Great location and food. Pillows a little thick. Some lower profile pillows would have been good.

Stayed in March 2025

Everything, food, staff, ...

Stayed in March 2025

Bar seemed to close early (9pm)

Excellent location and near harbor. Fantastic restaurant on location

Stayed in February 2025

Phenomenal hotel and experience. Howard (Howie) made our stay so incredibly comfortable and went out of his way to make sure we were happy with everything we needed. Rooms were stunning, beds and pillows were incredibly comfortable. Would definitely come back to stay time and time again.

Stayed in March 2025

My rain shower didn’t work particularly well. The lights were overcomplicated and difficult to use. But the most important thing that was missing was storage space. There is room to hang up shirt, jackets, and trousers, but no drawers for other items of clothing. Also, if you are traveling for work, there isn’t actually a desk to sit and use.

I love the contemporary looking and feel. The staff are extremely friendly and helpful. The bar and restaurant was lovely and good value. Fantastic location.

Stayed in March 2025

Very little room to unpack…

Environmental conscious.

Stayed in March 2025

Room was modern and very nice. Limited space.

Hotel location was excellent. Room was lovely but it was a small space. We paid for Breakfast inclusion. Limited menu with extra charges for bacon with eggs, etc. would prefer buffet where I am given more choices.

Stayed in March 2025

The Hotel Britomart is a beautiful hotel and a great location and we will stay there again next time we are in Auckland.

Stayed in March 2025

Stunning modern hotel, it was an experience staying here. Beautiful decor!

Stayed in March 2025

N/a

The stunning architectural design attention to detail, brilliant location and friendly and helpful staff

Stayed in March 2025

Room is quite small. There are no drawers for your clothes and very few hangers are provided. Ice buckets not provided and when requested you get one without a top. Ice melts very quickly. I had reserved room INCLUDING breakfast but was told breakfast was not included. I had to provide my confirmation email to prove that breakfast was indeed included. Hotel added an additional charge for using credit card to pay bill which was not mentioned anywhere in my booking.

Location is excellent. Hotel is well maintained.

Stayed in March 2025

Nothing

Clean, beautiful, comfortable, delicious food, Library is a real treat and location is perfect.

Stayed in March 2025

The staff were very friendly and helpful. The room was beautiful, clean, and comfy.

Stayed in March 2025

Excellent location, comfortable room with a nice harbor view, excellent service, very pleasant atmosphere, high quality restaurant with a nice elegant seating area.

Stayed in March 2025

Couldn’t suggest anything to be improved

Fantastic location and beautiful hotel decor

Stayed in February 2025

The pillows were to thick on the bed and slept with out one

Stayed in February 2025

Prices were at the Maximum, high demand

Location & Quality

Stayed in January 2025

They should vacuum under the beds. Staff didn't always greet quests, a simple good morning etc goes a long way.

Very stylish hotel and the room I booked was a good size and was well kitted out.

Stayed in February 2025

Small compact rooms. Very few facilities other than small reception area, adjacent restaurant and bar/library with limited opening hours. Pricey.

Great location as close to waterfront. New so comfortable, clean and crisp. Staff very friendly and polite.

Stayed in February 2025

Room small

Location and facilities

Stayed in February 2025

The single entrance was often overcrowded

Upmarket trendy w subtle accents of New Zealand Māori culture but super classy and elegant without clutter . walking distance to all waterfront restaurants and free bicycles to get on bike trail wayerfront Tamaki drive from westhaven marina to mission bay to st heliers ! No rental car needed ! Ferry Building 3 mi walk to island ferries !

Stayed in January 2025

The technology for the light switches wasn’t very practical and for the temperature of the room didn’t work very well.

The location is great with lots of shops, cafes and restaurants in the immediate vicinity. My room was very quiet and ready when I checked in at 12.30pm which was brilliant. The restaurant is very pleasant with delicious and very fresh fish dishes

Stayed in February 2025

Arrived on waitangi day and absolutely no food/ drink service available which was disappointing as we really just needed a rest and had planned on staying in that night and eating at their restaurant. Should have been communicated to us prior to arrival. Close to places to get food however.

Style, location, staff friendly and helpful

Stayed in February 2025

Unclear where the valet dropoff or front door was at first, valet in general needed a bit of backup as the wait was long

There’s something special when you walk in, super refreshing (was later told it was the signature scent), beautifully designed, the rooms are lovely, staff was so kind, and nice that you can have a coffee in the gorgeous lobby - an extension of the restaurant.

Stayed in February 2025

Nothing

Pretty, modern, great location

Stayed in February 2025