Trust and Safety Foundation

Join us at #TrustCon2025 for the following sessions, activities, and events! 📢 * A panel entitled “T&S Past, Present, and Future: Perspectives Across the Ecosystem” about a forthcoming edited volume to be published by Taylor & Francis this year. This panel will be moderated by Marlyn Thomas Savio, PhD, CPsychol and feature Amar Ashar, Erin Saltman, PhD, Joseph Seering, and Juliet Shen. * A roundtable entitled “Bridging Gaps in T&S: A Framework for Better Collaborations” hosted by Maia Levy Daniel and Amanda M. * Two presentations: “The History of Trust & Safety: Origins, Evolution, and Future Directions” by Toby Shulruff and “Establishing Empirical Benchmarks of Common Psychometrics for Content Moderators” by Deepa Manjanatha, MPH. * A panel entitled “Global Majority Diasporas in T&S Organizations” hosted by the Global Majority Research Committee. * A Birds of a Feather breakfast on Wednesday, July 23rd for researchers. (Stay tuned for more information about how to register! Capacity will be limited.) * A virtual networking space for researchers who are in attendance. * A call for new members for the Tooling Research Committee.

Today at #TrustCon, Toby Shulruff presented insights from 63 in-depth interviews with people in the trust and safety ecosystem (mostly T&S practitioners with between 3-33 years of experience!). These interviews were conducted as a part of the larger History of T&S project and represent an incredibly rich dataset across what Toby and her co-authors, Jeff Lazarus and Amanda Menking, identify as three waves of trust and safety. 🌊 If you're at TrustCon and want to learn more, find Toby. If you want to read more, stay tuned; we'll be posting a pre-print soon! 📚 P.S. So much thanks to interviewees for sharing their personal histories in and of T&S. 🙏

New Report: T&S Professionals Global Compensation We’re proud to share the first-ever T&S Professionals Global Compensation Report, a foundational resource to support individuals, teams, and organizations in making informed decisions about compensation, benchmarking, and equity. Drawing on insights from 500+ professionals in over 30 countries, it provides an important first look at current pay, benefits, and working conditions across the field, and sets the stage for deeper insights in the future. This isn’t  just a reflection of where the field stands, but a tool to help us figure out where we go next. Download the full report to dive into the data: https://lnkd.in/gZX364i7 Thank you to the T&S professionals who shared their insights through the first ever Global Compensation Survey. We appreciate the time you took to provide details about your experience in the field of Trust & Safety to help other professionals understand the value of their professional expertise.

Today Deepa Manjanatha, MPH, MS presented early findings from a collaborative and ongoing research project about establishing empirical benchmarks of common psychometrics used to understand content moderator wellbeing. If you're attending TrustCon and want to learn more, find Deepa! 👀 We're incredibly grateful to all of the content moderators who responded to the survey, to Cinnamon Bloss, PhD (and her lab, the Center for Empathy and Technology at UC San Diego), Deepa Manjanatha, MPH, MS, and members (present and past) of the Psychological Health Research Committee (PHRC)--Marlyn Thomas Savio, PhD, CPsychol, Jolguer Pérez, Irene Huang, PhD, Diana Mihalache, and Nöel Bankston--who have supported and partnered in this work.

A new edited volume, Trust, Safety, and the Internet We Share just debuted at TrustCon 2025, with a panel from the authors of 27 (!!) chapters that range from the history of T&S to tooling to community moderation to T&S in the Global Majority. You can sign up to be notified when the volume is available for free later this year: https://lnkd.in/gweiPxk6

Our new Tooling Research Committee (TRC), co-chaired by Juliet Shen and Joseph Seering, is seeking members! The TRC aims to advance online safety through collaborative research and innovation in safety tooling by connecting researchers, practitioners, and engineers working on both internal trust and safety systems and user-facing protection tools. It also provides a platform for showcasing research, sharing insights, and identifying collaboration opportunities that collectively strengthen the digital safety ecosystem. The application deadline is August 25, 2025. Learn more here: https://lnkd.in/gDfF-NPs

New paper coming out! Zoe Phillips Williams and I recently co-authored a book chapter titled "Trust and Safety as Philosophical Practice." 🎉 You can find the full paper here: https://lnkd.in/gMbbJtFB We argue that there are profound similarities between Trust and Safety work and academic philosophy, and that T&S policy professionals regularly engage in philosophical thinking. We also suggest that academic philosophers have much to learn from engaging with T&S professionals. Simply put, this is a plea for bringing philosophy outside the ivory tower and into social media companies. This chapter is part of Trust and Safety Foundation's forthcoming edited volume "Trust, Safety, and the Internet We Share: Multistakeholder Insights" (Taylor & Francis, 2025). Many thanks to Amanda Menking, Maia Levy Daniel for their valuable suggestions and, of course, to Zoe Phillips Williams for her intellectual and philosophical partnership!

“There are a lot of people doing trust and safety, and not enough people talking about trust and safety. And there are also people who talk about trust and safety, who don't really know trust and safety. So, I wish there were more of those people that I know who do trust and safety coming out to talk about it.” Come join us in centering the voices of those who *do* know T&S at TrustCon on Tuesday at 4:10pm in the The History of Trust & Safety: Origins, Evolution, and Future Directions.