may submit or acknowledge the order by selecting the "Submit Order" icon. After the customer order has been transmitted to or otherwise retrieved by the order
- the customer may make arrangements to pay for the ordered item(s).
- the pharmacist or cashier may first access the order and review it with the customer and
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Cash Registers Or Receiving Machines (AREA)
Abstract
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU80718/98A AU8071898A (en) | 1997-06-13 | 1998-06-12 | Kiosk information and purchase system |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US87475197A | 1997-06-13 | 1997-06-13 | |
US08/874,751 | 1997-06-13 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO1998057295A1 true WO1998057295A1 (fr) | 1998-12-17 |
Family
ID=25364493
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US1998/012364 WO1998057295A1 (fr) | 1997-06-13 | 1998-06-12 | Systeme d'informations et d'achat par l'intermediaire de kiosques |
Country Status (2)
Country | Link |
---|---|
AU (1) | AU8071898A (fr) |
WO (1) | WO1998057295A1 (fr) |
Cited By (15)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2001073576A1 (fr) * | 2000-03-31 | 2001-10-04 | A.G.T. Servicios, Sccl | Dispositif de distribution d'informations a un utilisateur et son procede correspondant |
DE10040752A1 (de) * | 2000-08-19 | 2002-03-14 | Lithander Per Edvad | Warenhaus mit einer zentralen Warenausgabe |
SG87062A1 (en) * | 1999-11-12 | 2002-03-19 | Internat Singapore Pte Ltd Soc | Multi-functional kiosk |
WO2002025602A1 (fr) * | 2000-09-22 | 2002-03-28 | E-Z Managing Srl | Machine autonome de vente de marchandises et de services et procede d'utilisation associe |
WO2003005146A3 (fr) * | 2001-07-06 | 2004-06-24 | Giulio Dorrucci | Systeme d'information et de publicite |
EP1571605A1 (fr) * | 2004-03-05 | 2005-09-07 | Triamun AG | Méthode et appareil de distribution automatique de produits |
US6959286B2 (en) | 1997-10-27 | 2005-10-25 | Ipf, Inc. | Method and system for searching a dynamically updated database of UPN/TM/PD and URL data links |
US6961712B1 (en) | 1996-10-25 | 2005-11-01 | Ipf, Inc. | Consumer product information request (CPIR) enabling servlets and web-based consumer product information catalogs employing the same |
US6961713B2 (en) | 1996-10-25 | 2005-11-01 | Ipf, Inc. | Internet-based method of and system for enabling communication of consumer product information between vendors and consumers in a stream of commerce, using vendor created and managed upn/tm/pd/url data links |
US7089199B2 (en) | 1997-10-27 | 2006-08-08 | Metrologic Instruments, Inc. | System for and method of managing and delivering manufacturer-specified consumer product information to consumers in the marketplace |
US7430528B2 (en) | 1996-10-25 | 2008-09-30 | Ipf, Inc. | Internet-based system for managing and delivering consumer product information to consumers along points of presence along the world wide web (WWW), using consumer product information (CPI) requesting and graphical user interface (GUI) displaying subsystems, driven by server-side components embodying universal product numbers (UPNS) and driven by UPN/URL links managed by product manufacturer team members and/or their agents |
US7494414B2 (en) | 2003-09-12 | 2009-02-24 | Igt | Gaming device having a card management system for the management of circulating data cards |
US7516094B2 (en) | 1996-10-25 | 2009-04-07 | Ipf, Inc. | Internet-based system for managing and delivering consumer product information to consumers at web-based retailer store sites on the world wide web (WWW), using consumer product information (CPI) requesting and graphical user interface (GUI) display subsystems, driven by server-side components embodying universal product numbers (UPNs) and driven by UPN/URL links managed by product manufacturer team members and/or their agents |
USD747190S1 (en) | 2012-08-03 | 2016-01-12 | Insurance Lounge Franchise Company, Inc. | Display box |
USD809381S1 (en) | 2014-12-29 | 2018-02-06 | Insurance Lounge, Inc. | Display box |
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- 1998-06-12 WO PCT/US1998/012364 patent/WO1998057295A1/fr active Application Filing
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Cited By (18)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7441710B2 (en) | 1996-10-25 | 2008-10-28 | Ipf, Inc. | System and method for finding and serving consumer product related information to consumers using internet-based information servers and clients |
US7516094B2 (en) | 1996-10-25 | 2009-04-07 | Ipf, Inc. | Internet-based system for managing and delivering consumer product information to consumers at web-based retailer store sites on the world wide web (WWW), using consumer product information (CPI) requesting and graphical user interface (GUI) display subsystems, driven by server-side components embodying universal product numbers (UPNs) and driven by UPN/URL links managed by product manufacturer team members and/or their agents |
US6961712B1 (en) | 1996-10-25 | 2005-11-01 | Ipf, Inc. | Consumer product information request (CPIR) enabling servlets and web-based consumer product information catalogs employing the same |
US7533040B2 (en) | 1996-10-25 | 2009-05-12 | Ipf, Inc. | Internet-based system for managing and delivering consumer product information at points along the world wide web using consumer product information (CPI) requesting and graphical user interface (GUI) displaying subsystems driven by server-side components and managed by consumer product manufacturers and/or authorized parties |
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SG87062A1 (en) * | 1999-11-12 | 2002-03-19 | Internat Singapore Pte Ltd Soc | Multi-functional kiosk |
ES2164598A1 (es) * | 2000-03-31 | 2002-02-16 | T Servicios Sccl Ag | Dispositivo de suministro de informacion a un usuario y procedimiento correspondiente. |
WO2001073576A1 (fr) * | 2000-03-31 | 2001-10-04 | A.G.T. Servicios, Sccl | Dispositif de distribution d'informations a un utilisateur et son procede correspondant |
DE10040752A1 (de) * | 2000-08-19 | 2002-03-14 | Lithander Per Edvad | Warenhaus mit einer zentralen Warenausgabe |
WO2002025602A1 (fr) * | 2000-09-22 | 2002-03-28 | E-Z Managing Srl | Machine autonome de vente de marchandises et de services et procede d'utilisation associe |
WO2003005146A3 (fr) * | 2001-07-06 | 2004-06-24 | Giulio Dorrucci | Systeme d'information et de publicite |
US7494414B2 (en) | 2003-09-12 | 2009-02-24 | Igt | Gaming device having a card management system for the management of circulating data cards |
EP1571605A1 (fr) * | 2004-03-05 | 2005-09-07 | Triamun AG | Méthode et appareil de distribution automatique de produits |
USD747190S1 (en) | 2012-08-03 | 2016-01-12 | Insurance Lounge Franchise Company, Inc. | Display box |
USD809381S1 (en) | 2014-12-29 | 2018-02-06 | Insurance Lounge, Inc. | Display box |
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