SaaS applications extend far beyond the cloud. Networks, APIs, digital services, and remote user connections—each is a potential point of failure. When businesses rely on Microsoft 365, Salesforce, ADP, Certify, or UCaaS applications like Teams and Zoom, they expect performance and always-on availability. Falling short can impact revenue for the user—and mean lost customers for the provider.
Observability Built for the Unpredictable
Service disruptions are hard to troubleshoot if IT teams can’t quickly find the source. NETSCOUT’s network observability solutions deliver real-time, packet-level application performance management to understand how SaaS applications, networks, and security infrastructure are performing across every user, network path, provider, and remote location:
- Track key metrics like response times, uptime, user activity, and error rates to ensure service health.
- Reveal hidden dependencies, blind spots, and root causes while avoiding data silos in hybrid multi-cloud environments.
- Simplify complex IT estates with deep observability into the infrastructure, services, and data flows that support SaaS applications—including on-premises systems.
By knowing where, why, and how disruptions occur, IT teams can protect the global workforce, deliver seamless digital experiences, and collaborate intelligently with their SaaS partners when issues emerge.
SaaS Observability in the Modern Enterprise
To ensure uninterrupted SaaS performance at essential business edges, IT teams must utilize best practices to increase observability and improve efficiencies across mission-critical SaaS applications. Read on to uncover 4 key considerations to maximizing SaaS success using NETSCOUT solutions.
nGenius Solutions for Improving SaaS Application Performance
Accelerate troubleshooting and improve the availability and user experience of mission-critical SaaS ecosystems.
Visibility and Availability
The variety of paths and complexity connecting different SaaS and UCaaS solutions can significantly impact troubleshooting and performance management. NETSCOUT’s vendor independent approach can simplify problem identification and mean-time-to-resolution (MTTR).
User Experience
SaaS and UCaaS performance management needs to reach across corporate offices, remote users, and branch locations. NETSCOUT delivers real-time visibility and actionable insights to maintain uptime and deliver consistent digital experiences wherever users connect to cloud-based applications.
Application Recognition
Organizations need a holistic approach to the visibility and performance of all their applications. NETSCOUT technology innovations make it possible to identify, monitor, and analyze virtually every application, including SaaS-based apps, for rapid troubleshooting to avoid business disruptions and assure user experience.
NETSCOUT Solutions Fill Gaps in Visibility
While reliance on SaaS and UCaaS applications is now commonplace for employees, accessing and enjoying a seamless experience with these services is often still a challenge. Many variables impact the quality of user experience including internet providers, available bandwidth, competing traffic volumes, and ethernet or Wi-Fi local connections.
NETSCOUT nGenius Enterprise Performance Management solutions provide critical network and SaaS application visibility that helps you and your technology partners gain early warning of emerging degradations to quickly pinpoint true root cause and restore high-quality end-user experience for all your employees, wherever they do their jobs.