Outstanding service, people who work there extremely pleasant, polite and friendly. Beautiful and clean surroundings, great food. Rooms are roomy, clean, and beautiful. Absolutely astonishing shows in the evening.

Stayed in March 2025

No complaints. Staff were super friendly, felt very safe, food was really good

Stayed in March 2025

Could do with a few more sunbeds

Absolute perfection! Amazing staff, alcohol, experiences etc!

Stayed in February 2025

Cabanas expensive

Food is the best, clean, loved the pressure shower with 5 heads jets and one extra with hose. Huge pool with a lot of activities. Room has hair drier and straightener, big balcony and jacuzzi bathtub for two. Shows every night, karaoke bar, billiard, table tennis and more

Stayed in March 2025

Nothing everything was great

Food, service, and friendly staff, cleanliness was excellent

Stayed in March 2025

A little dated

Clean and well furnished rooms

Stayed in March 2025

Upselling on the wine was not great

Asiana restaurant and all the lovely staff

Stayed in February 2025

Hard to get a free cabana

Staff very friendly We loved the food at the buffet to be honest so much variety and some of it cooked in front of you Gym and lap pool were great

Stayed in February 2025

Pool was closed due to sewer back up and a credit back for using next visit should have been offered. Notice or signs should have been posted as some guests arriving later in the day had no idea their health was being compromised until told by other guests. Very negligent by management.

Great staff and good food with very well made drinks. Entertainment was good

Stayed in February 2025

While we had an overall positive experience, there were some things that would have really made the 'five-star' experience. For example, we had four guests in one room, so having it set up with 4 sets of linens, towels, robes, four glasses for the sparkling wine for check-in would have been appreciated. Sometimes the restaurant and poolside servers were a little too fast at cleaning up after us, so having a 'do not disturb' sign or something similar for food would be good! Finally, some of the bathroom tiles and floor tiles were cracked in the room, but I imagine this will be addressed in the upcoming renovations.

For food, the Spice Buffet and the Marie Maria (Mexican restaurant) were the best. The buffet had fresh food and good variety - I especially liked that they had a daily Asian-style breakfast, it was a nice touch! The fish was the highlight. We also really enjoyed the Mexican restaurant as we had the opportunity to try some new Mexican cuisine and the server was knowledgeable and friendly. The tepanyaki show's host was also very entertaining. The beaches were kept clean and as was the pool. The pilates reformer courses were also great.

Stayed in January 2025

It is a gorgeous place and the staff are so friendly and accommodating. We had such a great experience we will be going back next year!

Stayed in January 2025

Everything!!!

Stayed in January 2025

The choices for all the meals were excellent. The taste was great. The staff made you feel at home. They catered to your every need seamlessly. I recommmend unreservedly. .

Stayed in January 2025

Representative(s) who push when giving you the "coupon book" and want you to sit in on the 1 1 /2-hour speak about additional discounts etc. We expressed that we had no interest in it AT ALL. But were pressured repeatedly to attend. Please don't decide our time when it is so precious. If one chooses to attend, he/she will, do not pressure. Thank you.

Some all-inclusive hotels will lack in one of the mealtimes but this one was OUTSTANDING with EVERY SINGLE MEAL!!! Simply stellar service and food every hour, every day.

Stayed in December 2024

The hotel is very well located, and the rooms are exactly as shown in the photos. The Pohl Beach was truly fantastic. We only tried the breakfast briefly since we mostly ate out, but there was absolutely nothing to complain about. Everything was fantastic. The selection was excellent, and the fresh juices, which can be made to order, were a real highlight. The beach itself is very clean and well-maintained, with daily cleaning to keep it in perfect condition. The staff are friendly, efficient, and very helpful. The beach loungers are also in excellent condition. All in all, a wonderful stay!

Stayed in December 2024

The restaurant, Asia was not so great. If you are non Asian, then I believe you would not mind but it was more like Americans trying to cook Asian food. Honestly this cooking needs an improvement but staff there were all really nice and friendly.

The view from the swimming pool and my room are both amazing !!!! Also I loved the Pilates class! The instructor Dianna was so fun so that went to the class in the following day. If you like exercise, I highly recommend you to go to this class! My favorite restaurant is Vista the one by the pool. Staff were all really friendly and nice as well as the food was good. Spa is another amazing element there. It is well organized and established so thus is must try!

Stayed in December 2024

Very few cabanas to use. Have to pay to use

Place was very clean, staff very friendly, lots of entertainment activities kept us busy on a rainy day.

Stayed in December 2024

Everything was amazing the rooms were wonderful and clean and the food was good! I absolutely had a blast and will be going back soon !

Stayed in December 2024

At white party some of the foods were put out early and at dinner time it was semi-cold and nothing to keep it warm. The meat(s) were sometime tough (very hard to find tender pieces).

Good meal selections at restaurants. Staff is excellent and very helpful. Luiis at breakfast was incredibly attantive and very accomodating.

Stayed in December 2024

The typical quick drinks (e.g., pina colada, mojito, margarita, etc.) were hit and miss. The craft cocktails (at Punta Vista for example) were very good though.

Perfect size, great amenities, great beach, good food - and varied options, big pool, numerous free cabanas (plus a lot of cabanas to rent), very attentive staff.

Stayed in November 2024

The food could have been better. Wish they had more options and only one restaurant has buffet options.

The hotel was in a good location. Short car ride from airport. Staff was exceptionally nice and helpful. I love we werr able to book all tourist attractions and activities within the hotel. Love the pool and the complimentary cabanas. Loved having unlimited drinks.

Stayed in November 2024

Only one thing which is you have to buy a sun bed on site. There are some free beds at the back but the ones close to the pool you have to pay for

Food, very friendly staff, very attentive, very welcoming on arrival. Choice of restaurants were great, amazing food, favourite was the Mediterranean outside. Very clean, all inclusive was great, 24 hr room service.

Stayed in November 2024

We like everything.

This is an exceptional place. The service was outstanding ( Joaquin, the server at the Mexican dinner was excellent, as well as Lenny in the beach area, Brian, Guadalupe and all the rest of the spa, Saul at the front desk . In general, all the staff were superb. The food was delicious specially in the Vista, Spice, Maria Marie and Asiana. The spa was a very relaxing experience. This place is heaven on earth.

Stayed in November 2024

🫶

Goooood

Stayed in November 2024