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WO1997013229A1 - Systemes et procedes d'evaluation des performances d'employes affectes a des postes de points de vente, avec classification par couleurs - Google Patents

Systemes et procedes d'evaluation des performances d'employes affectes a des postes de points de vente, avec classification par couleurs Download PDF

Info

Publication number
WO1997013229A1
WO1997013229A1 PCT/US1996/016016 US9616016W WO9713229A1 WO 1997013229 A1 WO1997013229 A1 WO 1997013229A1 US 9616016 W US9616016 W US 9616016W WO 9713229 A1 WO9713229 A1 WO 9713229A1
Authority
WO
WIPO (PCT)
Prior art keywords
display
clerks
screen
display characteristics
practiced
Prior art date
Application number
PCT/US1996/016016
Other languages
English (en)
Inventor
Graham Martyn Green
Original Assignee
Sensormatic Electronics Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sensormatic Electronics Corporation filed Critical Sensormatic Electronics Corporation
Priority to CA002231731A priority Critical patent/CA2231731A1/fr
Priority to JP9514504A priority patent/JPH11513514A/ja
Priority to AU73930/96A priority patent/AU703026B2/en
Priority to BR9610809A priority patent/BR9610809A/pt
Priority to EP96936228A priority patent/EP0868708A1/fr
Publication of WO1997013229A1 publication Critical patent/WO1997013229A1/fr

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/0018—Constructional details, e.g. of drawer, printing means, input means
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
    • G06F11/324—Display of status information
    • G06F11/328—Computer systems status display

Definitions

  • This invention relates generally to so-called "POS" (Point of Sale) systems, such as are found in retail facilities, and pertains more particularly to clerk performance evaluation systems and methods for use in connection with POS stations.
  • POS Point of Sale
  • Transaction information is typically transmitted from each POS station to a parent level computer for storing the same for inventory and clerk critique purposes.
  • the critique parameters implemented by a supervisory person assigned to this purpose at the parent level computer, include such concerns as the facility may have for efficiency of the clerk, attributable to low transactional volume with time, clerk fraud, etc.
  • the present invention has as its primary object the provision of enhanced systems and methods for clerk evaluation in plural station POS arrangements.
  • a more particular object of the invention is to afford an evaluator at the host computer more efficiency by permitting levels of categorization and concurrency in POS station clerk evaluation.
  • the invention provides a method for use in evaluating performance of participating POS station clerks comprising the steps of categorizing the POS station clerks into groups in accordance with various categorizing criteria, selecting visible display characteristics specific to each of the categories, providing a display of all participating POS station clerks per their different identities, conforming the display to evidence the selected visible display characteristics, storing transaction information from all participating POS stations with clerk identities, and displaying transaction information through user interaction with the conformed display.
  • the clerk identities may comprise their respective names and the first, unconformed display is on a screen of a tabular presentation of the clerks' names at the evaluation level.
  • the display includes also a display of a plurality of colors, assignable to the clerks' names by selecting colors and causing the clerks' names to be displayed against the color as a background for the names.
  • One categorization practice might be to categorize clerks on the basis of their years of experience, in which case, the display conforming step would, e.g., assign the color red to clerks with ten or more years of experience, the color gray to those with five or more years of experience, the color blue to those with less than one year of experience, etc.
  • the display conforming step would so assign the colors, evidently to more than one clerk as the categorization requires.
  • the color assignments would be cross-correlated with the clerks' identification in a digital storage lookup table, as would the respective clerks' performance information.
  • the evaluator then interacts with the conformed display on a color base, i.e., to inspect performance of ten year employees, the evaluator simply selects red display areas from the conformed display.
  • Another base for categorization would be clerk fraud.
  • the respective gradations of propensity to fraud per I clerks may be likewise color-coordinated in the conformed display.
  • To inspect the performance of a group of clerks having high fraud propensity would call for the evaluator to interact with the conformed display in respect only of the color assigned to the high clerk fraud propensity grouping.
  • Fig. 1 is a functional block diagram of a system in accordance with the invention.
  • Fig. 2 is a flowchart of a method implemented by the Fig. 1 system in accordance with the invention.
  • Fig. 3 is a showing of a video screen presentation in accordance with the invention. Detailed Description of Preferred Practices and Embodiments
  • system 10 includes a POS level 12, having a plurality of POS stations, shown as POS STAl, POS STA2, POS STA3 and POS STAN.
  • POS STAl a plurality of POS stations
  • POS STA2 a plurality of POS stations
  • POS STA3 a plurality of POS stations
  • POS STAN a plurality of POS stations
  • Parent computer level 14 includes CLERK ID AND DATA MEMORY 24, CPU 26, display unit 28, DISPLAY CONFORMER 30 and DISPLAY DRIVER 32.
  • Memory 24 is selectively read by CPU 26 by control CPU input furnished on lines 34 and furnishes clerk identification (ID) data to CPU 26 over lines 36 and POS transaction data to CPU 26 over lines 38.
  • CPU 26 controls display conformer 30 by input thereto on lines 40 and controls display driver 32 by input thereto on lines 42.
  • Display conformer 30 provides input to display driver 32 over lines 44 and display driver 32 provides input to display unit 28 over lines 46.
  • Display unit 28 has an upper, horizontal display section 50, which is shown as including individual display parts A, B, C, D, E, F and G, and has a lower, vertical display section 52, which is shown as including individual display parts CLERK l, CLERK 2, CLERK 3 and CLERK N.
  • CPU 26 undertakes outset set up activity in presenting diverse colors in display parts A-G of display section 50 and maintains such display throughout system activity. In this respect, the CPU accordingly provides video and color signals to display driver 32 which accordingly controls display section 50 by signals continuously furnished over lines 46.
  • CPU 26 directs the POS stations to transmit clerk identification and transaction information to memory 24 and the memory stores the transaction information cross-correlated with the clerk identification information.
  • CPU 26 first reads the identification information from the memory and presents the same in display section 52, again by signals furnished from display driver 32 over lines 46. While but four participating POS stations are shown, the system looks to scrolling as desired for showing additional POS stations.
  • Operator or user interaction with display sections 50 and 52 involves use of an icon, e.g., a displayed paintbrush, which is movable by arrow keys or a mouse, into selected registry with any of colors A-G, whereupon an ENTER or double-mouse-click informs CPU 26 of user color choice. Assuming the choice to be the color corresponding to color C, the CPU takes the color C to be the immediately operative color for display conformance and so advises display conformer by ..nput over lines 40. The CPU thereupon awaits clerk assignment by the user to the selected color. The user now moves the icon into registry with one or more of the displayed clerks, as desired, which are to be categorized with the color C.
  • an icon e.g., a displayed paintbrush, which is movable by arrow keys or a mouse
  • CPU 26 Assuming the user to so designate CLERK 1 AND CLERK 3, the CPU is so informed, again by moving the icon into registry with these display areas and an ENTER or double-mouse-click informs CPU 26 of user of the user designations. CPU 26 accordingly further advises display conformer 30 of the display locations of display section 52 which are involved and the display conformer accordingly directs display driver 32 to "paint" CLERK 1 and CLERK 3 with the color C. Other color assignments are likewise made for the remaining participating POS stations.
  • CPU 26 thereafter responds to further icon movement to any given area of display section 52 and, e.g. , single-mouse- clicking on the given area, to provide a display, in substitution for that of Fig. 1, of all POS transactional information relating to participating clerks having color assignments common with that of the given area.
  • the Fig. 1 display may remain in place and a suitable printout may be made of such transactional information and clerk identities for the color category.
  • step Sl CATEGORIZE POS CLERKS INTO GROUPS IN ACCORDANCE WITH CATEGORIZING CRITERIA
  • step S2 SELECT VISIBLE DISPLAY CHARACTERISTICS SPECIFIC TO EACH OF THE CATEGORIES
  • step S3 which is practiced prior to steps Sl and S2,
  • the CPU provides the outset and continuous display of clerk participants with respective identifications.
  • step S4 CONFORM DISPLAY TO EVIDENCE SELECTED VISIBLE DISPLAY CHARACTERISTICS, the CPU operates display conformer 30, as above described, providing it with color and area definitions.
  • Step S5 STORE TRANSACTION INFORMATION FROM PARTICIPATING POS CLERKS CROSS-CORRELATED WITH IDENTIFYING INDICIA, is likewise practiced as an outset step, prior to steps Sl, S2 and S4.
  • step S6 DISPLAY POS TRANSACTION INFORMATION THROUGH USER INTERACTION WITH CONFORMED DISPLAY
  • the CPU effects the above-noted display (or printing) in accordance with user single-mouse-clicking on any given display area with resulting display or printing of transaction information specific to POS clerks in the selected color category.
  • Fig. 3 shows a video screen presentation of the invention wherein the clerks are identified by operator name, operator number and assigned color.
  • the invention contemplates that the available colors be depicted as paint cans above the Fig. 3 display, and that the icon, during color selection and clerk categorization, is a paintbrush (not shown) and that the selected paint can will tip toward the user and spill an amount of the color thereof onto the paint brush, and that the paint-filled brush will then be moved into registry with the displayed clerks to paint them as desired.

Landscapes

  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • User Interface Of Digital Computer (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Eye Examination Apparatus (AREA)
  • Package Frames And Binding Bands (AREA)
  • Spectrometry And Color Measurement (AREA)
  • Time Recorders, Dirve Recorders, Access Control (AREA)

Abstract

La présente invention a pour objet un procédé servant à évaluer les performances d'employés affectés à des postes de points de vente et participant à cette opération (16-22). Ledit procédé consiste à classer les employés par catégories répondant à divers critères de classement, à sélectionner des caractéristiques d'affichage (50) propres à chaque catégorie, à afficher tous les employés affectés à des postes de points de vente et participant à l'opération (52) selon leurs différentes identités, à rendre conforme l'affichage (30) pour mettre en valeur les caractéristiques d'affichage sélectionnées, à stocker les informations transactionnelles provenant de tous les employés en question, en même temps que leur identité, et à afficher les informations transactionnelles par interaction de l'usager avec l'affichage rendu conforme.
PCT/US1996/016016 1995-10-06 1996-10-04 Systemes et procedes d'evaluation des performances d'employes affectes a des postes de points de vente, avec classification par couleurs WO1997013229A1 (fr)

Priority Applications (5)

Application Number Priority Date Filing Date Title
CA002231731A CA2231731A1 (fr) 1995-10-06 1996-10-04 Systemes et procedes d'evaluation des performances d'employes affectes a des postes de points de vente, avec classification par couleurs
JP9514504A JPH11513514A (ja) 1995-10-06 1996-10-04 色分類されたｐｏｓステーション店員業務評価装置および方法
AU73930/96A AU703026B2 (en) 1995-10-06 1996-10-04 Color-categorized pos station clerk performance evaluation systems and methods
BR9610809A BR9610809A (pt) 1995-10-06 1996-10-04 Sistemas e métodos de avaliação de performance de caixa em estação de pos categorizadas por cores
EP96936228A EP0868708A1 (fr) 1995-10-06 1996-10-04 Systemes et procedes d'evaluation des performances d'employes affectes a des postes de points de vente, avec classification par couleurs

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB9520463A GB9520463D0 (en) 1995-10-06 1995-10-06 Color-categorized POS station clerk performance evaluation systems and methods
GB9520463.2 1995-10-06

Publications (1)

Publication Number Publication Date
WO1997013229A1 true WO1997013229A1 (fr) 1997-04-10

Family

ID=10781905

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1996/016016 WO1997013229A1 (fr) 1995-10-06 1996-10-04 Systemes et procedes d'evaluation des performances d'employes affectes a des postes de points de vente, avec classification par couleurs

Country Status (8)

Country Link
EP (1) EP0868708A1 (fr)
JP (1) JPH11513514A (fr)
AR (1) AR003813A1 (fr)
AU (1) AU703026B2 (fr)
BR (1) BR9610809A (fr)
CA (1) CA2231731A1 (fr)
GB (2) GB9520463D0 (fr)
WO (1) WO1997013229A1 (fr)

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100308896B1 (ko) * 1999-04-30 2001-09-26 윤종용 금전 등록기의 점원 근무 시간 관리 방법
US6970810B1 (en) * 2000-07-31 2005-11-29 Ncr Corporation Method and apparatus for storing retail performance metrics
US7093748B1 (en) * 2000-07-31 2006-08-22 Ncr Corporation Method and apparatus for tracking retail performance metrics during a transaction at a point of sale station
WO2008075367A1 (fr) * 2006-12-21 2008-06-26 Vision M.M.M. Systèmes et procédés pour fournir un commentaire sur les performances concurrentielles pour motiver des employés sur un point de vente
US7483842B1 (en) * 2001-02-21 2009-01-27 The Yacobian Group System and method for determining recommended action based on measuring and analyzing store and employee data
US20090043621A1 (en) * 2007-08-09 2009-02-12 David Kershaw System and Method of Team Performance Management Software
US20150127431A1 (en) * 2013-11-05 2015-05-07 Wal-Mart Stores, Inc. Performance Evaluation System for Stores

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7571116B1 (en) 1997-05-09 2009-08-04 Symbol Technologies, Inc. System for consumer-transaction information that follows the consumer
EP1185945A2 (fr) * 1999-06-04 2002-03-13 Receiptcity.com, Inc. Chambre forte protegee sur internet pour re us, documents juridiques et commerce du consommateur
US6857567B2 (en) 2000-10-17 2005-02-22 Psc Scanning, Inc. System and method for training and monitoring data reader operators
US6910697B2 (en) 2000-12-15 2005-06-28 Symbol Technologies, Inc. Shopping cart that enables self-checkout
US7222086B2 (en) * 2001-05-02 2007-05-22 Ncr Corp. Systems and methods for providing performance feedback to a cashier at a point-of-sale terminal
JP5684936B1 (ja) * 2014-06-09 2015-03-18 株式会社アポロ 評価装置、評価プログラム、及びｐｏｓシステム

Citations (3)

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Publication number Priority date Publication date Assignee Title
US5256863A (en) * 1991-11-05 1993-10-26 Comark Technologies, Inc. In-store universal control system
US5454104A (en) * 1993-02-25 1995-09-26 Steidlmayer Software, Inc. Financial data event flow analysis system with study conductor display
US5510979A (en) * 1991-07-30 1996-04-23 Restaurant Technology, Inc. Data processing system and method for retail stores

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS61216084A (ja) * 1985-03-22 1986-09-25 Hitachi Ltd 役席検証方式

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5510979A (en) * 1991-07-30 1996-04-23 Restaurant Technology, Inc. Data processing system and method for retail stores
US5256863A (en) * 1991-11-05 1993-10-26 Comark Technologies, Inc. In-store universal control system
US5454104A (en) * 1993-02-25 1995-09-26 Steidlmayer Software, Inc. Financial data event flow analysis system with study conductor display

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100308896B1 (ko) * 1999-04-30 2001-09-26 윤종용 금전 등록기의 점원 근무 시간 관리 방법
US6970810B1 (en) * 2000-07-31 2005-11-29 Ncr Corporation Method and apparatus for storing retail performance metrics
US7093748B1 (en) * 2000-07-31 2006-08-22 Ncr Corporation Method and apparatus for tracking retail performance metrics during a transaction at a point of sale station
US7483842B1 (en) * 2001-02-21 2009-01-27 The Yacobian Group System and method for determining recommended action based on measuring and analyzing store and employee data
WO2008075367A1 (fr) * 2006-12-21 2008-06-26 Vision M.M.M. Systèmes et procédés pour fournir un commentaire sur les performances concurrentielles pour motiver des employés sur un point de vente
US20090043621A1 (en) * 2007-08-09 2009-02-12 David Kershaw System and Method of Team Performance Management Software
US20150127431A1 (en) * 2013-11-05 2015-05-07 Wal-Mart Stores, Inc. Performance Evaluation System for Stores

Also Published As

Publication number Publication date
BR9610809A (pt) 1999-07-13
AU703026B2 (en) 1999-03-11
GB2306025A (en) 1997-04-23
JPH11513514A (ja) 1999-11-16
EP0868708A1 (fr) 1998-10-07
GB9520463D0 (en) 1995-12-06
CA2231731A1 (fr) 1997-04-10
AU7393096A (en) 1997-04-28
AR003813A1 (es) 1999-09-09
GB9620548D0 (en) 1996-11-20

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