The pool looked disgusting and I refused to go in. Front office staff randomly locks entrance doors on you and expects you to know which one to use. Dinner food could have been better too.

Breakfast was good, and that same restaurant serves dinner and drinks at night, but the drinks were better. There's a very good gym I enjoyed using to do some exercising, and the top has a great view of the city.

Stayed in February 2025

There was a crossing guard whistling early in the morning outside my window which woke me up until I started using a white noise app on my phone. The gym equipment could use updating (treadmills don’t work).

The LuxSur was comfortable, the staff was attentive and helpful, and the breakfast options were plenty. You can’t beat the price!

Stayed in September 2024

So in need of renovation and a thorough cleaning

Everything was working, staff was helpful, but no English fine breakfast

Stayed in August 2024

Air condition did not work in fitness center.

Stayed in December 2023

Gym - half of the equipment is broken Sauna - when it is heated it has a very strange odour. I changed my mind and did not go there Breakfast- good variety, but restaurant staff is very lazy and disrespectful. They will not bring more food until there is literally nothing left and you have to ask them twice . “Hot food” such as eggs, bacon , potatoes was cold . There were burners underneath, but they were not working . Fruits were very tasty and very good quality, but again, you have to ask them to bring more.

Location, close to buss station. Nice staff at reception

Stayed in July 2023

everything was good

very nice, clean and comfortable hotel with a sumptuous breakfast. Staff was very helpful in arranging a taxi for me to go to the ruins. however they did not speak any English

Stayed in January 2023

The smart lock you installed its not a good idea. You need to remember an impossible 8 digits code all the time or walk with a paper with the number in your pocket. The classic plastic key card system it's a lot better.

breakfast is really good except the quality of the coffee itself which it's impossible to drink. Please offer an alternative like an espresso machine or a capsule coffee machine. I have no problem to pay extra for that.

Stayed in August 2022

She found us another’hotel’ for similar price, but it was a small old and not so nice, but clean. We stayed there because it was the time of the carnavale so not much was available but I’ll never do it again

I don’t know because we didn’t stay here. My booking was initially declined, message said problem with bank details, so I entered a different card and the booking was confirmed but when we got there the reception said she had sent me a message to say that she sent a message to say that they had nothing available, although it was still available on Booking.com. I didn’t see this message.

Stayed in February 2025

Front desk staff was not familiar with the tourist information around the city and they did not speak English. We had to use translator app. For the rate they charged, they could have hired one English speaking staff. We went to the city specially for the first parade of annual carnival. When asking front desk where and when we might see it, we were told that we would NOT be able to see it at all as the event would not start until one week later. Well, we later found out the critical information by asking the other customers in the hotel and didn’t not miss the event. A near miss for our travel plan! In addition, before we left we asked the taxi service to the bus terminal that was 500 meters away. They told us we had to pay the same price that we paid earlier from train station that was over three km. Something was not right here as the taxi’s starting price was much lower than that! So we decided to walk to the bus terminal for 7 minutes. I wish they could pay more attention to the details and take care of their customers better.

Room is roomy. Breakfast has eggs and bacon.

Stayed in January 2025

Me, my family got food poisoning from the breakfast, the air conditioning units were full of dust and mold, the beds were way too soft for anyone's spine but a small child. The bedrooms are dark and have this "hourly rate motel" or "love motel" vibe, dark rooms, red sofas, with a heavy air from dust accumulated on all the velvet. Parking is kind of a block away from the hotel, so you have to walk at night in this weird neighborhood from and to your car.

The receptionist was very good, very helpful and charismatic. Honestly the only good thing I can remember.

Stayed in September 2024

Breakfast very basic and ordinary

Staff, location and room.

Stayed in July 2024

It was horrible, after our arrival (the reception staff was rather unfriendly/unenthusiastic) they had a problem with the lock of our door. First they couldn’t get in anymore (our luggage was in there already and we couldn’t access it), then the lock mechanism would emit a loud beeping constantly which took a long time to solve as well. After almost two hours (it was almost 1am already and we were dead tired after a whole day of driving!) we were able to go to bed and sleep with a door that was more or less closed. We asked for a different room, which they couldn’t/wouldn’t provide and the whole process took place with super annoyed staff and without a single apology. The room (we had a deluxe suite) was not clean, especially not the bathroom. I don’t mind so much, that it’s super old fashioned and not renovated at all, but half the door frame hung loose (we were afraid it would fall on our heads) and the lack of cleanliness in the bathroom as well as the dubious stains on the velvet chairs were pretty annoying. For breakfast: We arrived at 9am and everything was empty. After asking they actually took care to refill most things. For Paraguay I would say it was a decent breakfast buffet (just don’t expect European standards). The rooftop terrace was closed unfortunately, the pool small and the water looked so brackish, that we decided against going in. Overall it wasn’t a nice experience at all. We never got a reply after asking for a reimbursement with all the trouble and the overall lack of friendliness was very uncommon compared to a lot of other experiences in Paraguay. I definitely can’t recommend this place! Take any other if you want to spend some time in Encarnacion!

Nothing!

Stayed in February 2024

I honestly can say anything negative about my experience.

Luxsur has a great breakfast and the best coffee in town. The gym is excellent and the steam room is fantastic. The rooms are clean and there is actually hot water- not the electric showerhead that's usually found in hotels here in PGY.

Stayed in July 2023

It was all good.

Unique rooms.

Stayed in March 2023

Rooms are too close to elevators. For some reasons, elevators makes a loud BIP sound all the time, 24h a day. Also, there room was pretty small and ugly.

Staff is super friendly and polite. Breakfast is good and the location is great if you need to go to the bus station. Great A.C.

Stayed in October 2022

I had a very nice experience staying at LuxSur in Encarnación. Everything was excellent - the hospitality of the staff, the room, the breakfast, the location. The space was clean and quiet. The hotel is just a few blocks from the bus terminal, and also close to the river and the city center. There are many shops and restaurants nearby and the area feels safe. Highly recommended.

Stayed in September 2022

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Stayed in January 2024

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Stayed in October 2023

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Stayed in September 2023

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Stayed in July 2023

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Stayed in May 2023

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Stayed in June 2023

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Stayed in May 2023

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Stayed in February 2023