Did not have any issues

Staff were amazing, very friendly and helpful . Rooms were to a high standard .

Stayed in November 2023

Avoid all inclusive if you don't drink and are vegetarian, barely any good veggie options in the restaurants.

Clean, modern facilities

Stayed in October 2023

The music on the roof top was okay but really aggressively loud. We like a music vibe but was too much, there was no escape couldn’t have a conversation. The breakfast could do with a retouch was a little disappointing. The beach clubs that affiliate with the hotel were not great. Do not recommend.

The all inclusive was great. Top range liquor and wine also included on the all inclusive. The roof top food was good the tacos were yummy. The staff also made our time there memorable shout out to Freddy and Paco. The location is great.

Stayed in October 2023

Gym

Food

Stayed in September 2023

Nice restaurants and nice room

Stayed in August 2023

Some but not all of the staff was professional, accommodating, and courteous. The white and Spanish were treated better than the black customers. for instance I went down to eat breakfast first while my husband stay in the hotel room finishing getting ready. I watched the hostess in the dining room while waiting on her to seat me during breakfast help a Spanish female take food out of the dining room by wrapping it in a napkin. When I was finished dining I left and met my husband in the lobby to check out. while waiting for the airport taxi to arrive my husband asked the concierge if he can get his breakfast to go and she said, “yes” Then my husband left to the dining room and asked the hostess if he can take some breakfast food to go she said, “no” you have to seat down and dine”. she gave him a hard time by refusing to accommodate him.”You can’t take food out of the dining room”. My husband felt that the hostess could have been more accommodating.

I liked the cleanliness of the hotel. The Roof top view was breathtaking, with all the amenities. The gourmet all inclusive package was the best part of the stay. you are really getting your money’s worth.

Stayed in August 2023

The rooftop dj. And the romantic dinner at the beach. The food was not good . The DJs need to play more variety of music.

Everything..

Stayed in July 2023

You can hear music from the streets while trying to sleep, no room service, have to sign a receipt for every meal even though it’s all inclusive. Very quiet in the evenings (restaurant).

Rooftop bar and pool, good breakfast options

Stayed in July 2023

The staff weren’t responsive and there was a bit of an attitude of neglect about our requests.

It’s location is perfect for its proximity to 5th Avenue and all that Playa del Carmen downtown has to offer. The view from the roof pool was amazing.

Stayed in July 2023

The room seemed humid at all times. Especially the sheets and pillows in the bed. Music was too loud on the rooftop starting at before noon. We couldn’t have a conversation if we were by the pool and had to find some sun beds on the other side of the roof.

Beautiful hotel and friendly staff. The rooftop area was nice. We were there on our honeymoon and the staff made sure we had champagne and chocolate covered strawberries upon arrival which was so sweet! Rooms were huge even for a junior suit.

Stayed in July 2023

We were on the top floor and had lots of noise from the rooftop bar (until around 23:00), we got dinner in the restaurant and the seating and service were really bad - no-one noticed us for a long time (they only had 2 people working there), long wait and quite expensive. The rooftop bar/pool was packed with people (no free tanning beds)

Big clean rooms, beautiful hotel that is located close to the main 5th avenue. The valet parking was comfortable, the people at the reception were friendly and helped with what we needed. Good value for money overall.

Stayed in July 2023

Over zealous check in procedures on what’s app. Only to repeat the whole process again. Complete waste of time.

Location and big rooms

Stayed in June 2023

the all inclusive package isn’t worth it

It’s well located and easy to go to 5th avenue and the most popular and busy places are all nearby

Stayed in June 2023

The service in the breakfast, the food, the gym was too small, and the unavailability of food 24 hrs, for example we were teying to get wster or juice from the bar at 12 am and they told us it was closed… also there is no sports bar for after hours snacks

The location and some facilities

Stayed in June 2023

rude staff from front desk but the concierge Elizabeth was great

location

Stayed in June 2023

The quantity of options included in the all inclusive package

Omelette for breakfast and the Mexican restaurant

Stayed in May 2023

Italian a la carte choice was poor and the food not gourmet as advertised. The attitude and motivation of the employees in the lobby and breakfast area was barely acceptable, it was one of the worse experience we had. We did not feel welcomed. We were all inklusive guests and had to sign a receipt for every consumption, it was annoying. Some things happened that are unacceptable in our view for a hotel of this level.

The room, breakfast and rooftop. We liked to be able to discover and eat and drink in the other The Reef properties.

Stayed in May 2023

Lazy Service at the Rooftop Very loud but okay when youre there for party

Pool at the Rooftop Small but great Breakfast Buffet Directly at Quinta Avenida

Stayed in May 2023

The gym was a little small

Excellent all inclusive and for what this hotel says it is offering, it really delivers. Stayed with a friend and thought the rooms were comfortable and the mini bar in the room being free is a nice touch. The pool area is nice and I feel the photos reflect this place well. Breakfast was nice.

Stayed in May 2023

Humidity has meant some rooms are damp smelling. Very strict rules about friends and family visiting.

We had a fantastic ocean view room, with friendly staff, a brilliant roof top and a great location.

Stayed in May 2023

They offer you a gift which we didn’t know about until the day we had to check out . They also have to better the service for the guests that are staying at the reef and prioritize them on the rooftop . I felt like outside guests had more attention than us .

loved how close it is from the Main Street, it is close to the beach as well . They are also affiliated with 2 other resorts that you can visit if you pay an extra price. The pool is really nice , one jacuzzi wasn’t working which was upsetting because people wouldn’t leave the one that was working. Everyone was really nice , felt safe

Stayed in May 2023

Some smell in the room either from cleaning supplies or AC

Location. Service. Food

Stayed in April 2023

There is no room service and the restaurants close at 10:30; so after that, you will have to go out to get food! On the rooftop, we did experience long wait times for food and Don Julio tequila wasn’t always available. I did find several of the male severs weren’t very pleasant.

I loved the cleanliness and the warm welcome! The check in was very smooth and the concierge staff was very friendly. I did enjoy that it was adults only so it gives a very grown and sexy vibe. Cocktails were tasty and overall the food was pretty good as well!

Stayed in April 2023

The hotel was

Stayed in April 2023

pool wasn’t really worth it

not too busy, and had good amenities

Stayed in April 2023