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  5. Reviews of The Ald Hotel

Reviews of The Ald Hotel 4 stars

Fluwelen Burgwal 42, The Hague City Centre, 2511 CJ The Hague, Netherlands

#50 of 56 hotels in The Hague

Guests' Choice

Review score

Based on 41 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.6

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    9.6

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Showing 1 – 25

  • Reviewed: 29 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    DARK! Monochormatic color scheme in very dark hues.

    Super friendly and helpful staff.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights

    The street is a bit noisy and despite the thick glazing you can hear sometimes the buzz from the street.

    Brand new hotel, located close to the Central Station with comfortable rooms (I had the Standard King Room), nice quality toiletries (including hydrating lotion which is a plus) and linen. The breakfast was included in my case and it was fresh and tasty and just enough variety-wise.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Cozy King - Split Level
    • Stayed 1 night
    • Submitted via mobile

    Few very small communication issues on checking in - seems odd that only one lift out of two goes to the 4th floor (something that might have been useful to know if you’re on the 4th floor!).

    Excellent location Comfortable rooms Kind staff

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    Great location and funky rooms
    • Business trip
    • Solo traveller
    • Cozy King - Split Level
    • Stayed 2 nights
    • Submitted via mobile

    As a tall person the cealings were a bit low in some parts of the room. Also only one of the lifts went to the top floor so if the wrong lift cones you have to send it up, jump out and then call it again to get the right one. Maybe there was a better way bit i couldnt figure it out. Staff were very friendly and helpful though

    The location was amazing. Close to the central station and lots of shops and restaurants. The rooms were really cosy if a bit quirky

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    A relaxed atmosphere..

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Floors became very slippery after showering which was a bit dangerous and I do not like glass bathrooms. Also staff members did not know we had a late checkout and came to tell us know twice it is time to go, even though it wasn't. This was very disturbing.

    Bed was amazing and room very clean.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Cozy King - Split Level
    • Stayed 1 night

    Great Location. Nice hotel. Great staff, very helpful and friendly.

    Stayed in July 2025

  • Reviewed: 4 July 2025

    8.0
    Luxury boutique hotel in the heart of The Hague
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    If staying on the 4th floor only one of the lifts goes to that floor, not really an issue but would be good to know beforehand

    Luxury for an amazing price and a brilliant location. The attic room was perfect for a two day trip to The Hague, cosy but spacious enough. The bathroom facilities were spotless and modern while the original exposed beams gave it just the right amount of Netherlands charm. There is also gorgeous bar downstairs with a lovely barman Mark. As the hotel is only a few weeks since opening we got a complimentary drink and snacks.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    8.0
    Unique Design Meets Excellent Service
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There could be more hangers and furniture for clothes. Silently Opening / Closing the door of the toilet was almost not possible. Maybe it is just the door mechanism that can be adjusted.

    The hotel's interiors From the colors and lighting to the decorations and flooring—exude an inviting atmosphere that blends modern design with classic flair. You can sense the love for detail in how historical elements are combined with state-of-the-art service. The staff and their service Although the still-new Ald Hotel initially had some trouble with its check-in system, the staff reacted extremely professionally and welcomingly. We were invited to the bar while they resolved the issue. It's particularly noteworthy that the staff arranged for flowers for our room upon my request, which were ready promptly before our check-in. Thank you so much for the wonderful flowers and the lovely greeting card! Both have made their way home and will keep our beautiful experience alive for a few more days.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    No specific remarks.

    Central position. Very clean. Nice room decoration. Good breakfast. Smooth check-in / check-out.

    Stayed in June 2025

  • Reviewed: 28 June 2025

    9.0
    Nice new hotel, busy area
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The a/c times out at night. We opened a window for air circulation, but the sea gulls at 5 am are quite loud!

    Recently opened hotel. Really large rooms. Nice bar area downstairs, a free welcome drink. Very close to train station and lots of restaurants, shops.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    7.0
    Convenient and cozy
    • Business trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Bad inner architecture for a smaal room

    Cool deco style

    Stayed in June 2025

  • Reviewed: 23 June 2025

    7.0
    Expensive for this kind of hotel
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Too dark on the hallway.

    New hotel.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    New hotel, execelent location, still a lot to improve
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There are things to improve: for the apartment - please add chairs in the kitchenette. Please add garbage bins, please setup correctly (or replace it with a normal switch) the light sensor in the toilet room..it is not ok to stay without light. In the toilet room please ensure soap/hand wash liquid and a towel. You didn't provided the shower towels, we asked for it and you provided it after our request.

    Very good location, brand new hotel

    Stayed in June 2025

  • Reviewed: 21 June 2025

    7.0
    Location is great but not really great value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The AC control is unresponsive and the room gets really stuffy. Even though the place is still under construction there are marks in the walls near the bed. There was no iron nor safe box available in the room. The bathroom had a glass door and the full body mirrors in the bedroom is positioned in a way that gives zero privacy to the person using the bathroom, I don’t know what’s the thing with glass bathrooms, no one likes to see their other half using the toilet. Also, even though our towels were changed the bed was not made by the cleaning service.

    The location is fantastic and the staff is the kindest! The lady from reception was really nice with us. The bed was also very comfy.

    Stayed in June 2025

  • Reviewed: 29 July 2025

    10
    Excellent hotel, clean and in great location.
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    NA

    It was clean, the staff were friendly and the breakfast was great.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    6.0
    would repeat visit, not bad all in all, but i did not sleep good here.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    The matrass was quite hard IMHO, and the pillows were very thick and hard. Personally i like the matress a bit softer and thin soft pillows. The airco was not really doing a great job, and the floor above was squicky when my neighbours above were walking around (i was on the 3rd floor). I did not sleep good.

    Location is great, staff is very nice, it looks very good and the bathroom was great. Its all very clean and well kept.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    6.0
    Great location
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was poor. Way too little food, for too many guests. When we arrived in the breakfast room there was no bread left, the coffee machine didn’t work properly. Next time I wouldn’t book the breakfast as there are so many nice cafes and restaurants in the area.

    The room was nice and spacious. Everything was clean. The location was perfect, right in the centre of den Haag.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is the best

    Stayed in July 2025

  • Reviewed: 20 July 2025

    1.0
    Bad experience
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    We were misinformed about the parking and had to put our car in the nearby parking garage. Costs of parking therefor were more expensive. Management did not care to even talk to us. Smallest hotel room i ever stayed in. Zero space. Bathroom (incl toilet) has a glass wall. I stayed with a friend, we found the lack of privacy uncomfortable. Water from the shower leaks into bedroom. Bedroom and hallway are very dark. Will never stay here again.

    Location was ok

    Stayed in July 2025

  • Reviewed: 16 July 2025

    10
    A wonderful new hotel in the centre of The Hague
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    The breakfast was disappointing. I do not recommend it. I came for breakfast at 9:30: there was only sliced sausage, a few pieces of cheese, leftover vegetables and a few rolls. For that money, it's better to have breakfast at a café.

    I liked everything. Everything is very new, the room is well decorated. Fast internet, large new TV, nice bathroom with all kinds of gels and shampoos. I expected worse conditions.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Loved it!

    Stayed in July 2025

  • Reviewed: 14 July 2025

    1.0
    Scamming people for money
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    First of all, the air conditioning was a real nightmare. The windows in the room couldn't be opened, and the air conditioner didn’t work properly. Even when set to 18°C, it would turn on, run for about 10 minutes, then switch off again. Despite the outside temperature being just 17°C, the room remained at an uncomfortable 26°C. As a result, I had to get up every 20 minutes during the night to manually turn it back on, which led to very poor sleep. The lowest temperature it ever reached was 24°C. When I raised the issue with reception, I was told, rather unhelpfully, that "the air conditioner works in mysterious ways." Additionally, the mini fridge in the room was completely non-functional. Instead of cooling, it actually heated up, making it impossible to keep water cold. On a minor note, the make-up/zoom-in mirror was installed at such a high level that, at 170 cm tall, I couldn’t even reach it to do my makeup. The rooms are dirty and dusty. The reception is not very helpful at all. I needed the return of a city tax, and 3 different people told me absolutely different things on how to do it. UPD: I was completely misinformed by the hotel staff, who lacked knowledge, and it resulted in me losing money, even though I followed their instructions completely. This is the response I have received from the Customer Support of Booking.com. They have also lied to the customer service, and I have a copy of my timely filled-in documents. 'They have confirmed that you did not complete the necessary forms, and unfortunately, it is now impossible to submit them retroactively, as the property must provide all relevant information to the Municipal Tax Department in a timely manner.' So overall, I would not recommend staying there if you don't want to lose your money or be baked alive in a dirty hotel room.

    The location is great.

    Stayed in June 2025

  • Reviewed: 3 July 2025

    6.0
    Needs improvement, great location.
    • Leisure trip
    • Group
    • Cozy King - Split Level
    • Stayed 1 night

    Hotel is under construction. Staff could work better together. The pre check in before arriving didn't work. A sign on the elevator is needed to know which one goes to floor 4. We had some troubles turning the lights on. The main light was flickering. Our room was super hot because of the weather and the roof windows. We closed them immediately and turn the air co on. But if you close them, the light on the first floor is not enough. You should put a lamp there. The Mini bar was not clean, it had food from previous guests. We had to tell twice for them to clean it. I think breakfast is expensive for what it offers.

    Location is excellent

    Stayed in July 2025

Showing 1 – 25

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