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For all passengers travelling on Fare free Fridays using a single use ticket, please do not scan on and off when using Transport Canberra bus and light rail services until further notice. This is to ensure you do not activate your ticket on Fridays. You can still tap or scan on and off using a bank card, MyWay+ card or in-app QR code. No fares will be charged. For more information see using paper tickets on Fare free Fridays.

Check old MyWay card balance


You can no longer check the balance of your old MyWay card.

To request a refund of an outstanding MyWay balance please use the MyWay refund form.

Alternatively, you can transfer your old MyWay card balance to your new MyWay+ account.

Related links

Video tutorials

Watch our series of video tutorials to learn how to use your MyWay+ account.

Support and assistance

If you require assistance or have further questions, call Transport Canberra on 13 17 10 during business hours. We also encourage our customers to complete our online feedback form for compliments and complaints.

Acknowledgement of Country

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.