Email Notifications for Comments and Status Changes #1
Description
📧 Feature: Email Notifications System
Description
Implement an email notification system that automatically sends notifications when:
- New comments are added
- Comment status changes (Open → In Progress → Resolved)
- New replies are posted
- Comments are assigned to users
User Stories
- As an admin, I want to receive email notifications when clients add new comments
- As a client, I want to be notified when my comment status changes
- As a team member, I want notifications when comments are assigned to me
- As a participant, I want to be notified of new replies to my comments
Implementation Details
Email Templates
- New comment notification template
- Status change notification template
- Reply notification template
- Assignment notification template
- HTML and plain text versions
Settings
- Admin settings page for notification preferences
- User-level notification preferences
- Email frequency options (immediate, daily digest, weekly)
- Opt-in/opt-out functionality
Technical Requirements
- Use WordPress
wp_mail()function - Queue system for bulk notifications
- Email template system with placeholders
- Unsubscribe functionality
- Email validation and error handling
Acceptance Criteria
- Users receive notifications based on their preferences
- Email templates are responsive and professional
- Settings are intuitive and accessible
- Performance impact is minimal
- Notifications include relevant context and links