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1. Ticket-Intelligence-System Ticket-Intelligence-System Public

   This project analyzes a multilingual customer support dataset (from Kaggle) to uncover key trends in ticket types, department workloads, priority distribution, and user sentiment. It simulates the …

   Python

2. Shadow-Cost-Analysis-of-delay-in-IT-Support Shadow-Cost-Analysis-of-delay-in-IT-Support Public

   Estimate hidden operational costs from slow IT ticket resolution using real-world inspired support data. This project leverages Excel, SQL, and Python to calculate and visualize "shadow cost" by an…

   Jupyter Notebook

3. Support-Equity Support-Equity Public

   An interactive executive dashboard that evaluates IT support performance using the Support Equity Index (SEI), SLA compliance, ticket trends, and business impact. This dashboard empowers leadership…

   Python