There was a weird smell coming from the air conditioning due to the heat. The ac is also not that strong.

The room was very spacious and the rooftop was wonderful!

Stayed in July 2025

Rooftop pool was dirty

Bar downstairs

Stayed in July 2025

Noisy

Stayed in June 2025

My room was super noise you can listen the music and there was a karaoke every single day in front of the building and was super loud maybe should need change the windows

Nice hotel

Stayed in May 2025

We had two rooms as our first room was opposite 3 very loud bars which we were unable to sleep with (so double check what side of the hotel you are on!). The staff were friendly and let us switch to the other side however, both rooms were damp. They smelt damp and nothing dried, even the bedding felt a bit damp. Breakfast was classic buffet, not bad but not 5*. Overall, not worth the money when compared to other hotels we've been to.

Incredible staff, truly lovely people. Nice rooftop pool in a good location in Playa del Carmen.

Stayed in May 2025

Wifi in the room was very bad

Experience is very nice, pool parties were nice

Stayed in May 2025

Noisy cos of the rooftop bar and no room service

Clean and accessible

Stayed in May 2025

Having to pay for small extras. Soon it will be like Vegas charging resort fees etc'. Sometimes the maids didn't leave coffee for the maker the next day. Simple fix by telling front desk. The a la carte restaurants for lunch and dinner can have an exceedingly long wait for your food, even when at very low capacity. Talking hour to hour and half plus. One street next to hotel has a karaoke bar that was super loud.

Large room and bathroom. Pool area nice until the DJ starts. Great rooftop view. A little loud. The people that work there are amazing. Shout out to Israel up front. Good breakfast and good food at the pool. Ability to go enjoy the other properties is great ( used to be included).

Stayed in April 2025

The staff was an absolute disaster. The employee Amilcar was by far the worst part of the hotel experience. We always had to wait a very long time for our drinks, and even during dinner, it took a long time before we were served. Although there were plenty of available seats, we were told that there were no tables available and that we would have to wait half an hour. If you gave little or no tip, you were treated like a second-class guest, even though we had booked an all-inclusive package. For this, there are truly zero stars.

The hotel was great; it had a fantastic location. The rooms were very large and truly beautiful. The rooftop pool was excellent.

Stayed in April 2025

Heat location and service Had to address only a couple of. Concerns with the shower, and they were addressed right away. Great drinks, pool area and four.

Stayed in March 2025

Good value for money

Stayed in April 2025

Staff at the front desk tried to scam us. They told us we could book all inclusive day passes for 55 dollars if we pay right now, otherwise it would be 85 dollars per day. We didn’t buy it but the next day found out that the price is always 55 dollars. Very unprofessional und unacceptable for a hotel of this level and price point.

Beautiful spacious room. Delicious breakfast and an amazing rooftop pool. The cleaning in the rooms was spotless.

Stayed in March 2025

Food and pieces of the bathroom ceiling falling down

Our free upgrade and the rooftop terrace with good dj

Stayed in February 2025

There’s not much choice for food in the evenings as it’s only really 2 restaurants (Italian and Asian alternate) so would have been good to have the main buffet in evening too. No complaints otherwise

The room sizes were great, super comfy beds, not much noise. Food in the restaurants and on the rooftop were great. Excellent service from all staff.

Stayed in February 2025

The downside is that they try to sell you a vacation plan. They take you to breakfast at one of their all-inclusive hotels, and you end up spending almost 2 hours listening to them try to sell you a plan that borders on a pyramid scheme. When you book a hotel, you just want to rest and enjoy your vacation, not have the place you chose to stay at try to sell you unnecessary plans. This seems to be common in all the hotels in the area. **Traveler tip**: Do not accept or pay for anything at the airport or the hotel you're staying at related to these vacation plans.

The hotel is very well located, just one block from 5th Avenue and one block from Mamitas Beach. The staff is wonderful—very respectful, friendly, and kind. We only purchased the breakfast option, and we could choose between the Mexican restaurant with a delicious menu or the buffet, which offers plenty of delicious options, including fresh fruit. I am allergic to gluten, and I would have liked the buffet, being part of a 4-star hotel, to have more gluten-free bakery options. They only offered a small slice of bread and a muffin. It has a rooftop with a pool and good music.

Stayed in January 2025

Hotel was clean. It was close to the beach and next to 5th Ave. wish I could have stayed longer. I will return.

Stayed in November 2024

Didn’t like the fact that there was always a fiesta by the pool. It was sometimes hard to relax with al that techno. Yes I am over 40y. The gym was poor!

The staff at this hotel are extremely friendly!

Stayed in December 2024

There was a really loud sound at night from ventilation system in the room. I assume due to the fact that air con system is old. My husband went to reception (he speaks Spanish) 3 times at night. The people working in reception first two times lied to him about sending people to fix ir or turning it off soon. So not a very rehearsed lie :) the third person finally offered to switch rooms. So not sure why the staff felt the need to lie. Hence not a perfect rating from us.

The location is great, we were able to explore the city on foot. The room was clean and comfortable. The pool at the rooftop was nice.

Stayed in December 2024

A/C was noisy, but thats to be expected. At least it never quit on us and kept our room very cool and comfortable

The location, the food, the drinks, the friendly helpful staff

Stayed in December 2024

Would have loved for the Asian and Italian restaurants to have been open more frequently

Location was perfect. Close to everything!

Stayed in November 2024

The smell of the rooms it was a bit moldy. The bathroom was not very well cleaned. They were doing some maintenance on the rooftop, not nice for people who were there trying to enjoy sun.

The property has a good location, even though the streets can be noisy, but we got a room where we couldn’t hear the noise. The food was amazing. Room very spacious.

Stayed in December 2024

Although the location seems to be quiet on the map and upon arrival, there were several bars exactly across the street that were extremely noisy, so I was forced to sleep with ear-plugs - which is extremely rare for me. Music just went on long after midnight. Reception staff was relatively slow.

Hotel rooms were very spacious - enough drawers and a large wardrobe to fit luggage even for a longer stay. Breakfast was relatively rich and staff brought quickly food that went missing. Rooms were clean. Location - convenient between the beach and Quinta Avenida (the main pedestrian street).

Stayed in November 2024

Spa small, expensive food / drinks

Atmosphere fun Great welcome

Stayed in November 2024

The staff is a bit slow, we could wait a while for water, same for cocktails etc, the we waited even longer, might be human resources problem, since almost all of them worked all the time. The breakfast and Italian restaurant is in the hotel center with open ceiling to all the floors, so all the noise comes up. The bed was dirty when we arrived with sand, and needed linen change. The shower and toilets had bad smell of sewerage, when the door left open all the room smells like that. And the soap needed a change too, since it smelled like mold.

The hotel has beautiful modern design, the rooftop is really nice with a great view - the pictures do not flatter the hotel. We felt it was better in person. The food!!! You can only dream of having great quality food and alcohol in all inclusive, and it was beyond our expectations. A lot of verity on the menus, from snacks to the restaurants and breakfast. Only the breakfast was a buffet and the rest was ‘a la carte’ we really enjoyed the Italian and Asian restaurant, however the Mexican felt less varied than the rest. The staff were nice. The eco friendly water fountain was a really nice touch in every floor.

Stayed in November 2024