Enjoy Effortless Success with a Comprehensive Range of
On-demand CX Services

Partners, resellers, and clients can delegate tasks to accelerate ROI when deploying, using, and optimizing the Odigo solution thanks to four on-demand CX services: Set ‘N’ Start, Custom ‘N’ Assist, CX Train ‘N’ Change, and CX Consulting.

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OUR CX ServiceS OFFERS

Set 'N' Start

Establish the foundations for rapid results and ongoing success.

Accelerate ROI

With different levels of expert support to suit your needs, quality gates, and an advanced hybrid approach to setup and integration, the benefits will soon speak for themselves.

Secure a Successful Setup

Implementation, testing, and pilot phases work to integrate the Odigo solution into your environment and induct your users for intuitive experiences.

Retain Your Focus

By delegating setup to an experienced CX services team, you can maintain your focus on customer satisfaction and business goals.

Custom 'N' Assist

Outsource expertise as and when you need it.

Customize

Maximize performance by taking full advantage of the customization layer. Odigo CX services can fine-tune functionalities to your contact center environment.

Innovate

Tackle complex technical challenges with expert support and accelerate your development by actualizing long-term goals faster.

Evolve

When faced with business changes, adapt the way you utilize the Odigo solution. Add in new or under-used functionalities and re-optimize customization options for the new conditions.

Train 'N' Change

Provide customized training modules to develop contact center agent skills and use the full potential of Odigo.

Change Management

Whether in preparation for deployment or the launch of new features and strategies, proactive training and familiarization smooth transition and prevent skill shortages.

Empower Users

Boost confidence and competence so users benefit from the features that will positively impact their working day.

Maximize Adoption

Interactive learning, utilization tracking, and a train-the-trainers approach promote long-term learning and adoption.

Expert voice

Empower your teams and achieve your potential with Odigo’s expertise in training and change management. Our in-depth audits ensure an optimal use strategy and customized training to boost engagement and promote seamless adoption.

Patricia Barrière

, Odigo

Head of Odigo University

Odigo

CX Consulting

The expert-led way to understand, define, and optimize your best-ever CX strategy with Odigo’s CX services.

Functional Journey Design

Improve CX with expert guidance in designing customer journeys that fit your vision, deliver satisfaction, and factor in possible impacts.

Best Practice

Whether it’s operational efficiency, customer relations, or benchmarking, Odigo experts use their experience to provide best-for-you advice.

Data-Driven Decisions

Benefit from CX services that identify and analyze your operational indicators to define effective action plans.

Find out more about Odigo On-demand CX Services

Which CX service is right for your contact center challenge?
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Enjoy Effortless Success with a Comprehensive Range of On-demand CX Services

Find out more about Odigo On-demand CX Services

Enjoy Effortless Success with a Comprehensive Range of
On-demand CX Services