JP6528089B2 - Shopping history management system and shopping history management method - Google Patents

Description

  The present invention relates generally to a system for recording and managing goods purchased by customers, and more particularly to a system for recording articles purchased by customers in daily life and referring to information recorded according to the needs of the customers. .

  An electronic receipt that transmits receipt data to a mobile terminal (mobile phone, smart phone, etc.) owned by a customer instead of a receipt printed on a piece of paper issued by a POS (point of sales: point-of-sales information management) terminal of a store , Conventionally known. The electronic receipt has the advantage that the shop side can reduce the consumables of the receipt printer including the roll paper for printing, and has the advantage that the customer can easily manage the receipt data. By further developing this advantage, a system has been proposed in which a customer can carry out inventory control of purchased goods, calculation of food waste loss, etc. (see, for example, Patent Document 1).

  There is also disclosed an example in which a receipt management system provides services not only for customers but also for stores (see, for example, Patent Document 2).

Japanese Patent Application Publication No. 2016-162201 Japanese Patent Publication No. 2016-128954

  However, in the configurations described in Patent Document 1 and Patent Document 2, there is a problem that the consumption behavior (shopping history) is recorded in the purchased item management server or the receipt management system after the individual customer is specified. In Patent Document 1, "the storage unit 33 includes a member master 33a in which member information on each member is registered. The member information includes the member's name, age, and the unique member ID assigned to each member. It includes information such as the family structure etc. Here, the family structure includes the number of family members, the age of the family, the type of pets kept, etc. Further, in Patent Document 2, “The member management unit 11 registers as a member a buyer or a seller who is a user who uses a service as a member, and manages member information. The member management unit 11 purchases as information to be managed. User ID, seller ID, the communication address of the receipt issuing system 2, etc.].

  That is, in these systems, customer personal information and shopping history are stored in a relational manner. Even if security measures such as encryption are taken for the database, there is no guarantee that information leakage to a third party will never occur as is clear from the recent situation. In addition, even if there is no information leakage, the information “when, where, what, what can be bought by an identifiable individual” is in an empty state for the organization that operates the server. This "when, where, what you bought" is extremely sophisticated personally sensitive information, and the potential anxiety of the customer that this one institution holds is large.

  The present invention has been made in view of the above-mentioned circumstances, and keeps the advantage that the customer can record the items purchased by the customer and can refer to them as needed, with the sensitive information of "who, when, where, what was bought" The purpose is to provide a shopping history management system that is not owned by one organization.

A shopping history management system according to a first aspect of the present invention stores a shopping history management server that stores shopping history data of a product purchased by a customer in a store in association with first product identification information, and second product identification information A customer-held information terminal device to be stored, the information terminal device communicates with the shopping history management server, and is associated with the first item identification information corresponding to the second item identification information With reference to the shopping history data stored in the shopping history management server, the first commodity identification information and the second commodity identification information can be uniquely associated, and the shopping history data may be It is characterized in that it is customer non-specific information which can not specify a customer as an individual.

  In the shopping history management system according to the second aspect, in the first aspect, an arithmetic processing unit included in the information terminal device, and a shopping history management application stored in the information terminal device and executed by the arithmetic processing unit , And the shopping history management application communicates with the shopping history management server, and is stored in the shopping history management server in association with the first commodity identification information corresponding to the second commodity identification information. The shopping history data is referred to.

  In the shopping history management system according to the third aspect, in the first aspect, the first item identification information and the second item identification information are item identification codes read from an item wireless tag attached to the item. It is characterized by being.

  The shopping history management system according to the fourth aspect is the shopping history management system according to the third aspect, wherein the shopping history data is information other than the commodity identification code directly read from the commodity wireless tag, or the information read from the commodity wireless tag The shopping history management system according to claim 1, wherein the shopping history management system according to claim 1, wherein the shopping history management system includes information obtained indirectly based on the product identification code.

  The shopping history management system according to the fifth aspect is characterized in that, in the first aspect, the shopping history data includes information on the product updated by an event that occurs after the customer purchases the product. The shopping history management system according to claim 1.

According to a sixth aspect, in the third aspect, a customer wireless tag carried by the customer, which stores customer identification information for identifying the customer, the article wireless tag and the customer wireless tag, the article identification code, and further comprising a wireless reader-writer for reading the customer identification information, the customer and reading the product identification code from the product wireless tag, and the reading of the customer identification information from the customer radio tag, to handle the merchandise It is characterized in that it is performed in a series of operations according to

  A seventh aspect is characterized in that in the sixth aspect, the customer wireless tag is a wristband that the customer wraps around a wrist.

  According to an eighth aspect, in the sixth aspect, the wireless reader / writer is attached to a product shelf on which the product is displayed.

  A ninth aspect is according to the sixth aspect, further comprising: a store POS server that stores transaction information of the goods of the store; the goods identification code read by the wireless reader / writer and the customer identification information The information may be transmitted to the shop POS server as purchase information of the product by a customer and stored by the shop POS server.

  In a tenth aspect based on the ninth aspect, the shop POS server is connected to the shopping history management server via a network, and the shop POS server stores the transaction information stored in the shop POS server. And transmitting, to the shopping history management server, customer non-specific information which can not specify the customer as an individual.

A shopping history management method according to a first aspect of the present invention includes the steps of storing shopping history data of a product purchased by a customer in a store in association with first product identification information in a shopping history management server; Storing the second product identification information uniquely associated with the identification information in the information terminal apparatus owned by the customer, and the information terminal apparatus communicates with the shopping history management server to identify the second product identification Referencing the shopping history data stored in the shopping history management server in association with the first item identification information corresponding to the information, the shopping history data being a customer who can not identify the customer as an individual It is characterized by being nonspecific information.

  According to the present invention, a product purchased by a customer can be recorded and referred to as needed without having personally sensitive information held by one organization.

FIG. 1 is a schematic block diagram showing the entire configuration of the shopping history management system according to the first embodiment. FIG. 2 is a principal perspective block diagram of the shopping recognition system that is a part of the shopping history management system according to the first embodiment. FIG. 3A is a perspective view of a wireless reader / writer unit of the shopping history management system according to the first embodiment, and FIG. 3B is a cross-sectional view of the same. FIG. 4 is a flowchart for recognizing the shopping operation of the shopping history management system according to the first embodiment. 5A and 5B are perspective views of a wristband provided with a customer wireless tag of the shopping history management system according to the first embodiment. FIG. 6 is a plan view of a store illustrating a shopping flow line of the shopping history management system according to the first embodiment. FIG. 7 is a flow diagram for recognizing an illegal operation of the shopping history management system according to the first embodiment. FIG. 8A is a view showing incidental information of a wireless tag corresponding to shopping behavior (normal operation) of the shopping history management system according to the first embodiment, and FIG. 8B is shopping behavior (illegal activity of the shopping history management system according to the first embodiment). (Operation) is a diagram showing incidental information of the wireless tag corresponding to FIG. 9 is a cross-sectional view of a wireless reader / writer unit of the shopping history management system according to the first modification of the first embodiment. FIG. 10 is a flowchart for recognizing the shopping operation of the shopping history management system according to the first modification of the first embodiment. FIG. 11 is a cross-sectional view of the wireless reader / writer unit of the shopping history management system according to the second modification of the first embodiment. FIG. 12 is a block diagram showing an entire configuration of a shopping history management system according to a second embodiment.

(Embodiment 1)
(1) Overview The shopping history management system according to the present embodiment records goods purchased by customers at retail stores such as convenience stores, supermarkets, department stores, drug stores, home appliance stores, home centers, etc. It is a system that can refer to that information. However, the functions of the shopping history management system are not limited to browsing the shopping history, but perform many of the functions associated with it. The data managed by the shopping history management system may include the product expiration date and post-additional information in addition to shopping history data such as purchased product name, price, quantity, purchase date and time, and store, which are usually described on a receipt. Good. The post-additional information of the product is information on the product updated by an event that occurs after the customer purchases the product, and is, for example, “news on product collection”. It is not uncommon for products, daily goods, durable consumer goods, etc. to be notified of product recovery mainly due to quality problems.

  FIG. 1 is a schematic block diagram showing the entire configuration of the shopping history management system according to the first embodiment. However, the configuration described below is only an example of the present invention, and the present invention is not limited to the following embodiment, and even if it is other than this embodiment, it does not deviate from the technical idea according to the present invention. If it is a range, various changes are possible.

  The shopping history management system 100 according to the present embodiment is operated in cooperation with the shopping recognition system 200 shown in FIG. 2 which is a part of the shopping history management system 100, and is used after shopping and purchase registration of customers is performed by the shopping recognition system 200. Ru. Although the shopping recognition system 200 will be described in detail in (2.1) Shopping recognition system, it is stored in the customer wireless tag 102 in the shop POS server 101 as a result of the customer buying around using the shopping recognition system 200. The item identification code of the item purchased by the customer is stored in association with the customer identification information. The customer wireless tag 102 is fixed to, for example, a wrist band 103 wound around the wrist while the customer is buying.

  The self-settlement machine 104 is communicably connected to the store POS server 101 via an in-store LAN (local area network) 105. When the customer holds the customer wireless tag 102 over the self-settling machine 104, the following three operations are performed. In the first operation, the wireless reader / writer built in the self-settling machine 104 reads out the customer identification information stored in the customer wireless tag 102, and acquires information on a product purchased by the customer from the store POS server 101. The customer confirms the amount displayed on the display 106 of the self-settlement machine 104 and pays by cash, credit card, debit card, prepaid card or the like.

  The second operation of the self-settlement machine 104 is to transmit information from the store POS server 101 to the shopping history management server 108 communicably connected to the store POS server 101 by a wide area network (WAN) 107, It is to instruct the store POS server 101. The information to be transmitted is a product identification code related to the current shopping and shopping history data of the product (purchased product name, price, number, purchase date, store, etc.). The store POS server 101 stores the received item identification code and item shopping history data in the first database 109. The product identification code stored in the first database 109 is hereinafter referred to as first product identification information. Here, in the present embodiment, the information transmitted from the shop POS server 101 to the shopping history management server 108 is customer nonspecific information which can not specify a customer as an individual. The customer nonspecific information is information that does not include information that can identify the customer as an individual. Examples of information that can identify a customer as an individual include a name, an address, a telephone number, credit card information, and a my number.

  The third operation of the self-settlement machine 104 is to transmit the commodity identification code to the information terminal device 110 (smartphone or the like) owned by the customer. This transmission can be realized from the self-setter 104 itself or by e-mail transmission via the store POS server 101, but short-range wireless communication as data that can be directly used by the shopping history management application installed in the information terminal device 110. It is desirable to be transmitted by 111 and the like. In other words, the product identification code is stored in the information terminal device 110 as the second database 112 managed by the shopping history management application. The product identification code stored in the second database 112 is hereinafter referred to as second product identification information. The second item identification information is stored, for example, in association with a registration date (purchase date).

  When the above operation is completed, the customer can refer to the information of the product he has purchased by the shopping history management application. The shopping history management application is an application program stored in the information terminal device 110 and executed by the arithmetic processing unit included in the information terminal device 110. The shopping history management application transmits (the list of) the second item identification information to the shopping history management server 108, and the shopping history management server 108 performs the first condition on the condition that the first item identification information = the second item identification information. The database 109 is searched, and the extracted shopping history data is returned. The basic functions of the shopping history management application are an automatic search that is automatically executed when the application is launched and a manual search that is performed by a customer operation.

  When the customer starts the shopping history management application, all the second product identification information stored in the second database 112 is sent to the shopping history management server 108 as an automatic search. The search condition is: first product identification information = second product identification information, and for example, “news on product collection notification” as “succeeding” as shopping history data, or the time until the expiration date is less than a predetermined value Reply In response to this, the shopping history management application sends a notification 113 to the customer. In the manual search, the customer selects (taps) "food consumption deadline management" from the menu icon. As a result, the screen is transitioned to an input screen such as "purchasing date (on and after ○ Mon)", "purchased store", "type of food" and the like. When the customer inputs only the necessary items and presses the "Search" button, the shopping history management application queries the shopping history management server, and the "consumption date", "purchase date", "purchased store", "food type" Display a list such as

(2) Details Hereinafter, the shopping history management system according to the present embodiment will be described in detail.

(2.1) Shopping Recognition System FIG. 2 is a principal perspective block diagram of the shopping recognition system which is a part of the shopping history management system according to the first embodiment. In the shopping recognition system 200, the purchase registration is not performed at the cash register, but when the customer 201 (only the arm portion is described in FIG. 2) picks up the product 203 (here, an apple) from the product shelf 202 Purchase registration of is performed. A product wireless tag 204 is attached to each product lined up on the product shelf 202. The product wireless tag 204 is preferably a passive tag (a wireless tag that does not use a battery and operates also using a radio wave from a wireless reader / writer as a power source), for example, a semiconductor of about 2 mm square specified in F term 3E142GA04 An antenna is attached to the chip to enable non-contact access, and it is used for distribution management, etc. by attaching it to a product, part, or package. The product wireless tag 204 stores a product identification code. On the other hand, the customer 201 also carries the customer wireless tag 102, and in the present embodiment, the customer 201 is fixed to the wrist band 103 wound around the wrist. The customer wireless tag 102 may be an active tag (a wireless tag that incorporates a battery and periodically transmits data regardless of reading from a wireless reader / writer), but if it is a passive tag, it includes the cost of maintenance Cost. Even if a passive tag is provided with a number of wristbands 103 with a sufficient margin for the number of customers expected to visit the store where the customer 201 is shopping (not shown), the cost burden on the store side is small. The customer wireless tag 102 is for uniquely identifying a customer while performing registration from purchase registration of goods to settlement of accounts, and different customer identification numbers can be stored in a plurality of customer wireless tags 102 prepared in advance by the store. For example, customers in the store can be identified at the same time. In the present embodiment, this customer identification number is customer identification information.

  The product identification code and the customer identification information stored in the product wireless tag 204 and the customer wireless tag 102 are read by the radio wave 206 emitted from the wireless reader / writer 205. In the present embodiment, the wireless reader / writer 205 is incorporated in an electronic shelf label 207 that displays product information. The installation place of the wireless reader / writer 205 is not limited to this, and the front wall 208, the partition frame 209, the bottom surface 210 or the ceiling surface (the back side of the bottom surface 210) or the side wall surface (not shown) of the product shelf It may be installed. Details of the flow in which the wireless reader / writer 205 reads the information of the product wireless tag 204 and the customer wireless tag 102 will be described in (2.2) Wireless reader / writer, but the main point is that the customer picks the product 203 from the product shelf 202 In the series of operations, reading from both wireless tags is performed integrally. Here, if reading is performed in the order of (1) only the customer wireless tag 102 and (2) simultaneous reading of the customer wireless tag 102 and the product wireless tag 204, the customer takes the product 203 from the product shelf 202 by hand. Is judged. On the other hand, if reading is performed in the order of (1) simultaneous reading of the customer wireless tag 102 and the product wireless tag 204 and (2) reading only the customer wireless tag 102, it is determined that the customer returned the product 203 to the product shelf 202. Ru.

  The merchandise identification code and the customer identification information read by the wireless reader / writer 205 are combined with information on a series of operations of the customer, that is, whether they were picked up from the merchandise shelf 202 or returned to the merchandise shelf 202. It is sent to 101. The electronic shelf label 207 including the wireless reader / writer 205 and the store POS server 101 are communicably connected by a wired or wireless in-store LAN 105. When the purchase, ie, the selection of the purchased product by the customer 201 is finished, the store POS server 101 determines that the product 203 which the customer 201 took from the product shelf 202 and did not return to the product shelf 202 was purchased. And calculate the total amount. The determination that the turn around is finished is made, for example, by the customer 201 starting settlement with the self-setter 104 shown in FIG.

(2.2) Wireless Reader / Writer Here, first, the configuration and operation of the wireless reader / writer, which is a feature of hardware in the shopping history management system of the present embodiment, will be described. FIG. 3A and FIG. 3B are a perspective view and a cross-sectional view of the wireless reader / writer unit of the shopping cart recognition system according to the present embodiment. FIG. 3A further expands the wireless reader / writer 205 of FIG. 2 and schematically shows the spread 301 in the air of the radio wave 206 emitted by the wireless reader / writer 205. It is known that the radio wave 206 emitted by the wireless reader / writer 205 generally has directivity, and the directivity becomes stronger as the frequency of the radio wave used becomes higher. When the customer wireless tag 102 or the product wireless tag 204 is within the range 301 of the radio wave emitted by the wireless reader / writer 205, the wireless tag returns a response, and the wireless reader / writer 205 transmits the information stored in the wireless tag. It can be read out. In addition, when there are multiple wireless tags in the detection range, the technology to distinguish and read them is called anti-collision, which is also a widely known technology (for example, Nikkei RFID technology / Nikkei system construction co- compilation: wireless All about using IC tags, published by Nikkei BP, 2005. Therefore, if the customer wireless tag 102 or the product wireless tag 204 is within the range 301 of the air in the air of the radio wave emitted by the wireless reader / writer 205, even if the customer wireless tag 102 is present alone, the customer wireless tag Even when both the tag 102 and the commodity wireless tag 204 exist, the wireless reader / writer 205 can read out the information (customer identification information or commodity identification code) possessed by each wireless tag.

  FIG. 3B is a cross-sectional view of FIG. 3A taken in the depth direction from the near side. In this embodiment, the antenna (not shown) of the wireless reader / writer 205 is designed such that the spread 301 in the air of the radio wave emitted by the wireless reader / writer 205 faces obliquely upward from the front of the electronic shelf label 207 toward the customer. There is. In this case, a flow diagram for recognizing the customer's shopping behavior is shown in FIG. In the operating state, the wireless reader / writer 205 waits for a response from the wireless tag. Here, when the customer 201 reaches the product shelf 202, the customer wireless tag 102 enters the range 301 of the radio wave emitted by the wireless reader / writer 205 in the air, and the wireless reader / writer 205 receives the information from the customer wireless tag 102. A response is received (block 401 of FIG. 4). Thereafter, it is determined whether the response from the product wireless tag 204 has been received simultaneously (decision block 402 in FIG. 4). If the customer 201 reaches out to pick up the product, it does not hold the product at the extension stage, so it is judged No in the decision block 402 and the product presence flag is 0 (false). It is set (block 404 of FIG. 4). On the other hand, when the customer 201 tries to return the product once picked up, since the product is in hand, it is judged as Yes in the judgment block 402, and the product presence flag is set to 1 (true) (see FIG. 4 blocks 403).

  Next, when the customer 201 who has picked up a product withdraws his hand from the product shelf 202, the customer wireless tag 102 again enters the reception range of the wireless reader / writer 205 (block 405 in FIG. 4). Thereafter, it is determined again whether or not the response from the product wireless tag 204 has been received simultaneously (decision block 406 in FIG. 4). If the judgment in the judgment block 406 is Yes or No, the process proceeds to the judgment block 407 or the judgment block 408 to judge whether the product presence flag is 0 or 1. This two-step decision block provides four possible results of the customer's shopping behavior recognition. That is, block 409 “get product”, block 410 “return product”, block 411 “return product and get another product”, block 412 “only reach out and retract” It is. The product identification code read and the customer are read if any one of block 409 "get product", block 410 "return product" and block 411 "return product and get another product" is determined. Identification information is transmitted from the electronic shelf label 207 incorporating the wireless reader / writer 205 to the store POS server 101. At this time, information indicating whether the product 203 has been picked up from the product shelf 202 or returned to the product shelf 202 is also transmitted to the store POS server 101 and stored.

  The electronic shelf label 207 communicably connected to the store POS server 101 by the wired or wireless in-store LAN 105 transmits not only the read item identification code and the customer identification information to the store POS server 101 but also the original electronic It also serves as a shelf label. That is, in addition to basic product information such as product name and product price, it is possible to display appeal points of the product (“use of domestic beef, etc.”) and bargain sale information (“discontinued product, 5 discount from regular price, etc.”) . In addition, as a connection method of the electronic shelf label 207 and the store POS server 101, a wired connection using a normal LAN cable or a wireless LAN such as WiFi goes beyond saying, but a PLC (power line communication) sharing a power cable and a LAN cable : Power line communication) or a USB cable may be used. Furthermore, if a large number of electronic shelf label fixing sockets that also serve as USB connectors are provided on the product shelf 202, it is possible to flexibly cope with the position change of the electronic shelf label 207 due to the change of the shelf allocation of the product.

(2.3) Customer Wireless Tag FIGS. 5A and 5B are both perspective views of a wristband provided with the customer wireless tag 102. The first wrist band 501 shown in FIG. 5A is made of a hollow cylindrical shape and a stretchable fiber material. The second wristband 502 shown in FIG. 5B is a hollow cylindrical member partially cut away and is made of a flexible resin material. The customer wireless tag 102 is embedded in any wristband. In the present embodiment, the customer wireless tag 102 is a passive tag like the commodity wireless tag 204. The first wristband 501 or the second wristband 502 may be worn by the customer directly on the bare skin wrist, or may be wound on the garment cuff. In the present embodiment, a plurality of customer wireless tags 102 provided in a store store different customer identification numbers, and after the visiting customer buys in the store, the customer is uniquely identified until the account settlement is completed. Do.

  Next, the flow of shopping using the first wristband 501 or the second wristband 502 including the customer wireless tag 102 will be described. FIG. 6 is a plan view of a shop showing a customer's normal shopping flow line. When the customer 602 enters the store from the entrance 601 of the store 600, "Please take a wristband" is informed, and the wristband 103 is taken from the wristband stocker 603. This notification is performed by, for example, automatic sound reproduced from a speaker built in the wristband stocker 603. When the wristband 103 is taken, it is notified by an automatic voice as "Please take the product with the hand attached with the wristband". The customer 602 picks up a product on the first product shelf 604 and the second product shelf 605 in the store 600, respectively, and puts it in a bag owned and carried by the customer 602 itself. (2.2) If the customer wireless tag 102 and the product wireless tag 204 are correctly recognized in the procedure described in the wireless reader / writer, a message "Thank you for your purchase." Is notified. This notification is performed by, for example, automatic sound reproduced from a speaker built in the electronic shelf label 207.

  After this, the customer goes to the self-settlement machine 104 and holds the wrist band 103 with the customer wireless tag 102 again. The operation of the self-setter at this time will be described using (2.5) Self-setter. After the account settlement, the customer 602 is informed by the self-settlement machine 104 that "Please return the wristband to the place where it was originally.", Wears the wristband 103, goes through the crime prevention gate 606, and with the wristband stocker 603 Return the wristband. Providing the wristband stocker 603 on the outside of the crime prevention gate 606 is a constituent feature for preventing customer fraud (shoplifting) in the present embodiment, but for this (2.4.2) in the crime prevention gate I will elaborate on the fraud prevention.

(2.4) Customer fraud prevention It is an important issue to prevent customer fraud (shoplifting) in store management. This section describes how to prevent customer fraud in two stages: when the customer picks up the product from the product shelf and when the customer finishes the checkout and exits the store through the security gate.

(2.4.1) Fraud prevention in the product shelf In the flow diagram for recognizing the shopping operation of FIG. 4, the customer intentionally holds the product 203 by hand without the wrist band 103 in which the customer wireless tag 102 is embedded. The fraud of taking is assumed. Other than such intentional fraud, it is also assumed that the product 203 is picked up by the hand without the wrist band 103 being carelessly attached, or the customer wireless tag 102 is not properly detected by the wireless reader / writer 205. FIG. 7 is a flowchart for recognizing these incorrect operations. As shown in block 701, when the wireless reader / writer 205 receives a response from the product wireless tag 204 without a response from the customer wireless tag 102, the process proceeds to block 702, and the customer touches the electronic shelf label with a 'wristband'. "With automatic voice notification. Thereafter, if the customer wireless tag 102 is correctly recognized, the determination block 703 results in "Yes", and the process proceeds to block 403 or block 407 of FIG. 4 as in block 704. On the other hand, if the customer wireless tag 102 is not correctly recognized and the judgment block 703 results in No, the customer is notified by an automatic voice, "An attendant will visit. Please wait on the spot" (block 705), the clerk Is notified that the customer can not recognize (block 706). Notification to the store clerk is performed, for example, by display on a notification panel in the vicinity of the cashier where the store clerk resides or by notification to the business use terminal carried by the store clerk.

  In the above steps, what is considered as intentional fraudulent operation by the customer that is not detected is that the customer knows in advance the blind spot zone where the wireless reader / writer 205 can not detect the response of the commodity wireless tag 204. It is the case to take to. In order to prevent such an illegal operation, it is important to design the antenna of the wireless reader / writer 205 so that the dead zone becomes as small as possible, but further measures can be taken if the method described in the next section is used. It is.

(2.4.2) Fraud prevention in a crime prevention gate FIGS. 8A and 8B are diagrams showing incidental information of a wireless tag corresponding to shopping behavior. The incidental information of the wireless tag mentioned here is information newly stored corresponding to the shopping behavior of the customer in addition to the identification information originally stored in the commodity wireless tag 204 or the customer wireless tag 102. This additional information may be written as data in the product wireless tag 204 or the customer wireless tag 102 itself by the wireless reader / writer 205, or may be linked to the product identification code or the customer identification information of the product wireless tag 204 or the customer wireless tag 102. The stored data may be stored in the store POS server 101.

  FIG. 8A shows a change in incidental information when the customer performs a normal shopping operation. (2.3) As described with FIG. 6 in the customer wireless tag, when the customer 602 enters the store from the entrance 601 of the store 600, it is informed that "Please take a wristband", and the wristband stocker 603 lists Take the band 103. At this point in time, as shown at A1 in FIG. 8A, the customer 602 does not possess the product to which the product wireless tag 204 is attached, and the customer wireless tag 102 attached to the wristband 103 has additional information indicating no purchased product. It is memorized. After this, the customer passes through the crime prevention gate 606, but the customer does not hold the product not purchased yet (condition 1), and when the customer holds the product registered for purchase, the customer wireless tag 102 Can pass through the crime prevention gate 606 only when the two conditions of purchase settlement are satisfied (condition 2) simultaneously.

  The customer who has just received the wristband can pass through the security gate 606 because the condition 1 is satisfied and the condition 2 is also satisfied. Next, as shown at A2, when the customer 602 picks up the product 203 in the form of being correctly read by the wireless reader / writer 205 on the product shelf 604, the product wireless tag 204 of the product 203 picked up by the customer 602 is purchased. The registered incidental information is stored, and the customer wireless tag 102 stores incidental information of purchased goods unpaid. In this state, since the condition 2 is not satisfied, the customer is prohibited from passing the security gate 606. Here, to prohibit passage, in addition to a means by which a closing bar physically blocks the progress of the customer 602, a loud speaker sound that resonates in the store informs "Do not take out unpaid products." Alternatively, it may be a means for notifying a store clerk through a notification panel or a business terminal.

  Next, when the product 203 picked up by the customer 602 is returned to the product shelf 604 as shown in A3 of FIG. 8A, the customer 602 does not possess the product 203 to which the product wireless tag 204 is attached. The attached information on the attached customer wireless tag 102 is reset without purchase. If the customer 602 did not buy anything, this condition is maintained so that the customer 602 can pass through the security gate 606. In addition, when the customer 602 who bought the item performs the account settlement with the self-settlement machine 606, the incidental information stored in the customer wireless tag 102 becomes accounted for as purchased item as shown in A4. Therefore, Condition 1 and Condition 2 will be satisfied, and the customer can pass through the security gate 606.

  Further, A5 is an operation for the companion of the customer 602 who is shopping. Generally, such a companion is considered not to take the wrist band 103, and since the conditions 1 and 2 are satisfied, the person may pass through the security gate 606 as it is. However, since it is assumed that the customer 602 who wants to shop forgets to take the wristband 103, even if the security gate 606 informs them "Please take the wristband for the customer who is shopping". Good.

  On the other hand, FIG. 8B shows a change in incidental information when the customer performs an illegal shopping operation. B1 is a case where the product 203 is picked up from the product shelf 604 so that the customer 602 is not detected by the wireless reader / writer 205. In this case, the incidental information of the customer wireless tag 102 remains without purchase item, but the incidental information of the commodity wireless tag 204 also remains unpurchased. Therefore, if the customer 602 tries to pass the crime prevention gate 606 as it is, the passage of the crime prevention gate 606 is prohibited because the condition 1 is not satisfied. Further, B2 is a case where the customer tries to leave the store without performing the account settlement with the self-settlement machine 104. In this case, since the condition 2 is not satisfied, the passage of the security gate 606 is also prohibited.

  Further, B3 is a case where the customer takes a hand from the product shelf 604 so that only some (high price) products are not detected by the wireless reader / writer 205, and performs the normal shopping operation for the remaining products. In this case, it is detected that the customer 602 holds a product that is not registered for purchase, so the passage of the crime prevention gate 606 is prohibited. B4 is a case where the customer leaves the wristband 103 in the shop after performing registration for purchase with the wireless reader / writer 205. In this case, additional information can not be read out from the customer wireless tag 102, so the condition 2 is not satisfied, and the passage of the security gate 606 is prohibited.

  As mentioned above, although it has been illustrated that the present embodiment can cope (prevent) typical customer fraudulent behavior, the response to customer fraud prevention is not limited to these, and fraud prevention and crime prevention in product shelves Various combinations of fraud prevention at the gate can be implemented.

(2.5) Self-Setter The operation of the self-setter 104 has been described in (1) Overview, but this section will be described in detail with reference to FIG. 1 again. When the customer holds the customer wireless tag 102 over the self-settling machine 104, the following three operations are performed. In the first operation, the wireless reader / writer built in the self-settlement machine 104 reads out the customer identification information stored in the customer wireless tag 102, and the corresponding item identification code (purchased by the customer) from the store POS server get. Price information corresponding to the product identification code is also stored in the store POS server 101, and the self-setter 104 notifies the customer of the payment amount. This notification is performed, for example, by displaying the amount of money on the display 106 of the self-settlement machine 104. Customers pay with cash or credit card, debit card, prepaid card, etc.

  The second operation of the self-settlement machine 104 instructs the store POS server 101 to transmit information from the store POS server 101 to the shopping history management server 108 communicably connected by the store POS server 101 and the WAN 107. It is to be. The information to be transmitted includes the product identification code (first product identification information) of the purchased product, the purchased product name associated with the first product identification information, the price, the number, the purchase date and time, shopping history data of the store, etc. These pieces of information are stored in the first database 109. Furthermore, the expiration date of the product may be stored in the first database 109 in association with the first product identification information. The expiration date may be stored as data in the product wireless tag 204 itself, or may be obtained by inquiring of the server of the maker using the product identification code.

  Here, the product identification code will be described again. The first product identification information and the second product identification information in the present embodiment are assumed to be the product identification code stored in the product wireless tag 204 itself. In clothes and the like, a radio frequency identification (RFID) wireless tag is attached to a product to uniquely identify the product. In the RFID wireless tag, individual product management can be realized by not only specifying the type of product like a bar code but also allocating an identification code for each unit of product. The Ministry of Economy, Trade and Industry has announced that this individual product management function will be applied to food and used for expiration date management ("Convenience store electronic tag 100 billion sheet declaration, announced by the Ministry of Economy, Trade and Industry, April 18, 2017). . That is, the situation where the expiration date of many food products can be determined by the wireless tag is not realized at the time of filing of the present application, but is realized soon. The consumption term management function in the present embodiment is premised that the consumption term of food can be determined by the RFID wireless tag, but the other functions can be implemented independently.

  The data stored in the product wireless tag 204 itself as data or data that can be obtained by querying a server such as a maker using a product identification code is not limited to the expiration date. Examples of data that can be obtained outside the expiration date include manufacturer information and distribution history information. That is, the shopping history data includes the information other than the commodity identification code directly read from the commodity wireless tag 204 or the information acquired indirectly based on the commodity identification code read from the commodity wireless tag 204 in the shopping history data. It may be stored in the database 109.

  In the present embodiment, the information transmitted from the shop POS server 101 to the shopping history management server 108 is customer nonspecific information which can not specify a customer as an individual. The personal identification information stored in the customer wireless tag 102 in the present embodiment is for identifying the customer in connection with the current buying, and is not information for identifying the customer as an individual. However, for example, when the customer uses a credit card, a debit card, a prepaid card or the like for payment at the self-settlement machine 104, personal identification information associated with this may be acquired by the store POS server 101. Also in this case, the store POS server 101 does not transmit the information identifying the individual to the shopping history management server 108. This is a point that can be strongly appealed even when publicizing the shopping history management system itself to customers (general consumers).

  The third operation of the self-settlement machine 104 is to transmit the commodity identification code to the information terminal device 110 (smartphone or the like) owned by the customer. A shopping history management application is installed in advance in the information terminal device 110, and the information terminal device 110 communicates with the self-settling machine 104 by near field communication or the like according to an instruction from the shopping history management application. The item identification code received here is the item identification code, which is stored as the second item identification information in the second database 112 managed by the shopping history management application. The second item identification information is stored, for example, in association with a registration date (purchase date).

(2.6) Shopping History Management Server and Shopping History Management Application Although it has already been stated that the shopping history management server 108 is communicably connected to the store POS server 101 by the WAN 107, the installation of the shopping history management server 108 A variety of modes can be considered for the location and its operation. The installation entity of the shopping history management server 108 may be, for example, a head office company that controls affiliated stores, or an operating company jointly owned by a plurality of head office companies. Furthermore, a third party independent of the company that operates these stores may be established. In addition, they may be installed on premises in the buildings of these companies or institutions, or may be provided as a cloud service.

  The shopping history management server 108 has a first database for the first commodity identification information received from the store POS server 101, and the purchased merchandise name, price, number, purchase date and time, shopping history data of the store and the like associated with this. It is stored in 109. Further, information other than the commodity identification code directly read from the commodity wireless tag 204 or information indirectly obtained based on the commodity identification code read from the commodity wireless tag 204 is stored in the first database 109. May be This is, for example, the expiration date of a product, the manufacturer, and the distribution history. Furthermore, in association with the first product identification information, information on the product updated by the event that occurred after the customer bought the product may be additionally stored at the time when the event occurs. The information on the updated product is, for example, “notice of product collection”. It is not uncommon for products, products, durable goods, etc. to be notified of product recall mainly due to quality problems, but cases where customers (general consumers) are not aware of it Often occur.

  When the customer starts the shopping history management application, all the second product identification information stored in the second database 112 is sent to the shopping history management server 108 as an automatic search. The search condition is set to the first item identification information = the second item identification information, and shopping history data to be notified to the customer is extracted. The shopping history data to be notified to the customer is, for example, that "the notice of the product collection" is "yes" or "the time until the expiration date" is "below a certain value". In response to this, the shopping history management application sends a notification 113 to the customer. This notification is displayed on the display screen of the information terminal device 110, “The item is bought for ○ ××××××××××××× ○ ×××××××× for ○ × ○ "It will expire in tomorrow." Is displayed by sounding a notification sound, or it is realized by making a similar announcement by automatic voice, but it is not limited to these methods if the customer can correctly recognize.

  After the automatic search of the shopping history management application is finished, a menu screen for the customer to perform an input operation is displayed. The menu icon of the menu screen includes, for example, "food consumption deadline management", and when this is selected (tap), the screen changes, and "purchase date (from ○ month ○ day)", "purchased store", "food" It becomes an input screen such as “type”. When the customer inputs only the necessary items and presses the "Search" button, the shopping history management application displays a list of second item identification information whose "registration date" is "purchase date" and the conditions of the products for which data is desired to be acquired. (Conditions such as "purchased store", "type of food", etc.), shopping history data (in this case, "date of purchase", "purchased store", "type of food", etc.) in addition to "expiration date" Send to shopping history management server. The shopping history management server performs a database search including the condition of the product as the second product identification information = the first product identification information, and sends back the requested shopping history data. Based on the reply information, the shopping history management application displays a list of “expiration date”, “purchase date”, “purchase store”, “food type” and the like.

  Also, in the "Electronic household account book" menu, enter "○ Y ○ month", and select a desired one from options such as "by date / by item / by store". The shopping history management application extracts a list of second identification information whose “registration date” is “year, month and month”, and inquires of the shopping history management server to display, for example, the purchase price for each item. Furthermore, by setting the “Delete old data” menu, select “food only / non durable consumer goods / all” and enter “purchase date (before ○ month ○ day)”. Data in the database 112 may be selectively deleted. The application developer can freely design the menu displayed in the shopping history management application as well as these.

(2.7) Customer Behavior Analysis It will be described that the shopping history management system 100 shown in FIG. 1 is useful not only to the customer side but also to a store or a company operating a store. The individual transaction information by different customers accumulated in the store POS server 101 is sequentially transmitted to the shopping history management server 108 for each transaction. The shopping history management server 108 collects and analyzes detailed data for each individual transaction collected from affiliated stores as big data to generate information useful for store management, but is specific to this embodiment which can not be obtained by the conventional POS system For example, the following analysis is available as

(2.7.1) Customer's Stray Behavior According to the present embodiment (2.2) As described in the wireless reader / writer, “Get product”, “Return product”, “Return product from product shelf” Four kinds of customer actions of “acquire another product” and “only reach out and withdraw” are transmitted to the store POS server 101 together with the product identification information. At this time, the time at which this event occurs is also stored in the store POS server 101. Further, the information stored in the store POS server 101 is transmitted to the shopping history management server 108 as described above. In general, in the POS system, not only commodity data is simply described in a row but also hierarchically divided into commodity groups. The data of the customer behavior collected in the shopping history management server 108 is analyzed across a plurality of stores for each product group.

  For example, when weighting is added to actions such as "return the product", "return the product and acquire another product", and "only reach out and withdraw", the customer may lose the product selection Many product groups are clarified. There are various reasons why a particular customer takes such a behavior for a particular product, but the fact that a large number of customers take a staggering action means that a large number of selling products that the customer wants are available. None, or it is judged that there is no hot selling product in the product group in the first place. In the former case, the headquarters that manages the affiliated stores will be an opportunity to review the assortment in each store, and in the latter case it will be a trigger for considering a marketing strategy that produces popular products in the product group.

  On the other hand, from the shopping behavior of the customer just before “acquiring the product”, it is possible to estimate the time required for the customer to decide to buy the product. That is, if the time until the product is acquired is calculated taking into consideration the moving time between the two product shelves immediately after the purchase operation on another product shelf immediately before the purchase operation, the customer immediately bought the product without hesitation It becomes clear. If it is statistically found that a large number of customers are buying immediately, the product is determined to be a selling standard product. If such products are out of stock, it is suggested that customers always store inventory, as they may be disappointed with the store and may be the reason for the store losing future sales opportunities.

(2.7.2) Customer Fraud Behavior Prediction As a further customer behavior analysis, in addition to the normal shopping behavior of the customer shown in FIG. 8A, the fraud behavior of FIG. 8B can also be analyzed. For example, it is possible to obtain items B1 to B3 of goods and goods shelves in which the fraud was found, time of fraud, and in the case of B3, the properly purchased goods and goods for which the shoplifting is performed as data. If these data are compared statistically between stores, it can be used not only to prevent specific shoplifting in a specific store, but also to create a store that is difficult to shoplift. In addition, by collecting buying behavior of shopper customers, it is possible to extract features of the behavior pattern of shoplifting offenders, and it becomes possible to predict shoplifting from customer behavior. If such a prediction can be made, it becomes possible to directly shoot shoplifting sites with a security camera, and it is possible to obtain not only the shoplifting situational evidence obtained by the present embodiment, but also direct evidence.

(2.7.3) Shopping Behavior According to Expiration Date Generally, customers tend to try to buy a product lined in a shelf with a later expiration date (longer time to expiration date). This is one of the causes of food waste loss. In order to avoid this, it is proposed in the above-mentioned "Convenience store electronic tag declaration of 100 billion sheets" that a discount term is sold at an earlier date of consumption. According to the shopping history management system 100 of the present embodiment, it is possible to dynamically grasp the effect of such discount sales, and it is possible to find out what kind of discount is effective. That is, it is effective for reducing food waste loss if the customer buys one with an early consumption term by the discount, but a dull discount brings a loss to the store side. Therefore, it is very important for the store management to decide the discounting period and discounting range in which the customer thinks that he / she wants to buy one having a premature consumption date. Such analysis is not impossible even with the conventional POS system, but the sales price and the expiration date are recorded for each purchase behavior of the customer, and the data of the shopping history management server 108 can also grasp the stray behavior at that time. Analysis makes it easy to do effective analysis.

  In addition, what is important in the above analysis of (2.7.1) to (2.7.3) is the information "What kind of shopping behavior a certain customer took?" It should be noted that there is no need to specify if there is any.

(2.8) Operation of shopping history management system Here, we will refer to the operating organization of the shopping history management system. The installation entity of the shopping history management server 108 may be, for example, a head office company that controls affiliated stores, or an operating company jointly owned by a plurality of head office companies, or a company that manages these stores Although it has already been mentioned that the third party may be an independent third party, basically, the installation entity of the shopping history management server 108 is the management organization of the shopping history management system. The management organization of the shopping history management system develops and distributes a shopping history management application, defines a communication protocol with the store POS server 101, the self-settling machine 104, etc., and enables data communication with the shopping history management server 108. .

  For example, the following model can be considered for the profit of such a shopping history management system operating organization. The operating organization distributes a shopping history management app free of charge to customers (general consumers). The customer can be clearly motivated to use the app if it is free and has a household accounting function, a consumption term management function, and a product collection notification function. On the other hand, the operating organization sells the customer shopping behavior big data, which is the basis of such analysis, to the enterprise, as a result of analysis of the customer's lost behavior, customer's fraud behavior prediction, shopping behavior according to the expiration date, or the like. In addition, the company will provide a product collection notification service to product sales companies for a fee.

  In the business model as described above, the number of users of apps increases → Enhancement of data sold to companies → Increase in the number of participating stores → Improvement of convenience for customers → A virtuous circle (profit of scale) that users of apps increase Although it is important to produce, this circulation may not function at all as it is in the "chicken-egg relationship". Therefore, it is conceivable to start the operation of the shopping history management system as a customer service of one affiliated store at first. If such an attempt is started at a plurality of affiliated stores, there is a possibility that a nationwide (or all over the world) unified shopping history management system management organization will be established as a result of consolidation of benefits for scale.

  As another approach, it may be considered that a shopping history management system is operated by a public organization led by a reduction of food loss. In this case, it can be considered that the company can be motivated to connect the store POS server 101 and the self-settling machine 104 to the shopping history management server 108 by providing data for companies free of charge.

  Regardless of which approach is taken, the customer (general consumer) has a shopping management history system that the information that "identifiable individuals, when, where, what were bought" is not stored in the shopping management history server. It will be understood that it is a very important point in accepting the shopping history management application on its own information terminal device.

(3) Effects As described above, the shopping management system 100 according to the present embodiment stores shopping history data of the product 203 purchased by the customer 602 at the store 600 in association with the first product identification information. 108 and the information terminal device 110 held by the customer storing the second item identification information, and the first item identification information and the second item identification information can be uniquely associated, and shopping The historical data is customer non-specific information which can not specify the customer 602 as an individual. With such a configuration, the individual can not be identified only from the first database 109 stored in the shopping history management server 108, and a specific individual says "when, where, what has been bought" Personal sensitive information is not held by one organization. On the other hand, the second database 112 of the portable information terminal device 110 owned by the customer has recorded therein second commodity identification information of the commodity purchased by the customer in the past, and the first shopping history management server 108 The shopping history data stored in the database 109 of FIG.

  Further, as in the present embodiment, the second embodiment is further provided with a shopping history management application executed by the arithmetic processing unit included in the information terminal device 110, and the shopping history management application communicates with the shopping history management server 108. It is also possible to refer to the shopping history data stored in the shopping history management server in association with the first commodity identification information corresponding to the commodity identification information. By using the shopping history management application, the customer 602 can easily refer to the information of the product he has purchased in the past.

  The first item identification information and the second item identification information may be an item identification code read from the item wireless tag 204 attached to the item. An RFID wireless tag can uniquely identify a product individually, and is highly versatile when linked with other databases.

  Shopping history data stored by the shopping history management server 108 is indirectly obtained based on information other than the product identification code directly read from the product wireless tag 204 or the product identification code read from the product wireless tag 204. It may contain information. These pieces of information are, for example, the expiration date of a product, a manufacturer, and a distribution history. If the shopping history management server stores the expiration date in association with the first item identification information, it is possible to notify the expiration date of the shopping history management application. Also, if the manufacturer is known, the customer 602 can easily make an inquiry regarding the product.

  The shopping history data stored in the item history management server 108 may include information on a product updated by an event that occurs after the customer 602 purchases the product 203. This is, for example, “news on product recovery”, and the customer 602 can surely recognize “news on product recovery”.

  If the first item identification information and the second item identification information are the item identification codes read from the item wireless tag 204 attached to the item, the customer identification information stored in the customer 602 identifying the customer 602 is stored. And a wireless reader / writer 205 for reading a product identification code and customer identification information from the product wireless tag 204 and the customer wireless tag 102; reading the product identification code from the product wireless tag 204; Reading customer identification information from the wireless tag 102 may be performed in a series of operations by the customer 201 who handles the product 203. By this reading, it can be determined that the customer 201 picks up the product 203 from the product shelf 202. The commodity wireless tag 204, the customer wireless tag 102, and the wireless reader / writer 205 are all inexpensive as hardware used for the above configuration. For example, if the product wireless tag 204 and the customer wireless tag 102 are passive tags, it is still about 10 yen to 20 yen per item, and further price reduction is expected in the future. In addition, the hardware having a reader / writer function is also one thousand yen for the wireless reader / writer 205, which is also expected to be further reduced in price.

  If the customer wireless tag 102 is a wristband that the customer 201 wraps around the wrist, the time and effort for the customer 201 to carry around can be saved. Further, when the customer 201 reaches for the product shelf 202, the wireless reader / writer 205 can reliably read out from the customer wireless tag 102. Furthermore, by attaching the wireless reader / writer 205 to the product shelf, the accuracy of reading by the wireless reader / writer 205 can be enhanced.

  Furthermore, the shopping recognition system 200 includes the store POS server 101 that stores transaction information of the product of the store 600, and the product identification code and the customer identification information read by the wireless reader / writer 205 can be purchase information of the product 203 by the customer 201, or It stores in the store POS server 101 as purchase cancellation information. As a result, it is possible to obtain accounting information from the store POS server 101 after the customer 201 finishes buying. Also, by storing in the store POS server 101 that the item 203 is read by the wireless reader / writer 205 as item attachment information associated with the item identification code and customer identification information, the item 203 by the customer 201 is stored. The legitimacy (not shoplifting) of the purchase behavior of can be determined.

  The store POS server 101 is connected to the shopping history management server 108 via the network, and the store POS server 101 can not identify the customer 201 as an individual among the transaction information stored in the store POS server 101. The information is sent to the shopping history management server 108. This makes it possible to ensure the effect that individuals can not be identified only from the first database 109 stored in the shopping history management server 108. Furthermore, since the individual is not specified, but the information "what kind of shopping action was taken by one customer" is stored in the shopping history management server 108, the customer's lost behavior, the customer's fraudulent behavior prediction, the expiration date of consumption Analysis of shopping behavior etc.

(4) Modifications Hereinafter, modifications of Embodiment 1 will be listed.
(Modification 1)
FIG. 9 is a cross-sectional view of the wireless reader / writer unit of the shopping recognition system, which is a modification of FIG. 3B. In this modification, the electronic shelf label 901 includes a first wireless reader / writer 902 and a second wireless reader / writer 903. The spread of the first radio wave 904 emitted by the first wireless reader / writer 902 in the air is directed obliquely upward from the front of the electronic shelf label 901 facing the customer, as in FIG. 3B. On the other hand, the second wireless reader / writer 903 emits a second radio wave 905, and its spread in the air covers the entire product 907 on the product shelf 906. In this modification, a flow diagram for recognizing a customer's shopping operation is shown in FIG. As shown in block 1001, in the operating state, the second radio wave 905 of the second wireless reader / writer 903 recognizes 100% of the products 907 by the response from the product wireless tag 908. On the other hand, the first radio wave 904 of the first wireless reader / writer 902 waits for a response from the customer wireless tag 909. Here, when the customer tries to reach over the product shelf 906, the customer wireless tag 909 enters the range of the first radio wave 904 emitted by the first wireless reader / writer 902, and the first wireless reader / writer 902 A response from the customer wireless tag 909 is received (block 1002). Thereafter, the process waits until the first wireless reader / writer 902 receives a response from the customer wireless tag 909 again (block 1003). This second response reception is the timing when the customer withdraws his hand from the product shelf 906.

  After the customer withdraws the hand from the product shelf 906, the response from the product wireless tag 908 is confirmed in decision blocks 1004, 1005, and 1006, and it is determined whether the product 907 decreased or not. Corresponding to the four combinations of Yes and No of the determination blocks 1004, 1005, and 1006, four types of results are obtained as recognition results of the customer's shopping behavior. That is, block 1007 "get product", block 1008 "return product", block 1009 "return product and get another product", block 1010 "only reach out and pull back" It is. The product identification code read and the customer are read if any one of block 1007 "get product", block 1008 "return product", and block 1009 "return product and get another product" is determined. The identification information is transmitted from the electronic shelf label 901 to the store POS server 101. At this time, information on whether the product has been picked up from the shelf or returned to the shelf is also transmitted to the store POS server 101 and stored.

  In the present modification, if there is an increase or decrease in the product on the product shelf 906 even though the wireless reader / writer 902 does not recognize the customer wireless tag 909, (2.4.1) explained in the fraud prevention on the product shelf. Similarly, the customer is notified by an automatic voice, "An attendant will visit. Please wait on the spot", and notify the store clerk of the inability to recognize the customer. In the shopping behavior recognition of the customer according to this modification, since the change in the product 907 on the product shelf 906 is directly monitored, it is judged whether the customer took the product from the product shelf 906 or returned it to the product shelf 906. The accuracy of determination is further enhanced.

(Modification 2)
FIG. 11 is a sectional view of the wireless reader / writer unit of the shopping recognition system, which is a further modification of the modification 1 shown in FIG. In this modification, the electronic shelf label 1101 includes a wireless reader / writer 1102, and the spread of the radio wave 1103 emitted by the wireless reader / writer 1102 in the air covers the entire product 1105 on the product shelf 1104 and Is also spreading. In this modification, as in the first modification, the radio wave 1103 of the wireless reader / writer 1102 recognizes 100% of the products 1105 in response to a response from the product wireless tag 1106 in the operating state. The radio wave 1103 of the wireless reader / writer 1102 is also waiting for a response from the customer wireless tag 1107. Here, when the customer tries to reach over the product shelf 1104, the customer wireless tag 1107 enters the range of the radio wave 1103 emitted by the wireless reader / writer 1102, and the wireless reader / writer 1102 receives the response from the customer wireless tag 1107 Do.

  In this modification, one wireless reader / writer 1102 performs the reading of the commodity wireless tag and the reading of the customer wireless tag, which were performed using the two wireless reader / writers in the first modification. The point that the reading is performed by one wireless reader / writer is the same as that of the first embodiment, but the radiation direction of the radio wave is different from the first embodiment, and the entire product 1105 on the product shelf 1104 is covered. . Thereby, since the increase and decrease of the product 1105 on the product shelf 1104 are directly monitored, it is possible to further increase the accuracy of determining whether the customer has taken the product from the product shelf 1104 or returned it to the product shelf 1104 It also has the effect of the first embodiment that only one wireless reader / writer is required while maintaining the effect of the first modification.

(Modification 3)
Although not particularly illustrated, this is another modification of the first modification, and the second wireless reader / writer is not provided in the electronic shelf label but provided on the ceiling surface of the product shelf. According to this modification, there is an effect that it becomes easy to individually identify and receive responses from individual product electronic tags attached to the respective products arranged in the product shelf.

Second Embodiment
(1) Overall Configuration FIG. 12 is a schematic block diagram showing the overall configuration of the shopping history management system according to the second embodiment. The feature of the shopping history management system 1200 of the present embodiment in comparison with the first embodiment is not by using the shopping recognition system 200 shown in FIG. 2 but by the wireless tag recognition device 1202 connected to the self-checker 1201. The point is that the product wireless tag 1203 is read. The wireless tag recognition device 1202 is provided with a wireless reader / writer 1204, and reads the wireless tag 1203 of the product 1205 placed in the wireless tag recognition device 1202. A customer (not shown) performs circulation while putting the product 1205 in the shopping bag 1206. When purchase of the product 1205 is all finished, the customer places a plastic bag 1206 containing the product 1205 in the RFID tag recognition device 1202 placed next to the self-settling machine 1201. Then, for example, by pressing the settlement start button displayed as an icon on the display 1207 of the self-settlement machine 1201, reading of the commodity wireless tag 1203 by the wireless reader / writer 1204 is started.

  In the present embodiment, since registration of the product 1205 purchased by the customer with the self-settling machine 1201 is performed simultaneously with the reading of the product wireless tag 1203 by the wireless reader / writer 1204, the customer wireless used in the shopping recognition system 200 of the first embodiment. Tags are unnecessary. After the product identification code read by the wireless tag recognition apparatus 1202 from the product wireless tag 1203 is stored in the self-settling machine 1201, the following three operations are performed.

  In the first operation, the self-settlement machine 1201 queries the store POS server 1209 communicably connected by the in-store LAN 1208 with the price information corresponding to the stored product identification code, and the self-settlement machine 1201 sends the customer Report the payment amount. This notification is performed by displaying the amount of money on the display 1207 of the self-settlement machine 1201, for example. Customers pay with cash or credit card, debit card, prepaid card, etc.

  The second operation of the self-settlement machine 1201 instructs the store POS server 1209 to transmit information from the store POS server 1209 to the shopping history management server 1211 communicably connected by the store POS server 1209 and the WAN 1210. It is to be. The information to be transmitted is a product identification code related to the current shopping and shopping history data of the product (purchased product name, price, number, purchase date, store, etc.). The shopping history record server 1211 stores the received commodity identification code and the shopping history data of the commodity in the first database 1212. The product identification code stored in the first database 1212 is hereinafter referred to as first product identification information. Here, as an important requirement in the present invention, the information transmitted from the store POS server 1209 to the shopping history management server 1211 has a restriction that it is customer nonspecific information which can not specify a customer as an individual.

  The third operation of the self-checkout machine 1201 is to transmit the product identification code to the information terminal device 1213 (smartphone or the like) owned by the customer. This transmission can also be realized by sending a mail from the self-setter 1201 itself or via the store POS server 1209, but near field communication as data that can be used directly by the shopping history management application installed on the information terminal 1213. It is desirable to be transmitted by 1214 grade | etc.,. That is, a commodity identification code is stored in the information terminal device 1213 as the second database 1215 managed by the shopping history management application. The product identification code stored in the second database 1215 is hereinafter referred to as second product identification information. The second item identification information is stored, for example, in association with a registration date (purchase date).

  As apparent from the above description, the present embodiment is different from the first embodiment in the reading method of the commodity wireless tag 1203, and the other configuration, operation and effects are basically the same as the first embodiment. is there. In the present embodiment, since it is not necessary to build a system that spans the entire store 600, such as the shopping recognition system 200 in the first embodiment, it is possible to reduce the price of the entire system. Further, with regard to the first embodiment (2.6) The household account accounting function, the consumption term management function, and the product collection notification function disclosed in the shopping history management server and the shopping history management application can be implemented similarly in this embodiment. However, in the present embodiment, since there is no effect of storing the behavior when the customer makes a turn around along with the time, the function described in (2.7) Customer behavior analysis is restricted.

(2) Effects As described above, the shopping history management system 1200 according to the present embodiment stores shopping history data of the product 1205 purchased by the customer at the store in association with the first product identification information. And an information terminal device 1213 held by a customer storing the second item identification information, wherein the first item identification information and the second item identification information can be uniquely associated, The shopping history data is customer non-specific information that can not identify a customer as an individual. With such a configuration, an individual can not be identified only from the first database 1212 stored in the shopping history management server 1211, and a specific individual says “when, where, what did you buy” Personal sensitive information is not held by one organization. On the other hand, the second database 1215 of the portable information terminal device 1213 owned by the customer has recorded therein second commodity identification information of a commodity purchased by the customer in the past, and the first shopping history management server 1211 The shopping history data stored in the database 1212 of can be referred to.

  Further, in the shopping history management system 1200 of the present embodiment, the commodity wireless tag 1203 is read by the wireless tag recognition device 1202 connected to the self-settlement machine 1201, so that the entire shop 600 such as the shopping recognition system 200 in the first embodiment is covered. There is no need to build a system. Therefore, it is possible to reduce the price of the entire system.

100 shopping history management system 101 store POS server 102 customer wireless tag 103 wristband 104 self checkout machine 108 shopping history management server 110 information terminal device 200 shopping recognition system 202 commodity shelf 204 commodity wireless tag 205 wireless reader / writer 600 store 606 crime prevention gate

Claims (11)

A shopping history management server that stores shopping history data of a product purchased by a customer at a store in association with first product identification information;
An information terminal device held by a customer storing the second item identification information;
The information terminal device communicates with the shopping history management server, and associates the shopping history data stored in the shopping history management server with the first commodity identification information corresponding to the second commodity identification information. See
The first item identification information and the second item identification information can be uniquely associated,
The shopping history management system, wherein the shopping history data is customer non-specific information which can not specify the customer as an individual. An arithmetic processing unit included in the information terminal device;
A shopping history management application stored in the information terminal device and executed by the arithmetic processing unit;
The shopping history management application communicates with the shopping history management server, and the shopping history data stored in the shopping history management server in association with the first commodity identification information corresponding to the second commodity identification information The shopping history management system according to claim 1, characterized in that: The shopping history management system according to claim 1, wherein the first item identification information and the second item identification information are item identification codes read from an item wireless tag attached to the item. . The shopping history data includes information other than the product identification code directly read from the product wireless tag, or information obtained indirectly based on the product identification code read from the product wireless tag. The shopping history management system according to claim 3, characterized in that: The shopping history management system according to claim 1, wherein the shopping history data includes information on the product updated by an event that occurs after the customer purchases the product. A customer wireless tag carried by the customer for storing customer identification information identifying the customer;
And a wireless reader / writer that reads the product identification code and the customer identification information from the product wireless tag and the customer wireless tag.
And reading of the product identification codes from the product wireless tag, and the reading of the customer identification information from the customer wireless tag, characterized by being carried out in a series of operations by the customer to handle the merchandise The shopping history management system according to claim 3. The shopping history management system according to claim 6, wherein the customer wireless tag is a wristband that the customer wraps around a wrist. The shopping history management system according to claim 6, wherein the wireless reader / writer is attached to a product shelf on which the product is displayed. It further comprises a store POS server that stores transaction information of the goods of the store,
The product identification code read by the wireless reader / writer and the customer identification information are transmitted to the store POS server as purchase information of the product by the customer and stored by the store POS server. The shopping history management system according to Item 6. The store POS server is connected to the shopping history management server via a network,
The shop POS server transmits, to the shopping history management server, customer non-specific information which can not specify the customer as an individual among the transaction information stored in the shop POS server. Buy history management system described. Associating shopping history data of a product purchased by a customer in a store with the first product identification information and storing it in the shopping history management server;
Storing, in an information terminal apparatus owned by a customer, second product identification information uniquely associated with the first product identification information;
The information terminal device communicates with the shopping history management server, and refers to the shopping history data stored in the shopping history management server in association with the first commodity identification information corresponding to the second commodity identification information. Step of
The shopping history management method, wherein the shopping history data is customer non-specific information which can not specify the customer as an individual.

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