The plumbing is old and the toilets make squeaky sounds. Our shower was not working when we got there, required repair.

It’s right on the beach. It has many restaurants and bars.its on the hotel zone. Close to shopping and beach excursions.

Stayed in July 2025

More staff to let you know what is included as a vip

Shows

Stayed in July 2025

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Stayed in June 2025

Bit outdated rooms, location of beach was unswimmable especially with all the seaweed

Amazing pools with swim up bars.

Stayed in July 2025

Food offering for dinner was average.

Lots of sun beds & friendly staff.

Stayed in July 2025

Room dated and room was not clean

Stayed in July 2025

They try to sell you the time shared and get mad if you don’t buy it

It is big, varied restaurants

Stayed in June 2025

The food was ok. The drinks were just ok

Stayed in June 2025

If you’re looking for good alcohol/beer, this is not the property

I like that you had a lot of food choices

Stayed in June 2025

- Check in experience was not great. We were not explained anything about the property properly and we had big luggages and nobody to help us. Not a great experience. - I would expect some better monitoring for a 5 start hotel. I read reviews that there were people selling drugs inside the property and they were right. We were offered illegal substances in more than one occasion. It is very easy to see those “sellers” and the hotel certainly knows about it and does nothing. - Not a lot of shade without paying extra for it. The only shade you get for free if from the coconut/palm tress. I felt it was ridiculous to have to pay for cabins etc already having paid for a better category. - Restaurants are packed most of the time. We managed to book a few but the dress code is a joke, especially when it is like 36 degrees and you are asked to wear long pants. - The room itself is big but old, the air conditioning doesn’t work very well and there is barely any sound proof. The small fridge in the room can barely keep drinks cold. - The gym is great but the air conditioning was not working well, leaving the room humid and hot. I also asked for small towels and they said they didn’t have any despite the sign of them being offered. - Because of the different categories, there is a LOT of people in the hotel. Guests can have their own speakers with very loud music around the swimming pool and nothing is done about it - not very relaxing. - A lot of kids running around the pool. No adults only area in the swimming pool where you can relax without kids crying and jumping in the pool. - Not a lot of interesting activities going on. The singing and dancing is great but it is the same actors every day just wearing different clothes and singing a different type of music so gets boring after two shows. - the night before we left, I booked and went to one of the restaurant and felt ill after the food. I was ill for 3 days after it with fever and a sore tummy.

It was my birthday so they upgraded us to a better room which was a nice gesture. Some of the restaurants were really good, we stayed at the pyramid so had access to a lot of options.

Stayed in May 2025

The air conditioning in our room, was noisy and smelt bad when walking in to room. The beach was disappointing. It wasn’t a swimming beach due the large waves. They pound you continuously. Fresh orange juice was not available and the substitute tasted like kool aide. Thank goodness for mimosas at breakfast. There was not a large range of cocktails available and those that were tasted bland.

The pools, the gardens, the peacocks.

Stayed in May 2025

My hotel room . My bathroom looked old. The tub had stains. I asked for a more updated room and was told they would look for me. Never got an update nor a different room.

The pools and restaurants options. The animals.

Stayed in May 2025

We had to switch rooms due to an a/c issue. Unavoidable in beach hotels, but there was a mildew smell. The food is pretty good — think cruise food. The reservation system is awful. My recommendation — message property before you arrive to get beach club and dinner reservations. Do not leave check in without all reservations ready to go for your stay. You have to download the app but we found it to be useless. Most of the beach chairs were broken. If you have kids and you’re wanting to do the beach you’ll need to pay for a beach cabana— otherwise it’s just not conducive. Also, it lacks tons of shade; so if you MUST have shade I recommend a resort with umbrellas instead of trees for shade. The oasis club parties were x rated— women dancing in thongs on stage; guests in contests were flashing the audience — if you want. A relaxing afternoon away from a party do not use oasis or Miramar beach clubs.

The beach clubs were wonderful. There were many restaurants and pools and bars! Upgrade for sian Kahn— it’s worth it. They have you use what’s app to communicate needs and that was great! The Italian restaurant and the Miramar were really good. They do a great job of modifying foods. The coffee shop was amazing.

Stayed in May 2025

That hotel too big hotel more restaurant and shows, but when you are new first time you didn’t know where to go, they give us app to download everything, but it doesn’t work, because all shows and restaurants they saying name of location, it is very hard to figure out. I think that hotel has to print the all shows time, on the paper.it is easy for customer.

View to ocean, club beach and foam party was so nice ,pools clean, natural trees and I love the peacocks all over outside. That hotel has a more restaurant, ice cream place , coffee shops .sushi restaurant for reservations is the best place, I reserved that hotel for myself and my family we are 8 people, everybody enjoyed.

Stayed in May 2025

Rooms were terrible bathroom leaked

Food

Stayed in May 2025

The housekeeping wasn’t exceptional, and the building had cracks on the roof and walls, probably due to sea salt.

The pool, restaurants, beach, the staff and atrium. The balcony room is a must

Stayed in May 2025

You are supposed to have an all inclusive package, but there is no wine included and the quality of the alcohol drinks not god at all.

How diverse the activities were.

Stayed in April 2025

Although the water was amazing, the beach was not very suitable for swimming because it is an open ocean and there are big waves and currents. I know that this is not something that the resort can do a lot about and depends on the weather factors as well but I think is good future costumers to know what to expect.

The food was very good and having the pyramid access has a lot of advantages regarding the additional restaurants. The staff is nice and helpful. The beach is well maintained, has comfortable sunbeds and great service. In the resort there are a lot of different activities that you can enjoy.

Stayed in April 2025

Map access to the app needs improved, offer more maps through out facility and paper map at check in.

Access to food, drink, pools, beach and activities

Stayed in April 2025

Our room which was supposed to be an upgrade but did not have proper working ac Sea to rough

Loved the shows and the pool and especially the Miramar restaurant and staff

Stayed in April 2025

The Pyramid Resort is a great all-inclusive destination. There are plenty of restaurants offering breakfast, lunch, and dinner options. The staff are incredibly friendly and always ready to help. The resort is well-managed and features multiple pools to enjoy. However, there were two things that let me down. First, the WiFi connection was unstable, frequently disconnecting every few minutes. I had some business to take care of, but the unreliable internet made it difficult. Second, we had an issue with the taxi service arranged by the hotel for our return to the airport. We were told it would cost 600 pesos, with a 10% surcharge for card payments. However, upon arrival at the airport, the driver attempted to charge 990 pesos. It was only when I asked to see the amount on the card machine that I noticed the discrepancy. I pointed out that 10% of 600 is 60, making the correct total 660 pesos. The driver reluctantly agreed, processed the correct amount, and started swearing, blaming the card machine. Aside from those two issues, we had a wonderful stay and loved the amazing ocean view. I would definitely recommend the Pyramid Resort, but advise double-checking payment amounts—especially when dealing with taxis.

Stayed in April 2025

The Restaurants were top notch. The food was excellent. The service was good . The property needs some upgrades especially in the rooms and the wifi.

Stayed in April 2025

the chairs on the beach are so uncomfortable not like a 5 star hotel, pls exchange them

the Hotel, the Pool area, all the different restaurants, Bars

Stayed in March 2025

Not enough shadow beds arround the pool. A bit Party hotel but my stay was during the Spring Breaker week.

Great beach location.

Stayed in March 2025