About LucioFitbit

LucioFitbit · ‎02-02-2023

Hi there @kantisongh1958, it's good to have you in the Community. Thank you for sharing this information. Can you please elaborate on the issue you are experiencing? I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging?. Regarding the Display, you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again. And check if the Sleep Mode or Do Not Disturb Mode are On in your device.

LucioFitbit · ‎02-02-2023

Hi there @KamilCzyz. Welcome to Community Forums. Thank you for reaching out to the Community. I'd recommend you check these articles, How do I track my sleep with my Fitbit device?, How do I track heart rate with my Fitbit device? and What should I know about Fitbit Premium?.

LucioFitbit · ‎02-02-2023

Hi there @annedwyer, it's great to have you in the Community. I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again. Also check if the Sleep Mode or Do Not Disturb Mode are On in your device. Also check these articles, What are the reminders I see on my Fitbit device? and How do I navigate my Fitbit device?.

LucioFitbit · ‎02-02-2023

Hi there @SarahLks, it's great to see you around in the Community. I'm happy you solved this situation. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

LucioFitbit · ‎02-02-2023

Hi there @Funnyfarm01. Welcome to Community Forums. I appreciate you share your concerns and the troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Proceed with the following steps: - Force quit the Fitbit App. - Turn off the bluetooth of your cell phone. - Turn back on the bluetooth of your cell phone. - Open the Fitbit App. - Force sync the Fitbit device.

LucioFitbit · ‎02-02-2023

Hi there @Moke55, it's good to have you in the Community. I'm glad you got this solved and are back on track. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

LucioFitbit · ‎02-01-2023

Hi there @Pinkypirate, it's good to see you around in the Community. I'm sorry to hear about your experience and appreciate the feedback. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, How do I track swims with my Fitbit device?, How do I track my activity with my Fitbit device? and How accurate are Fitbit devices?. And you can also add a Feature Suggestion so our team can consider it and other users can vote for your idea.

LucioFitbit · ‎02-01-2023

Hi there @Oxman88. Welcome to Community Forums. I'm sorry to hear about your experience and appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Then unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance. And check these articles, How do I change the time on my Fitbit device?, How do I navigate my Fitbit device? and Why won't my Fitbit device sync?.

LucioFitbit · ‎02-01-2023

Hi there @Cozmolives. Welcome to Community Forums. I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again. Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

LucioFitbit · ‎02-01-2023

Hi there @Cozmolives. Welcome to Community Forums. I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again. Also check if the Sleep Mode or Do Not Disturb Mode are On in your device. Unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance. And check these articles, How do I navigate my Fitbit device? and Why won't my Fitbit device sync?.

LucioFitbit · ‎02-01-2023

Hi there @Littlelizzie, I'm glad to have you in the Community. I appreciate the feedback and troubleshooting steps performed. I'd recommend you verify you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Also check these articles, How do I use GPS on my Fitbit device? and How do I track my activity with my Fitbit device?.

LucioFitbit · ‎02-01-2023

Hi there @Moke55. Welcome to Community Forums. I appreciate you share your concerns and comments. Can you please elaborate on the issue you are experiencing? I'd recommend you verify you have the latest Fitbit Firmware and OS of your mobile device, then restart your device.

LucioFitbit · ‎02-01-2023

Hi there @deltonabill, it's good to have you in the Community. I appreciate the information shared and troubleshooting steps performed. Please verify you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Environmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. If your tracker is searching for a GPS signal during an exercise, you’ll see “ connecting” appear at the top of the screen. If Charge 4 can't connect to a GPS satellite, the tracker stops trying to connect until the next time you start a GPS exercise. For best results, wait for Charge 4 to find the signal before you start your workout. Also check these articles, How do I use GPS on my Fitbit device? and How do I use Google Maps on my Fitbit device?.

LucioFitbit · ‎01-31-2023

Hi there @EmmaU1975. Welcome to Community Forums. I appreciate you reach out to the Community and the troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again. Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

LucioFitbit · ‎01-31-2023

Hi there @EvieF, it's great to see you around in the Community. I appreciate the comments and feedback. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Also you check these articles, How do I track my sleep with my Fitbit device?, How do I track heart rate with my Fitbit device? and What factors can affect the hear rate reading on my Fitbit device?. Regarding your daily activity check these articles, How do I add, edit or delete Fitbit data and activities?, How do I track my workouts with my Fitbit device? and How does my Fitbit device calculate my daily activity?.

LucioFitbit · ‎01-31-2023

Hi there @Quack123. Welcome to Community Forums. I appreciate you reach out to the Community and the troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again. Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

LucioFitbit · ‎01-31-2023

Hi there @SamuiT, it's good to have you in the Community. I'm glad you got this solved and that you are back on track. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

LucioFitbit · ‎01-30-2023

Hi there @ccabr003. Welcome to Community Forums. I understand how you feel about this situation. I'd recommend you check these articles, How do I track my health and fitness goals with the Fitbit app? and How do I add, edit or delete Fitbit data and Activities?. Also you can restart your device.

LucioFitbit · ‎01-30-2023

Hi there @CandyCass, it's good to have you in the Community. I appreciate the comments and feedback. I'd recommend you vote for this idea, as it suits your request. You can also add your own Feature Suggestion so our team can consider it and other users can vote for your idea.

LucioFitbit · ‎01-30-2023

Hi there @howyouben. Welcome to Community Forums. Thank you for sharing this information and for the troubleshooting steps performed. I'd recommend you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Fitbit devices use a 3-axis accelerometer to track movement. They calculate distance based on the device’s accelerometer data and stride length setting. Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances. When you sync your device, our algorithm interprets the data from the device, and you see the distance traveled in the Fitbit app. Also check these articles, How do I use GPS on my Fitbit device?, How do I track my activity with my Fitbit device? and How does my Fitbit device calculate my daily activity?.

LucioFitbit · ‎01-30-2023

Hi there @MrsPLC, it's great to see you around in the Community. I'm sorry to hear about this experience but you will soon be back on track with your replacement. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

LucioFitbit · ‎01-30-2023

Hi there @SunsetRunner. Welcome to Community Forums. I appreciate the information shared. I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Also verify you have the latest Fitbit Firmware and OS of your mobile device. Then unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance. After you perform these steps you can also try to restart your Fitbit device.

LucioFitbit · ‎01-30-2023

Hi there @Serendiipity, it's good to see you around in the Community. I'm sorry to hear your experience and thank you for sharing it with the Community. I'd recommend you check these articles, How do I listen to Pandora stations on my Fitbit watch? and How do I listen to music and podcast on my Fitbit watch? and Why can't I download music and podcasts to my Fitbit watch?.

LucioFitbit · ‎01-30-2023

Hi there @NorzyPan. Welcome to Community Forums. I appreciate the comments and feedback. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Also you check these articles, How do I track my sleep with my Fitbit device?, How do I track heart rate with my Fitbit device? and What factors can affect the hear rate reading on my Fitbit device?.

LucioFitbit · ‎01-30-2023

Hi there @SamuiT. Welcome to Community Forums. I appreciate the information shared and the troubleshooting steps performed regarding the 403 Forbidden Error. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Also check this thread where another user shared a solution for this error. Ans check this article, What should I know about using my Fitbit device to make contactless payments?.

LucioFitbit · ‎01-30-2023

Hi there @Jackie1973. Welcome to Community Forums. I appreciate the comments and troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging?.

LucioFitbit · ‎01-30-2023

Hi there @staledale. Welcome to Community Forums. Thank you for the information and feedback. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Also you check these articles, How do I track my sleep with my Fitbit device?, How do I track heart rate with my Fitbit device? and What factors can affect the hear rate reading on my Fitbit device?.

LucioFitbit · ‎01-30-2023

Hi there @Oxbowcan. Welcome to Community Forums. I appreciate the comments and troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging?.

LucioFitbit · ‎01-30-2023

Hi there @Kayleighvans. Welcome to Community Forums. I'm sorry to hear about your experience and I appreciate the comments and feedback. You can order at any time the items sold on our website and apply the discount offered on items listed with regular price. For more information I'd recommend you continue this with Support Team as there is already a case with them for this situation.

LucioFitbit · ‎01-29-2023

Hi there @Balatonkim. Welcome to Community Forums. Thank you for sharing your experience. I'd recommend you continue with Support Team as there is a case with them already regarding this.

LucioFitbit · ‎01-29-2023

Hi there @MoKafoto. Welcome to Community Forums. I appreciate you reach out to the Communtiy. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, How accurate are Fitbit devices?, How do I track my workouts with my Fitbit device? and How does my Fitbit device calculate my daily activity?.

LucioFitbit · ‎01-29-2023

Hi there @MrsPLC, it's good to have you in the Community. I appreciate the comments and troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging?.

LucioFitbit · ‎01-29-2023

Hi there @surfing19, it's great to see you around in the Community. I appreciate the information shared, I'm sure many users will benefit from it. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

LucioFitbit · ‎01-29-2023

Hi there @Pablo7. Welcome to Community Forums. I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, How accurate are Fitbit devices?, How do I track heart rate with my Fitbit device? and What factors can affect my heart rate reading on my Fitbit device?.

LucioFitbit · ‎01-29-2023

Hi there @PerryZ, it's good to have you in the Community. I'm glad you are back on track. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

LucioFitbit · ‎01-26-2023

Hi there @RayFoss. Welcome to Community Forums. I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, How accurate are Fitbit devices?, How do I track my workouts with my Fitbit device? and How does my Fitbit device calculate my daily activity?.

LucioFitbit · ‎01-26-2023

Hi there @nannypenny. Welcome to Community Forums. I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device. Also check these articles, How accurate are Fitbit devices?, How do I track heart rate with my Fitbit device? and What factors can affect my heart rate reading on my Fitbit device?.

LucioFitbit · ‎01-26-2023

Hi there @thewavinglady, it's good to see you around in the Community. Thank you for sharing your experience. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Also you can check these articles, How do I track my workouts with my Fitbit device?, What are Active Zone Minutes or Active Minutes on my Fitbit device? and How does my Fitbit device calculate my daily activity?.

LucioFitbit · ‎01-26-2023

Hi there @Faccmil, it's good to have you in the Community. I appreciate you shared your experience. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Then unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance. Also you can check these articles, What are the reminders I see on my Fitbit device?, How do I navigate my Fitbit device? and Why won't my Fitbit device sync?.

LucioFitbit · ‎01-26-2023

Hi there @Capps. Welcome to Community Forums. Thank you for the information and feedback. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device. Also you check these articles, How do I track my sleep with my Fitbit device?, How do I track heart rate with my Fitbit device? and What factors can affect the hear rate reading on my Fitbit device?.

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About LucioFitbit

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