Hotel needs a bit of TLC in certain areas! Reception areas and corridors!

Good location and rooms larger than average Bar staff were really friendly and even made us some food when we arrived late!

Stayed in July 2023

Little far from the central and I don't think it has all 4 star level facilities.

It was clean and big enough. There were some complementary fruits

Stayed in July 2023

It would have been good to have tea facilities

Breakfast was lovely. Room good, shower excellent

Stayed in July 2023

The location is very far from everything.you must have csr.

Thw view....wide room....clean

Stayed in July 2023

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Amazing location with a great view. The room was nice, clean, and comfortable. The staff was very helpful. and there is a good bar in the hotel. where you can buy some drinks and go outside to sit near the water.

Stayed in July 2023

1.I don't know if it's a cultural thing, but the staff was not friendly or welcoming in general, one example will be that I arrived around 1:00 pm, and the first thing the staff member told me, instead of saying 'Welcome to our hotel' or anything similar, was 'You know it's 1 pm, and check-in is at 3?' I was very surprised by it (in a bad way). Yes, check-in is at 3 pm however, people travel from all around the world, and they arrive at different times so people go directly to the hotel to leave their bags there or maybe to relax in the communal areas waiting for check in instead of carrying heavy luggage with them. They need to train the staff to be friendly and polite. 2.All the messages sent to me by the hotel containing important information were not in English, making it impossible for me to understand anything. As a hotel catering to tourists, it is essential to provide information in a language that guests can comprehend. Sending important messages in the local language should only be done if the customer is known to be local. This is a fundamental aspect of customer service. 3.When we arrived, our room was ready, so we asked if we could use it as it was already prepared. However, they told us to pay for it. It was the first time in my life a hotel asked me to pay to check in early in Amsterdam when the room was empty and ready. I travel to Amsterdam for work around four times per year, and this is not normal and looks bad. The next day, we went to a different hotel that let us use our room three hours before the check-in time for free (like almost any other hotel in town). I know check-in is at 3 pm, but if you have a clean, empty room ready and charge customers to use it, it creates a very bad impression of your hotel. Even though the hotel was beautiful, due to the unfriendly staff and the fact that they charged for early check-in, I would not come back.

* The hotel is brand new and exceptionally charming. Our room had a breathtaking view to the port, and the beds were incredibly comfortable. * The hotel is conveniently located within walking distance to the tram station. * The surrounding area is delightful, with a picturesque port and a few bars and restaurants to explore.

Stayed in June 2023

No kettle in the room

Very clean, modern, friendly staff, underground parking at reasonable price compared to city center, free fruit and water at reception, 10 minute walk from tram

Stayed in July 2023

I was upset with a customer service at this hotel. At first they asked to pay for an early check in even though I didn’t ask for it and my room was ready anyway (which would be fine if I didn’t know that other hotels provide it free of charge). Then at 10ish pm I wanted to buy some ready meal but their terminal was not working. They asked for cash. I proposed to pay during check out, but they refused this option and did not offer any alternatives. They left their guest hungry at night. No metro nearby. Tram/bus are 8-12 mins away. There is only shower gel in a bathroom.

Specious room, comfy bed. I paid for a room with a view, and it totally worth it.

Stayed in June 2023

The water in the shower was not flowing well

clean, with air conditions, comfortable beds

Stayed in June 2023

The price was very high, but considering its Amsterdam we could accept it if the services were upto par. The two weeks we stayed there, housekeeping did not refill the coffee pods a single day. They kept missing the required towels most days, did not refill the soap, and the day before we were leaving housekeeping totally ignored our room, even though we did NOT leave a free drive/DND sign, cos I'm sure they knew it was the last day and didn't care. We did inform reception about the issues some days but gave up eventually.

Location and views from the hotel were good. Modern and well maintained facilities. Although there are no restaurants or shops in the vicinity, the tram and bus were only 7/10 min walking distance which was convenient.

Stayed in June 2023

No tea or coffee in room however this seems the norm in most of Europe. No water in the fridge. I was charged an extra 15 euro a night as the credit card for pre charge was over expiry date. I updated to another credit card which they told me they couldn't use (fraud warning) although it worked fine at the hotel. I did give them the original card with new expiry date and asked them to use it but no reply received and proceeded with this charge. I feel customer service is not great, focussed in charging more money. No phones in rooms. Seems odd, no way of contacting reception. Charges for early arrival. Even when I asked to check in 5 minutes to 3pm the woman seemed reluctant. Please take note of reviews. It could be a great hotel.

The hotel is quite new. Modern and comfortable. Lovely view from our room.

Stayed in June 2023

Nice room with a nice view thank you

Stayed in June 2023

Not enough parking for bikes

Spacious room with a comfy bed and a great shower

Stayed in June 2023

The reception staff were very kind and welcoming. The beautiful panorama of the room and the cleanliness left a good impression on me.

Stayed in June 2023

no coffee machine in room, had a fridge but nothing in it. no room service. I expect these things if you’re booking into a 4* star hotel.

location was amazing, bed was exceptionally comfortable.

Stayed in June 2023

no tel in the room, no room service in the evening. we left our room shortly past noon and it was not cleaned upon our return in the evening. The trashcans were still full. Room service was gone for the day Not what we expected from a Hotel

nice view but you need to take the bus to go to town. it’s bright and very comfortable bed. Space sufficient for 2-3 people

Stayed in June 2023

mattress much too soft

Nice location with easy access to city center by bus (20 min). Very friendly and helpful personnel. Very clean.

Stayed in June 2023

Long way to most attractions. took 25 min each direction. Fridge but no microwave. Lighting could be better. It was a little dark with the lights on.

Beautiful view and clean modern facility. Very new. A wonderful tiled warm shower with nice shower head with plenty of power. Also, very quiet and nice blackout curtains for good sleep.

Stayed in June 2023

Staff are not very friendly, they don't try to do more than the minimum required for the check in and check out

Stayed in June 2023

Sluggish daily changes of bath towels + toiletries.

Stayed in May 2023

Decent breakfast, didn't like the food at the bar much though. Location is pretty far out and sometimes hard to get ubers and etc. Being fit and comfortable with bikes is best. Much cheaper staying here than in central amsterdam. Good comfortable stay all in all.

Stayed in June 2023

Basin was stuck ,water was not running. Shower the same ... Bed smells pillows as well

Location

Stayed in May 2023

lack of privacy, no glass curtains

hygienic, good bed and great shower. reward when not having to make up room every day

Stayed in May 2023

Location. It's pretty far from Amsterdam Centraal. However, distance listed is correct so we used Uber to get there. Only 10 min.

We liked the room as it had a beautiful view to one of Amsterdam's canal. Very clean with modern features. Breakfast was good with plenty of options. Staff is very friendly. Thank you for making our stay memorable!

Stayed in May 2023

The staff is amazing, really friendly, helpful and welcoming. Everything was clean, breakfast was really good and the view from the rooms was great. Not too far from the center by car or by bus. Really quiet area and hahing the docks near by is a plus.

Stayed in May 2023