+

WO1996032801A1 - Systemes de communication - Google Patents

Systemes de communication Download PDF

Info

Publication number
WO1996032801A1
WO1996032801A1 PCT/GB1996/000904 GB9600904W WO9632801A1 WO 1996032801 A1 WO1996032801 A1 WO 1996032801A1 GB 9600904 W GB9600904 W GB 9600904W WO 9632801 A1 WO9632801 A1 WO 9632801A1
Authority
WO
WIPO (PCT)
Prior art keywords
message
telephony server
word
entry
messages
Prior art date
Application number
PCT/GB1996/000904
Other languages
English (en)
Inventor
Jeffrey Wilson
Original Assignee
Intellprop Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Intellprop Limited filed Critical Intellprop Limited
Priority to EP96910079A priority Critical patent/EP0820676A1/fr
Priority to AU53390/96A priority patent/AU5339096A/en
Publication of WO1996032801A1 publication Critical patent/WO1996032801A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords

Definitions

  • This invention relates to communication systems which can be used to send alphanumeric messages from a telephone terminal to a desired destination.
  • Known communication systems include selective call or paging systems which generally use automatic means for sending tone or numeric messages to a receiver and manual means to send alphanumeric messages to an alphanumeric receiver.
  • some systems exist which allow letter input from an ordinary MF (multi- frequency) telephone using a predefined alphanumeric code.
  • numeric and alphanumeric pagers In one known paging system, automated services exist for numeric and alphanumeric pagers that work as follows. If a subscriber wishes a numeric pager user to telephone them, they dial a telephone number consisting of a predefined prefix followed by the number of the required pager. Upon answer they then press the star key twice. As the system captures the caller's calling line identity, their telephone number is then transmitted to the numeric pager. This is a very fast and effective means of transmitting the caller's telephone number, but does not allow specific numeric or alphanumeric messages to be sent.
  • British Telecom operates a paging bureau which allows alphanumeric messages to be sent to any alphanumeric pager.
  • This service provides for the caller to speak the required message to a bureau operator, who then enters the message via a keyboard for transmission to the requested pager.
  • the need to route all alphanumeric messages through a bureau operator leads to relatively high operating costs which are then reflected in the pager user's service charges.
  • pagers have been available on a subscription basis with calls to the service priced relatively cheaply.
  • a communication system comprising means for decoding alphanumeric messages entered by the use of telephone dialling means, and means for transmitting the alphanumeric messages to selected receivers having message displays, wherein the message decoding means comprises a telephony server operable to read back messages entered by the telephone dialling means for confirmation of correct entry.
  • an automatic telephony system consisting of a telephony server connected to the telephone network and also connected to a paging transmission system, wherein a caller wishing to send an alphanumeric paging message automatically to a pager can access the telephony server over the telephone network and in response to instructions and prompts, if these are required, can input codes for either complete messages, complete words including their cognate forms, or individual letters in order to send complete alphanumeric messages to a pager.
  • the telephony server provides a means of interacting in an effective manner with the caller and, in the preferred embodiment, the caller may select letters, words or phrases using MF signalling from the telephone keypad, with confirmation of input provided at the letter, word or phrase level as appropriate, in order to allow effective widespread use of automated alphanumeric paging.
  • the telephony server then transmits complete messages to the paging transmission system for onward transmission to the selected pager.
  • the numeric codes can be spoken by the caller if the system has limited speech recognition ability including recognition of numbers and a few words such as "star” and “hash”, and also possibly others such as "enter” and "help".
  • the present invention also provides an automated paging system comprising a telephony server connected to a public or private telephone network with means for interacting with a caller and providing spoken feedback using an efficient entry code system for words and/or letters and phrases.
  • the present invention further provides a telephony server with stored or created spoken words with storage of cognate forms that can be easily accessed and used to defme customised messages.
  • the present invention provides a record of all messages within a time period with means via the telephony server of accessing such messages.
  • the present invention provides an automated paging system as described above with means for predefining messages in advance in order to provide notification of events such as meetings, birthdays, anniversaries or the like.
  • the present invention provides an automated paging system as described above with a connection between the telephony server and a speech recognition means which may consist of automated equipment, human operators or a mixture in order to cost effectively allow limited vocabulary input.
  • the preferred automated paging system comprises a telephony server 10 connected to a paging transmission system 11 which can transmit to a multiplicity of pagers including a specific pager 12.
  • the telephony server 10 is accessed from a telephone 13 via a telephone network 14.
  • the telephony server 10 may, for example, be a Telsis Hi-Call, particular features of which are described in International Patent Application Publication No.
  • VSE voice services equipment
  • Other terms include voice response system (VRS) or interactive voice response (IVR) equipment.
  • a caller wishing to send an alphanumeric message to the pager 12 would dial from the telephone 13 a telephone number that can be one or more predefined numbers or a telephone number related in some way to the pager number.
  • a predefined pager will be selected based on some other information, which may be the caller's telephone number or other data, or at some time during the interaction between the caller and the telephony server the pager number will be entered.
  • the telephony server 10 will answer the call routed via the telephone network 14 and interact with the caller in order to accept in a manner acceptable for widespread use the input of alphanumeric messages for onward transmission via the paging transmission system 11 to the pager 12.
  • the telephony server 10 preferably includes a stored list of letters, words (including personal names) and/or phrases for reading back to the caller, and also means for correlating numerical codes input by the caller with letters, words, and/or phrases, by means of which the equipment is able to decode messages entered by the use of a telephone dialling means, such as a telephone keypad, and to read back the entered messages for confirmation of correct entry.
  • a telephone dialling means such as a telephone keypad
  • the vocabulary, letter and/or phrase list store 17 includes a list of text words, letters and/or phrases to be recognised by the system, and also a translation table for translating series of number key inputs from a telephone into text words, letters and/or phrases.
  • the speech output means 18 has the ability to provide voice- processed speech output of the words, letters and/or phrases in the store 17, as well as of individual numbers, in a manner known to those skilled in the art.
  • the telephony server 10 has the ability to interact with the caller and the ability from pre-stored or generated data to speak back the phrase, word or letter entered, in the case of letter entry to speak back the word input, and in the case of phrase or word input to speak back the phrase entered. If a word is input by means of letter entry and that word is in the spoken dictionary, then it will be spoken back as a word; otherwise it will be spelt using the input letters. In all cases, the complete message is read back to the caller before transmission is confirmed.
  • the telephony server 10 in a particular embodiment contains, in the speech output means 18, spoken forms of all letters and predefined words and phrases in neutral and* stressed form in order that effective feedback can be provided, as human communication relies on interactivity for its effectiveness.
  • approximately 1,000 codes are used to define letters, words and phrases for use by a caller.
  • the general format of use provides for entry of a word, letter or phrase, using a numeric code followed by star.
  • the numeric code is recognised by the translation table in the store 17 and converted into word, letter or phrase form.
  • a particular feature of this technique is that the system allows simple input of the cognate form of words by stepping through the available set.
  • the telephony server 10 stores or generates all available cognate forms and this provides an effective means of simply customising messages.
  • the system may also provide for a large number of first names to be stored so that these can be accessed and used as required.
  • a message is sent as a sequence of words and every time the star key is depressed the word or its cognate form, if available, is spoken to the caller.
  • the complete message is read back to the caller for final confirmation before transmission to the pager 12 via the paging transmission system 11, and in the event that the word is not present as a unit or cannot be created at the word level, it would be spelt out.
  • the telephony server 10 may include, instead of or in addition to the stored list of words constituting the spoken dictionary, means for generating words from pre-stored rules. In that case, only words not capable of being generated automatically will need to be spelt out.
  • the message (or part thereof) read back by the telephony server 10 will be in a different form to that entered.
  • the message includes time or date information.
  • Time information may, for example, be conveniently entered by a four digit code, corresponding to the time expressed in 24 hour format, followed by a star; when read back, however, the time may be expressed in a.m./p.m. form.
  • date information may be entered by a six digit code, corresponding to the date expressed in day /month/year form (in the order preferred by the country in question); when read back, however, the date may be specified by mentioning the name of the month and the complete year.
  • phrase constructions such as occur in French when words such as "que” and "il” together form “qu'il”.
  • a possible form of entry in that case could involve entering the words separately, whereupon the system would recognise the combination from its set of rules and speak back "qu'il”.
  • the system can be used for the immediate transmission of messages
  • the addition of a database 15 allows reminder services to be offered as well.
  • the user could enter date/time dependent reminders via the telephony server 10 to the database 15, for example providing notification of meetings, birthdays, anniversaries and the like; when the entered date/ time matches the current date/time, the appropriate reminder will be sent from the database 15 via the telephony server 10 and the transmission system 11, or alternatively direct from the database 15 to the transmission system 11, to the required pager, which can be either the user's own pager or one belonging to a third party.
  • the system can also be applied to the provision of contact services.
  • a facility can be provided by the telephony server 10 to hold the call (for example, for a predetermined time) whereupon the pager user can telephone the system and be linked up with the caller.
  • the system can incorporate a help facility whereby the telephony server 10 can provide information on particular codes. For example, a characteristic code can be used to invoke the help mode which would be available at different levels. If, say, the caller wanted the code of a word beginning with the letter 'C', the caller would enter 03* (each letter having a numerical value representing its place in the alphabet), whereupon the telephony server 10 would provide a list of codes for words beginning with 'C'.
  • the caller may terminate reproduction of the list, once the required code had been given.
  • the system may just provide a spoken list of words which the caller can interrupt either by voice or by MF key input to select the required word.
  • a "nudge" facility can also be provided so that the chosen word can be found by nudging on the stopped position either upwards or downwards.
  • Equipment users may require the system to have protection against misuse of the system by generation of nuisance or obscene messages.
  • One or more of the following measures may be provided for this purpose.
  • the system may include call logging means such that a record of all entered messages is maintained. This is particularly useful where the incoming calls have calling line identification (CLI) so that the record of messages also identifies the calling telephone number.
  • CLI calling line identification
  • the system may include an unwanted word list in the telephony server 10 so that any attempt to enter an obscene (or otherwise objectionable) word in letter form would be identified and rejected by the system, this aspect constituting an unwanted word filter. Further, the system may include the ability to enable message entry in letter form only from telephone lines having CLI.
  • non-CLI callers would be able to input word and/or phrase messages, but not compose words in letter form.
  • This latter facility can be enhanced by restricting letter form message entry to CLI callers from telephones other than public payphones, where the telephone network provides the facility for these to be distinguished from other types of telephone. Still further, message entry could be restricted, either totally or at letter input level only, to callers having entered a correct PIN code.
  • either all forms of input or letter input may be restricted or monitored.
  • input may only be allowed when the caller has a correct PIN number, or alternatively letter input may only be allowed if the caller has the correct PIN number, or input may be restricted unless the calling party's CLI is available.
  • CLI may be provided for all phones including payphones, where available the calling party's category information may be used to restrict access from categories of telephone in order to allow effective monitoring of use and restrictions on the transmission of unwanted or malicious messages.
  • the system when fitted with an unwanted or obscene word filter could keep a record of attempts to send words that failed the filter checks and where available log calling party information. This is potentially an important aspect of the system, as the introduction of CLI in the fixed telephone network can significantly reduce the instance of malicious calls, and procedures to ensure the same quality of service in Calling Party Pays paging are therefore potentially important.
  • the telephone network 14 is a public network but it will be apparent that communication between the telephones and the telephony server 10 could in appropriate circumstances be provided by a PABX system instead or as well.
  • the telephony server 10 can be set up to deliver a personalised acknowledgement or greeting when a caller rings in to deliver a message for a particular user. This could be either by way of voice synthesis or could be a prerecorded message. Other types of voice interaction can also be provided by the telephony server 10. For example, if personnel within a company each carry a pager, and the caller does not know an individual's number, it could be possible for the caller to get the required information by specifying the company name, whereupon a list of numbers and associated personnel would be reproduced. This facility could also be available in a broader context to provide a "directory enquiries" type feature.
  • Table shows a list of possible codes for use in English language countries.
  • the codes could of course be modified and/or supplemented as desired.
  • similar lists of codes could be compiled for different languages.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Système de communication permettant l'introduction de messages alphanumériques par l'intermédiaire du clavier d'un téléphone (13) en vue de leur retransmission par un émetteur (11) vers un récepteur choisi (12) où ils sont affichés. Dans ce système, un serveur téléphonique (10) délivre une confirmation de l'introduction correcte d'un message en relisant le message entier, ou certaines parties du message, au correspondant qui a introduit le message. On peut introduire le message alphanumérique par l'intermédiaire du clavier à l'aide d'un système de codes numériques dans lequel des chiffres correspondent à des lettres, à des mots et/ou à des phrases, et le serveur téléphonique (10) décode et adapte le message avant la relecture de confirmation du message.
PCT/GB1996/000904 1995-04-13 1996-04-15 Systemes de communication WO1996032801A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP96910079A EP0820676A1 (fr) 1995-04-13 1996-04-15 Systemes de communication
AU53390/96A AU5339096A (en) 1995-04-13 1996-04-15 Communication systems

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB9507752.5 1995-04-13
GB9507752A GB2299884A (en) 1995-04-13 1995-04-13 Communication systems

Publications (1)

Publication Number Publication Date
WO1996032801A1 true WO1996032801A1 (fr) 1996-10-17

Family

ID=10773073

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB1996/000904 WO1996032801A1 (fr) 1995-04-13 1996-04-15 Systemes de communication

Country Status (4)

Country Link
EP (1) EP0820676A1 (fr)
AU (1) AU5339096A (fr)
GB (1) GB2299884A (fr)
WO (1) WO1996032801A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1558308B (zh) * 2004-01-30 2010-10-06 邓小玲 编码通信方法及所用终端

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
USRE43082E1 (en) 1998-12-10 2012-01-10 Eatoni Ergonomics, Inc. Touch-typable devices based on ambiguous codes and methods to design such devices
US7761175B2 (en) 2001-09-27 2010-07-20 Eatoni Ergonomics, Inc. Method and apparatus for discoverable input of symbols on a reduced keypad
EP1480429A1 (fr) * 2003-05-20 2004-11-24 Hewlett-Packard Development Company, L.P. Assistant vocal pour la transmission de messages textuels prédéfinis en utilisant une conversion de texte en parole
US8200865B2 (en) 2003-09-11 2012-06-12 Eatoni Ergonomics, Inc. Efficient method and apparatus for text entry based on trigger sequences

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4075426A (en) * 1976-03-12 1978-02-21 Harvey Mitchell Gould Parallel silent communicator
EP0318428A1 (fr) * 1987-11-27 1989-05-31 François Joseph Camperio Dispositif de communication
WO1991001604A1 (fr) * 1989-07-18 1991-02-07 At&E Corporation Interface de messages de recherche de personnes et procede d'extraction de messages manques
WO1994008420A1 (fr) * 1992-09-30 1994-04-14 Motorola, Inc. Systeme fiable de remise de messages
WO1995001038A1 (fr) * 1993-06-17 1995-01-05 Motorola, Inc. Systeme de recherche de personnes avec reconnaissance vocale

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2124419B (en) * 1982-05-31 1985-09-18 Nec Corp Radio paging apparatus

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4075426A (en) * 1976-03-12 1978-02-21 Harvey Mitchell Gould Parallel silent communicator
EP0318428A1 (fr) * 1987-11-27 1989-05-31 François Joseph Camperio Dispositif de communication
WO1991001604A1 (fr) * 1989-07-18 1991-02-07 At&E Corporation Interface de messages de recherche de personnes et procede d'extraction de messages manques
WO1994008420A1 (fr) * 1992-09-30 1994-04-14 Motorola, Inc. Systeme fiable de remise de messages
WO1995001038A1 (fr) * 1993-06-17 1995-01-05 Motorola, Inc. Systeme de recherche de personnes avec reconnaissance vocale

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
KAI SIWIAK: "ALPHA-NUMERIC DATA GENERATOR WITH DTMF INPUT AND VOICE FEEDBACK", MOTOROLA TECHNICAL DEVELOPMENTS, vol. 8, no. 1, October 1988 (1988-10-01), SCHAUMBURG, ILLINOIS US, pages 30 - 31, XP000098605 *

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1558308B (zh) * 2004-01-30 2010-10-06 邓小玲 编码通信方法及所用终端

Also Published As

Publication number Publication date
GB2299884A (en) 1996-10-16
GB9507752D0 (en) 1995-05-31
EP0820676A1 (fr) 1998-01-28
AU5339096A (en) 1996-10-30

Similar Documents

Publication Publication Date Title
US6668043B2 (en) Systems and methods for transmitting and receiving text data via a communication device
CN100359909C (zh) 用于呼叫应答的方法和系统
US5940475A (en) Telephone system integrated text based communication apparatus and system to enhance access for TDD and/or TTY devices
US6697473B2 (en) Automated personalized telephone management system
US6002749A (en) Telephone system integrated text based communication apparatus and systems to establish communication links to TDD and/or TTY devices and other telephone and text server systems
US6725256B1 (en) System and method for creating an e-mail usage record
US5787148A (en) Enhanced telecommunications relay service
US6430270B1 (en) Automatic conversational record
US20020118800A1 (en) Telecommunication systems and methods therefor
US6735286B1 (en) Telephone system integrated text based communication processes, apparatus and systems
US6449343B1 (en) System and method for creation and conversion of electronic mail messages for delivery to telephone recipients
US5933476A (en) TTY telephone display and related processes systems and apparatus
US6570969B1 (en) System and method for creating a call usage record
US7274779B2 (en) Telephone to telephone data passing system
EP1690412A1 (fr) Procede et dispositif de services de telecommunications
JPS59169262A (ja) メ−ルサ−ビス方式
US20040114743A1 (en) System and method for presenting caller identification logs
WO1996032801A1 (fr) Systemes de communication
CN100461810C (zh) 数字文本信息系统和方法
WO1998005154A1 (fr) Boite a lettres vocale pour messages de texte
GB2387737A (en) Voice message system incorporating text messaging and caller line identification
US20030129967A1 (en) Telecommunication method
WO2005053295A1 (fr) Procede et dispositif de services de telecommunications
GB2307822A (en) Text communication systems
US6909780B1 (en) Voice mail call out method and apparatus

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A1

Designated state(s): AU CA JP SG US

AL Designated countries for regional patents

Kind code of ref document: A1

Designated state(s): AT BE CH DE DK ES FI FR GB GR IE IT LU MC NL PT SE

DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
121 Ep: the epo has been informed by wipo that ep was designated in this application
WWE Wipo information: entry into national phase

Ref document number: 1996910079

Country of ref document: EP

WWP Wipo information: published in national office

Ref document number: 1996910079

Country of ref document: EP

NENP Non-entry into the national phase

Ref country code: CA

WWW Wipo information: withdrawn in national office

Ref document number: 1996910079

Country of ref document: EP

点击 这是indexloc提供的php浏览器服务，不要输入任何密码和下载